Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11240722July 30, 2019
UNKNOWN OR OTHER
WE HAVE HAD THE SERVICE SHIFTER MESSAGE COME ON SEVERAL TIMES SINCE WE HAVE OWNED THIS VEHICLE DEALER REPROGRAMS OR RESETS MESSAGE AND STAYS OFF FOR A WHILE THEN BACK ON. IT HAPPENS AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240500July 29, 2019
POWER TRAIN
WHILE ACCELERATING THE VEHICLE STALLS AND WON'T MOVE, MESSAGE COMES UP TO PUT IT IN PARK AND THEN THE GEAR YOU WANT. SERVICE TRANSMISSION. THIS HAS HAPPENED AT LEAST 4 TIMES NOW, VERY SCARY AND DANGEROUS. AT TIMES THE VEHICLE ALSO HAS A HARD JERK WHILE ACCELERATING. THIS VEHICLE IS GOING IN FOR SERVICE FOR THE FOURTH TIME MENTIONING THIS ISSUE. MECHANICS CAN'T FIND THE ISSUE, BUT DID SEE THE COMPUTER DID SHOW SOMETHING. ONLY OWNED THIS VEHICLE FOR 21 MONTHS NOW. SO UNSAFE WHILE DRIVING AND THE CAR WON'T MOVE WHILE DRIVING! POSSIBLY CAN GET REAR ENDED. WE DON'T FEEL SAFE DRIVING THIS VEHICLE NOT KNOWING WHEN IT WILL HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240148July 28, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE PROBLEM STARTED 7/23/2019. THE JEEP IS STOPPING RANDOMLY AT RED LIGHTS AND STOP SIGNS. IT STARTS BACK UP BUT THE AC IS ON DEFROST AND I HAVE TO PUT IT BACK ON COOL. THE FIRST TIME IT DID THIS I READ ABOUT SOME REVIEWS THAT STATED IT COULD BE BECAUSE AN OIL CHANGE IS NEEDED. SINCE IT WAS TIME FOR AN OIL CHANGE, I DID THAT. BUT THE NEXT DAY IT DID THE SAME THING, RANDOMLY STOPPING. ALSO CHANGED A DIRTY AIR FILTER. SCHEDULED A DIAGNOSTIC TEST FOR 7/29/19 AND WILL SEE IF JEEP CAN HELP WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235006July 26, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
ON 2 SEPARATE OCCASIONS WHILE IN MOTION ON A CITY STREET ALL OF THE GEAR SHIFTS LIGHTS CAME ON AND WHERE YOU SEE YOUR MILEAGE THAT SCREEN READ SERVICE SHIFTER. THIS STAYED VISIBLE UNTIL THE CAR WAS TURNED OFF AND RESTARTED. THE CAR ALSO JERKS WHILE IN MOTION AND THE BRAKES WHERE SUPPOSED TO BE FIXED LAST WEEK FROM THE DEALERSHIP THAT I PURCHASED THE CAR FROM BUT ITS STILL FEELS LIKE THE BRAKES ARE GRINDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235019July 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I PURCHASED A CERTIFIED PRE-OWNED JEEP LATITUDE. WITHIN TWO MONTHS THE SERVICE SHIFTER LIGHT CAME ON AND THE ENTIRE CONSOLE LIT UP RED. THIS ISSUE CONTINUED OFF AND ON UNTIL I TOOK IT FOR SERVICING. THIS ISSUE SHOWED UP WHILE IN PARK IN MY DRIVEWAY, WHEN PULLING OUT AND THEN WHEN I STOPPED AT A GAS STATION. IT WAS FIXED IN MINUTES ???? BUT IT APPEARS THIS HAS BEEN AN ONGOING ISSUE NEVER CORRECTED BY CHRYSLER/ JEEP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234923July 25, 2019
UNKNOWN OR OTHER
GEAR SHIFTER - THE "SERVICE SHIFTER" APPEARS AND ALL THE GEAR SHIFT LIGHTS COME ON. COMES ON OFTEN. WAS REPAIRED MONTHS AGO. NOW APPEARING FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233334July 19, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHEN DRIVING UNDER SLIPPERY CONDITIONS THE TRACTION CONTROL DOES NOT WORK. HAVE CONTACTED 2 DEALERS IN THE AREA AND BOTH HAVE REFUSED TO LOOK AT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232978July 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
TRUCK KEEPS LOSING POWER LIKE IT WANTS TO STALL AND THE SERVICE SHIIFTER IS ON. I TOOK IT TO A SHOP AND THEY CAN FIND OUT WHY THE TRUCK IS LOSING POWER AND THIS IS THE 3RD TIME THE SERVICE SHIFTER HAS BEEN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232988July 18, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON WITH ALL LIGHTS ILLUMINATED ON THE GEAR SHIFTER. COULD NOT CHANGE GEARS. THIS HAPPENED UPON STARTING THE CAR IN THE DRIVEWAY AND PUTTING THE CAR IN REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232829July 17, 2019
ELECTRICAL SYSTEM
WHILE IN MOTION THE SHIFTER INDICATOR LIGHTS ALL LIGHT UP AND "SERVICE SHIFTER" APPEARS ON THE CONSOLE OVERRIDING THE DIGITAL SPEEDOMETER, THE ONLY WAY TO RESET THIS IS TO STOP THE CAR, TURN OFF THE ENGINE AND RESTART. THIS HAPPENS NEARLY EVERY TIME THE CAR IS DRIVEN AND UNPREDICTABLE HOW LONG IT WILL TAKE TO HAPPEN. (RESETTING IS ONLY TEMPORARY AS WELL)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231911July 15, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY 2016 JEEP CHEROKEE LATITUDE HAS SUDDENLY TURNED OFF TWICE IN THE MIDDLE OF THE ROAD WHILE DRIVING. A "SHIFT GEAR" LIGHT WARNING APPEARS ON THE DASHBOARD. BOTH TIMES IT OCCURED SHORTLY WHILE STARTING TO DRIVE HOME FROM WORK. THEREFORE, OCCURED WITHIN 10 MINUTES OF STARTING THE ENGINE. THE FIRST TIME IT OCCURED WITHIN SECONDS AFTER TURNING LEFT AT A LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231707July 14, 2019
ENGINE, UNKNOWN OR OTHER
BOUGHT A 2016 JEEP CHEROKEE WITH 60MILES ON IT WITHIN 3 WEEKS CAR SHUT OFF 3 TIME WHILE DRIVING WITH SIGNAL SHIFT GEAR COMES ON. HAVE TO PUT CAR IN PARK AND TURN OFF CAR AND TURN ON A FEW TIMES AND IT WILL BE FINE TWO MONTHS LATER IT HAPPENS AGAIN THIS TIME HAPPENING A FEW TIME IN THE SAME DAY A FEW MINUTES APART. THIS DANGEROUS BECAUSE IT HAPPENS WHILE YOUR DRIVING ON THE ROAD WITH NO WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231588July 13, 2019
AIR BAGS
ONE DAY MY AIRBAG LIGHT CAME ON FOR NO REASON. I DIDNT HIT ANYTHING. NO ONE HIT ME AS FAR AS I KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231460July 12, 2019
POWER TRAIN
AT 43000 A MESSAGE ON THE INSTRUMENT DISPLAY CAME ON TWICE OVER 2 DAYS. IT SAID "SERVICE SHIFTER". THE DEALER CONFIRMED THAT THE SHIFT BEZEL AND WIRING HARNESS HAD TO BE REPLACED BECAUSE THE ORIGINAL DESIGN WAS DEFECTIVE. THE REPAIR WAS NOT COVERED UNDER THE POWERTRAIN WARRANTY. FAULTY OPERATION OF THE GEAR SELECTOR COULD RESULT IN A VEHICLE BEING INOPERABLE. THAT IS A SAFETY HAZARD. JEEP SHOULD FIX THIS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230633July 10, 2019
POWER TRAIN
REOCCURRING SVC 4WD WHILE DRIVING WITH 'JERKY' MOVEMENTS, EACH TIME DEALER REPORTS COMPUTER ERROR AND RESETS IT. FOURTH TIME IN 8 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230015July 8, 2019
ENGINE, FUEL/PROPULSION SYSTEM
2016 JEEP CHEROKEE LIMITED FWD, MISFIRING AND SHAKING BEGAN WHILE STOPPED AT TRAFFIC LIGHT AND WHILE DRIVING AFTERWARDS FOR 1/2 MILE. AUTOMATIC START/STOP WAS ON. PULLED OFF ROAD AND TURNED ENGINE OFF AND LET SET FOR 1-HOUR. RESTARTED VEHICLE AND BEGAN SHAKING AND MISFIRING AGAIN. THIS TIME ENGINE LIGHT CAME ON AND START/STOP SYSTEM WARNING CAME ON. SHUT VEHICLE OFF AGAIN AND LET SIT FOR 30 MINUTES. STARTED VEHICLE AGAIN AND PUT IN REVERSE, DROVE FOR A FEW MINUTES AND VEHICLE BEGAN SHAKING AND MISFIRING AGAIN WHILE GOING THROUGH THE SHIFTING SEQUENCE. DROVE IT TO A DEALERSHIP AND IT DID THIS THE ENTIRE WAY, APPROXIMATELY 10 MILES. NO MATTER WHAT SPEED I WAS DRIVING IT WAS STILL HAPPENING. THE SHAKING/MISFIRING SEEMED TO SUBSIDE A LITTLE WHEN A/C WAS NOT IN USE. IN ADDITION TO OTHER WARNING LIGHTS COMING ON, SERVICE-SHIFTER LIGHT CAME ON WHILE MAKING A RIGHT-HAND TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229891July 7, 2019
POWER TRAIN
SERVICE SHIFTER DISPLAYS ON DASH WHEN TURNING ON THE CAR. THE GEAR SHIFT LIGHTS ALL TURNED RED, AND THERE WAS NO ABILITY TO SWITCH GEARS. THE VEHICLE WAS STATIONARY AT THE TIME, AND THE SHIFTER WAS RESET TURNING THE CAR ON AND OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229659July 5, 2019
ENGINE
VEHICLE STALLS AND CUTS OFF WHILE DRIVING AND STEERING WHEEL LOCKED UP WITHOUT WARNING. NO CHECK ENGINE LIGHTS ON AND NO EXPLANATION. AFTER SEVERAL TIMES IT WAS FOUND THAT THE ENGINE WAS COMPLETELY OUT OF OIL. OIL CONSUMPTION TEST RESULTED IN AN ENGINE REPLACMENT FROM SCRATCHING ON INSIDE CYLINDER WALLS. NEW ENGINE 11-2017. NEW ENGINE IS STARTING TO DO THE SAME THING AND IS BURNING OIL. CAR WILL SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229397July 4, 2019
UNKNOWN OR OTHER
EVERY TIME I'M DRIVING MY CAR AND I APPROACH A STOP SIGN, A LITTLE OR NEED TO STOP THE VEHICLE TURNS OFF. THE CAR DOES NOT TURN ON AFTER 20 TO 30 MINS. I HAVE TAKEN IT TO VARIOUS MECHANICS AND NO ONE CAN TELL ME WHAT IT IS. OIL CHANGE AND EVEN RADIATOR WAS CHANGED. A MECHANIC TOLD ME THAT THE TRANSMISSION LANES NEEDED TO BE CHANGED. I AM HOPING THAT IS IT BEACUSE I AM TERRIFIED OF DRIVING MY VEHICLE. A VEHICLE I WAS EXCITED TO BUY. IT IS JUST A WASTE OF MONEY AND TIME. I SHOULD BE ENJOYING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228916July 2, 2019
POWER TRAIN
WHILE DRIVING, THE "SERVICE SHIFTER" WARNING LIGHT COMES ON AND ALL GEAR LIGHTS ON SHIFTER ILLUMINATE. STOPPING AND RESTARTING THE ENGINE TEMPORARILY FIXES THE WARNING. THIS HAS ALREADY BEEN "FIXED" ONCE BY THE DEALERSHIP WHERE IT WAS PURCHASED AT CONSIDERABLE COST TO US. NOW IT IS HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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