Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11641752February 10, 2025
ELECTRICAL SYSTEM, POWER TRAIN
While Driving the vehicle shut off all lights went off on dashboard . Vehicle also jerks forward at stop lights transmission issues. There was no warning light or codes when checked with OBD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641400February 7, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 76 MPH and attempting to depress the accelerator pedal, the vehicle failed to respond as needed. The contact merged into the slow lane, pulled over to the right side of the road, shifted the vehicle to park, and heard an abnormal grinding noise coming from the transmission. No warning lights were illuminated. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and the dealer refused to diagnose the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was notified of the failure and referred the contact to Mopar to obtain a rental vehicle. The failure mileage was 102,555.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641094February 6, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was flashing and had become constant. The contact stated that while accelerating to make a right turn from a stop light at approximately 25 MPH, the vehicle stalled. There were clicking and popping sounds coming from the transmission. The failure was brief before the vehicle self-corrected, and the contact was able to continue driving. The contact stated that while in a School's pick-up line with stop-and-go traffic, the brake pedal was depressed, and the vehicle lost power. The contact shifted to park, restarted the vehicle, and continued driving. The vehicle was taken to a certified mechanic, who diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The vehicle had not been repaired due to the replacement part being on backorder. The vehicle was towed to the residence. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641162February 6, 2025
POWER TRAIN, STEERING
My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part of the recent recall lose of power to the power transfer unit b could become damage band stall . My jeep has exactly same issues as that recall and I was out in a ditch due to lack of power to put it in 4 wheel drive.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11640697February 4, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The Instrument Screen on our Trialhawk went dark. We cannot see anything in terms of what is going on with the vehicle. This is for other Jeeps that a recall has been called, but it's not showing up for ours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640290February 3, 2025
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
4×4 temporary unavailable service required. Light has been on since I bought it on November told dealer , and this is connected to my stability control andy rear all over road it acts like it wants to stall and I already went on to ditch 4 days ago due to ice and snow and not being Able control car fully
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640163February 2, 2025
POWER TRAIN, STEERING, SERVICE BRAKES
ChatGPT You said: My jeep 2019 is losing power and steering which lead em.to.collide with a pole to stop the vehicle in was going around 30 mph and the brakes also stopped working write me a complaint answering these questions with my story What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk? Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear ChatGPT said: ChatGPT Complaint Regarding Vehicle Malfunction – 2019 Jeep To Whom It May Concern, I am writing to formally report a serious safety issue with my 2019 Jeep, which resulted in a dangerous loss of control while driving. Component/System Failure: While driving at approximately 30 mph, my vehicle suddenly lost power, causing both the steering and braking systems to fail simultaneously. This forced me to collide with a pole in order to stop the vehicle. I believe this may be related to the electrical system, power steering, or braking system. The vehicle is available for inspection upon request. Safety Risk: This malfunction put both my safety and the safety of others at significant risk. Losing power, steering, and braking capabilities made it impossible to control the vehicle, which could have led to a severe accident involving other vehicles, pedestrians, or property. Reproduction/Confirmation: At this time, I have not had the issue formally reproduced or confirmed by a dealer or independent service center, but I am seeking an inspection to determine the cause. Inspections: The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am in the process of reporting this incident to all relevant s
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11640203February 2, 2025
ENGINE
Manufacturers spark plug broke off into engine and destroyed my engine. Vehicle only had 76,000 miles on it. When I ordered a new engine from Jeep there was a wait of 10 weeks with about 20+ people in front of me. I sent the spark plug to Jeep and they will not return it. I do have pictures on my phone. There’s still 20+ people waiting on an engine. This seems to be a massive problem with the vehicle costing people thousands. It should be investigated at the very least.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640034February 1, 2025
SEAT BELTS
Passenger seat belts closest two both driver side and passenger side in the back seat do not lock properly. We tried to vacuum it clean and blow compressed air in it to clean it out but still not working. We took it to a local jeep dealer and they confirmed they would need to be replaced but only the extended warranty covers $599 (we owe $386). This should be an automatic safety hazard because I have a child who sits there and a pet who gets tethered there. If an accident was to occur and injured either of them, that would be grounds for a lawsuit. The car is treated the same as my sedan and it has no seatbelt issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639794January 31, 2025
POWER TRAIN
The 4WD service light came on but the transmission has been having problems while shifting. It seems like it really struggles to change gears. This could be a huge problem if it doesn’t shift. When I went to the mechanic they said it was a PTU issue and they have been seeing a bunch of Jeep Cherokees with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639838January 31, 2025
POWER TRAIN
Power transfer failed while going through and intersection resulted in the vehicle being stranded in the travel lane of the highway I was crossing. Vehicle was towed to the closest transmission shop after jeep informed me there is currently no fix for the situation and they could not help with warranty service due to no repair has been found
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639865January 31, 2025
ENGINE
In December I started noticing that I would have to pump the accelerator to get the vehicle to go but was fine once it was going. On December 10th while driving and stopped at a red light the truck cut off, I quickly turned on the flasher and tried to restart the truck. This happened every time I stopped. At that time the check engine light came on. After pumping the gas again I got it started. This happened 5 times by time I got home. I contacted a friend who is a mechanic and he informed me that I needed to get it to a shop. I did not drive it for 3 days, but upon driving it to put gas in it, I noticed that again I had to pump the gas pedal to get it going. When I reached a stop sign it cut off again. I called road side assistance through my insurance company and they were able to get it started. After pumping the gas again I was able to drive it to the gas station, where it would not start after that. Because of the time of night I had the truck towed to my house. Afterwards I it towed to a repair shop where I have been informed that a new engine is required . The truck only has 110,000 miles on it. I have had to replace the battery twice already. I feel it should be included in the recall as the issue stated for the recall is the problem and could have caused an accident when it shut off in the middle of the road during rush hour traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639902January 31, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated there was a grinding sound coming from the vehicle and the 4-WD warning light was illuminated. In addition, the contact stated that the failure was persistent. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639912January 31, 2025
POWER TRAIN, WHEELS
Had to have the PTU replaced in May of 2023 due to the sv 4wd light that came on. Now fast forward to January of 2025 I needed to replace the rear differential. Also new tires once again! Correlation? Who knows. I keep hearing from dealerships I’ve dealt with this is a common issue for the 2019 Jeep Cherokees. I’m hoping enough customers put in complaints so we can get compensated. It makes me want to tell everyone to avoid purchasing Jeeps. ( At least 2019) This has been expensive and frustrating and worrisome about my family and I safety. I do have pictures upon request from the dealership(s) that have worked on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639634January 30, 2025
POWER TRAIN, ENGINE
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the failure persisted, and the vehicle was unable to accelerate above 15 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639636January 30, 2025
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was parked, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated, and unknown messages were displayed. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639651January 30, 2025
SUSPENSION
The vehicle abruptly stopped driving going 40 mph, this could have caused an accident or rollover had It been on the highway. The check engine light came on after the incident. This was towed by flatbed to the dealership where it was diagnosed as the ptu.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639757January 30, 2025
POWER TRAIN
PTU/rear differential failure The car began to act weird making some popping and banging noises on a two separate occasions, after that there began to be a rattling noise the car then during acceleration just lurched and almost locked up to a complete stop. Luckily this happened on a city street and a non busy hour of traffic with no one following. Other than the two sounds that were sporadic and far in-between not pinpointing anything seriously wrong initially there was no indication of serious issues, no warning lights or dash lights indicated an issue eventually there was a slight rattling then the lock up, even after the lurching incident there was no warning or dash lights that signified and issue. Dealership confirmed it's the rear differential/PTU wants $6,000 to repair the damage seems to indicate it's an occurrence due to pothole damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639299January 29, 2025
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On a regular basis (AT LEAST 1 x daily) I will be driving my 2019 Jeep Cherokee, and when I stop at a light, stop sign, parking spot, or the start/stop component turns off the engine, the power to my vehicle completely fails. The vehicle will turn off completely. The dash panel, radio, everything will completely turn off. This has caused me to be stuck in the middle of the street, and it also has happened in the parking garage of my job, causing me to hit the wall next to a parking spot. There are no warning lights when this happens, there is no check engine light that come on after. I have taken it to a mechanic and since there is no check engine light on the dash panel, the OBD is not able to pull up any codes. Due to this issue, I have disabled the start/stop component on my Jeep to see if it helps the issue, but it does not seem to help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639320January 29, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, there was an abnormal popping sound coming from the vehicle. The contact pulled over to the side of the road to inspect the vehicle and discovered that the sunroof had shattered without impact. The contact stated that a dealer was contacted. The vehicle was not taken to the dealer to be inspected or repaired. The contact was informed by the dealer to seek assistance from the insurance company to cover the cost of the repair. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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