Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11503074January 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
I was stopped at a light and was pressing the gas to go forward. The electric parking brake turned itself on for no reason. I had to turn the car off and restart it while still at the light. fortunately i was not out in the oncoming traffic when this happened and also there was no one behind me at that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502427January 18, 2023
SERVICE BRAKES
At 35,000 miles the vehicle started vibrating when applying the brakes brought it in for service and I was told that the rotors are warped but brake pads are like brand new they said. Dealership said the brake rotors should be good for 70,000 miles but the factory installed defective rotors now they want me to pay for a complete brake job at $600 do you know what state it that a lot of customers are coming in with this problem why should we be burdened with it? It’s their mistake, and it should be rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502431January 18, 2023
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2019 Jeep Cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing. The contact stated that the fluid was coming from the crack. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there had been an impact that had caused the crack. The contact stated that neither he nor his wife had driven the vehicle and made any type of impact to cause a crack to the differential housing. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 49,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502471January 18, 2023
STRUCTURE:BODY:HOOD
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 75 MPH, the hood on the driver's side unexpectedly opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501863January 15, 2023
SERVICE BRAKES, ENGINE
Was driving 57mph when the jeep just stopped running. The battery light came on so I pushed the gas peddle to see if it was working it was not. Cars behind me traveling the same speed. Almost got rear-ended before I was Able to pull off the road. Car will not start now. makes a humming/buzzing noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499732January 2, 2023
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
For the passed few months (beginning Sept 2022), my cars temperature gauge inside shows that its running hot even when there is coolant present. When checking the coolant prior to taking off the cap, the conatiner looks empty. However, when i take off the cap there is a gurgling noise and the container refills on its own. Unfortunately. I've had to add coolant to my car every 5-10 days to make sure it stays full because it constantly says it's hot, all the way to the H. Since then there have been a list of other issues: 1. heat has randomly stopped working and the check engine light has come on. 2. Error message saying automatic stop/start is unavailable and service stop/start 3. Lots of jerking when pressing the gas petal to accelerate and you can hear the gears trying to move, but it gets stuck at 1 number and then a hard jerk 4. Ticking/knocking sound when driving (started 1/1/23) 5. When using the dash screen, it randomly blanks out and I am unable to see/hear until I restart the car 6. Seatbelts lock when trying to put them on after starting the car. The belts will not move and it cannot be put on until after I move the car in reverse/drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498835December 26, 2022
UNKNOWN OR OTHER
Alternator went out, car doesn’t start at times, electrical issues as well as battery draining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498657December 23, 2022
ELECTRICAL SYSTEM
Ever since I bought this, the battery keeps dying. There is something in the electrical that keeps draining the battery. I went online and typed in "2019 Jeep Cherokee battery keeps dying" and there are HUNDREDS of people with the same problem as mine. I went to AutoZone and had my battery tested. The man tested the battery and it was fine. He told me that something electrical was draining the battery. Can you help us?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498264December 20, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
MY JEEP HAS BEEN IN THE SHOP 5 TIMES IN THE LAST 6 MONTHS. THE ENGINE STALLS OUT AND THE ENGINE MAKES A KNOCKING SOUND. THIS MORNING, 12/20/22, I WAS DRIVING TO WORK AND WENT TO SLOW DOWN FOR A RED LIGHT AND THE EMERGENCY BREAK ENGAGED AND THE JEEP STALLED OUT. I WAS ALMOST REAR ENDED AND COULD HAVE BEEN INJURED. NOW THE JEEP IS DINGING AND THE INDICATOR LIGHT IS FLASHING SAYING" SERVICE PARK BREAK". . THE DEALERSHIP I BOUGHT MY CAR FROM REFUSES TO ASSIST ME ANYMORE AND I AM AT A LOSS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498048December 19, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This vehicle equipped with turbocharge. On 3 different occasions vehicle stalled instead of accelerating while pulling out into traffic from a stopped position. Message appeared saying "Service electronic throttle". Also, ESS symbol came on in red where warning symbols appear at the same time.Later, that went off and electrical symbol came on, looks like lightning bolt. Engine did restart itself after about 20 seconds, with vehicle shuddering rather violently. This could have caused a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497947December 18, 2022
ELECTRICAL SYSTEM
I have problem with my ac stop work after next day i went to change my oil on the dealer , now work and stop work , they said i need to pay 100 for let me know what is the problem , also the star/stop not work for long time ago .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497590December 15, 2022
STEERING
The vehicle shakes and pulls Riverside auto marinette Wisconsin said 2600.00 to fix the rack and pinion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496805December 9, 2022
POWER TRAIN
Service 4WD light keeps coming on.Took it to auto center for check. C14A7-97 error showing up. There is a problem with the Power Transfer Unit on 2019 Jeep Cherokee Trailhawk 3.2 V6 with 80,000 miles when first star. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495795December 2, 2022
AIR BAGS, POWER TRAIN
My air bag light keeps coming on staying the air bag sensor is off.Thst could cause a major problem if I were to be involved in an accident.My transmission is jarring bad feeling like I've been hit.This scares me every time it jars.This could cause problems in any situation involving me mashing the gas because there is a delay in aerating.have spoken to my dealership about these problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495836December 2, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The parking brake automatically engages while the vehicle is in MOTION. This is extremely unsafe as I have to shut off the engine and turn it back on in the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495715December 1, 2022
SERVICE BRAKES
Brake Booster leak. Yes safety could have been at risk if I didn’t take it to the dealer myself since there was NO notifications saying there was a problem. I took it in because brake was stiff and car wouldn’t start when cold outside. This was confirmed at Chrysler dealership it was a leaky brake booster. Car is only a 2019 with 20,000 miles. Dealership wants to charge me $1295! Also had to take this car in on the same day because stop/start wasn’t working properly & dealership told me I needed new sensor for $365. This shouldn’t be happening to a 2019 with 20,000 miles. Please look into it and let me know if this brake booster can be put on the recall list so I can recoup my hard earned money back. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495243November 29, 2022
UNKNOWN OR OTHER
My car shut off in the middle of transit. After multiple attempts to restart the car, and “jump the battery” with car cables, it was unsuccessful in starting the car. The car was towed to a dealership, and it was determined that a battery was needed. After picking up the car and driving off the lot, I noticed that 1) a dashboard indicator light (“service shifter”) was on—and would not go off, 2) I have lost access to my back up camera, 3) All of my gear shift lights are on, and will not go off. My car is unsafe to drive because: (A) I do not have visibility of my digital speedometer, making it difficult to concentrate on driving and taking the time to attempt/be accurate with the analog needles hinders concentration and focus on driving within the speed limits. (B) My back up camera is disabled, making it near impossible to determine proper parking distances from other vehicles, and oncoming traffic, and individuals. (C) It is impossible to know what gear I am in because all of the lights on the gear shift are on. This poses a serious danger while attempting to properly navigate the vehicle in any direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494949November 26, 2022
ENGINE, POWER TRAIN
When stopped at multiple ref lights having my foot on the break pedal the car suddenly accelerates on its own and stays at 2000 rpms. This does not go away and the car must be put in park and turned off for the issue to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494888November 25, 2022
POWER TRAIN
The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. Yes - currently at Lithia Jeep in Bend, OR where another Jeep is in for the same safety issue and has been deemed unsafe to drive while waiting for a new PTU to come in. 4WD Service light was on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494273November 19, 2022
STEERING
Steering is jerking from left to right and hard to keep straight. Feels like you're fighting the wheel. Steering wheel tightens and can be hard to keep on the proper side of the road which is dangerous. Reported to dealer shortly after I purchased car. No action was taken by dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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