Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11634089January 4, 2025
POWER TRAIN
Power Transfer Unit failed at 79,100kms. Previous year models had a recall of PTU but my VIN is excluded. Common failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633615January 2, 2025
ENGINE
Engine failed while driving down the highway. Vehicle was towed to local repair shop, per their report cylinder two had zero compression. This was inspected with boroscope, cylinder walls and piston looked undamaged. Cylinder leak down test showed that vehicle has blow by to the crank case indicating a piston or ring failure. Their recommendation was for new engine/long block. Per the report there are no engines available because of national shortage and backorder and no anticipated date of availability. Attached below our invoices for diagnostic testing as well as estimates or new engine or long block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633250December 30, 2024
ENGINE, UNKNOWN OR OTHER
The car has been running out of coolant the past couple of months with no known visual leaking problems. I brought it to the mechanic who stated the radiator had to be replaced. No warning prior. No leaking or lights coming on. Another issue the uconnect subsystem powers on and off whenever it wants. Switches from GPS. Radio, heating and a/c. Causing distraction to the driver. I have not been able to know why it is happening. Went from several times a month to now daily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632353December 25, 2024
POWER TRAIN
Last week, my wife was turning left at a busy intersection and her 2019 Jeep Cherokee suddenly wouldn't accelerate, and she had to coast across 4 lanes of traffic during evening rush hour. After placing in park and shutting off to refuel, she restarted and upon putting in drive, 4WD Srv light was still on, yet this time the vehicle was able to move again. So luckily she was able to get home. Next morning, I went to take the car to local mechanic. Sitting at the end of our street and ready to turn left onto a high-traffic main road, I experienced the same condition, with 4WD Srv light, also check engine symbol indicator, and also the same error message on info screen of: "4WD Neutral Warning Vehicle May Move Even in Park." And similarly, when I tried to start pulling out with cars approaching from both directions, when taking my foot off the brake and onto the accelerator, I felt no resistance at the pedal, as RPMs increased yet the vehicle didn't move an inch. I shifted into Park, and momentarily killed the engine. Then restarted it, and once back into drive—although 4WD indicator was still on—I was able to get power to the drive wheels and was able to pull out. Seeing as my [XXX] was also in the car with me, I'm very grateful that the failure to accelerate didn't occur at the moment I would've just pulled out in front of fast-approaching traffic. I took the vehicle to a local mechanic and explained the situation. A few hours later, they called me stating the Power Train Unit (PTU) was bad and would need to be replaced. They also informed me that the part, according to a local Jeep dealer they contacted was unavailable and "not even on the horizon." They said a used and remanufactured part could be used to make the repair, but that it would cost $600 more than if a new part were available. They also said that there were no aftermarket parts available, and that the part itself was not repairable, but had to be replaced. Quoted $3700. The Power Train Unit INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631783December 20, 2024
POWER TRAIN
I'm the single owner of the jeep with roughly 50,000 miles on it. It has not been abused nor been in an accident. I took the jeep in for a brake job (by an ASE certified mechanic) and during the service they noted that the casting of the rear differential had failed in what appears to be a bad casting/manufacturing defect. The part that failed is what retains the seal for the differential. Had it completely let go, the fluid could have drained out causing a complete failure of the differential. Of course, depending upon when the failure were to occur, the severity risk is vast. I had it replaced to the tune of over $3,000. On-line searches indicated that this is a known issue yet I was not able to find any sign of a recall to inspect or repair. My next step is co contact Stellantis to seek restitution although I suspect that since the failure was found beyond the warranty period, that I will be unsuccessful....fingers crossed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630043December 11, 2024
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2019 Jeep Cherokee. The contact stated that there was oil leaking from the vehicle. The contact stated that the 4-WD warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that oil was leaking from the oil pan. The vehicle was not repaired. The contact called Drivers Village (5885 Cir Dr E, Cicero, NY 13039) and Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204). The manufacturer was not contacted. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630058December 11, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle failed to properly accelerate, and the vehicle lost automotive power. The contact stated that the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the engine valve had failed and entered the engine cylinder causing catastrophic damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V344000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629479December 8, 2024
ENGINE
My engine just went out without warning. Haven’t had it for a full year and it went out. I was driving to work and my car wouldn’t go above 50 and it started to jerk so I had to pull over and it was smoking from the hood. I had oil in my vehicle so I don’t understand how this happened on a new vehicle I just purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629144December 6, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
While the car was in motion, the car slowed almost to a complete stop & the check engine light came on, along with the alert “Service Electronic Stability Control”. When pressing on the gas, almost no power was present. Vehicle barely moves. This has happened several times in the last 4 weeks. The first time on 11/12/2024, the most recent time 12/4/2024.The throttle was replaced, but the incident repeated. The vehicle also occasionally rolls when it is put in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629066December 5, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
This car completely shut off while on the highway. Computer change out. Seals on the hatch leaking water. Should be recalled -this was problem before and sold me the vehicle. Glitches in the drive- pauses or jumps speed. Now issues with radiator. It’s crap.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628413December 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact stated several warning lights illuminated. In addition, the contact stated that the steering wheel failed to function as intended. The contact stated that the steering wheel was firm, and the vehicle was difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed with ABS failure. The contact was informed that the ABS needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627917November 29, 2024
ENGINE
Vehicle was purchased used with an aftermarket warranty. At around 120,000 miles vehicle start stop would intermittently quit working. Vehicle has always had a gear shift hard when accelerating quickly. Currently needs an engine replacement after check engine light came on first it said the code was for auxiliary cooling system, planned to take it to get checked out the following day but while on the way there it sounded like something popped and the vehicle was running rough and when turned off didnt want to start back up. Was informed that an engine replacement was required. That would be $14000 to fix unless my warranty covers it which I am still a month later waiting for the engine to be torn down so waranty can see point of failure. It seems like 2019 Jeep Cherokees are becoming known for engine issues which is far from being fair to the typical consumer. Something needs to be done to help us out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627736November 27, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Jeep Cherokee. The contact stated the vehicle was hesitating while starting the vehicle and was jerking into gear while shifted into drive(D). The contact stated that the failure also occurred while stopped at a traffic signal. The contact stated that while depressing the accelerator pedal, the hesitated and then lurched forward. The contact stated that the vehicle also lost motive power and almost stalled while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the fuel pump needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the check engine warning was illuminated. The contact returned the vehicle to the same dealer to be diagnosed and was informed that the purge solenoid and purge hose needed to be replaced. The vehicle was repaired. The contact stated that after retrieving the vehicle, the failure reoccurred. The contact had not taken the vehicle back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 60,935.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627398November 26, 2024
SUSPENSION, POWER TRAIN
Hello, the 2019 Jeep Cherokee that I have has a cracked rear differential and no accident that the vehicle was in could’ve caused. I also know another person personally that has the same year make, and model as me that has the exact same problem of a cracked rear differential. Also, after talking to a mechanic in our local area, who stated he sees cracked rear differentials in Jeep Cherokees A lot more than he thinks he should and is surprised there’s no recalls on it. The safety concern has led me to decide to get rid of the car since I am concerned there should be a recall on this part of the Jeep Cherokee, but there is not, and I feel other recalls could be overlooked as well. Also, after some research online, I see there are many cases of the same cracked rear differential in the jeep Cherokee, especially in and around the year of 2019. There was no specific incident that happened to report on. I could hear a noise so we’ve had three mechanics/appraisers people look at it. All quote around $3,000 to repair. Also, all say this kind of crack is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626982November 23, 2024
POWER TRAIN
While unloading groceries from the rear of the vehicle that was in park and turned off the vehicle started rolling backwards down the gradual slope of our driveway. Thankfully it was rolling slowly enough that I was able to grab my spouse and pull her to a safe position while we watched the vehicle roll into the street. Since then we have set the auto parking brake to engage whenever the vehicle is turned off. Recently the service 4wd light has come on. The vehicle just passed 60k miles and it appears that Jeep Cherokees have had a history of issues with their PTUs and it appears they continue to with the model we have as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626643November 21, 2024
UNKNOWN OR OTHER
While idling in my child's school drop off line, I was in park with car running, I stepped on the brake to put the car into gear to move forward and the car stalled and wouldn't start back up until about 1-2 minutes later. No lights were lit up once I restarted the car. This happened one other time and we thought it was the battery, but not we are rethinking it wasn't the battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626472November 20, 2024
STRUCTURE:BODY
We purchased the 2019 Jeep Cherokee new from a Jeep dealership. At 15,000 miles (approx.) the hood began to bounce up and down 1/2" to 3/4" while driving at highway speeds, driving into a wind or following a semi-truck. In addition to the obviously concern over the safety of the hood bouncing and potentially unlatching, this causes the auto start/stop function of the engine to malfunction. We had the Jeep dealership inspect the problem several times under the 36,000 mile warranty period and they adjusted the hood each time, but the hood bouncing would return in a matter of days or a week. They failed to resolve the issue under warranty. Now, we have 79,300 miles on the vehicle and the hood was inspected by a Jeep dealership and it has been adjusted to the maximum adjustment and the hood still bounces dangerously. The dealership now tells us that the panel bond in the hood is broken and has compromised the strength of the hood and that the hood should be replaced. The dealer compared our hood and latch to the hoods and latches of similar vehicles on the lot to make the determination of the broken hood bond. Jeep Consumer Care tells us that Jeep will not cover the hood replacement even though this constitutes a safety issue of the hood potentially unlatching at highway speeds. I am requesting that NHTSA investigate and implement a safety recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626220November 19, 2024
AIR BAGS, ELECTRICAL SYSTEM
2019 Jeep Cherokee with only 35,000 miles. There was a recall previously for lateral acceleration sensors that covered over 40,000 2019 Cherokees. This vehicle is affected with the same problem, but I’m being told that because the VIN doesn’t fall in a particular range it is not covered. The repair could end up being extremely expensive due to the labor required to repair the defective sensor. The car displays multiple warnings that Electronic Stability Control and 4WD are unavailable. Codes pulled revealed one fault code, C0061 which is for the lateral acceleration sensor which also is tied into the airbag system. Recall V63 (NHTSA 19V-449) issued in August 2019 is related to this exact issue. There are numerous reports of the same problem occurring with other 2019 Jeep Cherokees on Jeep owner forums. Jeep should have expanded the recall to cover this known defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625041November 13, 2024
POWER TRAIN
SVC 4WD driver light came on - error code c1415-92. Needs PTU replaced at cost of almost $4000.00. Only 37400 miles on the vehicle. No recall for the 2019 model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624013November 7, 2024
POWER TRAIN
At 66,000 miles my 2019 Jeep Cherokee gave me a service 4WD light. The error code is related to needing to replace the PTU. This causes a huge safety issue as to when the car decides to be in 4WD or front wheel drive. I have experienced loss of directional control in light rain with normal acceleration due to this fault. I was told that this will cost around $4,000 to replace and the wait time on the manufacture part is 4-5 months out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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