Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11453502February 22, 2022
UNKNOWN OR OTHER
Hello, what I am trying to find out is if the NHTSA has ever got notification or investigated what folks call the Jeep Death Wobble. We just got the Jeep and are looking to flat tow the vehicle behind our Motorhome and folks tell us that Jeep issued a Service Bulletin regarding the death wobble and would require modifications to the electrical system to resolve the problem. Is this an issue that your organization would have investigated and made Jeep/Mopar aware of the Death Wobble Issue. My second question Is that your web site shows that you have over 800 complaints regarding this vehicle and was wondering how I can read some of them. Thanks very much We have not experienced this issue yet but trying to find out more info about the Jeep Death Wobble before we proceed with any repairs etc regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451239February 9, 2022
UNKNOWN OR OTHER
The service shifter light came on and the mechanics cannot find any logical reason why but it does not allow me to see what speed I am going when it is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451241February 9, 2022
UNKNOWN OR OTHER
Service shifter light is on but nothing can be found wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451069February 8, 2022
ENGINE, UNKNOWN OR OTHER
Engine and car was not warming up with remote start. Finally check engine light comes on. Code P0128 thermostat. Repaired 1/28/2021 @ 85762 miles. All antifreeze replaced. $600+ repair. 2/1/2022 same observed failure of engine to warm up during remote starts. 2/6/2022 check engine light comes on with code P0128. Again, thermostat failure. Miles 111,000. This appears to be a repetitive symptom of cherokees 2014+ with 2.4L engines. This can cause serious engine damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450409February 4, 2022
ENGINE
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle inadvertently stalled without warning. The vehicle was not taken to a local dealer to be diagnosed. The manufacturer was not informed of the failure. The approximate failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449131January 27, 2022
ENGINE
Heater hose broke while on the freeway causing all of the antifreeze to leak out and car to overheat with no warnings signs. Car started shaking and I pulled over and it shut off. Turns out the heater hose is made with two tubes connected toghether and the hose broke where the connect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448801January 25, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
the electronic emergency brake engaged on its own. The car would not move and there was nothing I could do to get it out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448894January 25, 2022
ELECTRICAL SYSTEM
SERVICE SHIFTER, SERVICE 4WD, SHIFTER GETS PUT INTO GEAR IN ANY WEATHER UNDER 32 DEGREES F AND THE SHIFTER WILL NOT SHIFT INTO A PARTICULAR GEAR. ALL LIGHTS ON THE SHIFTER WILL LIGHT UP. THE CAR WILL FREE REV. IF YOU LEAVE THE CAR RUNNING FOR 15 TO 30 MINUTES. THE ENGINE/TRANS/SERVOS WARM UP, AND THE CAR IS NOW ABLE TO SHIFT INTO GEAR. THIS ISSUE ONLY HAPPENS IN COLD WEATHER. WE HAVE LOST ALL CONVIDENCE IN DRIVING OUR CAR IN THE PACIFIC NORTHWEST. WE'VE BROUGHT THE CAR TO JEEP, THEY REPLACED PARTS, REPLACED SHIFTER WIRING, ITS BEEN BACK TO JEEP DEALER 3 TIMES. THEY CANNOT FIX THE ISSUE. THERE SHOULD BE A ELECTRICAL SHIFTER OR WIRING HARNESS RECALL OF SOME KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448465January 22, 2022
UNKNOWN OR OTHER
Message came up saying Service Shifter and all lights on shifter turned red. Happened several times. Made appointment to have it checked. Was told I needed new shifter and the part would take 7 to 10 days (took 10) and that I should not drive it as it could lock up in gear. After researching on line it appears this is a problem for many people and does not appear to be a recall item with so many complaints. It has been repaired costing nearly $1,000. I think this should be reviewed with so many others having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448405January 21, 2022
ELECTRICAL SYSTEM
Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447886January 18, 2022
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, he noticed that the temperature gauge was increasing and then it decreased. An engine heater warning was displayed as the engine warning light illuminated. The contact stated that the brake pedal was depressed but the vehicle failed to stop as all motive power was lost. The vehicle rolled to a stop crashing into debris on the side of the roadway. The contact stated that there was no body damage to the vehicle. The contact stated that AAA was contacted and stated that they would contact the police however, the police did not show up. The vehicle was towed by AAA to the contact's residence. The contact stated that the AAA driver informed him of a recall that was related to the failure and the vehicle's PTU. The contact stated that the dealer was contacted to verify if the vehicle was included in a recall. The dealer informed the contact that the VIN was not included in a recall. The failure has not been diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11447483January 14, 2022
UNKNOWN OR OTHER
While driving down the street, my vehicle has started to automatically shift into neutral and the warning message, "must brake before shifting into gear" appears on my dash. I have to coast over to the side of the road in neutral, shift into park and turn my vehicle off before trying to restart. This has happened 4 or 5 times while I am actually driving down the road. When it is appearing to drive "normal" it has a warning message of "gear shift error" on the dash. So I paid a local mechanic to replace the entire gear shift component and my vehicle switched into neutral while I was driving again the next day. I am so nervous I will get into a wreck from this continuing to happen while driving my toddler around. I have not driven it since this happened right after picking it up from the shop. I then found a website listing a recall for my same year and make/model describing exactly what is currently happening with my vehicle. I called a local Jeep dealership about the recall and they told me since there was not a recall attached to my VIN number, they could not honor the recall. I am reporting this to you now to try and get my vehicle acknowledged and repaired under the recall. Here is the website where I found the recall: https://www.carscoops.com/2020/06/2014-2017-jeep-cherokee-recalled-over-serious-transmission-issues/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447304January 13, 2022
ELECTRICAL SYSTEM, STEERING
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447056January 11, 2022
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would stall and rev loudly upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where a software update was performed on the vehicle; however, upon returning home from the dealer, the failure returned without warning. After multiple start-ups, the contact was able to drive the vehicle home. The manufacturer was notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446423January 5, 2022
UNKNOWN OR OTHER
Service shifter message. Shifter lites turn all red. Screen on dash won't change when message is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445824January 1, 2022
ELECTRICAL SYSTEM
When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door. It also randomly messages that the license plate light is out but works fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444150December 17, 2021
UNKNOWN OR OTHER
The gear shifter bezel and wiring all malfunctioned while I was driving. After reading up on the issues seems like this is a very common problem for jeeps. All lights on the shifter were lit up and I was unsure as to what gear I was in. This can be a major issue for any driver and should be recalled nationwide for fixing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444035December 16, 2021
POWER TRAIN
Car needs a whole new PTU Input Spline system. It has worn down. Is a known issue in other sales models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443733December 14, 2021
UNKNOWN OR OTHER
As I am driving, the "service shifter" comes on and every gear on my vehicle lights up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443289December 9, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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