Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11527285June 15, 2023
ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
I came to a major intersection and the SUV shut completely down. Would not start up. Steering wheel was stuck. Then voltage dropped to 11.7 volts. The battery always reads 13.7 and higher usually. Afttercharge back to 13.7. I was driving for 45 minutes continuously before incident happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527092June 14, 2023
UNKNOWN OR OTHER
November of 2022 my husband and I were traveling to visit his sister and tried to use the navigation system. It would not work, kept flipping back to the radio. When we tried to plug in our iphone and use car play to use Google Maps, the screen really went crazy, going back and forth between iheart radio and saved channels there and the maps and radio - making the navigation system and screen worthless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527109June 14, 2023
UNKNOWN OR OTHER
On 6/13/23, i stopped to call my husband and suddenly the UConnect went crazy - calling my husband, hanging up and calling again, hanging up, calling again. I tried to turn the unit off - would not turn off. I drove to my local Jeep dealership and had Michael in service come out and look at my car/unit and the way it was going crazy. I tried to turn it off in from of him and it would not turn off. I touched the screen to see what would happen when I touched CLIMATE and it was going crazy also, my a/c was going on and off, the fan speed was going from high to low, and back again. I hit the button for navigation and it was bouncing all over the place. Having the screen constantly jumping from one to another, and constantly calling and hanging up with my husband is a safety hazard and I personally think that a recall should be done on the UConnect system in Jeeps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525874June 7, 2023
UNKNOWN OR OTHER
I was driving to work and was stopped at a red light on a very busy road. The emergency brake engaged and then my car shut off. I sat around 10 minutes before it would restart. My brakes locked up and it wouldn’t let me do anything. I couldn’t even use my four ways. I was very scared that I was going to get hit because it just shut down on a very busy road. The throttle control warning light also came on and shut off after about 10 minutes. After work, I went to start my car and my battery was dead. I had to jumpstart myself to get myself home. My car doesn’t drive the same and seems like it is lagging. The problem has not been reproduced by the dealer. So far the dealership is the only people to look at the car and still cannot figure out what is wrong. This is the first time that my car has shut down while driving it but the dead battery has been an issue for a few months now and the dealership can’t figure that out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525484June 5, 2023
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
As I was turning at an intersection, my battery light quickly flashed and the car stalled. This has happened 3 times in the past week. This is an obvious safety risk as the car would not move until I restarted it. I have read multiple issues of this occurring recently to other models of Jeep Cherokees
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525507June 5, 2023
ELECTRICAL SYSTEM
The auxiliary battery doesn’t not work properly in the vehicle. The car has turned completely off or with the emergency break light on several times while driving when I come to a complete stop. This is a huge safety concern. This is my second battery and the dealership is saying it needs to be replaced. I purchased a brand new one last year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525252June 4, 2023
POWER TRAIN
I have have a 2019 Jeep Cherokee Trail Hawk with the V6 Engine, On Sunday May 28th I was driving home and started to notice a burning rubber smell and when I got home I started to look at the Engine to see if a belt or something else was causing the smell then I noticed a oil leak. I called the local Jeep dealership on Monday the 29th and they couldn't get me in until Thursday June 1st. After they looked it over they called me to tell me The PTU P/N 68333255AE was leaking and also shows signs on Metal in the oil. They said it needed to be replaced. The service Rep said they couldn't order the part because they are on back order with no date of availability. The service Manager said they are well over 500 of them on back order. I'm still waiting on my extended warranty to approve the repairs and the dealer then to try and locate a Part. This problem had a recall on older models but this year was not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525212June 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I stop at a red light the engine goes silent, like it should, but three time in the past few weeks the car has completely died and not restarted as it was supposed to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523281May 22, 2023
ELECTRICAL SYSTEM
The Jeep has the auto start-stop system that turns off the engine when stopping for a prolonged amount of time but the car is still in drive. When I use this, the car often will lose all power when trying to restart and will take a moment before regaining power while I am at the stoplight. I also had a problem with the car starting in general. It will often lose power for a moment when starting. The battery is in good shape. It was just recently inspected while at an oil change. The battery is not the problem. The electrical system is (as I have read whilst doing research since this problem started).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523094May 21, 2023
UNKNOWN OR OTHER
The Jeep stalled when I went from a stop to starting after stopping for traffic, three times in the last week. It wouldn’t restart for 10mins. The last time it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522355May 16, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the Jeep Cherokee and it stalled while driving, and engaged the parking brake. I then had to put the vechile in park release the parking brake turn it off then on again in order to make it operational. Since then the vehicle has started to have issues with EVCS and breaking system. The vechile will stall and engage parking brake while idling, driving, or even in park. Having a vechile that engages the braking system automatically increases the risk of getting into a crash. This has happened numerous times and brought up to the dealership in which they stated the vechile was in need of an oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522242May 16, 2023
ELECTRICAL SYSTEM
The entire infotainment unit malfunctions, including the rear view camera, heating and cooling controls, navigation system, cell-phone service and radio-related controls. For example: the rear camera comes on when driving down the road, the heat comes on in the max setting (instead of the a/c) in the summer or the a/c comes on in the winter, the navigation system suddenly displays maps in far-away states, the car’s Bluetooth cell# pairing repeatedly dials the numbers in my cell contact list and the radio station buttons beep and keep rapidly changing the radio stations.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521549May 11, 2023
ELECTRICAL SYSTEM
My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520830May 7, 2023
UNKNOWN OR OTHER
I took my car to the dealership for a recall on 05/01/2023, On May 2nd, I noticed the vehicle would randomly stall, and the battery light will come on, It did on a major freeway, I have the car towed to a local shop and after an extensive diagnostic, they told me, it was something with the TCM re-programmed or software issues, Now I'm afraid to drive because due to the defect, On Tuesday I schedule a service appointment to have them look into, I can still drive the car, however The stall still occur ramdomly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519871May 1, 2023
ENGINE, UNKNOWN OR OTHER
The car will start, drive for a minute or two and then the battery warning light flashes and the car completely stalls out and dies. This has now happened 3 times. Back in I believe January it happened and I replaced the battery, but then was told that the battery I replaced was actually still good (it had only been a year old). It then happened yesterday and then again today. I have taken it into the dealership and it is apparently still related to the oil consumption being way higher then it should be (which I was under the impression was fixed 2 years ago when I took the car in for it stalling out). This car is incredibly unsafe. It is unacceptable that it just turns off in the middle of the road when I am transporting my children. Ridiculous to be stuck with a car that has ongoing issues of this nature. The car is still a thousand miles from being due for a regular oil change and the dealership said it was completely out of oil when they looked today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519180April 26, 2023
UNKNOWN OR OTHER
In the past 6 months I have had issues with my oil becoming completely empty in between oil changes. I get my oil changed regularly by the same company in our small town. One day I pulled up because my oil light had come on and I had almost 2000 miles until the next oil change. On the next oil change it did it and they came back and said that it was completely dry again. I had been stopping by them and having them checking the level once a week. Each time the oil level was down a little more each time. Then after a short trip out of town over the weekend I took it in that Monday and again it was dry. I have reported it to the dealership and never got a call back regarding it. I check online and noticed that there are a lot of complaints about the same issues. This seems to be an issue that Jeep is failing to recognize.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517732April 18, 2023
ELECTRICAL SYSTEM, ENGINE, STEERING
My car just stated acting up I got several warnings, start stop not working, all the systems falling, I have checked battery and alternator but not luck it still have the same issues. Transmission not shifting. It died while I have’s driving on a really busy highway, luckily I was able to pull over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516805April 12, 2023
UNKNOWN OR OTHER, POWER TRAIN, ELECTRICAL SYSTEM
Failure Date: 03/06/2023 and before this date. The stereo was replaced and it had two recalls and my car vin was one recalled the recall was fixed but it’s been two years so the warranty out but same issue that was never fixed. I purchased my Jeep in 10/2018 and I have reported numerous times that my car stalls while driving on freeway or street I was told it was because it’s low on oil But all my warning lights come on and then the emergency brake comes on the the jeep stops and car won’t start. I took it to the local dealership in March and the technician did not find anything wrong. They replaced battery and the same day I got it back the car died.The problem still persists they had my car for two weeks, I got the car back on April 11, 2023 and April 12,2023 stalled again and lights come on and off. My lights or windshield wipers turns off and on by itself while parked, the techs say they can’t find anything wrong.Most recently since my vehicle has been stalling out while driving and the sterring wheel is locking up and the battery light comes on. This issue is now becoming very consistent and happening every day. The vehicle has stalled out on me in the past week numerous times in traffic. My engine light is on, auto start and stop system is unavailable and electronic stability control system is offline. I have report the development to my local dealership and they cannot correct the problem.This is a major problem and based on the research that I have done, alot of the Jeep Cherokees have this issue. This jeep is VERY UNSAFE AND IM AFRAID I WILL GET HIT IN THE BACK. Please explain to me how a jeep dealership can’t fix my car? My car is a lemon that I paid 26,000 dollars for
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515076April 2, 2023
POWER TRAIN
The PTU on my 2019 jeep Cherokee trailhawk failed at 53k miles. That is absolutely ridiculous. I’ve never even used 4 low or the locking rear differential before. The trailhawks have had these ptu issues for quite some time. You would think Jeep would have come up with a way to make the ptu stronger and more durable so owners aren’t having these issues. I’m glad mine was covered under warranty. If it wasn’t I would’ve paid around $4500 out of pocket to get it fixed. Jeep needs to issue an extended warranty on the whole powertrain system for the 2019 trailhawks or newer. They already issued a recall on previous years for the ptu.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514176March 28, 2023
ELECTRICAL SYSTEM, ENGINE
Vehicle shut off while in drive, engine and all electrical power stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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