Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11354835September 14, 2020
POWER TRAIN
SERVICE SHIFTER LIGHT KEEPS COMING ON. DEALER ADVISED TO LOOK ON INTERNET AND SEE THE CRASHES CAUSED BY NOT FIXING IT. HAPPENS WHEN IN MOTION AND WHEN SHIFTING THE VEHICLE INTO AND OUT OF GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354888September 14, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ALL OF A SUDDEN "SERVICE SHIFTER" COME ON SCREEN WITH THE SHIFTER LIGHTS ALL ILLUMINATED RED. I TOOK IT TO THE DEALERSHIP AND THIS MORNING THEY INFORMED ME THAT THE WIRES IN THE GEARSHIFT AND A PLASTIC PIECE HAVE TO BE REPLACED. BECAUSE THIS HAPPENED AT 38,103 MILES IT IS NOT COVERED BY WARRANTY ANYMORE, HAD IT HAPPENED UNDER 36,000 MILES IT WOULD HAVE BEEN COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355044September 14, 2020
ELECTRICAL SYSTEM
THE GEAR SHIFT INDICATOR LIGHTS ALL CAME ON, A SERVICE SHIFTER ERROR CODE. I HAD TO PULL OVER PUT IT IN PARK AND TURN THE ENGINE OFF AND THEN TURN IT BACK ON AND IT RESET ITSELF. IN FEBRUARY 2019, THE SAME THING HAPPENED AND THEY FIXED THE ISSUE . THE PARTS WERE WARRANTIED FOR 2 YEARS OR 24,000 MILES ACCORDING TO WESTGATE JEEP IN RALEIGH NORTH CAROLINA. A WEEK OR LATER THE GEAR SHIFT ALL THE LIGHTS CAME ON AGAIN AND THEN I TOOK IT TO THE SHOP AT WESTGATE IN RALEIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354591September 12, 2020
UNKNOWN OR OTHER
ON SEVERAL OCCASIONS AS I'M DRIVING MY 2017 JEEP CHEROKEE THE SERVICE SHIFTER WARNING CAME UP ON THE DISPLAY SCREEN THE FRONT TIRES LOCK UP AND WON'T MOVE I'VE HAD IT TO THE DEALERSHIP TWO DIFFERENT TIMES AND THEY TELL ME NOTHINGS WRONG WITH IT AND TOLD ME I WOULD HAVE TO KEEP DRIVING IT UNTIL THEY COULD RE-CREATE THE INCIDENT THAT HAPPENED SEVERAL TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354337September 11, 2020
ELECTRICAL SYSTEM
I'VE HAD THE SERVICE SHIFTER COME UP ON MY DASHBOARD, 2 TIMES THIS YEAR. 1ST HAPPENED IN JANUARY 2020, AND ON SEPTEMBER 9,2020. AND THEN THE SHIFTER LIGHTS UP RED ON EVERY GEAR. THE 1ST TIME THIS WENT OFF, I WAS LEAVING WORK AND JUST STARTED MY VEHICLE. THE 2ND TIME ON SEPTEMBER 9, 2020 IT CAME ON WHILE DRIVING. I HAVE SEEN PICTURES OF PEOPLE VEHICLES IN ACCIDENTS, AFTER THIS HAPPENED. THEY STATE THAT THE VEHICLE GOES INTO PARK ALL BY ITSELF. THOSE SCARES ME TO DEATH, THIS VEHICLE NEEDS RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354361September 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE TRANSMISSION SERVICE SHIFTER LIGHTS WERE ALL ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354434September 11, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT AFTER THE DRIVER MADE A RIGHT TURN INTO A SHOPPING CENTER, THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL AND THE VEHICLE ABRUPTLY STALLED. THE DRIVER WAS ASSISTED TO MOVE THE VEHICLE OUT OF THE ROADWAY. THE DRIVER DROVE THE VEHICLE TO HOME HOWEVER, THE VEHICLE STALLED FOR THE SECOND TIME. THE VEHICLE WAS TOWED TO BERGERON AUTOMOTIVE DEALER (3525 VETERANS MEMORIAL BOULEVARD, METAIRIE, LA 70002, (504-888-2132). THE DEALER PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE AT THE ENGINE. THE DEALER ADDED ENGINE OIL TO THE ENGINE, AND ADVISED THE CONTACT TO BRING THE VEHICLE BACK FOR INSPECTION EVERY THOUSAND MILES TO HAVE THE ENGINE OIL CHECKED AND A NEW OIL FILTER INSTALLED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 34,612.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354515September 11, 2020
POWER TRAIN
SHIFTER SERVICE WARNING LIGHTS, JEEP DOESN'T KNOW WHAT THIS MEANS. MESSAGES ALL OVER INTERNET WITH SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354184September 10, 2020
AIR BAGS
STARTED JEEP AND SERVICE AIR BAG WARNING CAME ON. THE IDIOT STAYS ON. THERE IS ALSO A WARNING IN DRIVER INFORMATION DASHBOARD THAT AIR BAG NEEDS SERVICED. EVERYTHING APPEARS TO BE NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354179September 10, 2020
ENGINE
THE CHECK ENGINE LIGHT CAME ON. FOUND OUT COULD BE GAS CAP OR BAD FUEL. FILLED UP WHEN CLOSE TO EMPTY. ENGINE LIGHT DISAPPEARED. WAS FINE FOR MONTH OR SO. NOW CHECK ENGINE LIGHT ON CONSTANTLY. CHECKED W AUTO PARTS STORE. COMPUTER READER SAID COULD BE THERMOSTAT. ONLY THREE YEARS OLD. NOW HAS 40K MILES. START W ENGINE PROBLEMS ALREADY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354253September 10, 2020
ENGINE
THE CAR POWERS OFF WHILE DRIVING. HAS HAPPENED SEVERAL TIMES WITH NO WARNING WHILE I WAS ON THE ROAD IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354322September 10, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING DOWN D RTHE HIGHWAY MY JEEP SHUT OFF MID MOTION, MY DAUGHTER AND I WERE IN THE MIDDLE OF A 4 WAY. WE COSTED TO SIDE OF ROAD I CRANKED IT 5-6 TIMES THEN IT STARTED . WHEN MY CHEROKEE STOPED THE DASH READ SHIFT TO PARK THEN SELECT A GEAR. THE NEXT TIME IT DIED AGAIN IN THE MIDDLE OF THE ROAD I WAS RUNNING 55 MPH, THE OIL LIGHT FLICKERED FOR A SPLIT SECOND AND THE CAR DIED. THE CAR LOT I BOUGHT FROM SAID THEY FOUND NO ISSUE THIS IS AN ISSUE IT IS GOING TO GET ME OR MY KIDS HURT. I HAVE NO WARNING WHEN IT WILL SHUT DOWN. THE ONLY LIGHTS THAT COME ON IS THE SHIFT INTO PARK PRESS BRAKE SELECT GEAR. IT IS TERRIFYING I USE THIS JEEP CHEROKEE TO TRANSPORT MY KIDS. IT IS HAPPENING MORE FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353906September 9, 2020
POWER TRAIN
I WAS SIMPLY DRIVING DOWN THE ROAD AT APROX 30 MPH. I HEARD A DING LOOKED AT MY DASH AND SERVICE SHIFTER SOON NOTICE WAS ON MY DASH. LOOKED DOWN AT GEAR SHIFT ALL LIGHTS WHERE RED P R N D +.. I PULLED OVER LEFT THE VEHICLE RUNNING AND SHIFTED IT TO PARK. ALL LIGHTS AND THE SERVICE SHIFTER SOON NOTICE REMAINED. I TURNED OFF VEHICLE FOR 5-10 MINUTES. STARTED AGAIN AND WARNING MESSAGE WAS GONE. LIGHTS ON GEAR SHIFT RETURNED TO NORMAL ONLY LIGHTING UP THE GEAR THE VEHCLE WAS ACTUALLY IN. THERE WAS NO WARNING PRIOR TO THIS OCCURRENCE. VEHICLE MADE NO UNUSUAL SOUNDS, NO SHIFTING FUNNY, NO ISSUES GOING INTO GEAR. NOTHING COMPLETELY OUT OF THE BLUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353949September 9, 2020
UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE TWO WEEKS AGO FROM A CERTIFIED USED CAR DEALERSHIP. THE VEHICLE HAS 54000 MILES ON IT. FROM DAY ONE, IT HAS HAD AN INTERMEDIATE LONG START. TOOK IT BACK TO THE DEALERSHIP WHO STATED IT NEEDED A NEW BATTERY. REPLACED THE BATTERY, DID NOT FIX THE LONG START. NEW PROBLEM OCCURRED YESTERDAY (2 DAYS AFTER REPLACING THE BATTERY), THE CAR STALLED IN THE MIDDLE OF THE INTERSTATE WHILE DRIVING!!!! LUCKILY THE CAR BEHIND ME WAS PAYING ATTENTION AND DID NOT REAR-END ME. NO WARNING, JUST STOPPED. THE DASH FLASHED "SHIFT TO DRIVE". I WAS ALREADY IN GEAR. AFTER ABOUT 30 SECONDS OF TRYING TO START THE CAR, THE CAR STARTED BACK. IT TOOK AN ADDITIONAL 10-15 SECONDS FOR THE CAR TO ACTUALLY MOVE EVEN THOUGH I WAS PUSHING THE GAS PEDAL. I WAS FINALLY ABLE TO DRIVE IT HOME. THE OIL WAS CHANGED 1000 MILES AGO. NO STORED CODES, NO CHECK ENGINE LIGHT, NO WARNING BEFORE THE INCIDENT HAPPENED....NOTHING!!! I HAVE CALLED SEVERAL DEALERSHIPS AND READ MULTIPLE FORUMS WITH NO RESULT BEING FOUND. THE CAR GOES TO THE DEALERSHIP TODAY BUT I WAS TOLD IF THE CAR IS NOT THROWING ANY FAULTS, IT IS GOING TO BE HARD TO DIAGNOSE. THIS IS A HUGE SAFETY CONCERN AND I DO NOT FEEL SAFE DRIVING THIS VEHICLE AS IT IS GOING TO CAUSE A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353946September 9, 2020
ENGINE, POWER TRAIN, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED. THE BRAKE PEDAL WAS DEPRESSED AND SEIZED. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO MCKINNEY DODGE CHRYSLER JEEP RAM & USED CARS LOCATED AT 4574 CALHOUN MEMORIAL HWY, EASLEY, SC 29640, (864) 859-1981, WHERE THE CONTACT WAS INFORMED THAT AN OIL CHANGE WAS NECESSARY. THE VEHICLE RECEIVED AN OIL CHANGE BUT, CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN TO PIEDMONT CHRYSLER DODGE JEEP RAM LOCATED AT 4015 CLEMSON BLVD, ANDERSON, SC 29621, (864) 305-4234, AND WAS INFORMED THAT AN OIL CONSUMPTION TEST WAS NECESSARY. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VALVE COVER. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THE VALVE COVER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED SHORTLY AFTERWARDS THE NUMBER 3 CYLINDER NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE REPAIRED HOWEVER, THE VALVE COVER STARTED LEAKING AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353960September 9, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT ON THE INSTRUMENT PANEL REMAINED ILLUMINATED. ADDITIONALLY, SEVERAL OTHER WARNING LIGHTS ON THE GEAR SHIFTER WERE CONSTANTLY ILLUMINATED IN RED. WHILE SHIFTING GEARS, THE WARNING LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353994September 9, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER WARNING LIGHT AND SEVERAL OTHER UNKNOWN LIGHTS ON THE GEAR SHIFTER WERE ILLUMINATED WHILE DRIVING. THE FAILURE RECURRED SPORADICALLY. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354018September 9, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON. NEED TO TURN OFF VEHICLE AND RESTART. IF LIGHT IS ON AND VEHICLE RUNNING THE SHIFTING IS HARD AND STEERING IS LOOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353737September 8, 2020
SERVICE BRAKES
I GOT INTO MY CAR, BUCKLED UP, TURNED THE CAR ON, PUT THE CAR INTO REVERSE PRESSED THE GAS, STARTED MOVING & ALL OF A SUDDEN IT WAS LIKE I HIT A BRICK WALL, THE CAR STOPPED RIGHT IN ITS TRACKS. MY DASH LITE UP WITH THE WORDS SERVICE SHIFTER. ***THIS HAS HAPPENED MORE THAN ONCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353739September 8, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED ON NUMEROUS OCCASIONS WHILE DRIVING AT SPEEDS BETWEEN 55-70 MPH. THE CONTACT STATED THAT VEHICLE JERKED AND LOSS MOTIVE POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO KEEP THE VEHICLE UNDER CONTROL WHILE RESTARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO REYNOLDS FORD (1900 AVENUE OF THE CITIES, EAST MOLINE, IL 61244, (309) 792-9530) WHERE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS ALSO TAKEN TO KEY CHRYSLER DODGE JEEP RAM (3700 16TH STREET DIRECTION, MOLINE, IL 61265 (309) 524-52747). BOTH DEALERS PERFORMED DIAGNOSTIC TESTS BUT, WERE UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 68,000. INVALID VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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