Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11557666November 30, 2023
UNKNOWN OR OTHER, POWER TRAIN
My "Service 4 Wheel Drive" light went off in my 2019 Jeep Cherokee (Limited) and my local Jeep Dealership informed me that the Power Transfer Unit (PTU) had failed. Moreover, a complete failure of the PTU while driving would be very dangerous so I was lucky for this not to happen. I drive in Philadelphia and rarely have need of the 4WD feature so the part failure is mostly likely due to poor design or manufacturing. The repair cost me over $2600 (the invoice they emailed me before payment is attached). I learned that several previous models of Jeep Cherokees have been recalled due to PTU failures. It is irresponsible on the part of the manufacturer to continue to produce parts that fail on new models especially when failure is so dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557761November 30, 2023
POWER TRAIN
The SVC4WD light has been turning on. Took it to get a diagnosis and the was told PTU is failing and needs to be replaced. Estimated repair costs are $1320
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557500November 29, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car leaks water especially when parking and braking. Coolant always go low. No help from the dealership. This started with very low mileage. I have on it now 68k and it is low again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557108November 27, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Cherokee. The contact stated that while her niece was driving at an undisclosed speed, the vehicle lost motive power and was unable to accelerate above 60 MPH. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinder #2. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556623November 24, 2023
UNKNOWN OR OTHER
While driving on the freeway, the check engine light and came on and the car shut off. Luckily, traffic was light and I attempted to restart the car. It made a loud, whirring noise and stuttered but turned on. The check engine light remained on. I continued on my way home, staying in the right lane. After about 15 minutes the car shut off again. I was able to get it mostly to the shoulder. I attempted to restart it again but it did not restart this time. A police car pushed me off the fwy and I had the car towed home. The dealer was able to check my car a week later. After 2 days, they were not sure of the issue and advised I pick it up and drive it some more. The following day, it shut off while driving again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556285November 21, 2023
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the contact heard an abnormal sound and the vehicle independently shifted into neutral and then lost power. The contact was able to pull to the side of the road to attempt to restart the vehicle; however, the vehicle failed to restart. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referred to NHTSA Campaign Number: 18V739000 (Power Train). The failure mileage was approximately 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556028November 20, 2023
SERVICE BRAKES
Right Rear brake caliper fail causing damaged rotor. Replaced all rear brake components and the service portion of the system dont work. All lights on. Shop is at a loss. Im at a loss why at 45k miles my rear brakes are junk and not being able to repair them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555624November 17, 2023
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 50 MPH, the transmission erroneously shifted from 4WD to 2WD, and the vehicle would no longer accelerate while depressing the accelerator pedal. After pulling off the roadway and restarting the vehicle, the vehicle remained in 2WD with the check engine warning light illuminated. The contact stated that later while driving at an undisclosed speed, the transmission control module (TCM) message displayed. On another occasion while driving approximately 25 MPH, the transmission message displayed, and the transmission erroneously shifted to reverse, and the vehicle would only operate in reverse. The vehicle was towed to the local mechanic who was unable to determine the cause of the failure. The manufacturer and local dealer were notified of the failure. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554124November 8, 2023
UNKNOWN OR OTHER
2019 Jeep Cherokee PTU failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553931November 7, 2023
ELECTRICAL SYSTEM
Jeep touchscreen delaminating. 2019 Cherokee. GPS randomly changes,phone calls with connect randomly made. Seat and radio settings change on their own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553608November 4, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553337November 3, 2023
SERVICE BRAKES, ENGINE, STEERING
I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in Deland, Florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good Samaritan came to my aide and called the Volusia County Sherriff. I can remember my 2019 Jeep Cherokee Latitude was fully engulfed in very intense flames in less than 8 minutes. It was so intense it set fire to the wooded area. This wasn't the first problem I had with this vehicle. I purchased this vehicle new from a dealer in Bowie, MD in 2019. Since that time I replaced all 4 tires due to numerous flat tires starting around 20K miles. I replaced the battery at less than 25K miles. I had braking issues when going downhill in the Washington DC area which caused me to brake hard. I complained and the dealer said they did an inspection. I also had other auto service companies perform checks. I have most of the service records which have cost me so much. I am a disable Gulf War Veteran on a fixed income. I am now waiting for VIN verification by GEICO because the vehicle burned so hot that the engine block and everything metal (melted). Had I not gotten out so soon I would have burned to death.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11553447November 3, 2023
STEERING
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553463November 3, 2023
ENGINE
The engine has failed. The cylinder has low compression and the engine misfires and can no longer be ran. When the incident first happened we were left on the side of a busy interstate 3 hours away from home. Upon doing some research MANY other Jeep Cherokee owners for my years make and model have reported the same problem. There was ABSOLUTLEY no warning before the issue arose. We were then left with a hefty car loan for a vehicle that no longer runs. We got two opinions from two mechanics of which both said it’s a manufacture problem and that we did not cause the issue. It would cost 8k or more to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552562October 30, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SUSPENSION
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at highway speeds, the front passenger’s side wheel was shaking and vibrating abnormally. The cause of the failure was not yet determined. Additionally, while driving at undisclosed speeds, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer who determined that the battery was faulty. The battery was replaced but the failure recurred. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552616October 30, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Parking brake has engaged 3 times now while at a stop light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552735October 30, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
Vehicle stops accelerating randomly and loses power. Service electronic throttle control light comes on and engine light and traction control light and vehicle will not accelerate or stalls. Had vehicle towed to dealership and the code is saying the PTU is bad and needs to be replaced. This happens all the time, thankfully I’ve been very lucky thus far not having my children in the vehicle with me when it happens as this could cause a very serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552456October 29, 2023
POWER TRAIN
Rear differential failure. This car is my daily driver, and is in circumstances misused. Driving home from work with no warning the differential housing cracked and failed. A failure like this could potentially put myself, other occupants and other drivers on the road a risk by unexpectedly failing with zero warning. There was no sound, nor warning light, the only reason I noticed was when exiting my vehicle I could smell burning fluid. Upon inspection I found that the rear differential housing was cracked, and spewing fluid all over the exhaust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552098October 26, 2023
SERVICE BRAKES
I was driving approx 30 mph and my car suddenly came to a stop. The parking brake was engaged for no reason and the car would not move. I had to disengage the parking brake and restart the car. There were cars in back of me and luckily I was not rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551136October 21, 2023
ENGINE, ELECTRICAL SYSTEM
Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jeep but after several weeks, could not replicate the issue. I spent several hundred dollars between diagnosis and towing costs. A simple google search revealed that it wasn't just me having this exact issue with several Jeep vehicles, and even this same model. Tried to get jeep to buy vehicle back but they denied. They sent me to arbitration and they also denied my case. The vehicle again wouldn't start and sat in my yard for 2 weeks, however, all of the Jeep dealerships within 50 miles of my home were "behind/full" and couldn't get to me for several weeks. I threw money at it and replaced the starter. The vehicle started back up and I sold it. It was the most frustrating experience ever and I felt that it's a known issue with Jeep and they refuse to recall/fix. They were willing to pay for some of my costs as long as a Jeep dealership did the repairs. Sounds like an admission of guilt to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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