Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11422160June 24, 2021
EXTERIOR LIGHTING
Headlights do not point far enough down the road, making it difficult to see while driving at night especially on country roads or when raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422019June 23, 2021
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:SOLENOID/ACTUATOR
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power causing the vehicle to jerk back and forth and eventually stall. After a few minutes, the contact restarted the vehicle and was able to continue to their destination, however, the failure persisted several times thereafter. The contact noticed after doing an oil change the vehicle would consume a lot of oil and shortly after the oil change check engine warning light would illuminate. The contact checked the oil level and found the level low. The contact took the vehicle to a local dealer to have it inspected, but the dealer could not duplicate the failure. The failure continued and the vehicle was taken back to the dealer where the failure was diagnosed as a multi-air actuator with the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421559June 20, 2021
POWER TRAIN
My Jeep dashboard goes black, the vehicle stops in the middle of traffic. When I start the vehicle back up and shift it into drive it make a sound like I got rear ended. The transmission light comes on and the vehicle will only go about 20 mph. The check engine lights stays on. This has happened numerous times. The dealership kept the vehicle for 2 weeks, gave it back to me and stated they could not find anything wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421403June 18, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
While driving my jeep forward or in reverse my jeep launches forward very hard. I have to press on the brake abruptly so that I don't hit anything. Also when accelerating my speedometer shows the numbers increasing but my wheels are barely moving then it kicks forward abruptly. When turning or going over bumps I feel a pop in the steering column and sometimes the dashboard icon with the vehicle & squiggly lines under it appears. I told my dealership but the mechanic just said there is nothing wrong with it even though I know there is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421334June 17, 2021
POWER TRAIN
I have to have the PTU replaced because it went. It’s not even 6 years old and there’s been a recall on the PTU for my make and model and year, yet they’re saying not my vehicle. It’s costing thousands of dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420521June 11, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
No previous issues with the vehicle until this incident. That morning on my way to work my check engine light came on. I called my husband and he said he would check it out that evening. Got to work fine. When I went to go home from work my car was acting strange. The ac or blower and the radio wouldn’t come on at all until after about 15 minutes of driving. About 5 minutes later my brakes wouldn’t work at all trying to stop at a light and I ended up crashing into a car that was completely stopped while going about 35mph. My front collision detection didn’t go off until I was about an inch away from the vehicle and the automatic emergency brake didn’t engage either and normally if a car is turning slowly 30 ft ahead it will slam on the brakes. Nothing worked and I am terrified to continue driving this vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11419745June 5, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I go to pull out of a street The car just stop. I have my feet on the gas but it will not move, once I am in the street and also while in traffic it will not move even when foot on the gas I tried to explain to them at the car dealer where I took it. But I was charged 600 bucks for something else I guess this car is dangerous very dangerous I done almost had so many near missed accidents with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419602June 4, 2021
UNKNOWN OR OTHER
Didn't cause an incident yet but I don't know if it could. The start/stop thing keeps becoming unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419657June 4, 2021
UNKNOWN OR OTHER
Vehicle shut off while driving, happen twice in the middle of the road. No warning signs. Took to auto shop to tell me its electrical issues, only dealership can fix it but I got charged $220 dollar. Seeing multiple complaint of same issue but there is no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419481June 3, 2021
ENGINE
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle loss motive power, without warning. The failure recurred several times. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer was notified of the failure. The manufacturer was not yet contacted. The VIN was not available. The failure mileage was 83,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418697May 26, 2021
POWER TRAIN
Driving 70 miles an hour down highway my cars transmission light came on. Lost power to car. Pulled over and restarted car. Drove to side road where again lost all power. Had to sit in a tight blind curve to restart car. With my child in the car. This car is not old and should not have this issue. There are numerous other complaints about the same issue on 2014 and 2015 model. It is actually stated that 2015 has more complaints. And yet, jeep has done nothing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417645May 18, 2021
POWER TRAIN
THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 60 MPH, THE SERVICE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND FAILED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITING FOR A WHILE BEFORE PROCEEDING. AFTER APPROXIMATELY A MILE OF DRIVING, THE FAILURE RECURRED. THE CONTACT PULLED OVER, WAITED FOR A WHILE BEFORE PROCEEDING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA Campaign Number: 16V529000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416248May 12, 2021
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED WHILE OPERATING THE VEHICLE, THERE WAS AN ODOR OF BURNING ENGINE OIL WITH A KNOCKING SOUND COMING FROM THE ENGINE. THE CONTACT STOPPED TO INSPECT SMOKE COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414901May 3, 2021
POWER TRAIN
SERVICE TRANMISSION WARNING COMES ON WHILE DRIVING BUT NO CHANGE IN PERFORMANCE. THEN I HAD THE RECALL NOTICE SOFTWARE UPDATE...LESS THAN A MONTH LATER, THE SERVICE TRANSMISSION WARNING CAME ON WHILE PARKED AND COULD NOT GET CAR TO START OR SHIFT WHEN IT FINALLY DID START. THEN..ALL OF OF SUDDEN IT WAS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414203April 27, 2021
POWER TRAIN
WHILE DRIVING ON A CITY STREET MAKING A LEFT HAND TURN AFTER SLOWING DOWN AT A TRAFFIC LIGHT THE SERVICE 4WD POPPED UP ON THE DASHBOARD. THERE WAS NO NOISE OR INDICATION OF AN ISSUE UNTIL THE SERVICE NOTIFICATION POPPED UP. I PULLED INTO A PARKING LOT AND CALLED THE DEALERSHIP. I DESCRIBED THE SITUATION AND WHEN ASKED IF THE CAR WAS DRIVABLE I WAS TOLD YES. I WENT INTO A STORE FOR ABOUT 20 MINUTES. WHEN I TURNED THE CAR BACK ON THE NOTIFICATION DID NOT APPEAR. I DROVE APPROXIMATELY 9 MILES ON INTERSTATE AND ANOTHER CITY ROAD TO HOME. WHEN I BACKED INTO MY GARAGE THE NOTIFICATION POPPED BACK UP AND I ALSO SAW A FRESH OIL SPOT ON THE GARAGE FLOOR. WHEN I LOOKED UNDER THE CAR I SAW THE REAR DIFFERENTIAL CASE WAS CRACKED ALL THE WAY AROUND. THE CAR WAS WELL MAINTAINED, GARAGE KEPT AND DRIVEN INTERSTATE AND PAVED CITY STREETS. THE MECHANIC WHO DID THE REPAIR FELT THE PART SHOULD HAVE NOT FAILED AND THE FAILURE WAS CAUSED BY A MECHANICAL DEFECT. I DO HAVE THE DEFECTIVE PART THAT WAS REMOVED FROM THE VEHICLE AFTER IT WAS REPAIRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413056April 20, 2021
ELECTRICAL SYSTEM, STEERING
SERVICE SHIFTER ERROR- WARNING LIGHT APPEARS. ALL OF THE GEAR LIGHTS ARE LIT SIMULTANEOUSLY. THEY WON'T TURN OFF UNTIL I RESTART THE JEEP (2015 CHEROKEE) ONLY TO START A SHORT TIME LATER. THIS HAPPENS WHEN THE CAR IS IN MOTION AND HAS OCCURRED ON STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406719April 6, 2021
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING AND THE JEEP DIED ON THE ROAD. THIS HAPPENED 2 DAYS (APRIL 4 & 5TH, 2021) IN A ROW. NO WARNING LIGHTS. I HAD TO REMOVE THE KEY AND OPEN THE DOOR TO RESET THE SYSTEM AND THEN IT FINALLY RESTARTED. TIRES PLUS REPORTS NO CODES WHEN DIAGNOSING. WAITING TO HEAR FROM JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406376April 5, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CAR JUMPS FORWARD WHILE DRIVING AND REVERSING. RECENTLY BACKING OUT OF MY DRIVEWAY MY CAR JUMPED AND I HIT MY MAILBOX. THE JUMPING IS A BIG JUMP FORWARD THAT THE CAR FEELS LIKE I HIT SOMETHING EVERYTIME. IT JUMPS TYPICALLY EVERY OTHER DAY WHILE DRIVING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11406317April 4, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE STALLS AND LOOSES POWER. THUMPING IN CERTAIN GEARS. STALLS AND THEN JERKS FORWARD . SOMETIMES DOES NOT WANT TO PICK UP SPEED EVEN WHEN HITTING GAS. THIS HAPPENS MOSTLY ON CITY STREETS. RIDES SMOOTH WHEN ON HIGHWAY GOING HIGH SPEEDS. AT LOW SPEEDS JERKS AND STALLS. ALSO GAS TANK LIGHT KEEPS COMING ON NO ONE IS ABLE TO FIX IT FIGURE OUT WHAT'S WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405642March 30, 2021
POWER TRAIN
THE OIL COOLING PART BROKE ON MY JEEP CHEROKEE, I NOTICED AN INORDINATE AMOUNT OF OIL ON THE DRIVEWAY, BUT NONE OF MY 'ENGINE ISSUE WARNINGS' CAME UP SO IT MUST'VE BEEN IN THE LAST COUPLE MILES BEFORE I NOTICED THE PUDDLE ON MY DRIVEWAY. M Y MECHANIC SAID THAT HE'S SEEN THE PROBLEM ON A FEW CARS AND TRUCKS BEFORE REPAIRING MY JEEP. THE STRANG THING IS THE PART WAS BACK ORDERED. IT TOOK 2 AND 1/2 WEEKS TO GET THE PART, AND HIS PARTS DEALER HAD ORDERED 60. MY JEEP IS 2015, BUT HAS ONLY 33,000 MILES ON IT. THE SERVICE CONTRACT HOLDER IS TRYING NOT TO ALLOW THE CLAIM. BUT I WILL USE THE INFORMATION HERE AND ELSEWHERE TO TRY TO CONVINCE THEM OTHERWISE. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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