Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11121519August 21, 2018
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING CAR HOME FROM WORK IN SUNNY WEATHER CONDITIONS, THE CARS DASH BEEPED AND LIT UP WITH THE BATTERY WARNING. MY CAR STOPPED EXELERATING BUT ALL OF THE ELECTRICAL IN THE CAR STILL WORKED. AFTER TRYING TO GET IT TO TURN OVER AGAIN IT JUST RATTLED. I WAS ABLE TO GET A JUMP AND HEAD HOME WHERE WE LOOKED DEEPER INTO THE PROBLEM. WE FINALLY TOOK IT TO A MECHANIC WHO SAID THAT THE STARTER, BATTERY, ALTERNATOR WERE ALL WORKING AND IN GOOD CONDITION AND HAD NO CLUE WHY IT WOULD HAVE DIED ON ME FOR NO REASON. I DO NOT FEEL SAFE DRIVING MY CHILD AROUND ON THE HIGHWAY OR ANY BUSY/CONSTRUCTION AREAS IF MY CAR COULD STOP ON A DIME WITHOUT WARNING. NOT FIXING THIS PROBLEM COULD RESULT IN SOMEONE GETTING HURT OR EVEN KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121074August 20, 2018
POWER TRAIN
MY VEHICLE CONTINUES TO EXPERIENCE ABNORMALITIES. MY VEHICLE IS CURRENTLY EXPERIENCING THE FOLLOWING PROBLEMS: JERKING, NO RESPONSE TO PRESSING PEDAL (LACK OF ACCELERATION), NOT SHIFTING GEARS OR GETTING HUNG UP ON A GEAR, UNINTENDED FAST ACCELERATION (I.E. DEPRESS THE PEDAL LIGHTLY AT A GREEN STOPLIGHT, NO RESPONSE, GO FURTHER, NO RESPONSE, THEN IT REACTS AND TIRES SQUEAL), UNINTENDED ACCELERATION WHEN COMING TO A STOP (I.E. COMING OFF HIGHWAY OFF-RAMP, APPLYING BRAKE, ENGINE STILL OUTPUTTING POWER WHEN TRYING TO COME TO A STOP AND NOT PRESSING GAS), A FEW TIMES THERE HAS BEEN COMPLETE LOSS OF ACCELERATION AT HIGHWAY SPEEDS (HAVE GONE TO SWITCH LANES, TRY TO ACCELERATE, VEHICLE DOES NOT RESPOND AT ALL, KEEP TRYING TO PRESS, EVENTUALLY LOUD CLUNK SOUND, VEHICLE JERKS, AND IT WILL RESPOND WITH MAJOR HESITATION).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120804August 18, 2018
POWER TRAIN
GEAR SHIFTING DOES NOT GO SMOOTHLY . WHEN SHIFTING IT LURCHES , HARD SHIFTING . ENGINE LIGHT GOES ON SAYS SERVICE TRANSMISSION. I WAS DRIVING ON FREEWAY AND GEAR GOT STUCK AND WOULDN'T CHANGE GEARS . HAD TO MAKE MY WAY ACROSS THE FREEWAY TO GET OFF THE FREEWAY . VERY DANGEROUS . STOPPED THE CAR PUT IN PARK , SHUT OFF ENGINE AND RESTARTED. WAS ABLE TO DRIVE BUT ENGINE LIGHT STAYED ON . HAVE HAD HARD SHIFTING AND LURCHING FOR OVER A YEAR AND A HALF NOW . BROUGHT IN TO DEALERSHIP TO FIX . THIS WILL BE THE SECOND TIME BRINGING IN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120702August 17, 2018
ENGINE
I WAS STOPPED AT A TRAFFIC LIGHT AND THE CAR JUST STALLED. I HAD TO RESTART THE CAR TWICE BEFORE IT TURNED ON, DROVE ABOUT 2 MINS AND HAD TO STOP FOR SOMEONE TURNING & THE CAR STALLED AGAIN. THAT TIME ONLY TOOK ONE TRY TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118988August 10, 2018
POWER TRAIN
I PURCHASED MY 2015 JEEP CHEROKEE BRAND NEW, IT HAD NEVER BEEN DRIVEN BEFORE. IMMEDIATELY I RECOGNIZED THERE WAS SOMETHING OFF WITH THE TRANSMISSION AND THE ACCELERATION PATTERN OF THE VEHICLE. FOR ANY SPEED WITHIN THE FIRST FEW GEARS (ESPECIALLY GEAR 2-3) THE VEHICLE IS EXCEPTIONALLY DANGEROUS. IF YOU COME TO A ROLLING STOP AT A YIELD SIGN, THE CAR WON'T ACCELERATE A SINGLE INCH UNTIL YOU'RE UP TO ABOUT 4500 RPMS, AFTER WHICH IT WILL RIP INTO 3RD GEAR SO VIOLENTLY THAT THE TIRES SQUEAL. THIS HAS BROUGHT ME CLOSE TO CAUSING SEVERAL ACCIDENTS, EITHER FROM NOT ACCELERATING QUICKLY ENOUGH AND ALMOST BEING T-BONED AT AN INTERSECTION, OR FROM ACCELERATING SO RAPIDLY YOU LOSE CONTROL OF THE VEHICLE. MY FINAL STRAW FOR WRITING THIS FORMAL COMPLAINT WAS HOW CLOSE I CAME TO MY JEEP JERKING INTO A PEDESTRIAN CROSSING THE STREET WHEN I WAS TRYING TO TURN A CORNER BEFORE THE PEDESTRIAN EVEN STARTED CROSSING THE STREET. I HAD PLENTY OF ROOM AND TIME TO TURN THE CORNER, BUT WHEN I ATTEMPTED TO ACCELERATE THE RPMS ROSE RAPIDLY AND THE VEHICLE STAYED PUT UNTIL I HIT THAT MAGICAL ZONE WHERE ALL OF A SUDDEN 3RD GEAR CATCHES AND YOU ARE VIOLENTLY JERKED FORWARD. I HAVE BEEN INTO THE DEALERSHIP THAT SOLD ME MY VEHICLE FOUR TIMES FOR THIS EXACT ISSUE. THEY DID A FEW 'SOFTWARE UPDATES' TO TRY TO 'FIX' THE ISSUE, BUT NOTHING WORKED EVEN IN THE SLIGHTEST. I AM NOW A COUPLE OF YEARS IN WITH THIS VEHICLE AND JEEP REFUSES TO DO ANYTHING MORE TO FIX THEIR FAULTY TRANSMISSION. I WAS COMPLETELY RIPPED OFF, I WILL LOSE THOUSANDS ON THIS TERRIBLE VEHICLE IF I TRY TO SELL IT NOW, BUT AT THE SAME TIME IT IS UTTERLY IRRESPONSIBLE AND DANGEROUS TO DRIVE IT OUT ON THE ROADS. AFTER RESEARCHING ONLINE, I FOUND THOUSANDS OF OTHER COMPLAINTS IDENTICAL TO MINE FOR BOTH 2014 AND 2015 CHEROKEES. JEEP IS REFUSING TO DO ANYTHING ABOUT ANY OF THEM. JEEP HAS ROBBED ME, AND I AM POWERLESS AS A MIDDLE CLASS CITIZEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115876August 6, 2018
POWER TRAIN
VERY ROUGH SHIFT WHEN ACCELERATING I.E. ENTERING A HIGHWAY FROM AN ON RAMP. HAPPENS CONTINUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118031August 6, 2018
POWER TRAIN
WILL DRIVING ON THE HIGHWAY THE SERVICE TRANSMISSION WARNING LIGHT CAME ON. WHEN I PULLED OFF AT THE CLOSEST EXIT THE TRANSMISSION SHIFTED INTO NEUTRAL AND WOULDN'T ENGAGE. I PULLED OFF ON THE SHOULDER AND WAITED A FEW SECONDS AND IT SUDDENLY SHIFTED INTO GEAR WITH A SURGE. THIS HAS HAPPENED TWICE. IT WORKED OK AFTERWARDS WITH SPOTTY SHIFTING. THIS HAS NOW HAPPENED TWICE. I HAVE NOW CALLED FOR SERVICE AT A DEALERSHIP TO CORRECT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115417August 2, 2018
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE DIES WHILE DRIVING DOWN THE ROAD & AFTER 10-15 MINUTES VEHICLE WILL START. THIS HAS HAPPENED NUMEROUS TIMES & EACH TIME I HAVE BROUGHT IT BACK TO NORMANDIN JEEP IN SAN JOSE, CA. OF COURSE IT IS RUNNING EACH TIME WHEN I GET TO THE DEALERSHIP & I ALWAYS GET THE SAME STORY. LOW OIL OR OIL PRESSURE. I CURRENTLY HAVE LESS THAN 40,000 MILES ON THE JEEP & MY FIRST INCIDENT BEGAN WITH 15,000 MILES ......... THEN AGAIN & AGAIN & AGAIN. I LIVE IN SILICON VALLEY & HAVE A ONE YEAR OLD SON. THE FREEWAYS ARE BUSY AND THIS HAS BECOME A DANGEROUS SITUATION. ACCORDING TO MY ONLINE RESEARCH ........ THIS IS AN INHERENT PROBLEM WITH THE JEEP CHEROKEE ..........BUT ........ THE DEALERSHIP DOES NOT WANT TO ADMIT THIS. ON MY LAST VISIT ABOUT A MONTH AGO (LESS THAN 40,000 ON ODOMETER) THEY (NORMANDIN) TOLD ME THE PROBLEM WAS WITH THE OIL PRESSURE SENDING UNIT & THIS WOULD NOT BE COVERED UNDER WARRANTY ..........EVEN THOUGH THIS ISSUE BEGAN A COUPLE YEARS AGO. SERVICE MANAGER SAID THAT BECAUSE THIS HAS BEEN AN ONGOING PROBLEM .......... HE WOULD REPLACE THE UNIT AND CHARGE ME ONLY $100. WITH A JOB & A ONE YEAR OLD CHILD ..... I CERTAINLY DID NOT HAVE THE TIME TO ARGUE. THEY REPLACED THE UNIT & FILLED MY JEEP WITH OIL AND I LEFT THE DEALERSHIP. WELL ............ MY JEEP JUST STRANDED ME AGAIN . SAME PROBLEM & I KEEP CALLING THE DEALERSHIP (FOR THE PAST 5 DAYS) AND THE SERVICE MANAGER HAS NOT RETURNED MY CALL. I SIMPLY DO NOT HAVE THE TIME FOR THIS. PLUS I AM SCARED TO BE ON THE ROAD TO MY WORK WITH MY YOUNG SON IN THE BACK SEAT (I DROP HIM OFF AT DAY CARE). I WRITE THE NHTSA BECAUSE I'M AWARE THAT THERE ARE SO MANY PEOPLE WHO HAVE EXPERIENCED THIS ISSUE. ONLY DIFFERENCE IS THAT PERHAPS THEIR LOCAL JEEP DEALER REPAIRS THE PROBLEM ............ WHETHER IT BE WITH A NEW ENGINE OR WHATEVER. CAN YOU PLEASE HELP ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115147August 1, 2018
VEHICLE SPEED CONTROL
I RECEIVED A NOTICE FOR A RECALL ON MY JEEP CHEROKEE 2015 INVOLVING THE CRUISE CONTROL. I SCHEDULED THE SERVICE AT BILL LUKE JEEP IN TWO WEEKS. THE EVENING BEFORE THE APPOINTMENT I RECEIVED A CALL THAT THEY COULD NOT PERFORM THE SERVICE DUE TO HAVING "TOO MANY" CARS AT THE SHOP. I HAVE NOW MADE ANOTHER APPOINTMENT AT ANOTHER DEALERSHIP. THIS HAS NOW DELAYED MY GETTING THIS CORRECTED BY 10 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114687July 30, 2018
UNKNOWN OR OTHER
MY VEHICLE HAS BEGUN STALLING, WITH NO WARNING. WHILE SITTING AT A STOP SIGN OR TRAFFIC LIGHT OR IN SLOW TRAFFIC. IT HAS STALLED ONCE ON A BUSY FREEWAY DURING RUSH HOUR. THE FIRST OCCURENCE WAS FRIDAY 7/13 AT A STOP SIGN JUST SHORTLY AFTER STARTING TO DRIVE; THE NEXT SATURDAY 7/14 AT A STOP SIGN AFTER HAVING DRIVEN APPROXIMATELY 17MILES ON A FREEWAY. THIS TIME IT WAS DIFFICULT TO START AND THE GEAR SHIFT WOULD NOT MOVE. THEN WEDNESDAY 7/18 I DON'T RECALL THE CONDITIONS. THEN ON FRIDAY JULY 20 IT STOPPED WHILE I WAS DRIVING IN HEAVY TRAFFIC ON THE FREEWAY DURING RUSH HOUR. THE ISSUE CONTINUES. THERE SEEMS TO BE NO PATTERN - HAS HAPPENED WHEN FIRST STARTING THE VEHICLE, AFTER HAVING DRIVEN FOR SEVERAL MILES - SO IS NOT A "COLD" OR "HOT" ENGINE PROBLEM. THERE ARE NO ENGINE WARNING LIGHTS AND NO PHYSICAL WARNING SIGNS - IT JUST STOPS. I HAVE TAKEN IT TO THE DEALER TWICE. THEY HAVE HAD IT FOR A TOTAL OF 3 DAYS AND SAY THERE IS NOTHING WRONG WITH IT. THIS IS DANGEROUS IF IT CONTINUES TO STALL ON THE FREEWAY IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114028July 27, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TODAY BEING 7/26/2018. TODAY MY VEHICLE JUST SHUT DOWN WHILE COMING TO A STOP SIGN IN THE MORNING, AND AGAIN IN THE AFTERNOON WHEN MAKING A U-TURN. AND FOR ABOUT 2 WEEKS BEFORE, A FEW TIMES I FELT THE ENGINE ATTEMPT TO SHUT OFF WHEN COMING TO STOP SIGNS AND LIGHTS, WHICH THE VEHICLE SHAKING WOULD TAKE PLACE AND THE MOTOR SOUNDED LIKE IT WAS GOING TO DIE. IN THE CASE OF TRANSMISSION, FOR THE PAST MONTH IN RANDOM MOMENTS WHILE STOPPED AT AN INCLINE OR TURNING ONTO AN INCLINE STREET, THE GEARS WOULD DELAY SHIFTING INTO THE NEXT GEAR, AND IT WOULD SOUND LIKE RPM WAS REACHING HIGHER THAN NORMAL ROTATIONS BEFORE ACTUALLY SHIFTING INTO THE NEXT GEAR, THE CAR JERKING FROM THE CATCH. ALL EVENTS OCCURRED WHILE VEHICLE WAS IN MOTION, ON STREETS, BOTH WHEN TURNING OR STOPPING, OR INCLINE CLIMB INVOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114020July 26, 2018
UNKNOWN OR OTHER
CAR WAS IN MY DRIVEWAY PARKED FOR ABOUT 3 HOURS WHEN MY NEIGHBOR HEARD A LOUD EXPLOSION LOOKED OUT AND SEEN THAT MY CAR WAS ON FIRE SHE THEN CALLED 911 AND CAME AN WOKE US UP TO GET US OUT OF THE HOME. WE ALL MADE IT OUT SAFELY AS THE CAR KEPT EXPLODING 3 MORE TIMES CAR WAS A LOSS AND HOME WAS DAMAGED THE CAR AT THE TIME OF THE FIRE AS WE WAS TRYING TO PUT IT OUT WITH WATER HOSES THE WINDSHIELD WHIPPERS WAS GOING HEADLIGHTS WAS FLASHING HORN WAS HONKING DOORS WAS LOCKING AND UNLOCKING THE CAR WAS SETTING IN MY DRIVEWAY WITH NO KEYS IN IT AND WINDOWLS UP AND LOCKED ONLY HAD THIS CAR 5 MONTHS. BOUGHT IT 02/24/18
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11113672July 25, 2018
SERVICE BRAKES
TRUCK VIBRATE WHEN APPLYING BRAKES ROTORS AND PADS STILL GOOD ONLY 22000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113260July 24, 2018
POWER TRAIN
HAS TROUBLE SHIFTING, AND WILL RANDOMLY SHIFT TO NEUTRAL WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112181July 18, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE IN MOTION, THE VEHICLE SHUTS OFF WITHOUT WARNING. A MESSAGE ON THE DASH SAYS PUT THE CAR IN PARK TO START. THE CAR CONSUMES LARGE AMOUNTS OF SYNTHETIC OIL, WHICH SHOULD LAST UP TO 6 MONTHS BUT ONLY LASTS BETWEEN 700-1000 MILES PER QUART. THE OIL LIGHT DOES NOT COME ON INDICATING THAT THE OIL IS LOW. IT FLASHES ACROSS THE SCREEN TOO FAST FOR THE DRIVER TO SEE THE WARNING. WHEN THE OIL IS LOW, THE CAR BEGINS TO SHUT ITSELF OFF WHILE IN MOTION. THIS HAS HAPPENED WHILE DRIVING AT BOTH HIGH AND LOW RATES OF SPEED ON CITY STREETS AND A HIGHWAY DURING RUSH OUR TRAFFIC, NEARLY CAUSING A COLLISION WITH VEHICLES BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112236July 18, 2018
POWER TRAIN
JEEP CHEROKEE TRANSMISSION PROBLEMS WHILE IN PARK, OR STOPPED AT A LIGHT OR EVEN SHIFTING TO REVERSE THE JEEP SHIFTER WILL LIGHT UP ALL LIGHTS AND DISPLAY "SERVICE SHIFTER" MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111680July 16, 2018
POWER TRAIN, UNKNOWN OR OTHER
WHEN JEEP IS RUNNING IT MAKES A LOUD SOUND, YOU CAN HEAR IT INSIDE THE CAR, AT 10 MPH IS SOUNDS LIKE RAAA RAAA RAAA RAAAA, AT 20 MPH IT SOUNDS LIKE RA RA RA RA RA , AT 60 MPH IT SOUNDS LIKE RARARARARARARARARARARARARARARARARARARARARARARARARARARA. SOUNDS LIKE IT'S COMING FROM UNDER THE CAR, A ROTATING SOUND THAT JUST GETS LOUDER AS YOU DRIVE FASTER. WE COULD NEVER USE THIS CAR FOR A TRIP, WE WOULD BE DEAF BY THE TIME WE GOT BACK. WE THOUGHT IT MIGHT GO AWAY IF WE GOT NEW TIRES, HAD FIRESTONE AT & WE BOUGHT MICHELIN DEFENDER LTX DUE TO LOW NOISE OF TIRE. NO LUCK, NOISE IS STILL THERE. WE GO TO DEALER FOR ALL SERVICE & ARE TOLD ITS A JEEP THING, REALLY? THIS SHOULD NOT BE ALLOWED, PLEASE LOOK INTO IT AS WE ARE SLOWLY LOSING OUR HEARING. IT STARTED MAKING THIS NOISE IN 2015, BOUGHT IN JANUARY 2015 AND CONTINUES TO THIS VERY DAY, JULY 16, 2028. I HATE THIS CAR & FOR $40,000 IT SHOULD BE A HECK OF A LOT BETTER. AND THIS WAS OUR 2ND JEEP, WE HAD A 2001 WITHOUT ONE PROBLEM FOR 12 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111391July 15, 2018
ENGINE
THE FAN BELT SHREDDED AT 37,000 MILES. I BELIEVE THE PULLEYS WERE PART OF THE PROBLEM. DRIVING DOWN THE ROAD, THE BELT SHREDDED. IT STARTED OVERHEATING QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110345July 9, 2018
POWER TRAIN
THE VEHICLE LAGS ON TAKEOFF, SHIFTS ROUGHLY BETWEEN GEARS, LAGS BETWEEN GEARS, AND LURCHES. THE AUTOMATIC TRANSMISSION DOES NOT FUNCTION SMOOTHLY AND, AT TIMES, HAS CAUSED SAFETY CONCERNS RELATED TO INADEQUATE ACCELERATION AND LURCHING FORWARD UNEXPECTEDLY. THESE PROBLEMS OCCUR IN MOTION ON CITY STREETS AND ON THE HIGHWAY. THE VEHICLE HAS BEEN IN AND OUT OF THE DEALERSHIP FOR SERVICE RELATED TO THE TRANSMISSION CONTROL MODULE (TCM). WE HAVE BEEN TOLD THAT IT IS NOT COVERED UNDER THE POWER TRAIN WARRANTY, EVEN THOUGH IT IS PART OF THE TRANSMISSION SYSTEM. THE DATE PROVIDED BELOW IS THE LATEST SERVICE. HOWEVER, THE VEHICLE HAS BEEN SERVICED TWO OTHER TIMES FOR THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110130July 8, 2018
POWER TRAIN, UNKNOWN OR OTHER
OUR JEEP FEELS AS THOUGH IT IS BUCKING/TRANSMISSION WILL SLIP. WE HAVE TAKEN IT TO THE DEALERSHIP ONLY TO BE TOLD THAT THEY CAN'T DUPLICATE THE ISSUE OR THEY HAVE DID A SOFTWARE UPGRADE THAT SHOULD FIX THE PROBLEM. IT IS ONLY A BANDAID AND DECREASES THE AMOUNT IT DOES THE BUCKING BUT WILL GO BACK TO NORMAL AFTER A FEW HUNDRED MILES. RECENLTY OUR SCREEN AS WELL WILL NOT TURN ON FOR UP TO 5TH MINUTES OF DRIVING AND OCCASIONALLY GET A MESSAGE THAT SAYS THE PHONE IS OUT OF SERVICE AND TO CONTACT DEALER. AGAIN WE CONTACT THE DEALER ONLY TO BE TOLD THEY CAN NOT DUPLICATE THE ISSUE AND NOTHING CAN BE DONE. THE SHIFTING HAPPENS GENERALLY WHEN GOING IN BETWEEN THE SPEEDS OF 5-35 MPH. IT'S BECOMING SCARY TO DRIVE AS WE JERK WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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