Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11549457October 11, 2023
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
Indicator lights are shown on dash include gas cap, seat belt and engine. All gear lights display red when driving and states to service shifter. Dash displays service engine soon. Service air bag system. Seat belt will constantly ding even though it is buckled and will not stop dinging. Replaced gas cap, but indicator light continues to display on dash. Strongly believe there are electrical issues causing theses defects. Took to local dealership and they performed an update, but the indicator lights started to display again the following day, along with the constant dinging from the vehicle not being able to sensor the seat belt being buckled. This has been happening for over a year now and no one seems to be acknowledging there is an extreme safety concern with this vehicle. Strongly believe it is due to the fact of being at fault and not wanting to correct the defects without compensation. Plus there is an abnormal sound when accelerating since these issues began and are continuous. If you’re an attorney reading this, please find me through my vin #. I’m tired of dealing with these issues and willing to take legal action to resolve these issues. Will never buy a Jeep again. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549118October 10, 2023
STEERING
my 2017 jeep cherokee (vin [XXX] ) has two recalls that are affecting the vhicle. the first is the shifter and harness recall that causes the vehicle to display "service shifter" messages randomly, and all of the shifter lights turn on. the second is the recall effecting how the vehicle shifts. please send me information on how to get these recalls fixed without having to pay a fortune. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548975October 9, 2023
ELECTRICAL SYSTEM
Shifter lighting up all gears and parking brake initializing while driving. Happened more than 3 times already, two other times happened while at stop sign/light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548164October 4, 2023
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
Shifter alarm and need to stop the car to reset. Terrible on the highway engine will shut down. Temperature overheating stopped car working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548184October 4, 2023
ENGINE, POWER TRAIN, WHEELS
In the first incident, the engine stalled. Next incident, warning lights on the dash appeared (engine light, traction light, and throttle control) and when pressing on the gas peddle, the car would not respond (would not increase speed). I had to put on flashers to a warn car behind me. Very scary. Bringing in for service ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547801October 2, 2023
POWER TRAIN
Driving in normal conditions, had the vehicle loose power to all 4 wheels when on the road. After taking it into a shop mechanic stated that the power transfer unit was the cause of the problem. This created an extremely unsafe situation leaving me unable to move the vehicle and not being able to control it in either direction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547450September 30, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Service shifter light comes on and off randomly while driving. Won't allow my vehicle to restart after shutting off without getting a jump to start it. Had the shifter replaced on 3/31/22 at 64,000 miles and now again it's happening at 89,000 miles on 9/29/2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545923September 21, 2023
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The Service Shifter light came on and keeps coming on sporadically. I was dismayed to learn that there are numerous complaints regarding the Service Shifter light on the 2017 Jeep Cherokee. Has this ever been formally addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545365September 19, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the Service 4-Wheel Drive message was displayed. The vehicle was taken to an independent mechanic, who diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544865September 16, 2023
POWER TRAIN
Several months ago, my dashboard displayed a service four-wheel-drive message. I took it to a mechanic. They diagnosed to have the code C14A7-97 CPU motor component system operation obscured or blocked. Further research was conducted and there are several bulletins out for this year and model regarding differential input splines wearing out due to a manufacturer issue creating a major safe issues. In addition on several occasions the warning light for my parking brake has come on, according to an article I read this is a symptom and safety issue related to the transfer case flaw. I speculate a parking brake failure could potentially cause a roll away. There is no recall for my specific VIN for this issue although it’s evident that this is one of the Jeep Cherokee’s that was effected. I fear that if this causes my vehicle to lose power while driving could lead to a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544264September 13, 2023
POWER TRAIN
September 6, 2023 my 2017 Jeep cherokee started making noises while driving and the service 4wd light came on. I called Quirk Jeep service and I was told to not drive it and have it towed to the shop. The problem was diagnosed as a PTU failure. I was not off road but on a local paved road when it failed. As of today 9/13/23 I was told there were no PTUs available anywhere and my car was not covered by recall W47 (20V343 NHTSA).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543439September 8, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2017 Jeep Cherokee. The contact stated while driving 50 MPH, the vehicle stalled and lost motive power. The contact stated that the vehicle then started to reverse independently. The contact stated that the transmission also failed to shift properly. No warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542910September 6, 2023
POWER TRAIN
The contact owns a 2017 Jeep Cherokee. The contact stated that while stopped, the vehicle was shifted into reverse; however, the vehicle failed to respond as needed. The service shifter warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542392September 3, 2023
UNKNOWN OR OTHER
I purchased 2017 Jeep Cherokee from Jim Riehls Friendly dealership 2/2022. On 5/2023, the parking brake engaged while I was pulling out of my driveway and I blocked on coming traffic in my neighborhood. Called a tow truck and took to my mechanic (Kay's Auto Shop). They recommended taking to Jeep dealership as needed "a code check for electronic park brake failure". Jeep was able to drive to dealership. Dealership evaluated Jeep and asked if I had "driven into a lake"? There was water under the rear mat in spare tire area from unknown leak. I have never seen or heard a leak from sunroof or rear hatch. Dealership offered to fix problem but would be charging me to find leak. Representative said up to $4,000 and not guaranteed. I drove Jeep home. When I went to drive to doctor's appt., parking brake was engaged again. I am a 58 y/o new widow and I don't trust this vehicle. I believe it to be unsafe and unreliable. I have documentation and pictures for your review. Thank you for your careful consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541200August 28, 2023
AIR BAGS
My vehicle was in 2 MAJOR wrecks. One in dec 2021, where I t boned someone who turned in front of me at a green light. $19k in damages. Should have totaled it. But how in the hell the air bags didn’t go off is amazing. Bc my chest hit the steering wheel so hard i had to be treated for it. Not only that but the wreck destroyed my lower vertebrae. After it took the shop 6 months to fix and taken back for problems multiple times. I had it 2 weeks, and the brakes failed. Due to something the shop did I’m sure but I rear ended a lady with no brakes at 45-50 mph. Slamming directly into her even though I saw her. I broke my toe I hit the brakes so hard. But again I hit her directly where all the sensors are and this wreck was worse than the first the vehicle totaled and no air bags went off…. I shattered my left knee from hitting the dash.broke my big toe on my right foot etc. why didn’t my air bags go off…… I bought my vehicle certified pre owned in 2019. There’s no way in either wreck I missed that air bag sensor. I work in the collision industry. I know they have to be hit directly on to make them go off but there is no reason mine shouldn’t have other than a defect. I was alone in the first wreck, the second I was further injured and had to stop treatment I was still undergoing from the wreck before bc of the lapsing. My daughter was also injured in the second wreck. Second wreck happened in July 2022
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11539564August 19, 2023
UNKNOWN OR OTHER, POWER TRAIN, ELECTRICAL SYSTEM
Shifter Service message appears on dash while operating vehichle. All lights for transmission position are lit up at the same time. This occurred during "normal" operation of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537256August 8, 2023
POWER TRAIN
Service shifter message was displayed along with one chime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537015August 7, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I did have an incident in July of 2022, my car would not get out of park. I was in a drive through and put my car in park. When I went to put my car in drive. The vehicle completely shut off and began to roll backwards. The next set of issues, I first noticed the issues in the beginning of 2023. The service 4wd light is on and the parking brake will not engage. The 4wd itself works just fine, each terrain mode will engage. So Ilderton Dodge Chrysler Jeep Ram (High Point, NC), looked at my vehicle and said the PTU was bad and needs to be replaced. This passed weekend, I was driving entering a highway via acceleration lane and my car had trouble switching speed limits. Which leads me to believe the necessary power was not able to perform. This is detrimental to the safety of myself and others. Should my car's brakes fail or car lose power; it could seriously injure myself, innocent people in the vicinity of my car, or mechanics working on my car, etc. I work at a Pediatric office and would hate for the brakes to fail at work. Chrysler has already recalled 96,000 Jeep Cherokees for the exact same issue. Due to this, the PTU is back ordered and cannot be located anywhere in the US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536406August 3, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Parking brake engage itself upon starting car and was still engaged while backing out of garage. Service parking brake and service start/stop warning lights are now on. Investigation for repair found excessive drain on battery for age of the battery (14 months).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533669July 21, 2023
POWER TRAIN
transmission slips to the point it jerks my car when it down shifts and going down a hill it will rev up over 3 rpm
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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