Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11466909June 1, 2022
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Vehicle will shutdown and stall with no warning primarily when coming to a stop. THE CONSUMER STATED THE 2019 JEEP CHEROKEE EQUIPPED WITH A 2.4L ENGINE HAS A KNOWN DEFECT WITH THE POWER TRAIN. THE CONSUMER REFERENCED RECALL UA9/18V-739.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466701May 31, 2022
POWER TRAIN
Automatic transmission keeps stalling when coming to a stop or at a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465098May 18, 2022
UNKNOWN OR OTHER
While driving any speed over 65 mph the hood though latched and closed will flutter. Any attempts at making hood adjustments have not worked, still continues to flutter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465170May 18, 2022
ELECTRICAL SYSTEM
The 8.4" Uconnect screen in my Jeep Cherokee is delaminating. When this happens, the screen will eventually become unusable and I will not be able to access my radio, climate control, safety features, vehicle settings, etc. Additonally, the screen will randomly "click" on different things, meaning that it could, at any time, call SOS or 911. I am unable to use the screen at all while I am driving, so I have to pull over on busy highways to change a radio station or turn on the A/C. This is a widespread issue with vehicles that have this screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464927May 17, 2022
POWER TRAIN
The power tansfer case went bad at 50,000 miles my friend had the same vehicle and same problem with hers
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464363May 12, 2022
AIR BAGS
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at approximately 55 - 60 MPH, the vehicle crashed into a deer. The air bags did not deploy upon impact. The contact sustained chest and back pain, but her daughter did not sustain any injuries. No medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was 81,555.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463907May 9, 2022
UNKNOWN OR OTHER
Several times while waiting at stop light car completely shuts off once needing to begin motion. Shut down has taken place during a turn. Car screen completely shut off as well and froze during driving. Car will turn off after trying to restart car. May stall a couple times before turning back on. Warning light shows start/ stop signal with exclamation mark. No lights were on prior to car completely shutting off. The car shutting off in mid turn could have resulted in my children and myself being seriously injured and a car rear ending or t-boning me. This vehicle has not been inspected as original dealer says this issue is not on recall and are currently backed up with vehicles due to being short staffed. Based off information provided the repairs may be costly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463582May 6, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Whenever the oil level gets below 50%, the car stalls when the engine isn’t warm enough usually 5-10 minutes after turning on. If attempting to turn the car stalls and the engine shuts off and steering wheel locks up. Have happened to me 16 different times. The worst occasion is when I was on the high way going 80 MPH and there was a slight turn. While turning the car stalled and steering wheel locked up. I had to brake and went onto the shoulder and luckily stopped before hitting the guard rail. Took to Jeep dealership multiple times and they just said to get a quart of oil and put it in to avoid this. Apparently only for 2.4L engines. Have had only one option to fix the problem, get an entire new engine on my dime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462777April 29, 2022
SERVICE BRAKES, AIR BAGS
Vehicle is a 2019 Jeep Cherokee Trailhawk with approx. 23k miles as of 4/28. A NH state inspection failed on 4/28/22 at 3 PM due to front rotors being "very delaminated and pitted" and front brake pads wearing unevenly as a result of the rotor delamination. In the months prior to inspection, stop time/distance was noticeably increased, and light pulsing could be felt when coming to a stop. An appointment to replace the rotors and brakes was made for 4/29/22 at 10 AM. Approximately 1 hour after the inspection, the vehicles in front of me came to an abrupt stop due to an intersection ahead. I was not able to stop in time and hit the vehicle in front of me, which was at a stop. That vehicle then lurched forward and hit the vehicle in front of it. After impact, the front upper and lower airbags deployed very slowly, but did not fully inflate. The radiator cracked as a result of the collision, as coolant began leaking from the vehicle and the vehicle began to smoke prior to me turning it off. There was extensive damage to the lower front bumper and hood, as well as mild damage to the quarter panels. Further damage is unknown at this time, as the vehicle was towed and is being assessed for repairs. No other persons involved in the crash were injured. I have sustained very mild bruising of my left knee from the steering column, soreness in the back of my neck and upper back, soreness in my right hip, and a very mild chemical burn in my throat (presumably from the airbag powder).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11461865April 23, 2022
AIR BAGS, SEAT BELTS
Went through a creek water came over my hood and then my stop/start sensor and seat belt dinger won't shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460376April 11, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The car shuts off while driving without any warning whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460163April 8, 2022
STEERING
I had the exact same power steering concern as other drivers have reported to Jeep: HOMERECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee RECALLSSafety Recall V99 – Steering Gear – 2019-2020 Jeep Cherokee oemdtc September 19, 2019 No Comments August 29, 2019 NHTSA CAMPAIGN NUMBER: 19V637000 Steering Rack Gear May Fail A loss of steering control increases the risk of a crash. NHTSA Campaign Number: 19V637 Manufacturer Chrysler (FCA US LLC) Components STEERING Potential Number of Units Affected 5,294 We were stuck on the side of the road when the vehicle stopped. Baxter Jeep said they could do nothing so charged $2,195.55 to have issue fixed. Called Jeep case number 82521843 and they said they are unable to assist with cost of safety issue due to being out of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456891March 15, 2022
ELECTRICAL SYSTEM
The touchscreen, which controls all the electronics, nav, climate, radio, phone, etc...has been going bezerk, changing all the settings without being touched. At times, while driving forward, the backup camera has come on. The radio stations will change without notice, screen settings and options pop up. I think you are starting to get it. Once, it dialed someone 27 times back to back while the vehicle was being used. Many instances of this on web forums It is absurd, distracting to the driver, and dangerous. Incident happens multiple times - using todays date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456060March 10, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2019 Jeep Cherokee. The contact stated that on two separate occasions, he experienced a failure with the removal of the original lug nuts placed on all four wheels. The first failure occurred when he had taken the vehicle to an independent mechanic for a tire rotation. The contact was informed by the mechanic that several lug nuts had to be broken off since the lug nuts would not unscrew after multiple attempts. The second failure occurred while the contact was on vacation and the front passenger’s side tire had run flat. The contact stated that the wrench that came equipped with the vehicle could not unscrew the bolts on the flat tire. The contact sought outside assistance to remove the passenger’s side lug nuts. The contact stated that the lug nuts presented a great danger and could leave a motorist stranded in the event of an emergency. The dealer and the manufacturer were notified of the failure but offered no assistance. The contact replaced all the lug nuts. The failure mileage was 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455426March 6, 2022
ENGINE, VEHICLE SPEED CONTROL, STEERING
On saturday 3/5/22 around 2:30 pm i was driving and the engine shut off on midlle of street. No warning or any previus signs. On sunday 3/6/22 i got a low oil presure warning ligth. The safety of my family and any person around us was at risk becouse my vehicle was in movement, it could have couse an accident luckily i was driving in a street at low speed if it had happened at high speed it could be really bad. There was not an accident for police to report and today is sunday so the jeep corporation does not work on sundays, so no one have inspected the problem. Like i stated on the day after the engine shut off i got a low oil pressure warning light on the dashboard. I have read some information on internet of issues were the tiger jeep engine shuts of and couses serius accidents and i am concern for my familly safety while using the jeep. Last time i had this issue the jeep company was supposed to fix the issue of engines shutting down with the recall. Please help solve this problem before someone get into a serius accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455358March 5, 2022
ENGINE, UNKNOWN OR OTHER
I was driving my jeep and it shutoff randomly it Is apparently a problem with the 2.4 tigershark engines they burn oil excessively leading to a low oil shit off with no warning it has happened quite a few times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449391January 29, 2022
AIR BAGS
On Monday January 24, 2022 I was hit by a pickup truck and my steering wheel airbag did not deploy or inflate hardly at all. From inside and around that airbag it was what looked like smoke and it burned my coat and parts of my body. I also hit my nose and face on the steering wheel.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11447447January 14, 2022
AIR BAGS
I was recently involved in a car accident in the beginning of December. A truck pulled out in front of me when I was going 50 mph and I hit him in the side and it caused a significant amount of damage to the my vehicle. The other persons insurance company totaled my vehicle because of the amount of damage. However, we were surprised that the airbags didn’t deploy. Nothing has been confirmed to have been wrong with them but hasn’t been looked into. The vehicle was just taken to a colission center for estimates. It could have helped with the impact. My knees hit the dash pretty hard, enough to bruise pretty bad and cause pain for a few days
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11446185January 4, 2022
UNKNOWN OR OTHER
My vehicle stopped working 2 times while driving. I still had control of the brakes and steering but it was like the vehicle just shut off by itself while I was driving. Luckily I was in a residential area so I wasn’t going that fast. I noticed to the control panels flashed or blinked and the car made a few beeping sounds.But after I pulled over put the car in park, shut it off then started it again it did sound like it was struggling to start again but it did and it was ok after that. But it was a scary experience, imagine if I had been on the freeway going 55 mph I’ve also had problems with the start stop system, sometimes it works and sometimes it doesn’t. One other thing is when I accelerate sometimes there’s a delay or it seems like the vehicle is struggling to pick up speed. And the last item not dangerous, just annoying..the radio will occasionally go loud soft, loud soft. But I found a way to make it stop when it happens I just switch from am and back to fm and then it’s normal again but it would be nice not to have to do that every time I get in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445925January 3, 2022
ELECTRICAL SYSTEM, ENGINE
I PURCHASED MY JEEP IN 09/2018 AND I HAVE REPORTED NUMEROUS TIMES THAT MY LEFT FOG LIGHT TURNS ON AND OFF WHILE DRIVING. I TOOK IT BACK TO THE LOCAL DEALERSHIP AND THE TECHNICIAN DID NOT FIND ANYTHING WRONG. THE PROBLEM STILL PERISTS AND I HAVE DECIDED TO NOT USE MY FOG LIGHTS. SECONDLY, MY RADIO TURNS OFF AND ON BY ITSELF WHILE DRIVING ALONG WITH OCCASSIONALLY APPEARING WITH THE ENTER ANTI-THEFT LOCK CODE. I TOOK IT BACK TO THE DEALERSHIP AND AS USUAL THE TECHINICIAN DID NOT FIND ANY ISSUES. MOST RECENTLY SINCE 12/20/2021 MY VEHICLE HAS BEEN STALLING OUT WHILE DRIVING AND THE STERRING WHEEL IS LOCKING UP AND THE BATTERY LIGHT COMES ON. THIS ISSUE IS NOW BECOMING VERY CONSISTENT AND HAPPENING EVERY DAY. THE VEHICLE HAS STALLED OUT ON ME IN THE PAST WEEK NUMEROUS TIMES IN TRAFFIC. MY ENGINE LIGHT IS ON, AUTO START AND STOP SYSTEM IS UNAVAILABLE AND ELECTRONIC STABILITY CONTROL SYSTEM IS OFFLINE. I HAVE REPORT THE NEW DEVELOPMENT TO MY LOCAL DEALERSHIP AND THEY CAN NOT GUARANTEE THAT THE TECHINICIAN WILL ASSESS MY CAR ANY SOONER THAN MY SCHEDULED APPOINTMENT ON 1/18/2022. THIS IS A MAJOR PROBLEM AND BASED ON THE RESEARCH THAT I HAVE DONE, ALOT OF THE JEEP CHEROKEES HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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