Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11535917August 1, 2023
UNKNOWN OR OTHER
Has similar defect as Jeep Grand Cherokee recall X81. Jeep refuses to admit the issue and is trying to charge customer $3500 to fix the issue. Leather is separating from dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535559July 31, 2023
ENGINE
I was driving my 2019 jeep cherokee on a very busy road when my car came to a screeching stop while in drive and began grinding it would only go in reverse the transmission blew it only has 23000 miles on it currently it is a big safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533942July 23, 2023
ELECTRICAL SYSTEM, ENGINE
I was driving on the highway when all of a sudden my car just shut off. No warning or anything. My speed went from 75 miles to 0 in less than a minute.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533390July 20, 2023
ENGINE
Engine shut off unexpectedly, with no indication of a problem existed. After Jeep certified mechanic diagnosis, cylinder #2 failed. Results, engine failure, engine replacement. 63900 miles on odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533142July 19, 2023
ENGINE
As accelerating to pass a vehicle, the car would not accelerate. When it eventually did, it was miss firing and still wouldn’t accelerate properly. This caused a hindrance to the flow of traffic and eventually lost complete power while on the highway. It was towed to an independent service center and he confirmed there was an issue with the engine, with no obvious fault of the driver. No warning lamps appeared prior to the failure of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533278July 19, 2023
WHEELS
My 2019 jeep Cherokee lugs studs and nuts came off while I was driving and presented a safety hazard for me. It’s dodge jeep grand Cherokee responsibility to pay for repairs. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533350July 19, 2023
POWER TRAIN
I was driving and the car would randomly stop in the middle of the road, then I was unable to get it to start again unless i put the car in park turn off car and open door then restart the car. This happened multiple times, I’ve been to so many places to get help and they act like i’m crazy. It’s not consistent either. I had it happen this week but before that it had been 2 months. It has happened at least 20 times within the past year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530794July 7, 2023
SERVICE BRAKES
Emergency brake automatically engages while driving or stopped at a red light. Vehicle must be put into park and turned off in order to override this failure. This puts myself and others as there is no warning of when the emergency brake will engage and causes me stall unexpectedly. Component will be inspected this weekend during my 40K service. Have had the Jeep since Feb 2023 and this has happened sporadically about 5-8 times since then
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529683June 29, 2023
POWER TRAIN
Transfer Case assembly already needs to be replaced. The part has been on a nationwide back order and our vehicle has been in the shop for over 2 months. I’ve already read that this has been a recalled issue in earlier models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529502June 29, 2023
ENGINE, POWER TRAIN, STEERING
While driving at highway speeds the vehicle engine stalled. I was unable to restart the vehicle after multiple attempts during rush hour traffic. The check engine light is now on and AC has failed as well, vehicle was limped to a dealership. There was a known recall that was repaired back in 2018 on this vehicle but it appears to have come back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529097June 27, 2023
ENGINE
When coming to a stop with engine running the car engine turns off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528926June 26, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The issue is prevalent in previous model years as well, PTU failure with associated SVC 4WD light, 4wd unavailable message, and grinding sound as the PTU splines self destruct. At the time of incident, was doing approximately 30 mph, rpms revved up, but felt powertrain lose power, rpms lowerd, transmission made a thud noise, vehicle lost power, then regained power with grinding noise. Took vehicle to local auto shop, ptu is not accepting commands, and is faulted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528941June 26, 2023
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25 MPH and approaching a stop sign with her foot off the accelerator pedal and slightly depressing the brake pedal, the vehicle inadvertently lost motive power before stalling. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred every day since. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 65,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528997June 26, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
2019 jeep Cherokee- check engine light came on at 62,000 miles - reading said it was a 'cylinder 1 misfire' - long story short, I need a whole new engine. Coolant is leaking into the cylinder and throughout the engine with scoring, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529012June 26, 2023
AIR BAGS
Hard impact to front of car during an accident, car was totaled by insurance, air bag did not deploy on drivers side. No issues with the car or warning lights on before the accident. No indication the air bag was not working properly.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11528680June 24, 2023
ENGINE
My Jeep Cherokee stalled as I approached a stop light. I was able to restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527681June 19, 2023
ELECTRICAL SYSTEM
While approaching a traffic light, the jeep just stalled. After trying to restart, the vehicle had no success proceeded to use key for automatic start and system rebooted and was able to start. This was the second time it happened within a month the first time was also at a traffic light, the car just shut off there were no lights indicating there was any issue. Had taken it to an auto mechanic to run a diagnostic and there were no codes in the system. The second incident was yesterday 618 2023 and finally, the engine light has come on Went to an auto parts store had them run a diagnostic and the code was U11C2. The code had shown possible issues may be with the TCM faulty transmission control module, or the PCM. The powertrain control module was faulty. Other possibilities were circuit was poor electrical connection or harness is open or short it. Again, all pertaining to the transmission control module or powertrain control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527161June 15, 2023
ELECTRICAL SYSTEM
Engine wiring harness caught fire with 14,000 miles
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11527164June 15, 2023
ELECTRICAL SYSTEM
Extensive heat related damage to engine wiring harness, repaired at dealership due to no complete harness available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527165June 15, 2023
ELECTRICAL SYSTEM
Inspected engine wiring harness. Wires for ignition coils show heat damage and bare wires exposed. Unit has been parked for 2 months waiting on parts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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