Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11704104December 9, 2025
ELECTRICAL SYSTEM, POWER TRAIN
So I was driving to work one morning and I pulled into the parking lot, put my car in park and a few mins after I get a message/ alert on my dash saying “service shifter”…. Indicating It’s the p1c86-1D, an electrical issue with the shifter display circuit. I took it to the dealership I bought it from (Della Chevrolet) they did a diagnosis. They said I needed to replace the whole shifter and if I did I’d have to pay over $1000 for them to do it and it wouldn’t be covered if it went out again because the car isn’t a Chevy… but long story short they told me that at any time my shifter can stop working.. an no got into park or drive etc… I’m not trying to be stuck there Also another electrical is when I got my car and when I stopped at lights my car would shut off for the eco friendly mode.. then one day it jsut stopped and I had one day where it tripped out… where it worked then didn’t. Also, when I’m driving, and I think it’s when I accelerate and when going a steady speed the car jerks randomly. Like jerks forwards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703668December 8, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the message “4WD not Accessible” was displayed. While reversing out of the driveway, the light turned off and on. While driving at 25 MPH, the 4WD warning light illuminated. The contact called the local dealer, who confirmed that the power transfer unit (PTU) might be damaged and had disengaged the transmission and differential, resulting in a loss of drive power or a loss of parking functionality. The dealer determined that parts were not available and were under back order until January 2026 or possibly later. The vehicle was not repaired. The contact had obtained a loaner vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703175December 5, 2025
POWER TRAIN
THERE IS A WHINING NOISE WHEN I AM DRIVING DOWN THE ROAD FOR ANYWHERE BETWEEN 3-6 MINUTES USUALLY THEN IT STOPS. THEN MAINLY WHEN I START AFTER A STOP IT START UP AGAIN. ONCE IN A WHILE IT WILL JUST START WHINING AT ANY SPPED. I TOOK IT IN TO GET SERVICED AS MY SRV4WHDRV LIGHT CAME ON. DEALERSHIP WHERE I BOUGHT THE 2016 CHEROKEE LATITUDE IN SEPT. 2015 TOLD ME I NEED A PTU UNIT. COST OF ABOUT $3500.00. ISSUE IS THEY TOLD ME THEY HAVE HAD ONE ON ORDER SINCE APRIL 2025 FOR ANOTHER CUSTOMER AND PART IS STILL ON BACK ORDER. I LOOKED ON JEEP/MOPAR FORUMS AND THIS SEEMS TO BE A VERY COMMON ISSUE. ARE THERE NO RECALLS ON IT. NOISE STARTED ROUGHLY IN JULY OF 2025, AND WHILE GETTING OIL CHANGED AT DEALERSHIP I SPOKE TO SERVICE REP AND HE SAID THERE SHOULD BE NO ISSUES DRIVING IT AROUND 63000 MILES. NOW THAT THE LIGHT CAME ON--68000 MILES--I WANTED TO GET IT LOOKED AT. SERVICE PERSON ADVISED ME TO TRADE IT IN FOR ANOTHER VEHICLE. i DO NOT WANT TO TRADE IT IN. PLEASE ADVISE ON AVAILABILTY OF GETTING RELACEMENT PART OR WHERE TO BEGIN TO FIND ONE. i LIKE MY JEEP IT HAS BEEN A DEPENDABLE VEHICLE, BUT WITH THE COMMON OCCURANCE I SAW ON THE FORUMS QUESTIONS ARE STARTING TO RISE ON THE DEPENDABILITY. PLEASE ADIVSE/RESPOND ON ANYTHING YOU CAN OR IF THERE WILL BE A RECALL COMING OUT FOR THIS ISSUE. THANK YOU [XXX] email- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702640December 3, 2025
POWER TRAIN
Transmission now won’t go into gear and is making a rattling noise when the vehicle gets turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702363December 1, 2025
POWER TRAIN
My Jeep has had 3 PTU replaced in its life, the third one has failed and I'm now left either putting in a 4th or junking it, either way I take a loss. The 2nd PTU failed over a long period of time, the 3rd PTU failed a week past my 1 year warranty coverage and it did so abruptly. I have written in before regarding this vehicle but I write again due to the danger of this failure. The PTU rattled, grinded before seizing all tires and motion. I was lucky by myself and my child wasn't present and that I wasn't on the interstate (had gotten off moments before it failed) and in a quiet neighborhood. I lost all momentum forward even giving it gas. Had I stopped abruptly on 380, going 60 mph... I would have rolled the vehicle or another would have rear ended me and I might not be here today. When my father and brother arrived on the scene we had to push it while I laid on the gas to unlock the wheels and then delicately maneuver it closer to the curb. The grinding occurs in both neutral and drive. There were no warning lights, no prior indication of failure. Insurance doesn't cover this because I wasn't in an accident either time, there are no warranties left, I still owe on my vehicle and repairs will cost more than the vehicle is worth. I was quoted $9,000 to have it replaced plus no ETA on when they could get the part in. Not only can I not afford to replace at that cost vs vehicle value, I wouldn't have mode of transportation for who knows how long. I missed the original manufactures recall by months, yet my vehicle has had more PTU's than one should ever have. If I could get a message back regarding this situation, ASAP that would be great.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701000November 22, 2025
POWER TRAIN, SUSPENSION, WHEELS
Axle, driveshaft, and differential concern. The 4x4 warning light came on the dash and the four-wheel-drive system stopped functioning properly. Dealer diagnosed a failing PTU (Power Transfer Unit) and recommended installing an SOP PTU unit. Symptoms included grinding, vibration, and inconsistent 4x4 engagement, creating a safety concern during normal driving. Mileage at time of replacement (lights on dash 500 miles prior) : 49,536. Total repair cost: $2,416
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700803November 21, 2025
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH PLATE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the parking brake independently activated. In addition, the contact stated that the failure had occurred twice. The contact stated that during the second failure, the parking brake independently activated, and the parking brake seized. The vehicle was towed to an independent mechanic, where it was diagnosed with a parking brake module failure. The contact was informed of water intrusion and that the parking brake module was destroyed. The contact was informed that the parking brake module and the rear brakes needed to be replaced. The vehicle was repaired. In addition, the contact stated that while the vehicle was parked, the contact noticed that the rear seats and tailgate area were wet with water. The contact stated that the two reservoirs in the rear of the vehicle were almost filled with rainwater. The vehicle was taken to the independent mechanic. The contact had not been informed of the diagnostic result. In addition, the contact stated that the vehicle was previously taken to an independent mechanic because the sunroof assembly was fractured. The vehicle was repaired; however, the failure reoccurred. The contact was not sure of where the rainwater was entering the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700633November 20, 2025
POWER TRAIN, SERVICE BRAKES
Driving on freeway October of 2025 and PTU failed causing loss of power and electronic emergency brake engagement. There were no previous indications or warnings with vehicle prior to total loss of propulsion. Vehicle is at jeep dealership in Gaylord Michigan not repaired. Fortunate there was shoulder on right I was able to swerve into and stopped without collision as vehicles sped by at high rates of speed. Towed to dealership where purchased, Serra Ford Gaylord Michigan in August 2025, diagnostics revealed PTU failure. Serra Ford advised could not perform warranty repairs as not jeep dealership. Towed to jeep dealership, Snethcamp Jeep Gaylord Michigan, who advised not warrantied in United States as Canadian vehicle. Snethcamp Jeep diagnosed PTU failure. FCA Canada denied claim 94684480 and advised vehicle not registered to Canadian citizen. Chrysler Customer Service US denied claim 94727687 and advised this is a Canadian vehicle. Recall was performed on PTU, recall number 45A, April 24, 2025. Ordered replacement OEM parts through Snethcamp Jeep and was advised 400 units on back order with no replacement parts in stock and wait would be approximately four months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700425November 19, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEEP FUEL Pumps. None in any 9 locations. They are on back order throughout the country. Sounds like there is a problem with the 2016 Jeep fuel pump. It needs to be recalled. This is a no brainer; and, not fair to Jeep customers that this issue wasn't made public and that the company didn't make a RECALL on THIS PUMP. There is a waiting lists for these pumps won't start distributing them till December. Please help with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699534November 15, 2025
POWER TRAIN
Known for having bad transmission issues. Having bad transmission issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698541November 10, 2025
POWER TRAIN, SUSPENSION
Unknown was traveling twenty five miles an hour heard a lot of thumping.Noises took it to the dealership Ptu is bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698644November 10, 2025
POWER TRAIN
The car had been showing a message to service the 4-wheel drive. We took it to a Mechanic and they told me that there was a Code: C14A7-97 pointing to the Power Transfer Unit (PTU). Incident: While accelerating, the vehicle momentarily would loose power to abruptly regain it, providing a very unstable ride. Recently when it went into a "sleep mode" stopped at the red light at a busy intersection, when the light changed to green the engine was unresponsive when I accelerated and the car wasn't moving at all, and the engine wouldn't "wake up" either. I had to turn off the engine and turn it back on, before the car sluggishly started to move, and then again abruptly accelerated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697493November 4, 2025
ENGINE
After purchasing the vehicle, I discovered it had an open FCA recall W90 (Tigershark MultiAir oil consumption/emission system repair). The dealer had not completed this recall prior to selling the vehicle. The vehicle was brought in for the W90 recall, and the repair was reportedly completed last week by a certified dealer. I found recall W90 because the car was overheating and stuttering on starts. The Safter Concern is that the coolant loss and erratic idle may indicate internal gasket or head integrity issues due to engine running hotter than it should, potentially leading to overheating or sudden engine failure while driving. This poses a serious safety risk if the engine fails at speed or stalls in traffic. I ask that the NHTSA review whether recall W90 adequately addresses known mechanical and emission defects with the 2.4 L Tigershark MultiAir engine, and ensure affected owners receive a verified repair or extended coverage for ongoing engine and coolant-loss failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697034November 2, 2025
POWER TRAIN
4WD disabled, service required light came on. After taking my jeep in for inspection I was told I need a new Transfer Case
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697047November 2, 2025
ENGINE
PTU had to be replaced. Light on, check by a authorized dealer, replaced by my local dealer as the jeep dealer could not get the part in a timely manner. I am aware other Jeeps were recalled but not this jeep. Safety at risk. I need 4 Wheel drive as I am a home health nurse in Colorado and rely on 4WD to get me to my patients.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696330October 29, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while attempting to shift the gear shifter, there was a loud knocking sound coming from the vehicle. The steering and transmission were slipping intermittently. The Service 4WD warning light was illuminated. The vehicle was taken to the dealer, who determined that the battery cable was faulty and needed to be replaced. The battery cables were replaced. The failure persisted, and the vehicle was returned to the dealer, who diagnosed that the Power Transfer Unit (PTU) had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the repair was not covered under a recall or under warranty, despite having unlimited coverage. The manufacturer was made aware of the failure and opened a case. The manufacturer confirmed that the repair was not covered under recall or warranty. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696091October 28, 2025
ENGINE
Head gasket and cylinder head replacement. There are bubbles in my coolant and oil in cylinder #1. No external leaks. I’ve already called a dealer and cited W80 and they said not eligible for the recall to get it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694195October 17, 2025
POWER TRAIN, ENGINE
Vehicle is stalling out. While driving down the road any accelaration is fine but when stopped at a stop sign/light and you give the vehicle throttle from a dead stop or rolling stop it will either stall out and die or it will stall, surge, and come back. This is a serious issue as we drive this vehicle on busy road ways and could cause or will cause us to have an accident. I have had it the dealership and they checked the vehicle for any engines codes but none are present so they are not sure why the vehicle is stalling out. This is not a constant problem but a intermittent one where it comes and goes so you never know when it will happen. I am not sure when this first started happening as my wife usually drives the vehicle but I noticed it doing this about 2 months ago when leaving a gas station after getting fuel when I started leaving and I put the vehicle in drive and started to leave and it died on me with the message center telling me to put the vehicle in park to start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693597October 15, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving 25 MPH, the message “AWD Unavailable” was displayed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and it was determined that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred several times. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure and opened a case. The failure mileage was 94,627.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693435October 14, 2025
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle failed to start as needed, with the "Service 4WD" warning light illuminated. The contact's son took the vehicle to an independent mechanic, where a scanner was used, and DTC: C14A7-97 was retrieved for an issue related to the power transfer unit. The contact called the dealer and was informed that there were no recalls on the vehicle. The contact was then provided with an estimate for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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