Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11526838June 13, 2023
POWER TRAIN
Transmission has been a problem since purchase. Numerous repairs done without success and finally they replaced the entire transmission. Still had problems. Car has only 93,000 miles on it and now the Power transfer Unit is failing. I understand that it was replaced when they put in the new transmission. Noticed a large number of complaints about PTU on line. Why hasn’t this been recalled? It was in Canada.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525304June 4, 2023
SERVICE BRAKES
Anti skid dash light is on. Won’t turn off. Car is not drivable. Locked up and swerving from side to side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524585May 31, 2023
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
A couple of issues are occurring and this is all over the internet as well and I have decided to file a complaint as this vehicle should be recalled. Most recently the car shuts off while driving and need to coast into the breakdown lane. The transmission shifts very rough as well as this model in addition the engine seems to eat the oil as well. I purchased the vehicle brand new and have consistently gotten oil changes, but a year ago when I brought this vehicle in the dealer advised I had no oil, but I got oil changes every 4-5K miles. I should not need to be pouring oil into the car. This is well known issue all over the internet with this engine. What happens is the car will shut off randomly when driving as a fail sale. In addition most recently the will shut off and there is oil in the engine, but it starts jerking the engine as if it is trying to change gears and then the car loses the ability to accelerate and actually deaccelerate. I have to pull over and the car will not drive. I have to turn the car off and let it sit for a minute or two and then turn it back on. This is highly dangerous as someone can smash into the back of the car while i am driving since the car loses power. I have brought the car in numerous times to the shop over the years due to the transmission/engine failures. This engine/transmission needs to be recalled as these cars should not be on the road. Most recently I brought it back to the dealer and they advised they could not replicate the problem. It is back in the shop today as well 5/31/23 as the incident occurred again 3 days after. I have some video I can email as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524724May 31, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524358May 30, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Electronic emergency brake locked up while reversing, just went on by itself, unable to move car and i couldn’t get it off or get in a gear to move the car at all I had myself and my grandbaby in the car at the time Now the odometer is flashing and the “A” button that would shut engine off at a light, but no warning lights before this incident - a message is showing now “Service emergency brake” along with the icons that go with the emergency brake I called Dodge Service center from my car, no help, just suggested it be towed in -they said never heard of it doing that, has to be looked at Been searching this problem seems I’m not the only one this has happened to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523466May 23, 2023
ELECTRICAL SYSTEM
2015 Jeep Latitude caught fire in the middle of the night on 03/29/2023 (6 weeks before Jeep's latest recall) with the ignition off, parked in my driveway - no one in it and the ignition had been off for over 3 hours. Fire started under the driver's side tail light INSIDE the framework of the Jeep with the electrical wiring. What is jeep going to do for those of us who have already lost their vehicle because of a Jeep design flaw? (FYI, Stellantis/FCA/Mopar/Jeep are all aware of this situation, and Stellantis reply to me was they would not tell me the cause of why my Jeep caught on fire and offered no solutions to what I was facing - their response to me was barely 3 weeks before they sent out the recall so Stellantis lied from the beginning about the issue and denied all accountability since it happened before they sent the recall even though they had been "investigating" the issue for over a 6 months at least with other Jeeps)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11523539May 23, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My alternator went out and was replaced and while in doing they said my gear shifter broke and when they tried to replace it that the new one broke too. My parking brake and check engine light are now on and they are not sure why.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523377May 23, 2023
ENGINE
Knocking could lead to engine freeze. Caused by faulty rocker in engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523258May 22, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact's daughter owns a 2015 Jeep Cherokee. The contact stated that while her daughter was attempting to shift gear, the transmission failed to shift in between gear. The parking brake warning light was illuminated. The vehicle was towed to the dealer, who informed the contact that there was water intrusion from the liftgate into the electrical system. The contact related the failure to NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522451May 17, 2023
SERVICE BRAKES
Parking brake locked and would not release. Issue occurred while driving - luckily at low speed (apx 5mph) while in parking lot. Could not move vehicle since parking brake would not release. Impeded traffic in aisle. I am concerned that this could have happened while driving on surface streets or highway. If so, this would have created a very dangerous situation since the vehicle immediately came to an uncontrolled stop and was immobilized. Could not locate any sort of manual override for releasing brake. Had to have vehicle towed. There were no previous issues with parking brake. Cycled power/start several time to try and reset. No changes. Disconnected battery for 5 minutes to try and reset. No changes. Warning lights/messages included: service parking brake, 4wd system unavailable, start/stop unavailable, brake warning light, abs light, and possibly others. The vehicle is currently at dealership waiting repair (estimated to begin service week of 5/22/23, Nyle Maxwell CDJR, Taylor, TX)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522560May 17, 2023
UNKNOWN OR OTHER
The vehicle lift gate gets stuck, and will not open or close properly via the button. I have to manually close it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522264May 16, 2023
POWER TRAIN
When driving the Jeep and within a speed between 35 and 45 mph at a steady rate, if you accelerate or decelerate, the transmission slams really hard into the next gear or downshifts hard into the next gear which leads to the snapping of your neck as if it was a whiplash affect. We have brought this vehicle in many time for several years and without a code that gets generated and recorded on the Jeeps computer of the issue. We do not know where to turn next as the dealers that had evaluate the jeep viewed and the technicians experienced the symptom that we explained, but they were not able to provide a resolution Under the warranty process without an error code. Having people in the Jeep and when it downshift or upshift the transmission slams into gear have been getting startled as if someone hit us from behind and we have had neck pains from this result. We are very concerned that if the downshifting or up shifting that slams into gear may result in a transmission failure while we are on the road and will have no control of our vehicle and could lead to a major accident as we could be stuck in the middle of a road with heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522321May 16, 2023
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2015 Jeep Cherokee. The contact stated that the while driving at approximately 60 MPH, she heard a loud explosion sound and the vehicle slightly lifted off the ground. The contact then stated that she was able to veer the vehicle off the exit while decelerating to approximately 40 MPH. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transfer case had exploded and needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the transfer case failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number, but no further assistance was provided. The failure mileage was approximately 90,140.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521573May 11, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, ENGINE
Car will shut down on the free way. Car will go 65 MPH and suddenly give out. The car will be on but the engine will be off. Car will turn off anywhere at any time. I bought a new PCM and issue is still occurring. Car is in great condition but won’t start properly and feel scared for my life when I have to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520088May 2, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Jeep Cherokee. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the residence and then to the dealer, where it was diagnosed that the PCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518960April 25, 2023
WHEELS, UNKNOWN OR OTHER
1 - Two piece lug bolts, swollen due to poor design, causing unsafe conditions rendering OEM provided tools unusable to conduct emergency roadside tire change/repair. 2 - UCONNECT emergency vehicle connectivity not maintained by manufacturer after 3G network retired, rendering installed safety equipment inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518204April 21, 2023
PARKING BRAKE
The contact owns a 2015 Jeep Cherokee. The contact stated the parking brake failed to disengage as needed. The contact stated the failure to release, and the service parking brake warning lights were illuminated. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 5,246.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516955April 13, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Jeep transmission jerks, doesn't shift when its supposed to, and when I give it regular pressure gas, and I drive slow, it will not shift and then suddenly shift causing a jerk. I never can depend on the vehicle and even don't make left hand turns unless there is a traffic light because I'm afraid the Jeep won't pull out in time and I'll get hit by another car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515981April 7, 2023
POWER TRAIN
Vehicle emits a loud thug/clunk when driving at lower speeds and gears shifting. No other Jeeps I have owned have done this. They will not look into whether or not it is the Transmission or PTU issue. This is a known issue for 2014-2015 Jeep Cherokees. There needs to be a recall. Vehicle has less than 90k miles. Have been advised by Jeep dealership that "jeeps are supposed to do that".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515562April 5, 2023
SERVICE BRAKES
The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle it displayed a message stating “Service Parking Brake”. After stopping the vehicle and placing it in parking, the parking brake engaged itself and would not release, rendering the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the electronic parking brake had malfunctioned due to water contamination. All recalls have been performed and are up to date. The failure mileage was approximately 120,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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