Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11476031July 26, 2022
SERVICE BRAKES
Electronic parking break activated while driving. When attempting to turn left on a two way street electronic parking break activated by itself and locked the rear wheels. Car currently parked as I am unable to move it. EPS system will not release. Parking break still engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475635July 25, 2022
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that whenever they would start their vehicle the parking brake and 4-wheel drive service lights would illuminate. The vehicle no longer functioned as an all-wheel drive as intended to but instead as a front-wheel drive. The contact took the vehicle to the dealer who diagnosed that the PTU failed to communicate with the ECU and needed to be replaced. The failures related to NHTSA Campaign Numbers: 20V343000 (Power Train) and 20E037000 (Power Train) however their VIN was not included. The contact was unable to be repaired due to a lack of parts being available. The manufacturer was made aware of the failure and informed the contact that due to being the third owner and that there was no warranty. The approximate failure mileage was 63,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475103July 21, 2022
Insert, Padding, Carry Handle, Shell, Base
The foam that is minimally-glued into the headrest popped off of the shell after a couple months of use. We were able to hold it in place with the fabric cover for several months. then the foam began slipping and ultimately cracked in half. We were unable to keep it in place after that. We have photos of the damage. The seat has been destroyed per the request of the manufacturer. Once the headrest is raised above the level of the outer seat shell, any amount of pressure or holding on to the headrest causes it to bend and flex. I believe this allowed the headrest foam to pop off. Without the foam in the correct location, there is not appropriate padding for the child's head in an accident. A report was made to Chicco. Though outside of the warranty period, Chicco replaced the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473594July 12, 2022
ENGINE
Sounds like a backfire. Happened 3 times in 2 days. Engine was replaced 2-20-2020@ 55,029 mi. Currently has 67713 mi
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473044July 9, 2022
UNKNOWN OR OTHER
I am not sure if it is my PTU system but my vehicle shuts off when I am at a stop or idling. It is very unsafe to drive and could cause collision. I took it to a local shop and the owner said the scanner read nothing! Something is wrong if my car continues to completely shut off while in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472620July 6, 2022
ENGINE
While I am driving and the kuds in car, the car completely power off calling into park before switching on. I was in a big big trouble. I checked online and found that cars 2014-2017 had a call for PTU that causes the same horrible situation that I was in. It was a nightmare. I used my car that never face any problem where I take of it and use it usually for serving my kids driving them to their school and activities. I face the problem 3 times yesterday 2 timed and thanks God while I was on the traffic light but to day is horrible while on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472203July 3, 2022
ELECTRICAL SYSTEM
I open the car with key fob and vehicle dash lights up when I go to start vehicle everything goes black and vehicle will not start. The battery in vehicle has been checked and in good condition I replaced key fob battery still does not work. This has happened a couple times and then vehicle will magically start. I am generally stuck for a while before we can get it going . I have tried putting fob against starter button to start doesn’t work, I have pressed brake hard, still noting leaving me stranded at night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470288June 21, 2022
POWER TRAIN
As I was pulling on to a main highway the vehicle locked down on me and would not go into reverse or drive. When I try to put it in reverse or drive it makes a bad noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469191June 14, 2022
UNKNOWN OR OTHER
I have had issues with the front end (wheels/suspension/drive train) doing a severe wobble, which has gotten worse over the years, since mid 2016. It started when my Jeep only had approximately 45,000 miles on it. It is worse when I am going at speeds of 55 mph and over, when in a curve and when hitting a bump/pothole. It is so bad at times that it feels as though the front end of the car is going to come off. This is a hazard when driving and I am concerned that eventually myself or someone else is going to get seriously injured or worse. I have told the dealership service departments, that I have been to over the years, about it and they can never seem to recreate the issue nor find any problems. One of these individuals went as far as to say, "it is supposed to do that, that is how it corrects itself" (which I do not believe for a minute).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465959May 24, 2022
POWER TRAIN
There is a very hard shift in the transmission on take off. It also make a noise in the transmission when this happens. Very sluggish take off speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465191May 18, 2022
ENGINE
oil leak at engine cooling system which is common on jeeps from 2014 to 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465219May 18, 2022
POWER TRAIN
Vehicle randomly shifts to neutral while driving, typically at slower speeds. This has been happening for 6 years. It doesn’t feel safe when you’re sitting in an intersection and the vehicle is in neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464881May 16, 2022
POWER TRAIN
2015 Jeep - while turning left from a stop sign, the vehicle temporarily gave out on the road, making a loud clunking sound, then switched from auto to snow gear. Thankfully, there were no other cars nearby. The service light came and when taken to the shop - we were informed the PTU required replacement, costing us close to 4K. The vehicle was bought new and is less than 7 years old. For years, I noticed a problem with the vehicle and could not understand the power issues since the car was a new purchase. This is a huge safety concern and when purchasing a new car, you don't expect having to spend 4K close to 7 years later due to faulty design/manufacturing vs. normal wear and tear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462448April 27, 2022
POWER TRAIN
The part on my car that is at fault is recalled and has a service bulletin open for many of the vehicles made within the same few years. Mine missed the cut off by a month but has the exact same issue with the PTU being faulty. Has the svc 4wd light on. Had it inspected by mechanic and is the same issue as others that are covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462326April 26, 2022
POWER TRAIN
6 weeks after completing safety recall w47 at our local jeep dealership, we noticed a large puddle of fluid in our garage. After inspection, the rear differential had completely broken open, exposing the gears inside. The differential had to be completely replaced. Fortunately, this happened in our town. We previously had no problems with the vehicle. There were no warning lights or anything similar. This happened at 76000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461258April 19, 2022
POWER TRAIN
I experienced and continue to experience multiple repeated issues with hard/delayed/erratic upshifting in this vehicle. I have taken it to various Jeep dealers a minimum of 7 times to resolve the issue. I was often told there was noting wrong and the issue could net be replicated. Software upgrades were performed multiple times that supposedly resolved the issue. The issue remains unresolved. It is a safety issue and a known defect. This occurs frequently and can occur on a daily basis. The issue began shortly after I purchased the vehicle in May 2015 and continues to this day (April 2022). The last time I took it in (around October 2021), another software upgrade was performed with no resolution. This is not acceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460811April 14, 2022
POWER TRAIN
Driving down the road. Vehicle made loud noise and although it was in drive it actually shifted into neutral. I was not able to put into gear and I was stuck in middle of road. I got our and pushed it to the side of the road but definitely a safety concern as I just got off a crowded interstate and could have crashed. I was blessed. Called insurance and had them tow to shop. I was on military orders at the time so I had to rent a uhual trailer and tow my vehicle cross country because of this incident. I believe there is a recall for the PTU now that I have had it looked at. I had to take it to a shop because the dealership wouldn’t look at it for over a month! they are saying it’s not covered under the recall even though the faulty ptu made the output shaft west the teeth down and cause this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459458April 3, 2022
UNKNOWN OR OTHER
3g sprint went away in the middle of January this year 2022..So did the uconnect 911 safety button, which means when a emergency happens there is NO way to get help now..jeep/uconnect has NO update NO fix to the problem..this is a safety issue in my opinion.. also the app does not work and you can not remote start, lock or unlock your car which also could be a safety issue in a bad situation.. I have contacted jeep FCA and unconnect and they dont seen to care..buy a new car they said..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458801March 29, 2022
ENGINE
The timing cover gasket is leaking oil and burning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458741March 28, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Vehicle has been struggling to accelerate Vehicle unable to maintain cruise control Vehicle vibrates
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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