Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11496383December 7, 2022
POWER TRAIN
Vehicle started to make a random thud underneath at different speeds. Could not find any reason or view anything. SERVICE 4 WD LIGHT CAME ON. Could not find anyone to check the code for more than 2 weeks. Felt the vehicle was unsafe to drive even when light went off. The anxiety actually put me in the Hospital on Thanksgiving morning with elevated blood pressure. I parked the car until my service appointment Dec 6 2022 It needs the PTU now per Jeep Sansone Rahway NJ 732-587-1100 How does it not fit the recall requirements when the same vehicle of those years does?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496194December 6, 2022
POWER TRAIN
Transfer case failure. Notice failure as8 a click...clicking louder and louder no matter direction. Turning, forward, reverse. Unable to find/locate replacement 2 spd transfer case - new or remfg. Where can I get parts???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494853November 25, 2022
POWER TRAIN
My 2015 Jeep Cherokee trail hawk has major shifting problems . It hard shifts at times and doesn’t engage at times which can cause an accident. I have researched online and there are thousands of people complaining about the very same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494021November 17, 2022
POWER TRAIN
On 10/30/22 driving the vehicle on a 2 lane road with no shoulder the car locked and stopped in on going traffic with cars avoiding to hit us. State police had to come to due to dangerous situation of accident and car was towed. Towed to jeep dealer and told the transmission needs replaced due to misaligned gear ratio. This is a 2015 kept in excellent condition with 55,000 miles. Told cost is 8,000 to repair. With all the transmission problems and lawsuits with jeep and known issue this should have been recalled or repairs made before incident. This vehicle is unsafe and we could have been killed. The consumer stated the vehicle has been traded in and needs a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493010November 10, 2022
POWER TRAIN
Error code popped up saying the 4wd system is unavailable. Found that there was a recall for my model year for bad PTUs, but my specific vehicle is not on the recall list. Never taken off road, just normal daily driving, about 60k on the odometer. Jeep needs to recall all of these units and fix this problem, as it is all too common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492954November 9, 2022
POWER TRAIN
Serv 4wd light came on. Never use 4wd option. Took in for service and was told we needed to update power transfer unit fro a recall which they did and also replace the power train unit. Why did they update the prgram if they knew the unit was bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492775November 8, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
UNKNOWN I had to jump my vehicle due to battery dying out. Once jumped, I received a warning that my electrical emergency park brake malfunctioned. I had trouble shifting gears if I could get them to shift at all. I could hear and feel grinding beneath the jeep. Looking deeper into this it was discovered that there is a vehicle investigation (pending potential recall) on water leaking inside the vehicle to be causing corrosion leading to the E Break module to fail in my specific model. I eventually got the vehicle towed to the dealership. Their service department claimed I may have spilled drinks into my module. I do not buy drinks or carry any in my vehicle cupholders (which are placed by design right behind the gear shift module). Nothing was spilled, the damage is consistent with the common issue pending investigation #PE22009. I am currently awaiting a complete transmission replacement due to the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492618November 7, 2022
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving uphill at approximately 5 MPH, she heard an abnormal noise, and the vehicle began rolling backward. The contact stated no warning light was illuminated. The contact stated the vehicle rolled to a stop. The vehicle was not drivable. The contact stated she manually pushed the vehicle near her residence. The contact towed the vehicle to an independent mechanic and was referred to the local dealer. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to the dealer not having the equipment to repair the vehicle. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V529000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492248November 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a 2015 Jeep Cherokee Trailhawk. It has been in the shop many times due to poor manufacturing and recalls. Prior to me purchasing the vehicle in May 2020, it was involved with a recall for a water leak and powerlift gate short due to water damage. It has leaked water into the hatch/ trunk area since I purchased it. I have spoken with 2 dealerships about the issue. The most recent was November 1, 2022 when it was left with Rockwall Chrysler. My issue is that the Electronic Parking Brake Module was damaged to due heavy rain and the continued leak. On October 30, 2022, we were trying to leave in the cherokee and the Service Brake warning light was on as well as service shifter. The vehicle was stuck due to a malfunctioning parking brake. After multiple attempts, the brake disengaged and I continued to work. October 31, when I started the vehicle the following warning/ service lights were on and remains on: Service Brake Light (2 different lights) ACC/FCW not available / service Auto start/ stop unavailable/service Airbag warning light (went off 11/3/22) 4WD Unavailable/service On my drive home from work, the electronic parking brake engaged while I was turning across traffic and I almost was hit by a large delivery truck. Once I managed to get the vehicle to drive, it happened again on the highway service road and I was very close to being rear ended by an 18 wheeler that was driving behind me. The dealership did no repairs due to the $575.00 charge I cannot pay to diagnose and do a leak test. I explained this was involved with a recall and they basically told me it was fixed in with Canada or Ohio and I needed to return to that dealer (I live in TX). Which is not possible because the vehicle is sitting in my drive way and will not move due to the brake being stuck on. I picked the unrepaired vehicle up on 11/3/22 and was advised its best to get rid of as soon as possible. The problem is that I owe roughly $13,000 on the jeep. I cant afford this and a rental
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492262November 4, 2022
POWER TRAIN
Transmission shifter failure intermittent inability to place in park . Service shifter light on with no repair available. Entire shifter and bezel and wiring replaced, and problem came back within one years' time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492267November 4, 2022
POWER TRAIN
vehicle loses power sometimes when the gear shift is D position of the 9 speed automatic transmission. This has happened 3 times in one week. The saftey concern is that two of those times were while crossing a busy intersection. A certified dealer reprogrammed the PCM this week(I paid for the service) but I believe the manufacturer is aware of this problem but my Jeep Cherokee VIN is not on a recall list. The SERVICE TRANSMISSION warning appeared after the first malfunction. I have only driven it home from the dealership so am not sure the problem is solved. However, the warning light did not come on. I am sure many Jeep Cherokees were recalled for this problem but my VIN is not included yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491557October 31, 2022
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
this vehicle shows all recalls have been completed. however, every time it rains, the hatch compartment fills with water. 10/30/2022, my electronic parking brake light came on and the vehicle was stuck in park. Once we got the car home, I opened the hatch and removed the spare tire; there was standing water in the area from rain. This morning I was leaving for work an d the following lights came on; 1) Service 4WD 2) Service electronic Parking Brake 3) Service Airbags 4) Service Front Collision system 5) Service auto start stop 6) Adaptive Cruise Control not available 7) cruise/ fcw unab=vailable- service required This vehicle has been a complete nightmare. I did record the event as we used a shop vac to remove the water. the Service 4 wd light comes on and goes off randomly daily; the PTU was "flashed" but the problem continued. I have contacted the dealership only to be told all recalls are complete and I must pay for the additional repairs. I have contacted Jeep and have had zero resolutions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490738October 25, 2022
PARKING BRAKE:ELECTRICAL:CONTROL MODULE, PARKING BRAKE:ELECTRICAL:ACTUATOR/SOLENOID
The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle, the parking brake was erroneously engaged, and the warning message "electronic brake system failure" was displayed. During the failure, the vehicle could not be driven or moved due to the braking system being engaged. The vehicle was towed to the local dealer who diagnosed that the parking brake module and passenger’s side rear actuator needed to be replaced. The vehicle was repaired but approximately one year later the failure reoccurred. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage 75,000. The contact paid for the necessary repairs and is seeking reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490624October 24, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undetermined speed, the vehicle was bouncing. The contact stated while driving, the vehicle was shifting roughly. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. Additionally, on another occasion while driving, the vehicle independently accelerated. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489878October 18, 2022
POWER TRAIN
Recall service was performed to reprogram the power transfer unit (PTU) for "safety" concerns to prevent potential input shaft disruption of powertrain on Aug 17, 2022. Less than 2 months later (Oct 8, 2022) vehicle's "service 4wd" light came on and diagnosed as a failed PTU. Informed the PTU is on a national backorder with over a month estimated wait time. This seems to indicate an increased level of failure of a critical component in the power train system for Jeep Cherokees. Additionally, the safety recall appears to have the potential to create more damage to the PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489373October 15, 2022
TIRES:SIDEWALL
Three of the four tires on the vehicle are splitting on the sidewalk near the rim. The fourth tire is cracking in the same location. All tires are maintained at the correct tire pressure. There’s no reason this shouldn’t be covered but of course it isn’t. Guess someone has to die before Firestone replaces defective tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489282October 14, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Upon placing vehicle into park, the parking brake independently engaged and would not release. Car was not able to move. Brake calipers were locked into position. Manufacturer TSB: 08-060-16 Based on repair invoices, it appears the electronic parking brake module is damaged by water leaking into the compartment. In case of inadvertent activation, the EPB causes a stalling condition, bringing the subject vehicles to a stop. TSB 10191415 followed in May 2016, instructing dealers on replacing the subject module and inspecting the electrical connector for corrosion. The technical service bulletin states “the electronic parking brake module is located in the back left side of the cargo area interior, near the spare tire.” The first model year of the KL-generation Cherokee has accumulated 2,187 complaints on the National Highway Traffic Safety Administration’s website. 11 of those complaints are filed under parking brake issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489127October 13, 2022
POWER TRAIN
The contact owns a 2015 Jeep Cherokee Trailhawk. The contact stated that while driving at an undisclosed speed, a 4x4 message indicating to shift into neutral (N) was displayed and the electronic parking brake engaged inadvertently. The contact turned off and restarted the vehicle several times. The vehicle was taken to the dealer where it was diagnosed that the Power Transfer Unit (PTU) board needed to be replaced. The vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488588October 10, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I am not completely certain which of the above selected items is the cause of my vehicle malady, though I have been instructed by a mechanic that it could be the drive train maybe (I could be misremembering). At any rate, the vehicle stalls at random intervals, without advance notification of a problem. No warning light or sound is produced until the moment it stalls at which time a warning sound without accompanying light is produced. The vehicle will stall regardless of whether or not it has been pre-heated, despite the season/weather, and has stalled while I was in the midst of turning left against oncoming traffic with my SON in the car! The vehicle replicated this behavior during a mechanic’s test drive following a break line repair. He indicated it may be the above mentioned issue. All information can be provided upon request. I have researched this issue and have found it to be fairly prevalent among owners of this specific vehicle. If stalling while making a left turn against oncoming traffic (when an opportunity presents itself) does not present a significant safety hazard and/or concern then perhaps I’m more confused than I had previously thought. What happens when someone stalls on a train track or on the interstate? In addition to the afore mentioned concerns, something with electrical component is defective. It wasn’t long after the earlier mentioned complications began that my interior lights began dimming and brightening independently and my redio screen stopped listing song, program, podcast, radio station, information etc. Thank you for your consideration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488487October 8, 2022
ENGINE
While driving, vehicle shuts off or engine dies without a warning. I have to wait about 30 seconds until it starts again. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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