Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11420955June 15, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
For the past couple of weeks I’ve been noticing the car does not react when I press the gas… like there’s a delay In catching speed.., like stalling, last night the “service shifter” light came on and all the PRN&D lights are on and I’m scared for my kids and my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421031June 15, 2021
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving 65 mph, the message "service shifter" was displayed and the gear shifter lights were illuminated. The manufacturer was made aware of the failure and advised the contact to schedule a recall repair appointment with the dealer for manufacturer customer satisfaction W84. The dealer informed the contact that she would be responsible for the cost of repair as the manufacturer's customer satisfaction W84 repair only covered the vehicle reprogramming and would not remedy the shifter failure. The manufacturer provided no further assistance and advised the contact to file a complaint with the NHTSA. The approximate failure mileage was 115,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420698June 12, 2021
ENGINE
I was driving on the interstate, I just got past 55 miles per hour and my “service transmission soon” notification came on. I was able to get off the interstate. After that, the vehicle completely stalled out. I put it in park and then back in drive and I was able to get home. If the vehicle would have stalled on the interstate it would have been horrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420555June 11, 2021
UNKNOWN OR OTHER
The shifter lights blink and turn red while at a stop light. The car would not run. I had to turn off and on again. This happened several times. Sometimes the shifter lights blink at night and the battery gets drained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419899June 7, 2021
UNKNOWN OR OTHER
sense my Fiance bought the vehicle this vehicle has been having issues the Battery has been replace for no reason it die , than when you are driving in a parking tends to shut off or it will pull hard , the recent incident was me in the intersection and as I was turning the vehicle stop and wouldn't pick up speed and it took like 10 seconds to be able to work again and and once in a while it will pull as you are driving , the last incident was today the start /stop system give me a Orage light saying is unavailable , We bough the vehicle back in 2018 and sense than the problem has been mile , the vehicle has less than 100k miles to be working like than and sense it has been acting more and more now , I'm starting to be afraid for my safety and my kids safety . and is important to know about this issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419502June 3, 2021
AIR BAGS
Airbags failed to deploy after front end no-fault collision.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11419576June 3, 2021
AIR BAGS
My wife was involved in an accident due to the other driver making an illegal u-turn. This collision involved a front impact of her Jeep causing several thousand dollars of damage. During this accident, the airbags did not deploy as would have been expected in an accident of this nature.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11418944May 29, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The "service shifter" warning come on. And all of the lights go on on the shifter for example Park Neutral, Drive. I had this problem a couple of years ago and the dealer replaced the shifter assembly and harness. Now the same problem is happening. After shutting off the engine the message disperses but comes back on after a few minutes. Now I'm afraid that I'll have to pay for the repair because the car has 48,000 miles on it and out of warranty. Is there a recall on this problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418202May 23, 2021
POWER TRAIN
The vehicle started to stop and it was shaking, the car stopped and it wouldn't go into park.Transmission didn't work! The car wouldn't shift!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416279May 12, 2021
ELECTRICAL SYSTEM, POWER TRAIN
TRANS SERVICE SHIFT LIGHT. I HAVE A 2016 JEEP CHEROKEE TRAIL HAWK. TODAY (5/12/2021) IS THE THIRD TIME I'VE BROUGHT MY JEEP IN FOR THIS PROBLEM. FIRST WAS ON 04/17/2019 @ 17,330 MILES. SECOND WAS ON 02/04/2020 @ 21,917 MILES. THE THIRD WAS TODAY 05/12/2021 @29,046 MILES. EVERY TIME THEY HAVE TO CHANGE THE BEZEL AND THE HARNESS FOR THE TRANSMISSION SHIFTER. I KNOW THIS IS AN ISSUE FROM RESEARCHING THIS PROBLEM WITH OTHER JEEP CHEROKEE OWNERS. JEEP NEEDS TO FIX THIS PROBLEM OR PAY ME EVERY TIME I HAVE TO TAKE OFF OF WORK TO BRING MY VEHICLE INTO THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415407May 6, 2021
POWER TRAIN
I STARTED HEARING A GRINDING/SCREECHING SOUND OCCASIONALLY THAT SOUNDED LIKE IT WAS COMING FROM THE FRONT DRIVERS SIDE WHEEL. IT WAS NOT CONSTANT AND WAS NOT NECESSARILY WHILE DOING ANY PARTICULAR THING EXCEPT DRIVING. SOMETIMES OCCURRED WHILE TURNING BUT SOMETIMES OCCURRED WHILE BEING ON ON STRAIGHT AWAY. TOOK IT INTO DEALERSHIP AND THEY LOOKED IT OVER AND LET ME KNOW THAT IT WAS THE PTU THAT WAS LEAKING FLUID AND SHARDS OF METAL. THEN I READ ONLINE ABOUT RECALL: FOR 2014-2017 JEEP CHEROKEES WHERE THE PTU HAS NOT BEEN PREVIOUSLY REPLACED, THE AUTO MAKER'S RECALL NUMBER IS W47 AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA)'S RECALL CAMPAIGN NUMBER IS 20V343. AND UNSURE WHY MY VIN # WOULD NOT BE INCLUDED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414553April 30, 2021
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON AND ALL THE LIGHTS ON THE SHIFTER LIT UP RED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414477April 29, 2021
SEATS
I SAT IN MY DRIVER SEAT AND THE LATCH COMPLETELY BROKE SO NOW MY SEAT DOES NOT STAY LATCHED AND IT JUMPS UP EVERY TIME I HIT A BUMP ON THE ROAD. IT HAS CAUSED ME TO SWERVE INTO DIFFERENT LANES BY ACCIDENT AND COULD ULTIMATELY CAUSE SERIOUS INJURY IF I GET INTO AN ACCIDENT. THE VEHICLE WAS STATIONERY WHEN IT BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408101April 14, 2021
UNKNOWN OR OTHER
I BROUGHT JEEP TO DEALERSHIP AND WAS TOLD THAT POWER TRANSFER UNIT HAS GONE BAD AND NEEDS TO BE REPLACED. OTHER 2104-2017 JEEP CHEROKEES HAVE HAD A RECALL ON THIS UNIT BUT MY VIN DOES NOT SHOW A RECALL IN PLACE. DID THEY PUT IN A DIFFERENT PTU IN MY CAR THAN THE OTHER 67,248 JEEPS? CAR SHIFTS I TO 2WD OR 4WD DRIVE BY ITSELF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407359April 10, 2021
POWER TRAIN
START PUSHING ON GAS PEDAL, CAR WILL HESITATE BEFORE MOVING, THEN QUICKLY JUMPS INTO GEAR, JERKING AS IT SHIFTS INTO EACH GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407272April 9, 2021
VISIBILITY/WIPER
I BOUGHT MY 2016 JEEP CHEROKEE BRAND NEW IN FEBRUARY 2016. THE WIPERS QUIT WORKING DURING A HEAVY RAIN STORM IN MYRTLE BEACH. YOU TURN THE SWITCH AND THEY WOULDN'T TURN ON. THE NEXT DAY, THEY WORKED. ONCE AGAIN I NEEDED THEM IN ANOTHER RAIN STORM, AND THEY DIDN'T WORK. I LIVE ON THE COAST OF NC AND IT RAINS OFTEN. TOOK TO DEALERSHIP, COULDN'T FIND A PROBLEM. TOOK AGAIN A WEEK LATER, THEY REPLACED THE BCM WHICH WAS OVER $500. 6-8 MONTHS LATER THE PROBLEM STARTED AGAIN. SAME THING HAPPENED DURING A RAIN STORM. DEALERSHIP REPLACED BCM ONCE AGAIN. THEN LESS THAN A YEAR LATER, HAPPENS AGAIN. TOOK TO DEALERSHIP AGAIN AND THEY SAID A WIRE HAD SHORTED OUT ON BCM. A WIRE WAS REPLACED. ONCE AGAIN 8 MONTHS OR SO LATER, HAPPENS AGAIN IN JULY 2020, REPLACED YET ANOTHER BCM. NOW IN APRIL OF 2021, TODAY, IT'S HAPPENING AGAIN AND I'M DRIVING FROM FLORIDA BACK TO NC ON HIGHWAY 95. GOING THROUGH A RAIN STORM AND WIPERS NOT WORKING. THIS HAS BEEN VERY DANGEROUS AND VERY FRUSTRATING. IF I MAKE IT, I'LL BE TAKING IT AGAIN TO DEALERSHIP ON MONDAY. I HAVE ALL DOCUMENTATION EVERY TIME THIS HAS HAPPENED, AND VIDEO PROOF. IF I COULD GET RID OF THIS CAR I WOULD BUT I CAN'T. SUBMITTED A PICTURE OF DRIVING IN RAIN ON 95 AND WIPER SWITCH IS SET TO HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406814April 7, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I'VE READ MUCH ON THIS ISSUE AND IT SEEMS THAT THERE NEEDS TO BE SOME SORT OF RECALL TO FIX THIS ISSUE. MY 2016 JEEP WITH LESS THAN 20K MILES ON IT IS GETTING A "SERVICE SHIFTER" WARNING MESSAGE. WHEN THIS LIGHT TURNS ON, ALL THE SHIFTER LIGHTS COME ON AS WELL. WHEN I TURN OFF THE CAR AND TURN IT BACK ON IT CLEARS THE FAULT ONLY TO SEE THE ERROR MESSAGE POP UP AGAIN WITHIN 5 OR SO MINUTES OF DRIVING. THIS ALSO MAKES IT WHERE I CANNOT MANUALLY UP OR DOWN SHIFT. NO ISSUES TURNING OR STATIONARY, SEEMS TO BE NO DIFFERENCE IN THE CITY OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406907April 7, 2021
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 15 MPH, THE VEHICLE JERKED WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THE STOP/START SYSTEM WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER CHRYSLER DODGE JEEP OF CLYDE (110 N S ACCESS RD, CLYDE, TX 79510, (325) 893-1416) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY SENSOR, UNDER HOOD SWITCH, AND AN UNKNOWN ELECTRICAL PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,266.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406519April 5, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ONLY 60K ON MY JEEP CHEROKEE AND SHIFTER LIGHT COMES ON. THIS REMAINED ON THE 21 MILES TO MY JOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406067April 2, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE SHIFTER LIGHT CAME ON ON 04/01/2021. IT REMAINED ON THE ENTIRE TRIP HOME FROM MY SCHOOL OF EMPLOYMENT. I NOTED THIS IS A POPULAR PROBLEM WITH THIS MODEL. PREVIOUSLY, I HAD VERY SCARY PROBLEMS WITH ACCELERATION SEVERAL TIMES AND THIS IS DOCUMENTED IN AN ONGOING SUIT THAT HAS NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee