Jeep Cherokee Complaints (2019)

1,674 consumer complaints on file.

#11657545April 29, 2025
ENGINE, POWER TRAIN
During regular driving, the "4WD System Unavailable/Service Required" alert came on the driver screen and a "SVC 4WD" alert appeared on the bottom, right of the screen. It would appear intermittently at first but now it is there constantly when I start the car. It will also flash again every time I switch driving modes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657554April 29, 2025
POWER TRAIN
About 2 weeks after the extended warranty expired on my 2019 Cherokee I began to notice the Service 4 wheel drive message pop up on my dash. I took the vehicle to the dealership and was told that the PTU was faulty and that it would be $2200 to repair. As I could not afford it at that time I was advised that I could continue to drive without repair although I should not try to change traction modes on my vehicle. I have now gone nearly 3 years without repair and still very much feed that this is a defect that should be repaired by Jeep on all Cherokees that were manufactured around the same time as mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657213April 28, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On multiple occasions the check engine/service fwd drive light would come on, my car would shake as I accelerated. Also when I would come to stop it would shake as well. I took my vehicle to NTB and Pep Boys multiple times over the years and recently took it to Dodge/Jeep dealership where they replaced PTU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657248April 28, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was related to the power transfer unit. The contact called the local dealer and was informed that a diagnostic test was needed. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657265April 28, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle began shaking, and she heard an abnormal thumping sound emanating from the engine compartment. After which, was warning message was displayed reading "4 wheel drive fault detected", the vehicle began to overheat, and she smelled a burning odor in the interior of the vehicle. The driver was able to pull to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train) and NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657288April 28, 2025
POWER TRAIN
While driving the svc 4wd light came on and a clicking noise was heard. Took to mechanic. They stated the ptu needed to be changed and is common in jeeps
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656106April 22, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655874April 21, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Vehicle lost power on the highway and rapidly decelerated. SVC 4wheel drive message light on. Not inspected yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655773April 21, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated that while his son was driving 50 MPH, the message "4WD Unavailable" was displayed and remained displayed for the entire day. The vehicle was taken to the dealer where it was diagnosed, and it was determined that an undisclosed part in the transmission needed to be replaced. The vehicle was not repaired; however, the dealer informed the contact that the dealer was waiting for the part to repair the vehicle. The contact related the failure to the NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file report the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655576April 19, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Transmission failure due to faulty PTU while vehicle was moving at approximately 70 mph. My car rapidly decreased speed and drive power while in middle lanes of highway. The car is at a service center and available for inspection. The problem was diagnosed by an authorized service center. The vehicle has not been inspected by other parties. There were no warnings, indicators, or symptoms prior to the failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655630April 19, 2025
POWER TRAIN, SERVICE BRAKES
Unknown. Discovered with maintenance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655310April 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Stalls and loss of control of vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655320April 17, 2025
POWER TRAIN, UNKNOWN OR OTHER
PTU is malfunctioning and cause my 4 wheel drive to no longer operate and it’s an all wheel drive vehicle. Dash light has “service 4 wheel drive” and error message states not available. There is a safety recall for a pin that could cause damage to the PTU and there is no solution from the manufacturer on this 6 yr old vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654900April 16, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 MPH, the “Service 4WD” warning light illuminated. While accelerating, the transmission was slow to engage before shifting into the next gear. The contact linked the failure to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654648April 15, 2025
POWER TRAIN
Was driving on the highway when the parking break randomly engaged. This happened twice in 1 day and was followed by the alert "4WD System Unavailable Service Required" on dash. Took to dealership and was told its the "PTU" and the part is on a 6month backorder. My vin is not part of the recall and was told this is a very common problem with Jeep and just to keep driving it considering they cannot get the part anyways. The cost to fix it will be around $4,000 when the part does come in
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654407April 14, 2025
ELECTRICAL SYSTEM
The contact owned a 2019 Jeep Cherokee. The contact parked the vehicle and went inside a restaurant for approximately 30 minutes. Upon returning to the vehicle, the contact opened the front driver’s side door as black smoke poured out of the vehicle. The contact stated that all four windows were covered with black soot. The windshield was cracked. The heater vents and ignition had melted and had fallen to the floor. The dashboard and instrument panel were severely burned with several wires exposed because the contact was able to see inside the dashboard. The authorities were called, but no assistance was provided because there was no active fire. A Police report was filed over the phone. No injuries or property damage were reported. Due to the failure, the vehicle was towed by the Insurance provider to an independent mechanic, where the vehicle was later deemed a total loss. The manufacturer was not notified of the failure. The vehicle remained with the Insurance provider. The failure mileage was approximately 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654503April 14, 2025
UNKNOWN OR OTHER
The service 4wd light went on. It was diagnosed as a faulty power transfer unit. There is a recall for my make , model and year but not my vin#.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654197April 11, 2025
UNKNOWN OR OTHER
We were notified earlier this year regarding recall number 25V-011. When we checked then, a repair was being investigated. It has been several months and the recall is still categorized as "Recall incomplete, remedy not yet available." We also tried to identify with the local dealer the possible severity of the failure but could not get a definite answer. According to the recall, the fault could cause " an unexpected loss of motive power or loss of PARK function while stationary" with no further explanation. The risk is listed as "a vehicle crash without prior warning". Would the loss of motive power be the simple failure to transfer the engine power to the wheels? Or more severe option of one or more drive shafts becoming disconnected and causing the vehicle to roll when it contacts the road? If so, the vehicle is not safe to be driven at highway speeds. The local dealer was unwilling to escalate our concerns or provide any assurance of safe operation on the highway. So far, we have not noticed any issues related to the recall but have not driven significantly outside the local community.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653860April 10, 2025
POWER TRAIN
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was towed to the dealer and was diagnosed with the power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653893April 10, 2025
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a humming sound coming from the rear of the vehicle. The following morning, the contact discovered that oil had leaked from the rear of the vehicle onto the garage floor. The vehicle was driven to the local mechanic, who diagnosed the vehicle and determined that the rear differential was faulty and needed to be replaced. The vehicle was later towed to the local dealer who confirmed the diagnosis that the rear differential was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 128,553.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee