Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11462839April 30, 2022
POWER TRAIN
PTU has failed. Dealer says 3k replacement cost. My contention is current recall is not broad enough if other Jeep products have same issue. It should be expanded to include all PTUs with same defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462821April 29, 2022
POWER TRAIN
Some times when starting from full stop vechile losses power . believe drivetrain failure. Have no conyrol until it reingauges usually less than a minute.if I had to get out of the way of something that would be dange r ous .It happens about once or twice a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461955April 24, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car drives when it wants, stops when it wants, all lights on dash come on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461591April 21, 2022
ELECTRICAL SYSTEM
See my attachment for full details - PTU was malfunctioning on my 2016 Jeep Cherokee and while my VIN did not have a recall, the part, year, make and model of vehicle all matched.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460351April 10, 2022
ENGINE
Excessive oil consumption causing hesitation and stalls in traffic. Consumption is approximately 1.5qt. per 1000 mies
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460106April 8, 2022
VISIBILITY:WINDSHIELD, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact's granddaughter owns a 2016 Jeep Cherokee. The contact stated while his granddaughter was at a stand still at a railroad crossing, the rear windshield shattered independently without impact. The contact stated he was not aware of any warning light was illuminated. The driver called the police department and filed a police report. The contact stated no one was injured nor seek medical attention. The driver was able to continue to drive to her residence. The contact spoke to the local dealer and made them aware of the failure. The contact stated an independent mechanic came to her residence and informed the rear defroster on the windshield overheated and burned the cables which caused the failure. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11459711April 5, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
The "Service Shifter" warning came on and the transmission started slipping. If the transmission goes out while myself or kids are on the highway it not only could endanger us, but others as well. I have had this looked at by an independent shop and all it says that there is a bulletin on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458815March 29, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Jeep Cherokee. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact initially called the dealer and was informed that the VIN was not under recall. The contact then took the vehicle to an independent mechanic where it was discovered that the thermostat sensor was defective. The contact was provided an estimate and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 20,053.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457839March 22, 2022
ENGINE, POWER TRAIN
This Jeep has stalled while on the road several times, more than once almost causing an accident. I have finally figured out that the engine uses more oil than a normal engine should, it does not inform the driver of low oil, and shuts off once the oil is below a certain point. This vehicle is extremely dangerous to be on any road and likely already caused numerous accidents. Please do something!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457602March 21, 2022
ELECTRICAL SYSTEM
Had an issue with my PTU that required to be replaced after finding "internal debris" which started with my 4WD Drive light came on. I feel this could fit under an active recall since my 1) Make (Jeep), 2) Model (Cherokee) 3) Year (2016) and 4) Part (PTU) including recall W47 (campaign 20V343) and W48 (campaign 20E037).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457289March 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
All of a sudden you are driving and the vehicle wants to shut off like it's getting gas got cut off and it will Buck back and forth like a transmission issue Then all of a Sudden it kicked back in and you continue to drive as Normal but if you're at a stop and you go to take off it could be very dangerous if it stalls out on you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456812March 15, 2022
ELECTRICAL SYSTEM
My emergency parking brake was stuck on (I never turned it on) and I was unable to move my car. It was towed to Brown's Jeep and was determined their was a leak in the power liftgate that corroded the module. There were recalls for 2015 Jeep Cherokees for the same reason but Jeep claims this is not due to a recall. I asked how I can avoid this in the future and was told this won't happen again. Appears not to be a "normal wear and tear" issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456388March 11, 2022
POWER TRAIN
Meticulously maintained vehicle, had PTU failure at 112,000 miles. No warning lights, started getting loud hum and immediately got in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455070March 3, 2022
POWER TRAIN
The transmission began making grinding noises and was losing power. Dealer informed me today it is the ptu that needs replaced at a cost of $4000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454716March 1, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Known service bulletin by Jeep. Service bulletin number 08-060-16. The parking brake module wiring harness connection can get terminal corrosion through faulty seals in the Jeep aka “water intrusion”. Water intrusion can get into the parking brake module wiring harness and cause a malfunction of the electronic parking brake. Brake will deploy randomly while vehicle is in motion or parked. No current recalls on this service bulletin. Apparently can also lead to fires in the rear cargo area. My parking brake deployed while driving. My parking brake deployed when shifting the car into park rendering it immobile. Well documented issue throughout the Jeep Cherokee community.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453496February 22, 2022
POWER TRAIN, UNKNOWN OR OTHER
The svc 4wd light would come on mostly in the cold weather then would go away. every time we had maintenance and mentioned it to the dealership we were told if it was not on while in the shop they could not do anything for it. I was driving and making a left hand turn when the svc 4wd and check engine light came on and the drive train lost power. I was luckily going down hill so I was able to coast and pull over.The engine and the electronics was still in but would not drive. After pulling over I turned the car off and back on and the car worked ok. We had an appointment for the dealer and we were informed the PTU needed to be replaced. Upon looking it up online this part has been recalled on the same make model and year as my vehicle but not my specific vin #.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452737February 18, 2022
WHEELS:LUGS/NUTS/BOLTS/STUDS
2016 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO BROKEN CONTROL ARM BOLT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451703February 12, 2022
POWER TRAIN
Took Jeep in for recalls in 2021 for Powertrain software update (TCM module and PCM module) & and safety recall in regards to PTU. Received a call from my mechanic today in regards to issues regarding codes for these things. I had noticed that since I had took my car in a year ago my Jeep just did not seem the same. Never thought anything of it until I needed my brakes changed now and wanted someone else who I actually could trust to take a look.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451525February 11, 2022
ELECTRICAL SYSTEM
This has happened the past two weeks. I will go to accelerate my vehicle and an error message will pop up saying "in order to shift to desired gear you must be in park" or "shift to park then desired gear" and the check engine light, battery light, a lightening bolt red light and the electrical stability control light comes on. My car has shut off on me three times while driving it, once down the road from my home and had to be jumped off just to make it back home, then I was stranded in the middle of a busy intersection and had to have the local police push my vehicle to a near by parking lot and then I was leaving work and all the lights came on so I pulled into Mavis Tire and had a tech come check it out. As my car was in park and at 0mph my car was stuck in 1st gear which is shown in the pictures attached. I was told to take it to the dealership and the local one here in Newnan Georgia is absolutely the worst. No one would answer the phone and when I finally got someone on the phone they told me I would have to drop my car off and that it would be a week before they could get to it. I am scared to keep driving the vehicle knowing at any moment it could shut off on me while driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451110February 9, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car will slow down, steering wheel will lock, and message "Shift to P then Shift to desired gear" will pop up. Car will take a minute to start up again and problem reoccurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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