Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11433234September 16, 2021
EXTERIOR LIGHTING, UNKNOWN OR OTHER, STRUCTURE:BODY
I have a photo of this sticker. Inside on the car's body frame of the driver's side of my 2017 JEEP, there is a sticker that says: THIS VEHICLE MAY INCLUDE MERCURY -- added devices installed by the manufacturer: Video display (which I have to touch to operate the radio and phone call free feature) Navigation/Camera Display (which I have to touch to operate the radio and phone call free feature) HDI Headlamps (which I touch when I wash my car) Remove devices before vehicle's disposal. Upon removal of devices, please reuse, recycle or dispose as hazardous waste. When I travel (on a straight road like Interstate 5 in Washington and Oregon) for more than 3 hours, I get nauseous, dizzy, and do not feel well for hours afterwards. This has been an on-going scenario. I had asked my mechanic to check the AC system, clean all of the vents, and replace the filters and it still did not fix my reaction to driving in the car or being just a passenger. This is unacceptable! Please recall and rectify this hazardous situation immediately among all owners of a 2017 JEEP. Why it is always in the hands of the consumer to make things right? Why can't corporations just do the right thing for its customers and the earth? This blatant irresponsibility and corporate greed is getting so old. FYI: Health Effects of Mercury Exposure The inhalation of mercury vapour can produce harmful effects on the nervous, digestive, and immune systems, lungs and kidneys, and may be fatal. The inorganic salts of mercury are corrosive to the skin, eyes and gastrointestinal tract, and may induce kidney toxicity if ingested. [March 31, 2017] https://www.who.int/news-room/fact-sheets/detail/mercury-and-health#:~:text=Health%20effects%20of%20mercury%20exposure&text=The%20inhalation%20of%20mercury%20vapour,induce%20kidney%20toxicity%20if%20ingested. https://www.epa.gov/mercury/health-effects-exposures-mercury https://www.atsdr.cdc.gov/sites/toxzine/mercury_toxzine.html COMPLETED FORM 09/16/2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432682September 12, 2021
POWER TRAIN, STEERING, ELECTRICAL SYSTEM
Car stalls without warning or indicator lights and will not restart in a safe manner. There are dozens of reports concerning this situation online and it is a SERIOUS safety issue that has received no attention. There is apparently and “incomplete” notice from JEEP that has failed to reach all customers. This has now happened to me three times — 2 of which were in situations that created significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432329September 9, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My service shifter will lock up and the gear shift will read that my car is in park, reverse, neutral, drive all at the same time. My dash will read “service shifter” however it has been doing that since I purchased it. The wheels on the car will jerk and lock up. Luckily, I am not going fast and can safely pull over. The car will sputter and act like it is struggling to go. I have had everything checked and all other recalls fixed. When I mentioned it to the service department, they said they could replace the part but it doesn’t guarantee that it will fix the issue. He gave me a quote to fix it and said the part is on back order or may be recalled soon. If it isn’t in the process it needs to be before it takes someone’s life. When I have checked social media it appears that multiple people are having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431195August 31, 2021
UNKNOWN OR OTHER
I was driving and my car just stop on the freeway out of no where, no warning, no lights on absolutely nothing, it wouldn't start, after a couple minutes it started up again. later that day the same thing happened. Thank God an accident did not happen specially when it stop on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430873August 28, 2021
ELECTRICAL SYSTEM, POWER TRAIN
While driving the warning chimed with a “service shifter” message on the dashboard screen. All of the lights (P, D, N, R) were light in the shift indicator. Due to the warning message I was not able to see any other information on my dash. I wasn’t sure if I could even keep driving leading me to panic for fear that I couldn’t even put the car in park. After some research I have come to find this is a recurring problem with 2014-2019 Jeep Cherokees. Since this occurred on a weekend I intend on leaving the car parked for safety and calling a dealership Monday morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430607August 26, 2021
POWER TRAIN
The Service Shifter warning comes on the dash and all of the LED's on the shifter turn red. It used to only happen when the vehicle was turned on. We would shut off the car and restart it and it would go away. Lately, it's been getting progressively worse. We have to turn off the car and restart it multiple times, sometimes running it through the gears to get the warning to go off. But, now it's turning on while driving. We haven't been to the dealership yet, but there are numerous complaints about SERVICE SHIFTER on the 2017 Jeep Cherokee. I hope they don't wait too long to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430616August 26, 2021
ENGINE
Engine mounts broke and engine drop on excel dealership say mounts broke no warning light just heard a thump going about 25 mph then loud noise and rough engine. afraid to drive any further had a burn smell called tow truck sent to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429792August 19, 2021
ELECTRICAL SYSTEM, ENGINE
answers to the question and detailed description is below - the car completely shutdown while driving. - as the car shutdown while driving in the traffic, it was a major safety concern. - yes, service center told me it is just due to the battery - yes, by the authorized service center - no warning is appeared before the incident. I have a 2017 Cherokee purchased 2.5 years ago, 25.000 km and having regular service every 6 months. Just 100 km after i serviced the car, it shutdown while driving !!! The authorized service checked the car and the issue was just the battery. Generally when you have battery issue the car will not start without a jumper / booster but will not shutdown while driving at all. For Cherokee, it shutdown while driving !. Jeep service manager informed me that due to the used technology Cherokee can shutdown while driving when the battery finish (which is generally not the case in other cars). When i asked why the manufacturer didn't get any precaution for this, they mentioned that only Grand Cherokee has auxilary battery as a precaution and it is not obliged by the government and they just get some cases which is not enough to make a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429442August 17, 2021
ELECTRICAL SYSTEM, POWER TRAIN
“Service Shifter” message appears and all gears (P, R, N, D, etc.) light up on the gear shift. I purchased my vehicle brand new and this has been happening since 28K miles. When I contacted the dealership, I was told it was not covered under warranty or a recall; it would cost about $400 with parts and labor to repair. I was also told if I did not repair it, that it could eventually turn into a safety hazard where my engine would lock up and stall and I would be stranded on the side of the road and it would not start up again. What happens if this is occurs on the highway. This is a safety issue that needs to be addressed. Others all across the nation are experiencing the exact same problem. https://www.cargurus.com/Cars/Discussion-t68742_ds990296
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429507August 17, 2021
FUEL/PROPULSION SYSTEM
Getting frequent SERVICE SHIFTER messages on dash board display. Repaired at a Jeep dealership previously, did not fix problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429178August 15, 2021
UNKNOWN OR OTHER
Just bought the Jeep with 78,000 miles. Haven't made a payment and the service shifter message keeps coming up as well as service start stop system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428718August 11, 2021
POWER TRAIN
On the morning of 8/11/21, my 2017 Jeep Cherokee turned off on its own while I was still parked in my driveway. I took the key out and waited several seconds before turning the car on again. The car appeared to function correctly - no warning lights or messages. I went on to start my usual 30-minute commute to work. Approximately 15-minutes into that commute, a "service shifter" message appeared on the dashboard. The gear shift lights all turned red. I immediately pulled over and put the vehicle in park. The gear shift lights were all still red and I was only able to confirm that my vehicle was in park via the dashboard. This put my safety at risk as I did not know if my vehicle would remain in drive or if it would change to reverse as I attempted to safely pull over. Luckily, I was alone and my young child was not in the vehicle with me. After safely pulling over and parking, I took the key out and let the vehicle sit for nearly a minute. I turned the vehicle back on and everything appeared to be back to normal. I immediately called my local Jeep dealership to seek service advice and was told that this is a common issue. I asked if my vehicle was safe to drive now that the message was not appearing on the dash. I was told it was NOT safe to drive but to call them the next time the warning message appeared and they would TRY to schedule me for service. No service appointments were available for the next two weeks so there was nothing they could do to help me. This response is grossly irresponsible and putting vehicle owners at risk. A quick Google search will uncover that this is a known issue and Jeep has done nothing to issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428556August 10, 2021
ELECTRICAL SYSTEM
While driving the service shifter light pops on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428611August 10, 2021
POWER TRAIN
Service shift warning message. Same as the complaints already filed by other people. Happens too often. Dealership never fixes the issue but wants to charge even though it will continue to happen .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426536July 26, 2021
POWER TRAIN
Service shifter indicator lights on console & display. Comes on while driving & scared to drive due to not knowing if it will fail & cause an accident and/or fatality
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426566July 26, 2021
ELECTRICAL SYSTEM, POWER TRAIN
On July 3, 2021 I stopped at STOP sign, then when I stepped on the gas car wasn't moving, when I looked at the gear shift I noticed all the lights are on, all P R N D AND "-" AND "+" NEXT TO THE GEAR (PICTURE ATTACHED). Then I stopped the engine and restarted the car to move on. On July 16, 2021 I took the car for oil change and showed the picture to the mechanic at the JEEP Service Center in Morgan Hill California (on Church Street in Morgan Hill, CA). The service guy said we know this problem it is a recall, he said it is wiring harness problem for the gear, he said they will fix it when they receive the part at no cost. Then, on July 26, 2021 I went back to see if they have received the part to fix the problem This time the service guy said it is not covered, JEEP will not pay for it. Well, if it is electrical wiring harness problem why should I pay for it. Such thing is a design/manufacturing problem, it is not wear and tear. Why should I pay for the problem created by manufacturers fault. Such electrical problem could well cause for an accident Please inform me what should I do? is it a recall? or is a new recall candidate? Sincerely, [XXX] email:[XXX] cell: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426086July 23, 2021
POWER TRAIN
SERVICE SHIFTER - I RESEARCHED THE PROPBLEM AND APPRENTLY THERE IS A FAULTY ERROR WITH A LOT OF JEEP CHEROKEE IN REGARDS OF THIS MATTER PLEASE INVISTIGATE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425369July 18, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
Service shifter warning. Car stalled twice. It has 45 k miles only. Won't start on first try.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424813July 14, 2021
POWER TRAIN, ENGINE
My service shifter light came on and all the lights on the shifter console came on (PRND21). At first, I could turn the car off to reset it. This was dangerous because I had to pull over wherever I was. As time has gone on it pretty much stays on. My car has 33000 miles on it but is past the 3-year mark. I took it to the dealership and they told me the previous years had this problem but was recalled. It cost me $500.00 to replace a plastic bezel. I have saved all dealership repair paperwork. The dealership confirmed this is a very common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423097July 1, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My car completely cut off while driving it on 2 separate occasions on 6/14 & 6/29. I was going 15-20 mph and slowing down for a stop light both times. The car just cut off without any warning. Once I put it in park I was able to start it back up without a problem. I took it to get serviced and the shop said there were multiple faulty computer codes so they reset the system. They advised me to call the dealership to see if there is a recall. I called a dealership and there is not a recall. They told me to bring it in so they could do a diagnostic test and check the fuel system. The earliest appointment at 2 dealerships I called is a month out and if I scheduled a drop-off appointment that could be done in about 7-10 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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