Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11707994December 31, 2025
ENGINE
A common issue with Jeeps with plastic oil filter housing is the oil filter housing cracks leading to oil leaks and engine damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705264December 16, 2025
UNKNOWN OR OTHER
My PTU actuator has failed on my Jeep. I know there is a recall for the two-speed actuator and mine is a single speed, but I have the fact same failure and think my vehicle should also be recalled. I have had many issues that I have paid out of pocket for parts failing in my Jeep that are common problems with jeeps and always recalled except mine. It makes no sense to me. How can I have all the same failures but not qualify?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703754December 8, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal grinding sound coming from the front wheels. The 4-WD warning light was illuminated. The vehicle was taken to the dealer. The vehicle remained at the dealer pending a diagnostic test. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the failure persisted, and the vehicle was no longer driven. The manufacturer was made aware of the issue. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702883December 3, 2025
POWER TRAIN
My PTU has failed and my safety is at risk as my car could at any point loose power causing harm to me and others involved. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702327December 1, 2025
POWER TRAIN
svc 4wd light came on - PTU bad confirmed at Jeep Dealership- Recall for 2017-2019 models but not my VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702372December 1, 2025
POWER TRAIN
Car started spitting out liquid and smoking while driving. Pulled over and had it towed to a shop that confirmed the Power Transfer Unit (PTU) is broken and the part is not able to be ordered at this time. Mechanic unable to obtain the part due to the already existing recall on jeeps of the same year, make, and model. It is available for inspection upon request. safety was put at risk because the car was inoperable while driving. No warning lights or warning symptoms prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701191November 24, 2025
UNKNOWN OR OTHER
PTU/Power transfer unit issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700780November 21, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that while stopped at a traffic light, the START/STOP feature failed to function as intended. In addition, there was an abnormal grinding sound coming from the transmission. The contact stated that the floorboards vibrated and felt as if something had fallen. The contact stated that the transmission failed to shift gear. The contact was unable to drive the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the Power Transfer Unit (PTU) had failed, and an unknown item had sheared off in the process. The vehicle was not repaired. The vehicle was towed to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699739November 17, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after shifting to park(P), the vehicle rolled unintendedly. The contact activated the parking brake to prevent the vehicle from rolling away. While driving and attempting to accelerate, the vehicle hesitated and accelerated slowly. The “Service 4WD” warning light was illuminated. The failure occurred intermittently and occurred while driving at various speeds. The vehicle was taken to a certified mechanic and was diagnosed with Power Transfer Unit(PTU) failure. The dealer was contacted, and it was confirmed that the part was not available. The manufacturer was made aware of the issue and confirmed that the part was not available. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 92,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699313November 14, 2025
SEAT BELTS
I fastened seatbelt. It retracted, but heard a rolling noise, which sounded like a can or bottle rolling in the floor behind me. Paid no attention to it and forgot about it. Next time I drove the Jeep, it happened again, so I got home and checked. There was nothing there to make that noise. Another short drive and I realized the seat belt wouldn't tighten, even though I attempted to tighten it some. Reading online, I found a suggestion to pull it out, release it slowly and listen for the racheting sound. It does not make the sound so I checked passenger side to see if it was different. Passenger side does rachet as the belt is slowly released. I've been wearing my seatbelt religeously since 1964, when one saved my life. I panic without it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699133November 13, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The “Check 4WD” warning light was illuminated, and the Auto START/STOP system failed to restart the vehicle. The contact would disengage the parking brake, place the vehicle in park, and restart the vehicle to continue driving. The failure was intermittent. The contact stated that water was leaking into the cabin from the sunroof, causing a shortage in the electrical system. The vehicle was towed to the dealer, who had repaired the electrical system, including systems with the starter. The dealer confirmed that parts for the repair of NHTSA Campaign Number: 25V011000 (Power Train) were unavailable. The contact was able to start the vehicle; however, the Auto START/STOP system needed to be disengaged to drive the vehicle. Additional repairs were made; however, the contact was unable to confirm what the additional repairs were. Some repairs were performed by another dealer, Jacksonville Chrysler Dodge Jeep Ram Arlington (9600 Atlantic Blvd, Jacksonville, FL 32225). The contact stated that there was a rattling noise coming from the front end, and the vehicle would surge forward and take an extensive amount of time to come to a complete stop. The failures were intermittent. The vehicle was taken to a certified mechanic who repaired the front suspension, ball joints, and steering knuckle on both sides of the vehicle. The mechanic advised the contact to return the vehicle if an oil leak occurred. The contact stated that approximately a month after the repairs were performed, there was liquid on the ground underneath where the engine compartment and the vehicle were taken to a certified mechanic, who had diagnosed the vehicle and determined that the engine filter housing and filter needed to be replaced. The vehicle was not repaired. The man
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698602November 10, 2025
POWER TRAIN
This safety recall is 10 months old and has not been addressed or has no remedy to date. We spoke with the Jeep dealership today, Nov. 10-2025, and they don't know when there will be a fix. This is a serious safety issue and the length of delay is inexcusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698156November 7, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated while driving 55 MPH, the message “Service Shifter Soon” was displayed. A dealer was contacted. The vehicle was towed to the dealer, where it was diagnosed that the shifter harness and shifter bezel needed to be replaced. The vehicle was not repaired; however, the contact ordered the parts for the repair and intended to repair the vehicle personally. The manufacturer was not notified of the failure. The approximate failure mileage was 87,155.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697835November 6, 2025
POWER TRAIN
Driving on the highway going around 60mph and my transmission disengaged and all of my sensors turned off and i had no power at the gas pedal. I was able to pull over and the warning message told me to put put it in park and turn it off in order to fix the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697520November 4, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Due to the unresolved recall I have experienced alot of issues. The most terrifying is the loss of power, my jeep has just stopped moving sometimes allowing me to het to 30 mph but no more. This has happened to me 3x all of which were on the highway. I no longer have use of my 4wd, which is extremely frustrating since it was the only reason I purchased this vehicle. It has released itself from the parking position. And my "service shifter" light it constantly on. I did put my car in the shop over a year ago they "fixed" it, unfortunately it broke shortly after since it is a recalled part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696031October 28, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed, and there was an abnormal ticking sound coming from the vehicle. The contact stated that while turning the steering wheel to the left or right, there was an abnormal grinding sound coming from under the floorboards. The contact stated that the message "4WD Unserviceable" was displayed. Additionally, the contact noticed that the vehicle intermittently lost motive power. While depressing the accelerator pedal, the vehicle failed to respond as needed. The vehicle was taken to a local dealer, where it was diagnosed and determined that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692527October 10, 2025
POWER TRAIN
While driving the car was stalling not getting up in speed on a hill and the 4wd service came on. We took it to Jeep in Jenkintown for a diagnostics test and it was the Power transfer unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692027October 8, 2025
POWER TRAIN
My Trailhawk has severe vibrations/ grinding from the PTU. When accelerating from a stop or making turn, the vehicle hesitates and vibrates from the rear which almost caused a bad accident when I was pulling out to the main road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689753September 25, 2025
POWER TRAIN
The car is having loss of power and issues with parking or turning at low speeds. I took it in and it needs a new power transfer case. There are metal shavings in it. I see there is a recall for 2017-2019 but the dealership is saying my vin is not affected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689321September 24, 2025
POWER TRAIN, UNKNOWN OR OTHER, STEERING
Regarding Recall Transport Canada Recall 2025-012, also known as Safety Recall 01C and NHTSA ID Number: 25V011000 My Jeep has the service 4WD message displayed on the dash along with the noise/vibration/grinding as described in the same recall for other Jeeps for my model year. I'm not sure if this recall needs to be expanded but I'm curious to know what the process looks like as my problem is identical to the other Jeeps effected by this recall but my Jeep isn't listed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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