Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11709247January 6, 2026
POWER TRAIN
My transmission failed and was not connecting with the driver train any more. The Jeep only has 112k miles on it. This recall mentions the transmission teeth being broken/wore down and creating an issue. NHTSA Campaign #:: 20V343000 I never got anything about this recall. My cost to replace the transmission was $4700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708341January 2, 2026
POWER TRAIN
I’m submitting a complaint regarding a Power Transfer Unit (PTU) failure on my Jeep (VIN: [XXX] ), which affects the drivetrain and vehicle propulsion. On 11/26/2025, my vehicle was evaluated by Ourisman Chrysler Dodge Jeep Ram of Bowie after dashboard warnings “Service 4WD” and “Service Shifter” appeared. The dealership diagnosed a PTU failure, provided a $3,835 estimate, and stated the required part is on national backorder with no availability date. The dealership also stated that if/when the part does become available, it is limited and can only order one part each month. Due to this failure, the vehicle may lose partial or complete drivetrain power while driving, potentially rendering it inoperable or impairing control, creating a safety risk, especially at highway speeds. Because the replacement part is unavailable with no foreseeable availability date for any customer experiencing this issue, the vehicle cannot be repaired at this time. This leaves me to operate a vehicle with a known drivetrain defect or remove it from service indefinitely, leaving me without transportation. Following my visit, I located a Jeep PTU warranty extension letter covering failures for 8 years/150,000 miles, confirming manufacturer awareness. No safety recall has been issued, as confirmed on [XXX] . The PTU failure was inspected and confirmed by the dealership. The manufacturer has not performed a physical inspection. I contacted Jeep Case Management regarding warranty coverage and next steps; despite providing documentation, Jeep has not offered a repair solution or timeline. I was advised my case could not remain open unless the vehicle was left at the dealership indefinitely, which is not feasible. I'm submitting this complaint so NHTSA is aware of this PTU issue, warranty coverage without available repair parts, and absence of a recall. The vehicle can be inspected by NHTSA upon request. I'm available to provide documentation and can be contacted via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706274December 20, 2025
SERVICE BRAKES, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705155December 15, 2025
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
The car has been suddenly lurching backward and forward in traffic/ while driving, moving forward and backwards unexpectantly and not accelerating at an expected rate, causing other vehicles almost to hit me about 4 times within 1 week starting last week around 12/8/25, because my vehicle is not moving at the expected rate during yielding, changing lanes, etc. I took it to the shop and reported this issue, and they informed me that this vehicle has serious oil leaks and multiple parts that have failed involving the oil filter housing, engine valve cover, engine intake manifold gasket, etc. I have attached a list of parts that have failed in this vehicle from the repair shop for your records and can make available the parts upon request. My repair shop has told me that they have had to repair MULTIPLE other cars of this make and model for the same reason/ failed parts across multiple years up to until about 2021, but that the company repaired it on more current models, which clearly indicates that this is a KNOWN issue for prior models. This company has an obligation to protect its customers and conduct a full recall on prior models to correct this issue, in order to prevent serious injury or death of the public! I trust you will investigate this matter thoroughly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704225December 10, 2025
ENGINE, POWER TRAIN, STEERING
My Jeep is disabled due to a drivetrain failure covered under Jeep’s XJ1 Warranty Extension. The required part is on extended backorder (weeks) and Jeep is unable to provide a remedy or transportation while the vehicle is inoperable. This results in a safety hazard and unreasonable delay of repair. Power Transfer Unit (PTU) failure under warranty extension XJ1. Vehicle is disabled and cannot be safely driven. Jeep is unable to provide the part required for repair, resulting in an unreasonable delay of remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702524December 2, 2025
POWER TRAIN
The PTU spline issues already recalled on 2017-2019 year Jeep Cherokee and other Stellantis vehicles, is affecting my 2015 Jeep Cherokee. See NHTSA Campain Numbers 25V011000, 23V302000, 20V343000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700873November 21, 2025
UNKNOWN OR OTHER, SUSPENSION, ENGINE
4wd overheating. Owned this Jeep for 8 years and had it in multiple (5x plus) times for service 4wd code. 2 different dealerships cannot fix the issue. Now they are telling me just drive it and not worry about it or trade it in. It smells hot and something burning. I have the life time max care warranty on it. The codes I get are the 4wd is unavailable overheated and service 4wd. They have replaced multiple parts and still not working. I will be just sitting idle and it comes on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699160November 13, 2025
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Why does a service shifter notes appear on the dashboard of my 2015 Jeep Cherokee latitude? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698910November 12, 2025
POWER TRAIN
My Jeep has been returned to the Dealership I purchased it from now for the 3rd time to have the Rear Differential completely replaced. The first time, because the Rear Differential axle seal was leaking. The 2nd time, the rear differential had another axle seal leak. This is now my 3rd time where I have dropped off my Jeep because of a noise coming out of the Read Differential, and the Dealer states it needs to be replaced, with under 1 year from the previous replacement. My Jeep has been sitting in the Dealership since Oct. 17 and the dealer is saying that Stallantis has over 400 of these rear differentials on back order. On Friday November 14, will be 5 weeks and now I cannot get my Jeep back, because the Dealership is saying the manufacturer has no estimate for when a new Rear Differential will be available. This has been a major defect since I purchased the vehicle as well as other Jeep owners saying the same thing. Now my dealership cannot release my Jeep, due to the mechanical breakdown, and I may never get my Jeep back due to Stallantis not manufacturer the parts fast enough for dealers to make the necessary repairs. I need someone's help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697642November 5, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at 61 MPH and accelerating, the vehicle stalled twice. The contact stated that the cabin was filled with smoke. The contact was able to pull over and open the hood and noticed the smoke near the engine. After 4 minutes, the smoke dissipated. The vehicle would be towed later. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697526November 4, 2025
POWER TRAIN
Vehicle stopped moving forward as I was driving without warning and would not shift into any gear, not even neutral, pressing the accelerator was not responding. If I had been in high rate of speed road traffic, this sudden loss of forward motion could have been catastrophic. The vehicle was towed to the same dealer that performed the recall repair that was supposed to prevent this incident from occurring, results are attached. There were no warning lights or signs of an impending problem. The car has been towed back to my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696824October 31, 2025
POWER TRAIN, ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notifications of NHTSA Campaign Numbers: 20V343000 (Power Train) and 23V338000 (Electrical System, Structure). The contact stated that while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was unsure if any warning lights were illuminated. The contact pulled over to the side of the road and turned off the vehicle, and Jeep Roadside Assistance was contacted. The vehicle was towed to the dealer, and the vehicle was repaired. The contact stated that on a separate occasion, the parking brake failed to disengage. The contact left the vehicle parked. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that on a separate occasion, the liftgate opened independently. Due to the failure, water entered the vehicle during a rainstorm. The contact stated that the liftgate failure persisted. The contact stated that there was mold on the seats, ceiling, dashboard, compartment area in the rear of the vehicle, and the spare tire location. The vehicle was taken to the dealer. The dealer refused to inspect or repair the vehicle due to safety concerns for their employees. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696469October 29, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
Check engine light on 2015 Jeep Cherokee Sport turned on, vehicle "went limp". Pulled over, turned car off, waited, turned car back on. Happened again taking car to dealership. The dealership said "code for trans range sensor p1726. reset trans and test drove. code did not come back". Same thing happened again a week later. Took it to Firestone, code was "TCM P1726-00 Transmission Manage Sensor "C" circuit High. They said it sounded like the Recall Number 16V529000/S55. I took it back to the dealership, they said the recall, despite being for a 2015 Jeep Cherokee didn't apply and noted "Same code P1726 set in TCM. Going to need range sensor and TCM replaced."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692417October 9, 2025
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Electric parking brake light keeps coming on also the shifters light comes on a lot as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691245October 3, 2025
SERVICE BRAKES
2015 Jeep Cherokees is not functioning and I'm getting flashing parking brake light. There is water corrosion, which can cause the brake to activate unexpectedly. I did not have any spills in the cargo area of my vehicle. I believe it is from water coming into the wheel well. I took the car to the dealership and they claimed it would cost me $5000 to replace not only the Parking Brake module, but the whole connection to the body harness. I currently do not have a parking brake. I am aware there is a known Service Report for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690181September 28, 2025
ELECTRICAL SYSTEM, ENGINE, STEERING
The vehicle suddenly started showing parking brake, traction, ABS, and check engine lights after being started. Earlier in the day, I had also started the vehicle but cancelled the errands and returned to start it later when the dashboard and warning lights came on. Putting it in reverse, the steering was stiff as if in neutral. Never left the driveway as I wasn't taking a chance in steering or braking. The battery is less than a year old. This is the second time this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689595September 25, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle was driving and working just as it should, up until two mornings ago, I start the jeep, shifted into gear and it got stuck in neutral. Service parking brake came on, traction control claims to be on even after pushing the button a couple different times to try and disengage it, odometer flashes when car is fully on(not in acc mode), check engine light is on. Battery was recently replaced and is good so it’s not the battery. Jeep still starts, but is still stuck in neutral as of yesterday morning(9-23-2025).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687302September 15, 2025
POWER TRAIN
My 2015 Jeep Cherokee Vin [XXX] threw a code on the ptu.I saw that it had a extended warranty on the car. When i took it to the dealer they informed me that car was imported to canda when bought. The car was brought back to United States work was done on the powertrain twice while the car was in Us and extended warranty was then issued for the ptu.The dealer told me the car was pending a recall as of yet the vin was not issued for recall. When i contacted Chrysler they informed that since the car was imported to Canada that warranty was voided. If possible to know if my car is coming up on recall list. Or if i can get further assistance in this issues i never know that a car can get imported to Canada then back to Us would have these issues. I was not informed by the dealer that i bought the auto from that the car was imported from Canada i never know that it would be an issues on this matter I wouldn't have bought the car had i known this issues i would be facing .Any help or guidance in this matter would be appreciated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687024September 12, 2025
AIR BAGS
Was involved in a frontal collision. Front end was crushed to include the radiator. None of the airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11686915September 12, 2025
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light was illuminated. In addition, the “Service 4WD” warning light was flashing on and off. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that because the connection point was worn, the power transfer unit needed to be replaced. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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