Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11256958September 20, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER AND ALL RED LIGHTS ON THE SHIFTER COME ON. HAPPENS BOTH AT STATIONARY START AND WHILE MOVING (PREVIOUS TIME). STARTING TO HAPPEN MORE OFTEN AND I'M AFRAID IT WILL LEAD TO ME BEING STRANDED OR UNABLE TO SHIFT IN OR OUT OF PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256615September 19, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT ON DASH TOO TO DEALER AND THEY SAID IT WAS FIXED THEN 3-4 MONTHS LATER IT STARTED HAPPING AGAIN TOOK IT BACK TO THE DEALER AND WAS TOLD THAT IT WAS OUT OF WARRANTY EVEN THOUGH IT'S UNDER A LEASE AND IT WOULD BE 210 DOLLARS FOR THE PART AND ABOUT 500 DOLLARS FOR LABOR AND IF WE CONTINUE TO DRIVE IT WITHOUT GETTING IT FIX IT COULD STALL OUT ANYWHERE AT ANY TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256678September 19, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE ATTEMPTING TO SHIFT THE VEHICLE OUT OF PARK, THE "SERVICE SHIFTER" WARNING MESSAGE APPEARED. THE CONTACT DROVE TO KRIEGERS FORD (3205 NORTH HIGHWAY 61, MUSCATINE, IA 52761, 563-263-5324) WHERE IT WAS DIAGNOSED THAT THE BEZZLE AND HARNESS WERE DEFECTIVE. THE MECHANIC INFORMED THE CONTACT THAT THE FAILURE COULD OCCUR AT ANY MOMENT. WHEN THE FAILURE OCCURRED, THE CONTACT COULD NOT SHIFT THE VEHICLE OUT OF GEAR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT FOUND NO RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256688September 19, 2019
POWER TRAIN
IN APRIL 2018, MY GEARSHIFT QUIT WORKING. I WAS STATIONARY. IT WOULD NOT SHIFT GEARS. THE LIGHTS ON THE GEARSHIFT CONSOLE ALL LIT UP. MY CAR WAS UNDER WARRANTY AS IT WAS ONLY 14 MONTHS OLD AT THE TIME. THE DEALER I PURCHASED FROM REPLACED THE GEARSHIFT. ON SEPT. 18, 2019, THE GEAR SHIFT LIGHTS ALL CAME ON, THE CAR DINGED AND THE DASHBOARD SAID CHECK GEARSHIFT. I AM NOW 49,000 MILES AND OUT OF WARRANTY. I READ ONLINE THERE ARE MANY COMPLAINTS OF THE GEAR SHIFT/TRANSMISSION ON JEEPS INCLUDING MINE, A CHEROKEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256710September 19, 2019
UNKNOWN OR OTHER
THE SERVICE SHIFTER NOTICE COMES UP AND ALL THE GEAR LIGHTS LIGHT UP AT ONCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256055September 17, 2019
POWER TRAIN
SERVICE SHIFTER MESSAGE APPEARED ON MAIN CLUSTER WHERE SPEEDOMETER TYPICALLY DISPLAYS. JUST PURCHASED VEHICLE USED ON SATURDAY. LOOKED UP MESSAGE AND THERE DOES NOT APPEAR TO BE A VERIFIED FIX FOR THE PROBLEM, DESPITE A LARGE NUMBER OF COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256220September 17, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT KEEPS TURNING ON WHILE DRIVING. THEN AFTER RESTARTING THE CAR THE LIGHTNMESSAGE GOES AWAY DEALER SHIP HAS BEEN NO HELP WITH THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255781September 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BEZEL AND SHIFTER HARNESS MALFUNCTION WHICH IS DANGEROUS AND NUMEROUS COMPLAINTS ON INTERNET. DEALER ORDERED PARTS. $456. THIS NEEDS TO BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255575September 16, 2019
SERVICE BRAKES, ENGINE, STEERING
VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING. HAD DRIVEN ABOUT 1/2 MILE ON A COUNTY ROAD, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. NO STEERING, BRAKING. VERY SCARY!!! WAS ABLE TO RESTART VEHICLE AFTER ABOUT 10 MINUTES AND IMMEDIATELY DROVE HOME. HAVE NOT DRIVEN IT SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255576September 16, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
MY JEEP COMPLETELY SHUT DOWN WHILE I WAS DRIVING. I WAS APPROXIMATELY 1/2 MILE FROM HOME, MADE A LEFT TURN AND EVERYTHING SHUT DOWN. I WAS DRIVING APPROXIMATELY 32MPH. IT DID RESTART AFTER ABOUT 15 MINUTES AND I QUICKLY DROVE BACK HOME AND HAVE NOT DRIVEN IT SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255630September 16, 2019
POWER TRAIN
"SERVICE SHIFTER" MESSAGE APPEARED WHILE DRIVING A SHORT DISTANCE FROM HOME. WARNING WAS ACCOMPANIED WITH RED LIGHTS ON THE PRNDL SHIFTER CONSOL. CAR CONTINUED TO DRIVE NORMALLY, SO I CONTINUED HOME, AND SHUT OFF CAR. AFTER A SHORT TIME, RESTARTED CAR, AND FAULT HAD CLEARED. WITH A LITTLE RESEARCH, I HAVE FOUND MANY COMPLAINTS FROM OTHER JEEP CHEROKEE OWNERS WITH THIS SAME ISSUE, AND IT IS AN EXPENSIVE FIX. THE CAR IS JUST PAST THE 360000 MILE WARRANTY LIMIT BY 70 MILES! I AM ACTUALLY SURPRISED I MADE IT THAT MANY MILES, BEFORE THIS OCCURRED. I WILL BE TAKING THE CAR IN ON MONDAY, BUT FOR SOME REASON, I AM NOT HOPEFUL, BASED ON OTHER OWNER EXPERIENCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255423September 13, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
'CHECK SHIFTER' LIGHT CAME ON AND ALL LIGHTS ON MY SHIFTER LIT UP AS WELL. CAR SHIFTS VERY HARD AS WELL !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255028September 12, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED HARD, OVERHEATED, AND ACCELERATED WHEN THE CRUISE CONTROL WAS ACTIVATED. IN ADDITION, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEWEY DODGE CHRYSLER JEEP (3175 SE DELAWARE AVE, ANKENY, IA 50021, (855) 367-0915) WHERE IT WAS DIAGNOSED THAT A COMPUTER UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59403802. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254459September 10, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. ON SEVERAL OCCASIONS, THE SERVICE SHIFTER WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. SEVERAL UNKNOWN DEALERS WERE CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE A DIAGNOSTIC TEST PERFORMED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT DECLINED THE TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253715September 6, 2019
UNKNOWN OR OTHER
2017 JEEP SERVICE STIFTER COME ON SEVERAL TIME WHEN DRIVING, I HAVE TO STOP AND TURN IT OFF BEFORE I CAN TURN IT ON AGAIN TAKEN IT BACK TO THE DEALER SEVERAL TIMES AND, MY JEEP MOVING THEN I TURN OFF JEEP AND SOMETIMES JERKING WHEN AM DRIVING BEFORE COMING TO A STOP I FEEL LIKE SOMEONE HIT MY FROM BEHIND .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253375September 5, 2019
ELECTRICAL SYSTEM
WHILE VEHICLE IN MOTION ON SEVERAL OCCASION NOW FOR 2 MONTHS, THE SHIFTER LIGHTS WILL ALL COME ON, THEN I GET A MESSAGE TO SERVICE SHIFTER SOON. WHEN I COME TO A STOP AND PUT VEHICLE IN PARK AND TURN ENGINE OFF, USUALLY WAIT APPROX 2-3 MIN AND RESTART ENGINE THE SHIFTER LIGHTS WILL TURN OFF AND MESSAGE IS GONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253392September 5, 2019
ELECTRICAL SYSTEM, POWER TRAIN
WHEN CAR WAS 1 YR OLD SERVICE SHIFTER WARNING LIGHT CAME ON INCLUDING ALL GEAR SHIFT LIGHTS LIT AT SAME TIME. SHIFTER ASSEMBLY WAS REPLACED UNDER WARRANT. LESS THAN A YEAR LATER, SAME ISSUE, ASSEMBLY REPLACED AGAIN WITH WHAT I WAS TOLD WAS A NEW PART THAT CAME OUT TO DEAL WITH PROBLEM. 2 MONTHS LATER, SAME PROBLEM AGAIN. WAS EXPLAINED TO ME THAT THIS IS HAS TO DO WITH WIRING HARNESS AND SHIFTER ASSEMBLY. ALL TIMES, THIS HAS HAPPENED WHILE CAR WAS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253092September 4, 2019
ENGINE, POWER TRAIN
MOTOR USES TWO QUARTS OF OIL BETWEEN OIL CHANGES. REAR ENDED POPPING AND GRINDS WHEN TAKING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253307September 4, 2019
VEHICLE SPEED CONTROL
WHEN USING CRUISE CONTROL, IT THE RPMS WILL JUMP FROM BETWEEN 1 -2 TO 5 VERY QUICKLY AND THE SPEED WILL INCREASE FROM 65 MPH TO 75MPH FOR NO REASON. THIS OCCURS WHETHER I AM DRIVING ON A STRAIGHTAWAY, UP A HILL, OR DOWN HILL. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND IS HAPPENING MORE FREQUENTLY. IT OCCURS RANDOMLY AND IS VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252789September 2, 2019
UNKNOWN OR OTHER
THE MESSAGE SERVICE SHIFTER APPEARS ON THE MAIN DISPLAY, AND ALL THE LIGHTS ON THE SHIFTER CONSOLE LIGHT UP. THIS IS THE THIRD TIME IT'S HAPPENED IN THREE MONTHS. ONCE WAS DRIVING ON HIGHWAY, THE OTHER TWO TIMES WERE ON STARTUP FROM PARK. I HAVEN'T NOTICED ANY DRIVING ISSUES. YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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