Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11564137January 8, 2024
POWER TRAIN
Service 4WD light came on. Car has driven with irregularities at times accelerating. Took to dealership and they said the PTU is bad with no way to get the parts till the end of February 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564202January 8, 2024
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. The parking brake was activated to stop the vehicle from rolling. After restarting the vehicle, the message "Service Four Wheel Drive" remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the Power Transfer Unit (PTU) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced te failure listed in the recall. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563715January 5, 2024
ENGINE, UNKNOWN OR OTHER
While I am driving my car feels like it shifts into neutral but I am still in park. no control of car and breaks. Then the dash says "Shift into P then select desired gear". The only was to get the car moving again is to shut it down and restart it. When I do this it makes a loud sound. This very dangerous as I do not have control of the car and it happens without warning. No errors, check engine light or anything. I have scheduled an appointment at the dealership but i cannot get an appointment for about a month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563868January 5, 2024
POWER TRAIN
The service 4w drive indicator came on on the vehicle while I was driving in light snow of about 1 inch. I was unable to stop because the wheels spun and felt like they were not spinning in sync. I spun out and narrowly missed hitting 3 cars. My wheels spun wildly and the jeep picked up speed as I tried to stop. Luckily I did not hit anything. A few days later I was then driving and experienced a loss in power while the rpm surged very high and the whole vehicle shook and lurched forward. I have taken the vehicle to the jeep dealer and was told it will cost $2700 to repair the vehicle because my PTU is not covered under the recall that is on vehicles oof the same year for the PTU and manufactured during the time the PTU is being recalled for. The dealers explanation is that not enough of the vehicles with my power transfer unit have had it fail in order for them to cover it. There is also a 6-8 week wait to have the repair done. I am afraid to drive my own vehicle on snow or wet roads since I don’t want to lose control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563172January 2, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
The power liftgate stopped working. This is the exact issue described in the 23V-338 / 49A Recall. The year, make, and model of my car are the same as detailed in the recall, but this specific VIN is not included. The issue is due to an electrical short that poses a fire hazard. There is no manual way to open the liftgate, it completely relies on the functionality of the electric system. It is clear that the 23V-338 / 49A Recall should include a wider range of VINs including mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561671December 24, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My parking brake suddenly turned on and my jeeps information center on the dash informed me to stop and shift to park. The light on the switch for the emergency brake flashes as well as the red light on the shifter and the vehicle would not shift anymore nor would the epb turn off . I had to disconnect my battery for about 30 minutes before it allowed me to disengage the parking brake and start to drive again. It happened again once or twice before it completely just stopped engaging even when I tried to engage it. Car states when attempting to engage the parking brake that the parking brake needs to be maintained the light on the switch flashes and a warning light stays on now. The odometer started flashing a day or so after the initial issue began. Now I am unable to use my parking break at all, the warning light and message to get parking brake serviced show constantly as well and the odometer continues to flash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560937December 19, 2023
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the service 4WD drive warning light illuminated momentarily and then disappeared. The vehicle was taken to the local dealer, where it was diagnosed that the power take-off unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number 23V302000 (Power Train). The failure mileage was approximately 50,500. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560753December 18, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
The vehicle constantly loses power no matter the repairs I’ve came to notice it starts this during winter season
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560495December 16, 2023
ELECTRICAL SYSTEM, ENGINE
I was driving my car and as I was driving my car shut off and would not turn back on. Right before it powered down it said a message that said service shifter and all the lights to the shifter were lit up (P,R,D,N) I was reading that the shifter should last as long as your car does and this is a big safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560330December 15, 2023
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the "Service 4WD" message was displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit (PTU). The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560108December 14, 2023
POWER TRAIN
Unfortunately, the PTU (power transfer unit) needs to be replaced in my vehicle. Jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. My vehicle was not included in the recall. I have been advised by both a Jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. Due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. There is no ETA on when there will be availability of the part. I did contact the Jeep 800 customer service number and was denied any assistance. I am now having to pay $250/week to rent a vehicle and cannot get the Jeep repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560196December 14, 2023
POWER TRAIN
Service 4x4 light came on and took to Jeep dealership. Diagnostics came back with bad PTU and part is on backorder. The backorder dates continues to be pushed out with no actual ETA. I bought a Jeep with 4x4 capability because I live in the mountains were it snows. This vehicle is now unsafe for me to drive in such conditions, especially with my newborn daughter in the vehicle with me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559837December 13, 2023
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I got 4 changed but still issue tires bad air pressure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559955December 13, 2023
ENGINE
The following happens approximately 2-3 times per month for the last 2 years: While accelerating, my vehicle jerks/stalls. Vehicle has not completely died but there is hesitation when resuming driving. I have taken it to Malless Automotive here in Indianapolis in June 2022 and December 2023. Technicians could not determine cause. Vehicle did not jerk/stall during test drives by technicians. No warning lights occur prior to incidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559568December 11, 2023
POWER TRAIN, ENGINE
One the oil cooler unit failed leaking oil on to hot engine could possibly start a fire Two the rear differential cracked leaking fluid could possibly lock rear wheels at speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558457December 4, 2023
ELECTRICAL SYSTEM
My car continuously sends off the “Service shifter” warning across the screen. Many other cars the same year, make, and model have been recalled for the same exact thing, stating that the wiring harness for the shifter is faulty, but my specific car wasn’t on the recall list. I’ve taken it to my dealership many times and they can’t ever find anything immediately wrong with it. Once the warning pops up, you cannot clear it off of your screen until you shut your car off and turn it back on, hoping it doesn’t reappear. The dealership can’t ever give me a straight answer as to what’s wrong and can’t ever find anything wrong with it. They just take my word that the warning goes off. I’ve been dealing with this for over a year and it’s very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558022December 1, 2023
AIR BAGS
Start driving the vehicle multiple times during the operation you get a service airbag message with a code / dtc of b0020-13 which FCA put out a TSB for but when you do take the car in the code is not stored in memory, so they refused to repair it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557456November 29, 2023
STRUCTURE:BODY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556967November 27, 2023
POWER TRAIN
The contact owns a 2016 Jeep Cherokee. The contact stated while his daughter was driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power transfer unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train) and 23V302000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556876November 26, 2023
ELECTRICAL SYSTEM
The vehicle is losing power. Sometimes all dash lights will flash then die. Sometimes I stop at a stop sigh and it just loses power. Sometimes while driving it will just lose power in the middle of the road causing a huge safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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