Jeep Cherokee Complaints (2020)

334 consumer complaints on file.

#11637203January 20, 2025
STEERING
The steering rack and pinion system failed, which caused a loss of power steering while driving. The failure of the steering rack and pinion system resulted in a complete loss of steering control while I was driving on the highway at high speeds. This sudden and unexpected malfunction left me unable to steer the vehicle, putting both my safety and the safety of others on the road at immediate and extreme risk. The inability to control the vehicle could have led to a catastrophic accident, endangering not only myself but also other drivers and passengers in close proximity. This failure posed a significant threat to life and property. Yes, the problem was confirmed by an independent service center. It has not been inspected by the manufacturer, police, insurance representatives No, there were no warning lamps, messages, or other symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636629January 17, 2025
ENGINE
Vehicle popped an engine as the vehicle was in motion. After taking it to a mechanic, they ran diagnostics and said that the Active Grill Shudder (AGS) had stopped responding to the cars computer. The problematic part was ~$600 and happened 11 months after purchasing the car. The dealer refused a reimbursement stating that they couldn’t help as I brought it to a local mechanic. The fact the engine light popped up while the car was in motion could be a safety issue. No warning happened before the issue presented itself. The car started fine with no engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635260January 10, 2025
POWER TRAIN
The power Train Unit failed. My wife is a nurse that drives from PA to MD on the back roads everyday, The part will not be avaliable until 5-22-25 if I order it today. Are people expected to rent a car for 3 months while the part might come in? We are very frustrated. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633806January 3, 2025
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact's mother owns a 2020 Jeep Cherokee. The contact stated that while his mother was driving at unknown speeds, the steering wheel stiffened and was difficult to maneuver. The failure would occur intermittently. The contact stated that while his mother was driving at approximately 25 MPH, the steering warning light illuminated and the steering wheel seized. The driver lost control of the vehicle and crashed into a nearby tree where it came to a stop. No air bags deployed. The driver sustained bruising to the chest, and back injuries, and hit their head against the steering wheel. Medical attention was required. A police report was failed. The police department towed the vehicle. The vehicle's front end was severely damaged causing the radiator to leak. It was unknown if the vehicle was diagnosed or repaired. A dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11628959December 5, 2024
VEHICLE SPEED CONTROL
The contact owns a 2020 Jeep Cherokee. The contact stated that while engaging the cruise control at 60 MPH, the vehicle unintendedly accelerated to 80 MPH. The contact attempted to lower the speed on the cruise control setting; however, the speed failed to be reduced as intended. The contact pulled over to the side of the road and turned off the vehicle to deactivate the cruise control. After waiting for the digital display to completely shut down, the vehicle was restarted, and the cruise control was reset. The cruise control functioned properly after completely shutting off the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 37,211.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628182December 1, 2024
SERVICE BRAKES
The parking brake comes on without being activated. Causing the jeep to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627792November 27, 2024
ENGINE, POWER TRAIN
INITIAL CHRYSLER CUSTOMER CARE CASE #[XXX] NEW (ESCALATED TO SUPERVIOR) CHRYSLER CUSTOMER CARE #new case #[XXX] high idle new engine at about 50k miles when car was 3 years old new battery $270 recently SVC 4WD - in July dealer told me it wasn't covered under warranty and made no mentioned of goodwill warranty, 2-year grace on warranty, nor any options. several mechanics told me $3K to fix. declined. called dealer who told me to call Chrysler customer care who told me they can't do anything until dealer diagnoses the vehicle. Chrysler customer care tried various times to reach service team at sterling heights dodge - they would not take call or call him back. he finally reached someone who told him that i need to come by and they can look at my car and then after I could see receptionist to then make appt. he said it doesn't make sense for me to go there twice. I did call and make appt and have gotten the run around since. Chrysler customer care told me I would qualify to have this fully covered since I was just over warranty (now at 65K miles since months has passed since this first occurred in July (60,250 miles) and because I was the original owner and mentioned something about a 2-year grace. However, the goodwill warranty came back only covering 70% and making me responsible for 30%. This is ridiculous - this is just a start or continuation of more costly major repairs, and I cannot afford to keep this car any longer but need to get this fixed so I can trade it in or sell it and get a new car with a different automaker. I cannot get Chrysler customer care to call me back nor is the dealership willing to help. While I don't know the ins/outs of lemon law and this probably doesn't qualify, it feels s like a lemon. see attached letter for details/history. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624287November 8, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Jeep Cherokee. The contact stated while driving from a complete stop at a red light, the Forward Collision Avoidance Automatic Emergency Braking system activated, and the vehicle came to an abrupt stop. The contact stated that the vehicle briefly rolled backward before returning to normal functionality. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622162October 27, 2024
POWER TRAIN
I was going 35 miles per hour the car as i was driving started acting abnormally driving in a lagging jerky way and then states 4wd unavailable service soon. I looked up the issue which seems like a ptu defective part and it seems to be a pretty common issue that jeep cars are experiencing and having difficulty with while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620966October 21, 2024
POWER TRAIN, SERVICE BRAKES, SUSPENSION
The contact owns a 2020 Jeep Cherokee. The contact stated while driving at various speeds and depressing the brake pedal, there was an abnormal scraping and crunching sound heard. Additionally, the contact stated that the failure recurred while driving on a bumpy road surface and over a pothole. The vehicle was taken to several independent mechanics, where the brake calipers, the brake rotors, and the brake pads were replaced. Additionally, a wheel alignment was performed; however, the failure recurred. The vehicle was taken to an unknown dealer, where it was test-driven; however, the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621055October 21, 2024
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2020 Jeep Cherokee. The contact stated while the vehicle was receiving an oil change and inspection, the contact was informed that the lug nuts were swollen. The contact was informed that the lug nuts needed to be replaced. The vehicle was taken to the dealer where it was diagnosed with 18 swollen lug nuts. The contact was informed that the lug nuts needed to be replaced. The lug nuts were replaced, and the vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621093October 21, 2024
UNKNOWN OR OTHER
Jeep was stalling randomly when coming to a stop or at a stop sign initially. It is now stalling completely when driving, states “push into park and start car”.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620794October 19, 2024
ELECTRICAL SYSTEM, ENGINE
AGS system failed at 26,000 miles causing the check engine light to turn on. Cannot use auto start or get car inspection while light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618064October 4, 2024
POWER TRAIN
My 2020 Jeep Cherokee limited started making a loud clunking sound when on the break coming to a stop. It also makes a grinding noise for a mine while accelerating speed and then will shift back to normal. I have had it looked at and the dealership is saying that it is either the transmission or the PTU, neither of which I can afford to repair and with 70,000 miles on the car has no warranty. I was in an accident 2/24 and thought it was related to that however it is not. I did not have my car most of the summer while trying to figure this out and now there’s too many miles. I am a travel nurse and I drive 2 hours to work and o do not feel safe. There isn’t a recall however there are many recalls for the same issue but different years. I am frustrated because this is something that they should fix for obvious related reasons with other years having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617129September 29, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
History of the vehicle in the shop for braking issues, on 08/09/2024; 2 vehicles in front braked for an animal on a busy road, and saw braking. Was at around 30mph and started to brake, car in front had an emergency brake event and came to a sudden stop. My vehicle sent a BRAKE!, warning and started to apply brakes, I went to an evasive maneuver, my steering was cut, my brakes kicked my foot to half pedal and I could no longer brake. Coasted into the back of the vehicle in front of me at around 25 mph.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11616448September 25, 2024
POWER TRAIN
The 2020 Jeep Cherokee Latitude Plus has a defect in the PTU in which the 4WD system doesn't work. On the dashboard, a SVC 4WD light is always on which makes the car only driveable in 2WD. The Liberty Auto City Chrysler Jeep Dodge Ram service center associate told me that the PTU is bad in my car, also that there are also a lot of other Jeep Cherokee's that have defective PTU's all over the country as well. It's been discussed in the Jeep Community throughout the years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616036September 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2020 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the vehicle shut off independently. While at a stop light, the vehicle shut off. There were unknown beeping sounds and warning lights illuminated. The driver was unable to exit the vehicle. The contact called 911. The vehicle was pushed off the road by a good Samaritan. The vehicle was towed to the residence. The battery was checked by a neighbor. The vehicle was taken to the local dealer, where it was diagnosed that there was low voltage in the vehicle. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611494August 29, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Upon driving at approx 20mph in traffic on the highway, there was a sudden loss of power in acceleration. Smoke was seen around the vehicle. Multiple lights flashed on the dashboard and then quickly went blank. As I was pulling to the side of the road I noticed flames coming from the front right side of the vehicle. The brakes no longer worked. I got out of the vehicle as smoke was seeping into the cabin. I was able to retrieve my phone and bag. Approx. 30 seconds after exiting the vehicle and moving away there was a small explosion. Over the course of the next few minutes there were multiple other explosions. Emergency services were called immediately. The vehicle burnt to the ground completely.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11609614August 20, 2024
POWER TRAIN
ptu premature failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608700August 15, 2024
FUEL/PROPULSION SYSTEM
Fuel line plastic fitting cracked and was sprayed fuel on hot engine and exhaust system connector was where steel line from tank becomes a plastic line for engine There it no reason for this fitting to crack as Their is no tension on line. This is clearly a defective piece and don’t want someone else hurt from problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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