Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11475239July 22, 2022
UNKNOWN OR OTHER
My dash material is lifting and I’m not sure who to contact. Jeep said this is not an issue but I’m finding many people with the same issue. This has to be a factory defect. How do I get this taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474432July 18, 2022
POWER TRAIN
Front End Differential/PTU. Recall on many Jeeps except this year for the PTU. If system was to fail, cause the transmission to lock up causing a possible accident. Confirmed through a dealership garage, report about it is not in hand yet. But I can get it. Only noticed habit of it was turning the wheel and it would jump trying to turn. Brought to the dealership and confirmed the PTU and Differential Shaft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474452July 18, 2022
ELECTRICAL SYSTEM, ENGINE, STEERING
Vehicle stalled when slowing to a stop prior to coming to a complete stop, power steering went out and loss of vehicle control almost causing wreck 7/15/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474281July 16, 2022
AIR BAGS, ELECTRICAL SYSTEM
The knee air bag on the drivers side is partially hanging out of its compartment , despite never being in a wreck. The engine stalls out during take off ! The anti theft system keeps locking me out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473759July 13, 2022
STEERING, WHEELS
Was driving on the interstate and power steering went out suddenly and vehicle became very hard to control and get off the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473327July 11, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ENGINE
Auto stop shuts off the whole car at a red light when trying to start back up it fails & automatically put emergency break on & leaves us stranded in the middle of traffic. It has happened a handful of times. Also, when the car is completely off & I start to start it up it girls the first time until I try a second time. The car also has trouble accelerating & shifting gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473428July 11, 2022
ENGINE
Going to work cylinder number 2 piston and rings failed with 72k miles. When I proceeded to call the dealership for parts to have repaired they do not offer parts but a complete engine. The service Manager also proceeded to say they have one in the parking lot with the same scenario. I also did a search online and found another that has failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472322July 5, 2022
ENGINE
Multiple times, my car's start/stop system has forced my car to shut down while at a stop light. After the hundredth time, I took it to the Jeep dealership. They did find that my car is burning oil and that was possibly the cause of it. They did a fresh oil change and had us watch the consumption and then bring it back in when it lost enough oil to qualify as low. I've burnt 3qt of oil in 2,000 miles! We were told that Chrysler said the acceptable range is 1qt every 1,000 miles. I'm over that, but Chrysler doesn't want to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471341June 28, 2022
STEERING
2019 JEEP Cherokee Trailhawk started making a "cluncking” noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (July 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (March 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed” by stopping the leak. The “cluncking” noise continued getting louder. At about 28k miles, i drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "Clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if i don’t anticipate the pull. Took it to the dealer again @ 32k miles. Informed dealer that the same “clunck” had gotten louder, the vehicle was loosing steering control every time I hit water on the road. Dealer diagnosed a noisy and defective rack and pinion, even though the previous two complaints for the same noise were ignored. I took the car to another dealer and did not inform them of the diagnosis. This dealer also diagnosed a bad rack and pinion system and tie ends and broken engine mounts. I called JEEP Customer Service, who promised to call me back within 24 hours but never did. The car is now out of warranty for an issue i reported twice under warranty. There is a recall (V99) for defective rack and pinion units on this model but this VIN apparently is not covered, although it clearly has an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471258June 27, 2022
POWER TRAIN
Svc 4wd light illuminated on instrument cluster. Brought the 2019 Jeep Cherokee in to the Jeep Dealership Service Department. I presented them with my extended warranty paperwork. Upon initial examination, the service department determined the PTU had a catastrophic failure and needs to be replaced. The warranty company sent an investigator out to ensure the repair was needed only to determine that it needs a teardown with digital images for $500.00 customer pocket to be sent to the underwriters to make an accurate determination. Previous Cherokee model years faced the same PTU failures and were covered by a Jeep Recall for faulty manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470869June 24, 2022
UNKNOWN OR OTHER
Stop/Start. The jeep will often stop while driving at any speeds, including top speed. It’s as if the stop/start has kicked in abruptly stopping my car as I’m driving. When this happens sometimes, not consistently, the stop/start light will come, or ye automatic brake lift even the motor light, When the situation occurs, I try to carefully pull over if I have not speed from coast to do so. Then I manually shut the ignition off and then re-start my jeep. The engine does not usually want to restart and sometimes takes several tries (as if it’s an old car in cold winter temps). I have even stalled while going through a highway intersection. Because I had just started accelerating when I stalled there was not enoug speed so I stopped in the middle of intersection. Luckily people were able to swerve. I have two friends with the same make, model and year office. Both have experienced the same issues once their vehicles reached 60,000-70,000 miles. Their dealer found the problem to be with the automatic break lock. Unfortunately because I have not completely broke down, dealers have been unable to diagnose my problem. This is a huge danger and hazard. I hope to hear this is a recall or update that will he resolved soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470367June 22, 2022
STEERING
I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470481June 22, 2022
POWER TRAIN
PTU failure just like 2014-2016 Cherokee Models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470092June 20, 2022
STEERING
The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470141June 20, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The past months I've have been having trouble with my 8.4 Uconnect radio. I was told by a jeep dealership that I need a new radio paying out of my money and another dealership, originally from where I purchase the vehicle, that they can't do anything to help me. The issue is the lamination on the touch screen is peeling and causes the radio to press its own buttons all the time. i cannot use apple car play, Bluetooth, navigation system, USB port, radio, maps, google maps without it going crazy. it takes me longer to get to places with maps and have unable to answer phone calls hands free. I have a 7-month baby that I constantly have in the car and would like to avoid potential accidents. there hasn't been any accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469574June 16, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
The contact called on behalf of her son who owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shut down. The contact waited a few moments and then restarted the vehicle. There was no warning light illuminated. The contact also stated that the instrument panel was blank. Additionally, the brakes would lock while depressed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468936June 13, 2022
UNKNOWN OR OTHER
The Auto Start/Stop will power down at a Red Light and shut the car off completely. I will Have to restart the car at the red light to prevent this from happening. It has happened several times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468650June 10, 2022
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The engine and electrical system will completely shut down while in drive and will not restart right away. This happens in the middle of intersections most often when attempting to make a turn. This has happened up to ten times and in the most recent occurrence the car would not restart at all in the middle of an intersection with our baby in the back seat on a hot day. We were stuck with no A/C and no ability to get the car to start until help arrived. The car was towed to a local JEEP dealership and they said it was due to the thermostat and battery which we replace but it has since happened again. In all occurrences, there were no warning signs before, during or after the engine/electrical failure. Additionally, they stated the ar may be overheating but all occurrences have happened in the first few minutes of driving with no indication of the vehicle being over temperature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467836June 6, 2022
POWER TRAIN, ELECTRICAL SYSTEM
While driving at 55mph. The vehicle shutoff and would not restart. Very dangerous to lose power at that speed. Engine light came on and stayed on. Vehicle would not restart. Engine codes read high voltage on PCM modules, brake modules, automatic transmission modules.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467615June 5, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was driving on a highway and the car completely shut down. there was no ability to start car back up using the power start or by pressing the start button. was unable to shift into neutral to move the car out of traffic, causing a jam. the car needed to be dragged onto a tow bed. took the car to jeep dealership to which no codes came up when they scanned it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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