Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11402566March 12, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I JUST PURCHASED MY CAR JANUARY 4, 2021. I HAVE HAD IT CUT OFF ON ME 4 TIMES. LIKE SHUT COMPLETELY OFF AND IT TAKES LIKE 10 TO 15 MINUTES TO ACTUALLY START BACK UP. THE SHIFT GEARS MESSAGE POPS UP, IT CUT THE TRACTION CONTROL AUTOMATICALLY OFF SO THAT LIGHT POPS UP. THE CHECK ENGINE LIGHT AND BATTERY LIGHT POPS UP. I DONT KNOW WHATS HAPPENING BUT IT ALMOST CAUSED AN ACCDIDENT TWICE ON 695 HIGHWAY BECAUSE IT SHUT OFF. THANK GOD THE KIDS WERE NOT WITH ME AT THE TIME. I AM READING THAT HIS HAPPENS TO ALOT OF PEOPLE WITH JEEPS. WISH I WOULD HAVE KNOWN THAT BEFORE PURCHASING. I JUST WANT A SAFE AND RELIABLE SUV FOR ME AND MY CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400360March 11, 2021
ENGINE, POWER TRAIN, SUSPENSION
SO I GOT MY CAR IN APRIL 7, 2020. MY CAR HAS BEEN IN AND OUT OF THE SHOP FOR THE PAST COUPLE MONTHS. TO MY ENGINE STALLING OUT TO MY CAR NOT. SHIFT THAT RIGHT WAY. A NEW TRANSMISSION WAS PUT IN JANUARY 2021. MY ELECTRIC STUFF IN THE CAR GOES IN AND OUT ALL THE TIME. SO IT M MESS UP THE COMPUTERS THIS CAR HAS NOW HAD 4 NEW COMPUTERS PUT IN THE CAR AND I'M STILL HAVING PROBLEMS WITH IT. AND IT DOES THIS ANYWHERE ON HIGHWAY CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400012March 9, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHEN DRIVING AND MAKING A RIGHT OR LEFT TURN, AN ERROR MESSAGE POPS UP ON THE SCREEN STATING CAN NOT SWITCH GEARS WHILE IN DRIVE, THEN THE ENGINE SHUTS OFF, IT HAS HAPPENED TO ME 6+ TIMES IN THE LAST MONTH, IT HAS HAPPENED IN THE MIDDLE OF A LEFT TURN IN A BUSY INTERSECTION 3 TIMES AND ALMOST CAUSED AN ACCIDENT. ONCE CAR IS SHUT OFF AND YOU GIVE IT A MINUTE, WHEN YOU RESTART IT TAKES TIME TO TURN OVER. THIS IS SO UNSAFE AND I AM AFRAID EVERY TIME I DRIVE AS I DRIVE MY DAUGHTER IN THIS VEHICLE AND THINK THIS SHOULD BE A RECALL FOR SURE. I TOOK IT TO A MECHANIC THEY TEST DROVE AND HAD THE SAME ISSUE TWICE, THEY RAN DIAGNOSTICS AND NOTHING CAME UP, WHEN THEY RESEARCHED IT THEY FOUND THE COMPLAINTS ON THIS WEBSITE AND SAID I SHOULD TAKE IT TO A DEALERSHIP AND THEY READ THAT IT MAY HAVE SOMETHING TO DO WITH THE OIL BEING USED TO QUICKLY AND WHEN THE TURN OCCURS IT SUCKS IN AIR. PLEASE HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400027March 9, 2021
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT COMES ON. CAR JERKS. DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399672March 8, 2021
UNKNOWN OR OTHER
THE SERVICE SHIFTER WORDS POP UP ON MY SCREEN. THE LIGHTS ON THE GEAR SHIFT (PRND) LIGHT UP RED. THERE IS NO RHYME OR REASON WHY THEY POP ON, THEY JUST RANDOMLY POP ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399823March 8, 2021
POWER TRAIN
THE SERVICE SHIFTER LIGHT COMES ON WHENEVER I PUT THE CAR INTO DRIVE. THIS SEEMS TO BE A COMMON PROBLEM FOR JEEP CHEROKEE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399648March 7, 2021
ENGINE, POWER TRAIN
OIL FILTER HOUSING/COOLER LEAKS AND POOLS OIL ON TOP OF ENGINE. PART NUMBER 68105583AF. OIL DRAINS DOWN EITHER SIDE OF THE ENGINE. IT IS A PLASTIC PART THAT CAN EASILY FAIL DUE TO DEALER OVER LIGHTNING THE OIL FILTER WHEN PERFORMING AN OIL CHANGE. LEAK STARTS IMMEDIATELY THIS CAR HAS 22,300 MILES ON IT AND IS A 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399540March 6, 2021
UNKNOWN OR OTHER
SERVICE SHIFTER MESSAGE CONSTANTLY POPS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399348March 5, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
WATER WAS FOUND PUDDLING THE DRIVER SIDE FLOOR BOARD AND DRIVER SIDE PASSENGER FLOORBOARD. THERE WAS FOUND THAT THE FACTORY DID NOT SEAL A SEEM BETWEEN THE WHEEL WELL AND THE FIREWALL CAUSING THE LEAK. EVIDENTLY THIS WAS A COMMON PROBLRM ACCORDING TO JEEP FORUMS. THE STANDING WATER IS VERY HARD TO GET OUT AND IS CAUSING FOWL SMELL. ALL OF THIS OCCURS AFTER I HAD TAKEN MY VEHICLE THROUGH ITS FIRST AUTOMATIC CAR WASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398432March 1, 2021
UNKNOWN OR OTHER
SERVICE SHIFTER POPS UP WHEN I'M DRIVING 65MPH ON THE HIGHWAY. EXTREMELY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398446March 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PERIODICALLY WHILE DRIVING, A "SERVICE SHIFTER" NOTIFICATION WILL TURN ON AND ALL OF THE LIGHTS ON THE SHIFTER INDICATING GEARS WILL LIGHT UP. IF THE CAR IS TURNED OFF AND RESTARTED, THIS NOTIFICATION WILL DISAPPEAR. THIS HAS HAPPENED TO ME 6+ TIMES RANDOMLY OVER THE PAST YEAR THAT I HAVE OWNED THIS CAR. A QUICK GOOGLE SEARCH SHOWS THAT MANY OTHER OWNERS EXPERIENCE THE SAME FALSE NOTIFICATION. THE UNRELIABILITY OF THIS NOTIFICATION IS UNSAFE AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397885February 25, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAULTY DRIVELINE IN THE TRANSMISSION. BOB JOHNSON CHRYSLER DODGE JEEP RAM (18476 US-11, WATERTOWN, NY 13601) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED A DIAGNOSTIC FEE. THE CONTACT DECLINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397823February 24, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397043February 19, 2021
POWER TRAIN
I HAVE OWNED THIS CAR FROM NEW. WITHIN THE FIRST YEAR 'SERVICE SHIFTER' WAS DISPLAYED ON THE MAIN DRIVER DISPLAY, AND ALL LIGHTS ON THE SHIFTER BEZEL LIT UP. AFTER MONTHS WAITING FOR PARTS, THE DEALERSHIP EVENTUALLY REPLACED THE SHIFTER WHICH CURED IT. IT HAPPENED AGAIN AROUND 2 YEARS LATER, AND AGAIN THE BEZEL WAS REPLACED. IT'S NOW HAPPENED A THIRD TIME, IN SEPT OF 2020. I TOOK IT TO THE DEALERSHIP AND THEY ORDERED THE PARTS AGAIN. I AM STILL WAITING FOR THE PARTS, 5 MONTHS LATER. IT SEEMS THOUSANDS OF JEEP OWNERS HAVE BEEN AFFECTED BY THIS SAME PROBLEM, YOU CAN SEARCH ON GOOGLE FOR 'SERVICE SHIFTER' AND SEE MANY STORIES AND COMPLAINTS ABOUT THIS ISSUE, WHICH LARGELY, BUT NOT EXCLUSIVELY SEEMS TO AFFECT JEEP CHEROKEES. MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE HAPPENING AGAIN AND AGAIN. SOME PEOPLE HAVE BEEN TOLD IT'S A PROBLEM WITH FUSES BECOMING LOOSE, OTHERS HAVE BEEN TOLD IT'S A WIRING ISSUE. WHILE JEEP AND THE DEALERSHIP HAVE TOLD ME VERBALLY THE CAR IS STILL SAFE TO DRIVE, IT DOES DISABLE CERTAIN THINGS, AND I DISPUTE THE CAR IS SAFE TO DRIVE. FOR EXAMPLE, MANUAL GEAR SHIFTING IS DISABLED WHEN 'SERVICE SHIFTER' IS DISPLAYED. THAT MEANS YOU CANNOT SELECT THE GEAR YOU WANT MANUALLY, THAT IS BENEFICIAL IN SITUATIONS LIKE GOING DOWN A HILL OR WHILE OFF-ROADING. SECONDLY, 'SERVICE SHIFTER' IS DISPLAYED PERMANENTLY ON THE DRIVER'S DISPLAY. IT CANNOT BE CLEARED FROM THE DISPLAY. THAT MEANS THAT CERTAIN FEATURES CANNOT BE ACCESSED AT ALL. THIS INCLUDES: TIRE PRESSURE COOLANT TEMPERATURE TRANSMISSION TEMPERATURE OIL TEMPERATURE OIL LIFE (AND ABILITY TO RESET IT AFTER AN OIL CHANGE) BATTERY VOLTAGE FUEL ECONOMY INFO TRIP INFO SCREEN SETUP (CUSTOMIZATION OPTIONS)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396833February 18, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ELK GROVE DODGE CHRYSLER JEEP RAM (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 525-8393) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED WITH NEEDING THE SHIFTER BEZEL AND THE HARNESS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396242February 15, 2021
POWER TRAIN
I HAVE A 2017 JEEP CHEROKEE. THE SERVICE SHIFTER LIGHTS KEEPS COMING ON. WHEN IT COMES ON ALL THE LIGHTS ON THE SHIFTER GLOW RED. SOMETIMES IT COMES ON EVEN IF I'M SITTING THERE IN PARK. THE DEALERSHIP COULDN'T FIND WHAT WAS WRONG WITH IT. I LITERALLY HAD TO BRING IT IN WHILE IT WAS ON BUT THEY STILL COULDN'T FIGURE IT OUT. I HAD THE SHIFTER AND BEZEL WIRING REPLACED. HOPEFULLY THIS SOLVES THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396115February 13, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395280February 8, 2021
ENGINE
MY JEEP WILL INTERMITTENTLY COME UP WITH A 'SERVICE SHIFTER' ERROR MESSAGE. MY CAR DOES NOT ACT ABNORMAL OTHERWISE BUT WITH READING A LOT OF THE COMPLAINTS I SAW THAT MOST PEOPLE ARE FILING COMPLAINTS WITH YOU TO HAVE A RECALL ON THE ISSUE. THIS ERROR MESSAGES OCCURS WHILE I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394976February 6, 2021
STEERING, UNKNOWN OR OTHER
JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395003February 6, 2021
POWER TRAIN
THE SERVICE SHIFTER WARNING LIGHT DISPLAYS. THIS CAUSES THE USE OF THE SPORT MODE TRANSMISSION TO FAIL. IT ALSO PREVENTS THE DRIVER FROM VIEWING ALL DISPLAY FEATURES, LOW GAS, OIL/TRANSMISSION TEMPERATURE, ETC., AND PREVENTS SHIFTING THE JEEP TO SNOW MODE. WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. THIS CAN HAPPEN AT ALL SPEED, CITY, HIGHWAY, DRIVING STRAIGHT AND TURNING. PLACING THE VEHICLE IN REVERSE, IN SNOW MODE, AND USE OF THE MANUAL SPORT MODE. IT HAPPENS AT RANDOM TIMES. THERE HAVE BEEN THOUSANDS OF COMPLAINTS FROM JEEP OWNERS ON VARIOUS FORUMS AND THE AUTOMAKER REFUSES TO ISSUE A RECALL. THERE ARE OTHER MORE EXTREME AND DANGEROUS CAUSES THAT HAVE BEEN REPORTED BY OTHER JEEP OWNERS, SUCH AS THE EMERGENCY BRAKE ENABLING WHILE DRIVING AND TRANSMISSION LOCKED IN A SPECIFIC GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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