Jeep Cherokee Complaints (1998)

399 consumer complaints on file.

#732894September 29, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS WARPED IN LESS THAN 10000 MILES CAUSING SEVERE VIBRATION IN FRONT END OF VEHICLE WHEN BRAKING, ESPECIALLY AT SPEEDS IN EXCESS OF 40 MPH. MAINTAINING CONTROL OF VEHICLE IS QUESTIONABLE PARTICULARLY ON WET SURFACES. DEALER HAS REPLACED ROTORS FOUR TIMES BUT REFUSED THE FIFTH TIME. THEY CLAIM THERE IS NO MALFUNCTION IN BRAKE SYSTEM WHICH WOULD CAUSE THE WARPING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870940September 19, 2000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
GAS TANK LEAKING GAS. DEALER CHECKED VEHICLE OUT & THEY FOUND THAT HOSE GOING INTO THE SPOUT CAME APART ON THE TOP OF THE GAS TANK. DEALER SAID IT COULD BE A DEFECT, BUT MANUFACTURER WAS NOT STANDING BEHIND THE PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#870810September 18, 2000
POWER TRAIN, AIR BAGS, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER HAD RECALL 00V10500 PERFORMED ON 6-15-00 FOR AIRBAG CONTROL MODULE. THERE WAS NO PROBLEM WITH AIRBAG BEFORE THE RECALL WAS PERFORMED. ON SEPT.6 2000, CONSUMER NOTICED AIRBAG LIGHT CAME ON INTERMITTENTLY, CONTACTED DEALER, AND WAS TOLD ONLY AVAILABLE APPOINTMENT WAS FOR SEPT 19,2000. ON SEPT 18,2000, CONSUMER WAS DRIVING WHEN SUDDENLY VEHICLE EXPERIENCED A LOSS OF RPM'S/SPEEDOMETER, AND AIRBAG LIGHT STAYED ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731122September 12, 2000
TIRES
I PURCHASED SOME FIRESTONE TIRES WILDERNESS ATIII SIZE 30X9.50R15LT FOR MY 1998 JEEP CHEROKEE ON 9/8/99. SINCE THE DAY THEY WERE PURCHASED, I'VE EXPERIENCED PROBLEMS WITH THE TIRES. MY TRUCK DROVE DIFFERENTLY. MY TIRES GAVE A KNOCKING SOUND AND THE BEST WAY I KNOW TO DESCRIBE THE PROBLEM, IT SEEMED AS THOUGH THEY WERE ABOUT TO COME ALOOSE FROM MY VECHICLE. I WENT TO MY LOCAL FIRESTONE DEALER AND THEY ASSURED ME THE TIRES WERE "OK" EACH TIME I WENT. I VISITED A FIRESTONE DEALER ON 8/7/00 AND HE STATED AS A CUSTOMER SATISFACTION GESTURE, HE WOULD ALLOW ME TO TRADE MY TIRES IN AND GET SOME REPLACEMENT TIRES. THE TIRES WERE TO BE IN ON THURSDAY 8/10/00 AND THEY WOULD BE MOUNTED ON MY VECHICLE AT THAT TIME. FIRESTONE DID A RECALL ON 8/9/00 AND WHEN I CONTACTED THE DEALER, HE STATED HE COULD NOT REPLACE MY TIRES BECAUSE THEY ONLY HAD INSTRUCTIONS TO REPLACE A CERTAIN TIRE AND MY TIRE WAS NOT ON THE LIST. I URGED HIM TO REPLACE THEM AS WE HAD AGREED AND ALLOW ME TO PAY THE DIFFERENCE BUT HE REFUSED (THIS WAS THE ORIGINAL PLAN ANYWAY). HE THEN PROCEEDED TO HANG UP. I TOOK MY VECHICLE IN ON 8/7 AND 8/8 SO THEY COULD TEST DRIVE THE VECHICLE TO SEE HOW THE TIRES PERFORMED. EACH TIME THEY ASSURED ME THE TIRES WERE "OK". TO DATE, I HAVE NOT HAD ANY ACCIDENTS FROM THESE TIRES. HOWEVER, I URGE YOUR OFFICE TO INVESTIGATE THE IDEA OF FIRESTONE EXPANDING THIS RECALL. I PLAN TO PURCHASE SOME MORE TIRES BECAUSE I TIRED OF FIGHTING WITH THIS COMPANY ABOUT MY COMPLAINTS. I HAVEN'T BEEN SATISFIED WITH THESE TIRES SINCE THEY WERE PURCHASED. I SENT AN E-MAIL TO FIRESTONE ON 8/8 AND ON 8/7 I CONTACTED THE CONSUMER AFFAIRS DEPT AND THE RECEPTIONIST DID A 3-WAY CONFERENCE CALL WITH THE MANAGER OF MY LOCAL FIRESTONE COMPANY ON RODNEY PARHAM RD. IN LITTLE ROCK. HIS NAME WAS DAVE (?) AND HE TOLD ME TO BRING MY TRUCK IN AND HE WOULD DO A REPLACEMENT. AFTER THE RECALL WAS ANNOUNCED, HE CHANGE HIS MIND. I HAVE NOT HEARD ANYTHING FROM THE COMPANY, NOR DO I EXPECT TO. I DO WANT THIS COMPLIANT LOGGED.*
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730440September 6, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS BRAKES AT TIMES FAIL ON DRY PAVEMENT. CAUSING EXTREME DISTANCE TO STOP. AT TIMES IF APPLYING BRAKES OVER BUMPS OR WASHBOARD ROAD, BRAKES FAIL TO STOP AND TAKES LONG DISTANCE TO STOP CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730444September 6, 2000
VEHICLE SPEED CONTROL, POWER TRAIN
CRUISE LIGHT COMES ON, LOSS OF SPEED AND TACH0METERREADINGS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869465September 5, 2000
POWER TRAIN, AIR BAGS
SPEEDOMETER INTERMITTENTLY WORKS ALONG WITH THE AIRBAG WARNING LIGHT COMING ON. DEAELR HAS SEEN AND REPAIRED VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730036September 3, 2000
FUEL SYSTEM, OTHER, STRUCTURE:BODY:DOOR
FUEL GAUGE MOVES UP AND DOWN WHILE DRIVING. I CAN NEVER DETERMINE HOW MUCH FUEL I HAVE IN THE TANK AT ANY GIVEN TIME. ALSO, THE ELECTRICAL SYSTEM CAUSES THE POWER LOCKS NOT TO WORK PROPERLY ON HOT/HUMID DAYS. DEALER COULD NOT FIX LOCKS SUCCESSFULLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869075August 29, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
VEHICLE HAS BEEN EXPERIENCING SEVERE REAR BRAKE PROBLEMS. VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON 3 DIFFERENT OCCASIONS, AND HAS NOT YET FOUND A REMEDY. DEALER REMOVED RUST RIDGE FROM THE DRUMS AND ADJUSTED BRAKES, BUT PROBLEM STILL OCCURS. PLEASE FILL ADDITIONAL INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868241August 21, 2000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
THERE WAS A HUMMIMG NOISE COMIMG FROM LEFT FRONT. DEALERSHIP TOOK FRONT END APART, AND THEN HEARD NOISE IT IN THE REAR. REAR SEAL WAS DAMAGED BECAUSE OF WATER INSIDE OF VEHICLE. DEALERSHIP TOLD CONSUMER THAT WARRANTY DIDN'T COVER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553666August 16, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT (00V-136) PRIOR TO RECALL NOTIFICATION, CONSUMER REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553665August 16, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS FAILED SEVERAL TIMES PRIOR TO RECALL NOTIFICATION, CONSUMER TOOK VEHICLE IN FOR ROTOR RECALL REPAIR, THE DEALERSHIP DID NOT REPAIR VEHICLE PROPERLY. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553752August 14, 2000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
BRAKE PEDAL PAD FELL OFF. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553605August 8, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER IS BEING DENIED REIMBURSEMENT FOR RECALL REPAIR (00V-136), WHICH FAILED PRIOR TO RECALL NOTIFICATION AND REQUIRED REPLACEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#866924August 7, 2000
SEATS
FRONT DRIVER'S SIDE SEAT BOLT HAS CAME THROUGH THE MIDDLE FRAME OF THE SEAT WHICH COULD CAUSE THE SEAT TO FALL BACKWARDS IN THE EVENT THE OTHER BOLT SEPARATES. CONSUMER HAS REPLACED PARTS. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726473August 2, 2000
TIRES:TREAD/BELT
THE LEFT REAR TIRE SIDE COMPLETELY SHREDDED;NO APPARENT PUNCTURE,ONLY 33000.00 MILES ON TIRES/RATE OF SPEED WAS 70 MPH, COULD HAVE VERY EASILY RESULTED IN A SERIOUS ACCIDENT FOR A LESS EXPERIENCED DRIVER. SEVERAL PEOPLE THAT LOOKED AT THE TIRE COMMENTED THAT IT WAS NOT YOUR NORMAL FLAT TIRE.( DOT NUMBER: TIRE SIZE: RT/S )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726475August 2, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKES HAVE MADE A SQUEALING NOISE EVERY SINCE THE JEEP WAS PURCHASED. THE DEALERSHIP SAID IT WAS DUST ON THE BRAKES, SO THEY CLEANED THEM. THIS HAS NOT CORRECTED THE PROBLEM. IT HAS BEEN REPORTED TO THE DEALERSHIP SEVERL TIMES. WE RECENTLY HAD TO HAVE OUR TIRES REPLACED DUE TO A "BLOWOUT" THE TIRE DEALER STATED THE BRAKES WERE IN BAD SHAPE AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726364August 1, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, FUEL SYSTEM, OTHER
WHILE DRIVING HOME THE INSTRUMENT PANEL QUIT WORKING ON OUR JEEP. AS SOON AS THIS HAPPENED I CONTACTED THE DEALER FROM MY CELL PHONE. ON THE WAY HOME IT STARTED TO WORK AGAIN. DEALER SAID IN ORDER FOR THEM TO LOOK AT IT THE PANEL COULD NOT BE WORKING CALL IF IT HAPPENED AGAIN. SECOND TIME THE GAS GAUGE QUIT AND THEN STARTED WORKING AGAIN. THE BRAKES MAKE A FUNNY NOISE AND THEY HAVE BEEN REPLACED ONE TIME ALREADY. WE HAVE ONLY HAD THIS JEEP FOR ABOUT 6 WEEKS THE FIRST TWO WEEKS IT WAS IN THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553325July 31, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES, ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER, STRUCTURE:BODY:DOOR
TRANSMISSION COOLER LINE QUICK CONNECT FITTING FAILED CAUSING LEAKAGE. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#553237July 27, 2000
AIR BAGS:FRONTAL
CONSUMER IS NOT ABLE TO OBTAIN RECALL REPAIR (00V-105) DUE TO LACK OF PARTS AND INFORMATION REGARDING REPAIR. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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