Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11571012February 9, 2024
POWER TRAIN
My jeep started smoking under the hood. No safety lights appeared on the dash. Confirmed by dealership the PTU needs replacement. I have 76,000 miles so no warranty even though I purchased it new. Estimate to fix is $3500. I have been without my Jeep for 2 months and still continue to wait for the parts to come in. Very disappointing in the cost and inconvenience this has caused me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571116February 9, 2024
POWER TRAIN
68,000 miles on my 2019 Jeep Cherokee. steering wheel started wobbling, hearing weird noises from the rear of the vehicle. took it in to get looked at (thankfully), rear differential and PTU is shot. mechanic was absolutely baffled and insisted I contact Jeep about this issue, as it shouldn't be my responsibility to fix their faulty parts. I honestly do not understand how there isn't at least an extended powertrain warranty on these vehicles by now, especially seeing MULTIPLE complaints about the SAME ISSUES every month on the NHTSA website. have to pay upwards of $4k now to make my jeep drivable again because I am out of warranty by 8k. seems to be a little convenient that these failures happen between 65 and 78k, when the vehicles are just out of warranty. but what angers me more than the money is what potentially could have happened had I not taken it in to get looked at - especially since this vehicle is my daily driver, which includes driving my 2 year old to and from daycare every day. Is it going to take someone to die for this issue to be resolved?!?! unbelievable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568798January 30, 2024
ENGINE, ELECTRICAL SYSTEM
It will occasionally stall to accelerate. As well as the electrical system for radio, thermostat, camera etc in dash won’t turn on or work intermittently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567645January 24, 2024
POWER TRAIN
I know Chrysler is aware that this is a serious safety concern because you’re in the midst of traffic in a high-speed one way freeway, a traction light came on by itself, transmission and PTU failed then you lost power had to slowly pull over to the left-hand lane as you had no power improper because you’re supposed to be on the right hand shoulder And you had no ability to accelerate and when you stopped the vehicle and tried to put it in the park, it rolled away when you went to reverse it you had a bit of reverse, but you had grinding so clearly something inside the transmission prematurely failed, causing the safety concern lucky Somebody wasn’t killed or an accident caused. Towed to dealer Then the dealership work order say tranny and power transfer unit needed to be replaced at a cost of $20,300. 5 mth past 5 yr warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566177January 18, 2024
ELECTRICAL SYSTEM, POWER TRAIN
While driving, car reved itsself up and when in neutral, sensor said 4wd Neutral Warning Vehicle May move even in park…..4wd System unavailable service required…Had a diagnostic done of the sensor light that came on. Diagnostic said codes u0403 for T-Case, C14A7 PTU motor. After much reading and research this same part was recalled in the years 2014-2017 Jeep Trailhawks. The PTU loss power and had me and my family on the side of the hwy! It made some jerking and clicking noise when attempting to switch the gears to drive. There is also an electrical issue where the heat will not stay on selected option. The radio flickers and will not stay on a station. The radio also was powered off and was still playing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566398January 18, 2024
POWER TRAIN
While driving the vehicle, the rpm’s suddenly shot up and the vehicle lost power, I was able to safely pull over to the side of road where I tried to place the vehicle in park. There was a lot of revving and grinding and the vehicle would not go into park and was going to roll away if I had not placed the parking brake. The car had to be towed to a dealer where they discovered the Power Transfer Unit had failed and the loss of motive power I was experiencing was the PTU failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564404January 9, 2024
UNKNOWN OR OTHER
While driving approximately 20mph in an extremely busy intersection my car jolted and stopped almost causing us to get hit from oncoming traffic coming from multiple directions. The start / stop system failed and the error message was “service start / stop system”. I had my daughter in the car when this very scary experience happened. After researching it seems like thousands of people have had the same issues all resulting in the “auxiliary battery “ needing to be changed . This has been reported as a faulty part on newer models. This battery controls the main functions of the car , including the start / stop system .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564038January 7, 2024
ENGINE, POWER TRAIN
Engine oil leaks. VVT solenoid seal in the rear valve cover is leaking oil. That seal is integrated with the valve cover. Replace valve cover at 66,000 miles. I am excellent about my Jeep/vehicle maintenance. Warranty ended at 65,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563575January 4, 2024
POWER TRAIN
While driving the vehicle, it started to make a muffled whining sound then as you slowed down you would feel a thud then the whine would stop. This would repeat itself. This happened [XXX]. I brought it to my mechanic- First Class Alignment and Repair in Port Jervis, NY 12771. They informed me the vehicle should not be driven due to the vehicle could fail to operate while driving. They discovered a cracked Rear Differential. They had no explanation for this- they have never seen this before. I would say it is a manufacturers defect. I have pictures of the defect. I was unable to upload the pictures for some reason. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562708December 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The radio has started switching channels will not stay on one set station. Along with radio switching the touch screen also changes from maps to calling 911 and making sos calls, the back up camera will turn on while driving down roadway. The screen is constantly blinking and changing causes major distraction especially at night when it catches your eye. It is a major distraction while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562622December 29, 2023
ELECTRICAL SYSTEM, ENGINE
Without any previous warnings, the car stopped in the middle of the drive. Then the battery warning turned on, after trying to turn it back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562077December 27, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
My car's parking brake comes on during both stopping and driving, especially during acceleration. It recently engaged as my daughter, who was using my car to go Christmas shopping, was accelerating from a stop light and into an intersection. She was almost hit from behind when the brakes locked up in the middle of the intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561678December 24, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I have a 2019 jeep cherokee 4wd with 46077 miles. This has never happened before until now. It was dark out heading to work. I came to a stop when I went to go the jeep just literally shut down. Everything turned off- I had no lights, no engine, no warning at all. Would not start at all. I called my husband and when I opened the driver door the jeeps dash finally came on and I tried to start it, wouldn't at first than tried again it started. I turned around and drove back home. Contacted the garage. This is unsafe for anyone to put their life on the line. I was lucky I didn't get hit. I have 5 grandkids and this is not a safe vehicle to drive when there is no warning at all. Luckily It didn't do this on the railroad tracks. The garage told me to take back to the dealership. The dealership said there are no recalls on my vehicle. However, I see other jeep cherokee with the same issues and have recalls. Why risk my life or anyone else. All jeep cherokees of any year or engine size should be taken seriously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561488December 22, 2023
POWER TRAIN
During highway speeds upon strong acceleration up an incline, the car’s transmission suddenly shifted into neutral with no warning, the car still in drive and no lights on dash. There was a loss of power and I had to quickly merge over in traffic to safely come to a stop. After coming to a stop, the car resumed driving normally with another incident down the road at cruising speed. This has happed about 6 times, another accelerating from a stop. So far the diagnosis is unknown, with the car scheduled for service in the next week. This is a well documented and persistent problem with these vehicles equipped with this transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560595December 18, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, ENGINE
My battery went out and I literally replaced it last year. Also when I replaced it last year the back light would stay on sometimes all night and day I was worried it could start a fire or something dealer didn't even bother checking it and left it like that and replaced the battery. Last month my vehicle wouldn't start and no warning or nothing before it just died on me good thing I had it in my driveway when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560459December 16, 2023
POWER TRAIN
Rear differential failing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560061December 14, 2023
POWER TRAIN
The Power Transfer Unit (PTU) failed which rendered the AWD system useless for the vehicle. The car has been in the shop for 6 weeks and will likely be in the shop another at least another three because the PTU is on national backorder. This is the same failure that Jeep recently recalled for the previous year model Jeep Cherokee, but Jeep has not issued a recall on this year model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558779December 6, 2023
STEERING
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 50 MPH, the electric power steering was not functioning properly. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The contact stated that an unknown warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V637000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558861December 6, 2023
POWER TRAIN
I purchased a 2019 Jeep Cherokee Latitude Plus brand new from a local dealership. My Jeep now has a little over 30,000 miles on it. I noticed when taking off from a complete stop, I would give my car gas and the vehicle would not respond. I would continue to press the gas pedal down almost to the floorboard hoping to get the vehicle to respond. When the car does respond, the transmission would slam itself into 1st gear and take off. The last time I experienced my car slamming into 1st gear, I was turning onto a busy highway, at night and light rain. When the car did shift into gear it caused me to go into the left lane with cars turning on to the highway from the other side of the road. I was originally turning into the right lane. I almost crossed over into a turning lane with numerous cars waiting to make a left turn onto the street I just pulled out from. I did not have any warning lights on the dashboard to let me know of an issue at any of the times the car was acting up. On numerous other occasions, it feels like the transmission is not shifting correctly while going at various speeds. I would need to let off the gas and then give the car gas again to get it to shift. My dealership’s service department has had my car since November 20, 2023, and I’m being told they have not been able to duplicate the issue. They wanted to know if I wanted to pick up my car. I feel this issue will cause a serious accident which could cause serious injury or death if not detected and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557985December 1, 2023
POWER TRAIN
PTU failure. Not being able to shift into 4 wheel drive. Afraid of losing forward power while driving on busy interstate. No longer have the extra safety and control that is available with 4 wheel drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee