Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11450989February 8, 2022
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle stalled inadvertently. The contact was able to veer to the side of the road but he could not park as the gear shifter would not move. The contact waited until the vehicle came to a complete stop. There were no warning lights illuminated. The contact was able to continue to drive the vehicle, however the failure reoccurred twice while driving. The vehicle was towed to an independent mechanic where it was diagnosed that the service shifter had failed. The warning message "service shifter" had remained illuminated. The dealer was notified of the failure and informed the contact that the failure was a known defect .The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall related to the failure. The vehicle was not repaired. The failure mileage was approximately 165,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450882February 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Driving down the highway the service shifter just pops up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449708February 1, 2022
POWER TRAIN
Bolts broke off of the ptu on my current 2016 jeep Cherokee trail hawk. Extremely unsafe to drive. Dealer I will to do the repairs because and I quote “ is not on the recall batch for the issues listed” please keep in mind I’ve done the necessary research and the extent of the repairs needed falls exactly with the recall placed in on 06/2020. Please your guidance would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448390January 21, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Service shifter light continues to come on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447561January 14, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving home doing 65/70 when my dash lights came on, all of the shifter lights came on, and a service light started beeping to service the shifter. Leaving me stranded without a car. $600 for the parts plus labor and fees, I was able to get a new shifter replaced, and I am hoping this never happens again!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447212January 12, 2022
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact noticed that the service four-wheel drive warning light was illuminated continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the power transfer unit needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The approximate failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446836January 10, 2022
SERVICE BRAKES
Brake line on front passenger brake area split open without signs of other damage or cause per mechanic - all brake fluid leaked out, brakes did not function. no accident occurred as a result, but near miss incident occurred. The mechanic repaired this and the other front brake line (driver's side), but advised that I file a report as manufacturer would not take any additional information or concern. No warning lights went off, and no other alarm components sounded or created a visual alert - incident was somewhat immediate - meaning that it occurred within 5 mins. The brakes were working, then without accident or any causes of jarring or harm to the underside of the vehicle, the brakes suddenly stopped working - brake pedal went all the way to the floor without stopping the vehicle. Mechanic inspected all areas of the brake system, and could not find any other signs of damage or reasons for the brake line splitting. He concluded that it was a manufacturer defect. No cause for police or insurance intervention thus far. Brake line that split is available for inspection - I retained the brake line from the mechanic as he suggested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446559January 6, 2022
STRUCTURE:BODY
Driver side and back side metal panels under mat water leakage.danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445384December 29, 2021
UNKNOWN OR OTHER, ENGINE
I purchased this jeep in 2018, the service shifter light came on the car shutdown in the middle of the road while my daughter was driving she was able to get into a parking lot. We had the bezel and wiring harness replaced in January 2019, right after this happened. I now have the jeep and the shifter service light will randomly come on along with the service transmission light. When this happens the transmission will not engage and I have to make my way to the side of the road and put it in park and then the transmission will engage again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445400December 29, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
The Electronic Parking Brake (EPB) system is locked in engaged mode and I am unable to release the EPB causing the car to be immobilized.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444874December 23, 2021
UNKNOWN OR OTHER
I purchased my 2016 Jeep Cherokee in 2018 and within 3 months my service shifter light came on. I had it fixed by the dealership. 6 months later it happened again and I was told it was most likely a faulty part used the first time. Since then I have had the shifter console and wiring inside replaced a total of 4 more times, luckily up until this point was covered under my extended warranty. However my warranty expires in January of 2022 and the service shift light just came on again for what will now be the 7th time. Once my warranty is over, I will not be able to cover the $500 each time twice a year to have it fixed. I have seem dozens and dozens of people report on this issue and nothing has been done. It has also caused my transmission to slip or multiple occasions as well as hesitate when accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444642December 21, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
service shifter light went on and off for about a month. then one day went over a speed bump. and ever since then the message doesnt go away. ive cleared the codes had it flashed change fuses. and nothing. EVeryone has the same complaints about it and jeep dealerships dont take it serious. its a problem when i can see the speedometer or fuel range. or any other lights or warnings becuase that message wont go away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444643December 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
i was driving my son to school one day about 2 months ago maybe longer and all of a sudden out of no where the car shuts off saying low oil pressure. i changed out the sensor. thinking that would fix the problem. well that sure isnt the case. i burn a quart of oil 3rd or 4rh day of the week evey week taken it in no can find the problem. now i see there a recall say needs a pcm up date. maybe it it fix the problem. probaly not. i think jeep really needs to go over the jeep engines with a pick and comb and find these problems its scary drivong i am so affraid iam am going to be an a realy bad accident one day. my car always shutting off while driving iys not fun. its even worse when i jqve my child in the back seat and is helpless because he straped up in a car seat. part 2 if i fill my jeep up.with a full tank of gas it stalls and shuts of in the middle of traffic driving. or sitting at a stop light this happens every time i full my car up si no i dont fill it up because it like to shut off. so it getting to the point i want to set it of fire and roll it down a hill!! (kidding i would never do that!!)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443745December 14, 2021
UNKNOWN OR OTHER
Jeep has a system in the vehicle through Mopar that allows the owner to use an app to remote start the vehicle, track where the vehicle is located, track maintenance issues. This system also allows the driver to talk to text which is a safety feature of the vehicle. Cellular providers are no longer going to support the 3G chip in the vehicle and Jeep states they are unable to update a single chip in the vehicle hence disabling this safety feature. This is a HUGE concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442834December 6, 2021
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at 50 MPH, the vehicle began to rigorously vibrate while the 4-wheel drive warning light flashed on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic. The vehicle was initially diagnosed with a defective drive shaft unit which was repaired; however, upon a test drive, the failure persisted. The mechanic then discovered that the PTU (Power Transfer Unit) was the cause of the failure. The contact then discovered NHTSA Campaign Number: 20V343000 (Power Train) which he linked to the failure. The manufacturer was then notified of the failure and informed him that his vehicle was not included in the recall. The contact filed a case with the manufacturer. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 42,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442014November 29, 2021
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 55 MPH, the service 4-wheel drive warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the PTU (Power Transfer Unit) replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the VIN was not under recall. The failure mileage was 108,041.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441853November 28, 2021
POWER TRAIN
Transmission problems that happen about twice a year. With no warning the transmission service will appear and the car will abruptly slow to a speed of 35 or less no matter how fast you are moving. On the turnpike one time it went from 70mph to 35 and luckily no one was behind me. Every time this happens I am told something different for what is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441168November 20, 2021
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
4wheel drive light came on. Said it was a power transfer unit problem. It has been recalled but doesn’t show for my car. It will cost me o ver $2000 and it has been recalled. I need help to have this repair covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440649November 16, 2021
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that while stopped at a traffic light, the vehicle lost motive power. A bystander checked underneath the vehicle while the gear shifter was in PARK, but the vehicle rolled backward. The vehicle was towed to the dealer and diagnosed with power transfer unit (PTU) failure. The dealer replaced the PTU. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The failure mileage was 88,245.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440518November 15, 2021
POWER TRAIN
Around 35-45 MPH it shifts hard. After it shifts hard it acts like there is no power when hitting the accelerator. This incident only happens every so often not every time it hits 35-45 MPH. Has been taken to dealership to diagnose and they can’t re create the issue so we are always sent on our way. The vehicle has over 100,000 miles on it so I assume it’s not the adaptive learning for the transmission. The shifting problem also throws no codes. The fluid is fine and no metal in the fluid. I do not know what to do. I have read where thousands of people have this issue with the Cherokee and have gone to lengths of replacing the transmission or having it rebuilt and the issues still persist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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