Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11230044July 8, 2019
SERVICE BRAKES, ENGINE, STEERING
MY VEHICLE WS IN MOTION WHEN THE BATTERY LIGHT FLASHED ON BRIEFLY. IMMEDIATELY AFTER THIS MY VEHICLE LOST POWER COMPLETELY. I WAS UNABLE TO STEER, BRAKE OR ACCELERATE. THE VEHICLE COMPLETELY SHUT OFF. I USED MY EMERGENCY BRAKE TO STOP THE VEHICLE.*BF CONSUMER STATED THE VEHICLE IS CURRENTLY HAVING THE ENGINE REPLACED BUT IT HAD AROUND 28,000 MILES ON IT. THE BATTERY LIGHT BRIEFLY BLINKED ON BEFORE THE VEHICLE STOPPED FUNCTIONING. THE LAST OIL CHANGE WAS ON MAY 26,2019. VIN IS INVALID.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223124June 28, 2019
UNKNOWN OR OTHER
I WAS DRIVING AROUND 35 MPH WHEN GOT WAS SLOWING DOWN FOR STOP LIGHT AND IT JUST SHUT COMPLETELY OFF AND WOULD NOT RESTART. I SAT FOR A MINUTE WITH HAZARDS ON AND THEN TRIED TO START IT, IT WAS TURNING OVER BUT NOT STARTING SO I HAD TO GIVE IT GAS WHILE TRYING TO START IT. GOT HOME AND WENT BACK OUT LATER TO TEST IT AND STARTED UP. IT SHUTS TOTALLY DOWN WITH NO WARNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223136June 28, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON. WHICH IS VERY UNSAFE BECAUSE THE CAR CAN GO INTO GEAR NOW WITHOUT HAVING TO HIT THE BREAKS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222917June 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I HAVE A 2018 JEEP CHEROKEE LATITUDE. PURCHASED APRIL 2018 WITH 17 MILES ON IT. IN NOVEMBER 2018 THE SERVICE SHIFTER LIGHT CAME ON. TOOK IT TO THE DEALERSHIP WHERE IT WAS "FIXED." JUNE 26, 2019 (28,670 MILES ON MY CAR) I WAS DRIVING TO WORK GOING 35 MPH WHEN MY ENGINE SHUT OFF AND I HAD NO CONTROL OVER THE VEHICLE. ABOUT A WEEK BEFORE THIS HAPPENED I HAD BEEN HEARING A DINGING NOISE, LIKE WHEN YOUR SEATBELT IS OFF (JUST ONE DING THOUGH) AND SOMETHING WOULD FLASH ON MY DASH. IT WAS SO QUICK I WAS UNABLE TO SEE WHAT IT SAID. I STARTED VIDEOING MY DASH TO TRY TO CATCH THE ALERT. I HAVE VIDEO OF MY DASH AS THE ENGINE STOPPED AND ME TRYING TO RESTART MY CAR. (UPLOADED PICTURES OF THE SERVICE SHIFTER BUT IT WILL NOT ALLOW ME TO UPLOAD THE VIDEO) IT TOOK ME 10-15 MINUTES TO GET IT STARTED BACK UP. DROVE IT STRAIGHT TO THE DEALERSHIP. THEY SAID THAT MY JEEP WAS A QUART LOW ON OIL AND THAT IT WAS A "SAFETY FEATURE" THAT IF YOU'RE LOW ON OIL YOUR ENGINE WILL JUST SHUT OFF....NO MATTER IF YOU'RE PARKED OR DRIVING 70 MPH! THAT IS INSANE!! HOW ABOUT AN "OIL LOW LIGHT" MY OIL LIFE PERCENTAGE STILL SHOWED 20% REMAINING AND I WAS SCHEDULING AN OIL CHANGE THE NEXT WEEK. AFTER READING MULTIPLE COMPLAINTS, JUST LIKE MINE, I REQUESTED THAT THEY CHECK THE SHIFTER AGAIN. THEY SAID THAT THE SHIFTER WAS FINE. I PICKED UP MY JEEP FROM THE DEALERSHIP AND DROVE 30 MILES HOME. I PULLED IN MY DRIVEWAY AND THE SERVICE SHIFTER LIGHT CAME ON AGAIN WITH THE PRND LIGHTS ALL LIT UP. TOOK IT TO THE DEALERSHIP AGAIN THIS MORNING, 06/27/2019 AND JUST GOT A CALL THAT THEY REPLACED THE SHIFTER BEZEL AND WIRING AND DID AN UPDATE. THERE ARE HUNDREDS AND HUNDREDS OF COMPLAINTS EXACTLY LIKE MINE. THIS NEEDS TO BE CORRECTED NOW BEFORE SOMEONE GETS IN A HORRIBLE ACCIDENT. I DRIVE THE INTERSTATE EVERY SINGLE DAY. IF MY ENGINE SHUTS OFF GOING 70 MPH, IT WILL NOT BE A GOOD SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221823June 21, 2019
ENGINE
WHILE IN MOTION, MY CAR CONTINUED TO STALL, 3 TIMES. ONCE ALSO THE WEEK BEFORE. THE CAR INDICATED THAT MY VEHICLE NEEDED AN OIL CHANGE. AFTER A VERY SCARY RIDE TO THE DEALERSHIP ON A MAJOR HIGHWAY, IT WAS CONFIRMED THAT THE CAR NEEDED AN OIL CHANGE. THERE WAS BARELY NO OIL .. ACCORDING TO OIL DIPSTICK. THE MESSAGE DID NOT INDICATE OIL WAS LOW. WRONG MESSAGE TO THE OWNER. I COULD HAVE SEIZED MY ENGINE. NEEDING AN OIL CHANGE IS NOT THE SAME ALERTING THE DRIVER THERE IS NO OIL LEFT. THIS SHOULD BE CORRECTED TO INDICATE LOW OIL LEVEL !!! THIS IS DANGEROUS WHEN CAR IN MOTION AND IT STALLS OUT. DEALERSHIP TAKING NO RESPONSIBILITY. SHOULD THIS BE A RECALL ISSUE. DANGEROUS SITUATION!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221156June 19, 2019
ENGINE, VEHICLE SPEED CONTROL
THE LIGHT TURNED GREEN AT AN INTERSECTION. THE VEHICLE WAS IN DRIVE, I PRESSED THE GAS AND THE VEHICLE WOULD NOT RESPOND. WHEN IT DID RESPOND THE VEHICLE JERKED INTO GEAR AND RPM'S ROSE QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220853June 18, 2019
POWER TRAIN, UNKNOWN OR OTHER
DURING THE COURSE OF TRAVELING ON JUNE 18TH 2019 I RECEIVED A MESSAGE VIA THE DISPLAY THAT SAID "SERVICE SHIFTER". IN ADDITION THE GEAR SHIFT PANEL (PARK, REVERSE, DRIVE) COLLECTIVELY ILLUMINATED IN RED. THE ISSUE GAVE THE IMPRESSION THAT THE TRANSMISSION OR GEARS COULD CEASE FROM WORKING WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218928June 10, 2019
POWER TRAIN
VEHICLE WAS IN MOTION. SCREEN DISPLAYS SERVICE SHIFTER. ALL LIGHTS ON THE PRNDL NEXT TO THE SHIFRER ARE LIT SIMULTANEOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218469June 7, 2019
ELECTRICAL SYSTEM
MY SHIFTER CAME ON WHILE IN PARK WITH THE PARK, REVERSE, NUETRAL, AND DRIVE ALL LIGHTING UP. HAVE SEEN THIS AS AN ISSUE IN OTHER LATER YEARS BUT, I BELIEVE THERE IS A MALFUNCTION SOMEWHERE WITHIN THE ELECTRICAL OR SOMETHING. MY CAR IS NEW WITH LOW MILES THIS SHOULDN'T BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218194June 5, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RECIEVED A "SERVICE SHIFTER" MESSAGE AND ALL THE LIGHTS NEAR THE SHIFTER WERE LUMINATED RED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217470June 3, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
- 2.4L EXCESSIVE OIL CONSUMPTION - NEW ENGINE AT 8K MILES - EMISSIONS ISSUES TRIPPING THE CHECK ENGINE LIGHT - AIR CONDITIONER WENT OUT - COMPUTER/ELECTRICAL ISSUES WITH DASH AND INTERIOR - TRANSMISSION STALLING IN TRAFFIC. - CANNOT MAINTAIN SPEED WITH CRUISE CONTROL - ONCE PARTS ARE REMOVED FOR REPAIR THEY CANNOT BE REPLACED PROPERLY AND END UP FALLING OFF. FCA AMERICA KNOW ABOUT ALL THESE ISSUES AND CONTINUES TO PRODUCE THESE CARS AT A PRICE WAY ABOVE THEIR VALUE. BOTTOM LINE THEY ARE A FRAUDULENT BUSINESS THAT IS PRODUCING CRAPPY VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217539June 3, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS ARE SHOWING UP IN RED WHILE DRIVING. TURNING THE VEHICLE OFF THEN BACK ON SETS THE GEAR BACK TO NORMAL FOR ONLY A FEW MINUETS, THEN SERVICE INDICATOR LIGHT COMES BACK ON WITH ALL GEARS ILLUMINATED IN RED. THE JEEP HAS THE TENDENCY TO JERK FORWARD WHEN PLACED INTO PARK AND ALSO DURING ACCELARATION THE TRANSMISSION SEEMS TO LAG CAUSING A JERKING MOTION IN MY JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217158May 31, 2019
UNKNOWN OR OTHER
MULTIPLE TIMES WHILE DRIVING 'SERVICE SHIFTER' DISPLAYS ON DASH. ALL LIGHT OF THE SHIFTER ARE LIT RED. THIS HAS HAPPENED AT LOW SPEEDS, HIGH SPEEDS AND WHOLE IDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210545May 29, 2019
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS STALLED OUT THREE TIMES WHILE PULLING OUT INTO TRAFFIC, THE DEALER SAID WHEN THE OIL GETS LOW IT SHUTS OFF. THERE WAS NO OIL SHOWING THE OIL STICK AT ALL AND I HAVE ONLY 2,008 MILES ON IT. IT SHOULD NOT COMPLETELY USE ALL THE OIL IN 2,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209115May 21, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON WHILE I WAS DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208383May 18, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT CAME ON AT 11,450 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207950May 16, 2019
ENGINE
VEHICLE STARTED STALLING RANDOMLY. IT START WITH A CHIME ON TURNS AND PROGRESSED TO THIS. TOOK IT TO DEALER AND THEY SAID IT WAS LOW IN OIL JUST HAD OIL CHANGED 3 MONTHS PRIOR. THEY FOUND OFF VALVE WAS BAD REPLACED. VEHICLE THEN STARTED BURNING GAS 20 MILES AND HALF TANK. TOOK BACK TO SEWER FOR OIL CONSUMPTION TEST. PROBLEM WITH STALLING STARTED AGAIN. DEALER COULDN'T REPLICATE ISSUE. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206979May 11, 2019
POWER TRAIN
SERVICE SHIFTER WARNING APPEARS IN INSTRUMENT CLUSTER AREA AND ALL THE LIGHTS ON SHIFTER LIGHT UP SOLID RED AND STAY ILLUMANATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206490May 9, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT THE COSMETIC PANEL ON THE FRONT DRIVER'S SIDE DOOR THAT WENT FROM THE BOTTOM TO THE TOP OF THE WINDOW, FLEW OFF WHILE DRIVING ABOUT 65 MPH. THE CONTACT CALLED THE LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN DEALER (405-321-8228, 481 N INTERSTATE DR, NORMAN, OK 73069) WHERE IT WAS STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206187May 8, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER WARNING COMES ON BUT CAN'T BE FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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