Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11413395April 22, 2021
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT FREQUENTLY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413130April 20, 2021
UNKNOWN OR OTHER
SERVICE SHIFTER CONTINUES TO POP UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406341April 4, 2021
POWER TRAIN, STEERING, UNKNOWN OR OTHER
DOESN'T SEEM TO BE TURNING RIGHT. A LOT OF CLICKING MAKING NOISE WHEN I BACK UP. AND TURN WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406243April 3, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE CAR IS CONSTANTLY STALLING WHILE DRIVING AND THEN SHUTTING OFF IMMEDIATELY. IT DOESN'T MATTER IF I AM ON THE EXPRESSWAY OR SIDE STREETS. THIS HAS NOW HAPPENED TWO DAYS IN A ROW. IT IS VERY DANGEROUS! LITERALLY HAVE TO SIT STRANDED IN A PLACE UNTIL THE CAR STARTS BACK UP. YESTERDAY APR 2, 2021, IT STALLED IN THE MIDDLE OF 57TH AND COTTAGE GROVE IN CHICAGO AND TODAY APT 3, 2021, IT STALL ON INTERSTATE 80 AT THE CALUMET EXIT HEADING WEST, WITH MY CHILD IN THE CAR... REGULAR MAINTENANCE HAS BEEN DONE. NEW OIL CHANGE AND STILL STALLS AND SHUTS OFF. IT'S HAPPENING ONCE A WEEK AND THE DEALERSHIP ACTS LIKE THEY HAVE NO IDEA. TAKING IT BACK TO THE DEALERSHIP FOR AN APPOINTMENT ON 4/13!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405989April 1, 2021
ELECTRICAL SYSTEM, POWER TRAIN
OUR SERVICE SHIFTER LIGHT STARTED COMING ON PERIODICALLY AT AROUND 20K MILES. IT HAS HAPPENED NO LESS THAT 10 TIMES NOW. THIS IS PROBLEMATIC SINCE IT WILL HAPPEN WHILE DRIVING AND THE POWERTRAIN WILL SHIFT INTO NEUTRAL CAUSING THE DRIVER TO HAVE TO PULL OVER WHILE IN TRAFFIC. I TALKED TO THE JEEP DEALER WHO SAID THIS IS OUT OF THE BUMPER TO BUMPER 3 YEAR/36K WARRANTY AND NOT COVERED BY THE POWERTRAIN WARRANTY. WHEN THIS HAPPENS THE SERVICE SHIFTER LIGHT COMES ON AND THE GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D, THE VEHICLE LOSES POWER AND GOES NUETRAL. THERE ARE HUNDREDS OF POSTS ABOUT THIS ISSUE. SEE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T68742_DS990296 . HOW CAN THIS NOT BE A RECALL OR COVERED UNDER POWERTRAIN WARRANTY? DOES MY TEENAGE DAUGHTER NEED TO HAVE THIS HAPPEN AND THEN GET PLOWED INTO BY A TRUCK TO MAKE YOU OR JEEP TAKE ACTION? PLEASE DO WHAT IS RIGHT AND SAFE FOR ALL OF US JEEP OWNERS EXPERIENCING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405998April 1, 2021
UNKNOWN OR OTHER
WHEN DRIVING MY SERVICE SHIFTER LIGHT COMES ON ALL THE GEARS ARE LITE UP RED THE PARK REVERSE NEUTRAL AND DRIVE I HAVE TO PULL OVER KILL THE ENGINE THEN WAIT A FEW SECONDS THEN RESTART IT BUT IT CONTINUE TO COME ON AT LEAST 2 TIMES A DAY THROUGH OUT THE WEEK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405275March 28, 2021
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON HWY 395 TRAVELING NORTH FROM SPOKANE, WA, WITH CRUISE CONTROL SET AT 60 MPH, AFTER CRESTING A LOW HILL AND DESCENDING THE HILL MY CAR'S ENGINE BEGAN RACING THE RPM WENT TO 4500 RPM AND I COULDN'T GET IT TO SLOW DOWN OR STOP BY BRAKING OR CHANGING THE CRUISE CONTROL. MY CAR GOT TO 80 MPH WHEN I FINALLY GOT THE CRUISE CONTROL TO DISENGAGE BY PRESSING CANCEL AGAIN WHILE BRAKING. THIS IS THE SECOND TIME THIS HAS HAPPENED. IT'S VERY SCARY. I'M AFRAID TO USE THE CRUISE CONTROL IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405104March 27, 2021
POWER TRAIN
WHEN ACCELERATING IT FEELS LIKE THE ENGINE IS NOT SENDING ENOUGH POWER AS IF THE TRANSMISSION WAS ON A HIGHER GEAR AND ALSO THUDS AS IF THE TRANSMISSION WAS HAVING TROUBLE SHIFTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404557March 23, 2021
ENGINE
THE JEEP HAS 42K MILES. RECENTLY THE CAR SUDDENLY, WITHOUT ANY WARNING JUST QUIT WHILE DRIVING IN TRAFFIC. THIS WAS THE SECOND TIME IN 3 WEEKS THIS HAPPENED. 5K MILES AGO I GOT AN SYNTHETIC OIL CHANGE GOOD FOR 10K MILES. AT APPROX. 5K MILES WAS WHEN THE ENGINE STARTED TO DIE. I CONTACTED DEALER IN ELIZABETHTOWN KY AND EXPLAINED WHAT HAD HAPPENED. HE APPARENTLY WAS AWARE THAT FOR EVERY 1K MILES, A QUART OF OIL WAS USED. THIS WAS NEVER TOLD TO ME AND YET KNOWING THIS, THE DEALER TOLD ME I HAD TO HAVE THE 10K MILE OIL KNOWING I WOULD NEVER REACH THAT. HE SAID THERE WAS SOME TYPE OF RECALL ON A SENSOR THAT UNTIL THEY COULD SCHEDULE ME IN, I NEEDED TO POUR OIL INTO THE ENGINE WHICH I DID. MY LIFE WAS PLACED IN DIRE JEOPARDY. AND I WAS NEVER MADE AWARE OF THIS OBSCENE USAGE OF OIL BY THIS MODEL. IF THE ENGINE BLOCK HAD CRACKED DUE TO THIS-THAN WHAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404579March 23, 2021
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER RANDOMLY COMES ON AND CAUSES SCREEN TO LOCK AND LIGHTS UP THE SHIFTER. THIS HAPPENS WHEN STARTING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404279March 22, 2021
POWER TRAIN
SERVICE SHIFTER LIGHT COMES ON AT INTERMEDIATE TIMES WHILE DRIVING AND ALL THE PRND LIGHTS COME ON. SHUT THE VEHICLE OFF AND TURN BACK ON AND IT'S GOOD FOR A WHILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403801March 19, 2021
POWER TRAIN, UNKNOWN OR OTHER
SERVICE SHIFTER INDICATOR CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403885March 19, 2021
POWER TRAIN
SERVICE SHIFTER LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403889March 19, 2021
ELECTRICAL SYSTEM
MY BACK GATE/ TRUCK WILL NOT OPEN FROM THE OUTSIDE AT ALL I PRESS THE BUTTON ON MY KEYS AND THE BUTTON ON THE OUTSIDE OF THE GATE/TRUNK AND NOTHING THE ONLY WAS I CAN OPEN IT, IS IF WE CLAIM ON THE BACK AND MANUELING OPEN IT , WE TRIED EVERYTHING AND IT DOESN'T OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403444March 17, 2021
ELECTRICAL SYSTEM, POWER TRAIN
SHIFTER SENSOR LIGHTS KEEPS COMING ON AND ALL LIGHTS ON SHIFTER LIGHT UP RED, WHILE STATIONARY AND IN MOTION. I HAVE TO STOP TURN THE CAR OFF AND RESTART IT TO PROCEED.HAS BEEN HAPPENING FOR OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403307March 16, 2021
EXTERIOR LIGHTING
FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTIL NOW. DEALER ALSO DID NOT DETECT IN THE PRE-CUSTOMER RELEASE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403128March 15, 2021
POWER TRAIN
KEEP GETTING MESSAGE TO SERVICE SHIFTER AND DISPLAYS ON DASH CONTINUOUSLY ALL LIGHT ON SHIFTER LIGHT. SEEMS TO SHIFT VERY HARD WHEN THIS HAPPENS. I SEE MANY COMPLAINTS ABOUT THIS ON THE INTERNET WITH MANY DIFFERENT YEARS OF VEHICLES. STARTED LAST YEAR 2019. STILL DOING AS OF TODAY 3/15/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402905March 14, 2021
SERVICE BRAKES, POWER TRAIN, STEERING
I WAS AT AN INTERSECTION STOPPED YESTERDAY AND MY 2017 JEEP CHEROKEE LIMITED LOST ALL POWER STEERING, AND BRAKES. DASHBOARD FLASHED 'CAR MUST BE IN NEUTRAL OR PARK TO SHIFT GEARS' AND WOULDN'T GO FORWARD, STARTED ROLLING BACKWARDS UNTIL I PULLED THE EMERGENCY BRAKE. TURNED OFF THE CAR TO TRY TO RESET IT AND TOOK A LONG TIME TO TURN OVER. WENT OUT WITH IT AGAIN THIS MORNING AND SAME THING BUT GOING ABOUT 20MPH. THIS IS COMPLETELY UNSAFE AS I HAVE NO CONTROL OVER THE CAR!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402762March 13, 2021
ENGINE
BURNS THOUGH OIL LIKE A CHEAP ALCOHOLIC. USUALLY 1 QUART IS BURNED OFF EVERY 1000 MILES. THIS WAS SOMETHING I WAS NOT AWARE OF WHEN I PURCHASED THE JEEP. WHEN THIS FIRST HAPPENED, INITIALLY I WAS TOLD IT WAS AN ELECTRICAL ISSUE WITH THE SHIFTER. SO THAT WAS A $500 REPAIR. LATER I FOUND OUT THAT 2017 JEEP CHEROKEES HAVE A UNIQUE ABILITY TO DRINK OIL. IF FCA IS AWARE, AND NOT FIXING THE ISSUE, THATS BULL CRAP. I HAVE AN OLDER CAR WITH A SIMILAR ENGINE AND CAN PUT 10,000 MILES BETWEEN OIL CHANGES W/O AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402805March 13, 2021
SUSPENSION
EVERY TIME YOU HIT A BUMP YOU HEAR A RATTLE OR A LOUD CLUMP NOISE ! IT SOUNDS LIKE SOMETHING IS FALLING APART OR LOSE : STRUTS HAVE TO BE CHANGED A LOT ON THIS VEHICLE ! NEEDS TO HAVE A RECALL THERE ARE SEVERAL COMPLAINTS ABOUT STRUTS BEING BAD !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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