Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11442160November 30, 2021
POWER TRAIN, ENGINE, SUSPENSION
Car has been jerking almost immediately after buying it brand new. They supposedly "fixed" the problem but jerking has not stopped. it hesitates when trying to accelerate most times and when it shifts into gear it thrusts/jerks so hard. Vehicle has stalled on me numerous times in traffic while coming to a stop. very afraid to even drive it. It shifts into neutral while driving or turning. it completely shuts off sometimes while in traffic or turning. cars had to slam on brakes to prevent from hitting me. this happened on several occasions. had to get the motor mounds and transmissions mounds replaced. Driving down the highway changing lanes wheel felt like it locked up. getting off the interstate was very hard and scary. steering wheel would not let me turn completely. get it home after wrestling with it. turn it off, to see what the problem was thinking I need power steering. tried turning it bac on NOTHING! get it towed, needed a water pump, but found that my motor and transmission mounds needed replaced. after complaining about the jerking movement for so long dealership said it wasn't the transmission and it wasn't going to be covered under warranty. I put too much money into this what supposed to been a new car to have so many problems from the jump. why is their not a recall on this whole vehicle????? Have all these issues but no recalls but 1 has been made. or I should say campaign. all these complaints about this particular car but no remedies for it. not even when they "update" "fix" it. too may problems. this is the worst car I've had. used cars didn't give me this much trouble. I need to be reimbursed for all the problems i should not have had from a new car. and not covered under warranty at all. clearly it has transmissions issues and engine issues. just wasting my time going to get these "fixes" for it not to be fixed not once. the date below is not the first time. it's only the most recent that my car has stalled, jerked and shut down. horrible car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441101November 19, 2021
VEHICLE SPEED CONTROL
Pressing on the gas and the car does not move. Randomly stops and I would have to turn it off and back on in order for it to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440765November 17, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
While in first and second gears, the car doesn't seem to know which gear to shift to. It jerks in and out of both gears and is even worse on inclines. Happens mostly under 15mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439786November 8, 2021
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Transmission control module and speed control I couldn't exsellerate while driving in traffic and my car would lock up in neutral and wouldn't allow me to turn off the engine and it was flashing all sorts of problems at once, it would also jerk when I shifted the mechanic first told me I needed a battery and then said I needed a flash update and when none of those problems resulted in fixing my car he then said my Transmission control module was bad so now my car is inoperable so I took it to the dealership and I'm waiting for results. When I'm driving on the freeway I sometimes lose speed or my car would shift into neutral and then jerk when I try to put it back in driving and at times it wouldn't start or become difficult to slow down at an intersection or stop light, my husband is disabled so when it jerks it causes him to hit his head on the passenger side window because he has lost a lot of motor control on his right side due to having a severe stroke it's unsafe for us to drive this car not knowing if it's going to stall, jerk, speed-up or shift into another gear or not completely stop at an intersection because it becomes hard to press the break.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439208November 3, 2021
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 MPH, the emergency brake warning light, the ABS warning light, and other unknown warning lights were illuminated. The vehicle was taken to the dealer and the recall repair for NHTSA Campaign Number: 20V343000 (Power Train) was completed however, the failure had been recurring. The contact stated while driving 70 MPH, she heard an abnormal sound, and the warning message "Service Four Wheel Drive" illuminated. The contact continued to drive the vehicle to her residence. The vehicle was taken to the dealer who diagnosed that the Power Transfer Unit and emergency brake had failed and needed to be replaced. The manufacturer was made aware of the failure and advised the contact that they could not assist, and she would be responsible for the cost of the repair. The vehicle was not repaired. The approximate failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438950November 1, 2021
POWER TRAIN, UNKNOWN OR OTHER
The Transmission is making a grinding noise when I attempt to shift it. It will not go into any gear. This happened without any incidents. I was attempting to start it from inside my garage to leave.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438021October 25, 2021
SEATS
Seat is become loose and has to be hand tightened on. a regular basis. Taken to dealer they say it’s not under my warranty and that the insulation trim is worn out that’s why it’s becoming loose. They are saying at the dealership and with Chrysler that it is not a safety issue and therefor can’t be put under the manufacture warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438120October 25, 2021
FUEL/PROPULSION SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Nearly all of the warning lights came on suddenly at the same time. Service parking brake, service transmission, service antilock braking system, service forward collision system and more. The vehicle then starts to have trouble shifting and sometimes acceleration is gone completely. I had to coast over to shoulder on the freeway multiple times. Turning the vehicle off and restarting seems to help somewhat and allowed me to get the vehicle home. Sometimes acceleration is jumpy (slowing down then speeding up again). I have had the vehicle serviced 3 times for this issue. First time they stated it was fixed with a software update. Second time they replaced a sensor inside the transmission, and the third time they replaced the PTU. All of these repairs and the $1,000+ I have paid for the repairs have done nothing to address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437595October 21, 2021
ELECTRICAL SYSTEM
My liftgate tries to operate while I am driving. I have taken my jeep in to the dealer 3 times for the same issue. They have thrown parts at it but never fixed it. I believe this is an electrical problem because it only happens when the weather is hot and inside vehicle temp is hot. The lift gate will operate without expectation or try to, even when I am driving. When I am driving, A warning will show on the dash "shift vehicle to park to operate liftgate" while I am driving. If the vehicle has been parked for a while and the internal temperature is hot,, I can touch the sensor door handle to unlock the door and the lift gate will operate on its own and open. The lift gate does not do this when the internal vehicle temperature is not hot. The lift gate will also begin operating itself while being parked with the vehicle running - if the internal temperature is hot and the weather is hot: I can be parked with the engine running and the lift gate will operate itself up and down sometimes multiple times. (Like in the bank drive through - has happened multiple times). I am not ever touching anything that could have begun this operation. Dealership keeps telling me that it is not a known issue but there are multiple videos on YouTube about the lift gate operation of this vehicle and they all say it requires pulling the fuse out and then putting it back in to reset. This is an electrical issue, it has to be. There are 2 other recalls that involve the lift gate modules for this vehicle - the VIN for my specific vehicle says it is not involved in those recalls- but I cannot believe this - this issue has been ongoing since the vehicle was 1 yr old. The dealership cannot seem to find the problem and is, at this point, just throwing parts at it, which is not fixing it and only costing money. For some reason they refuse to look at the wiring or relay modules. I believe this is a serious safety issue and worry that it will never get repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437610October 21, 2021
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would erroneously shift to neutral causing the vehicle to reduce speed. The vehicle had to be restarted to correct the failure. The vehicle was taken to an independent mechanic who diagnosed that the transaxle range sensor wiring harness was faulty and needed to be replaced. Additionally, the transmission module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V529000 (Power Train). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437448October 20, 2021
ENGINE, UNKNOWN OR OTHER
Purchased 2015 Jeep Cherokee Latitude Dec 1, 2020 & Sept 2021 discovered something wrong with transmission, mechanic researched jeep & said previously there was a RECALL- TCM- transfer case reflash module, dealership/ manufacturer will not response to my calls to help with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437510October 20, 2021
ELECTRICAL SYSTEM, ENGINE
1. My car has fully turned off while driving, on two separate occasions. The first time was a slow crawl and it shut off. The second time I was going roughly 30mph and it shut off. Both times, it shut off (including the instrument cluster, entertainment console, lights, etc.) after a couple of seconds everything came back on, but I had to put it into drive and recycle the key to get the engine to start back up. 2. When the car fully shuts off there is no way to accelerate, imagine if you pull out in front of someone and it shuts off, and you are stuck in the middle of an intersection? 3. The dealer has not been able to reproduce the issue (if you look up online, many people are having this same issue for the Jeep Cherokee). 4. No 5. No warning lamps or messages. Everything just completely shuts off and goes black.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437060October 17, 2021
EXTERIOR LIGHTING, FUEL/PROPULSION SYSTEM
factory headlights are terrible. almost impossible to drive at night and really bad when its raining. talked with local dealer and they said there is no problem. start/stop does not work also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436271October 11, 2021
UNKNOWN OR OTHER, ENGINE, VEHICLE SPEED CONTROL
THE TRANSMISSION LIGHT POPPED ON ONLY AFTER HAVING IT FOR 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434815September 29, 2021
POWER TRAIN
Incident occurred with no prior warning on a Thursday. Vehicle took several attempts to crank, then rough shift into reverse, once going forward power loss experienced and vehicle would not accelerate above around 20 mph in heavy highway traffic. Check engine light and service transmission light appeared on display at that time. Vehicle driven until home and safely parked. Dealership contacted for repair and stated they could not get vehicle in until Monday. Subsequent attempt to crank vehicle required multiple attempts before engine cranked, rough down shift from park to reverse and gear shift stuck in neutral position not allowing shift into drive, parking brake engaged automatically. Vehicle now undriveable, attempted to run OBD2 codes, code scanner unable to communicate with system, scanner checked on another vehicle and found to be functioning properly. Now unable to get vehicle to dealership without flatbed tow truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434186September 24, 2021
ENGINE
Rocker bearings failed in the rear of the head. This impacted the right side intake camshaft. They replaced the rear intake and rear camshaft, rear and front rockers and also valve cover gaskets and upper intake seals. The only indication of a problem was a tapping sound coming from the engine. No warning lights on the console. If this had gone UN repaired the engine could have seized at any time while traveling causing an accident. The repair technician indicated that the new parts would not fail the way the original equipment failed. Chrysler has refused to pay for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433638September 20, 2021
POWER TRAIN
When driving on the highway the transmission lost power, the car went into neutral and lost all power steering. Restarted the car and it did it again while traveling on the highway. No warning or system warnings were given. When we went to the dealership they said the transmission/computer software needed updated and this usually happens after 100,000 miles. They said this happens routinely. Was very dangerous when traveling at 75 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433160September 16, 2021
POWER TRAIN
The automatic 9 sped transmission has not been hesitating after backing up and then putting it in drive to move forward. Also when driving up hill the transmission fails to shift into another gear and the RPMS increases. While stopped at a traffic light the transmission hesitates causing me to be concerned with being hit from behind. Then when accelerating the transmission does not shift and the again the RPMS stay at a high rate. I feel the with the erratic behavior of the transmission is puts and an other at a safety risk. The problem has not ben confirmed by the dealer and has not been inspected. There have been not warning lights or messages to indicate a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433070September 15, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Jeep Cherokee. The contact stated that at start-up, the "transmission, service required" warning message appeared on the instrument panel. The contact proceeded to drive the vehicle with the warning message displayed and while driving 25 MPH, the vehicle lost motive power. The contact was able to park the vehicle and had it towed to an independent mechanic. The mechanic could not diagnose the failure and had to tow the vehicle to another independent mechanic who was also unable to diagnose the cause of the failure. The manufacturer was then notified of the failure and acknowledged that the failure was a known issue; however, there were no recalls on the VIN. Upon investigation, the contact linked her failure to a defective PCM (Powertrain Control Module). The vehicle had yet to be repaired. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432213September 8, 2021
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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