Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11549983October 14, 2023
ELECTRICAL SYSTEM, SUSPENSION, POWER TRAIN
Service shifter light Service shifter light came on and gear shift lights are all red; Reverse, Park, Neutral, Drive. Then a warning message flashed to service the air bag system and the 4wd needs servicing. This has happened three times. The first time it happened was at a stoplight. The second time it happened I could not leave a parking lot. The third time it happened I barley got it toy destination to park it. I have researched that this tends to be a problem with jeeps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549836October 13, 2023
ELECTRICAL SYSTEM
No incident but ridiculous that Jeep/Mopar cannot find a remedy for this URGENT Fire risk after 3 years - it's time to fix this so the vehicles can be parked safely in doors - or not at risk when person is driving car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549376October 11, 2023
UNKNOWN OR OTHER
The following NHTSA Recall Number23V-338 was issued on May 11, 2023 and has not yet been resolved. The manufacturer is stating that parts are not available. It is pertinent that the manufacturer be pressured to provide the final resolution to this issue immediately as the risk for fire is extremely high.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549471October 11, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received a recall notification of the NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled while merging. The contact’s wife was able to coast the vehicle to safety and then restarted the vehicle. All the warning lights illuminated. The contact then stated that the windshield wipers were inadvertently turned on. The dealer was notified of the failure and the contact was informed that he would receive a call back to schedule an appointment however, the contact was not notified. The dealer also confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and the contact was informed to take the vehicle to the dealer. The failure mileage was approximately 101,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548880October 8, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
When it rains water leaks into my cargo area filling up my spare tire well. it also soakes the insulation in the sides of vehicle. It has cause a short in the rear ligts on vehicle which I am not sure but could cause a fire or electrical failure. Has there been any recalls for such . Last occured on or about
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547699October 2, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547202September 28, 2023
WHEELS
The lug nuts have continued to swell over time. They have either fallen off or become close to impossible to remove for the dealer. Dealer stated that it is a known issue, but an official recall has not been executed yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546839September 27, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546932September 27, 2023
ELECTRICAL SYSTEM
fire hazard with rear lift gate and car can not be parked in garage or close to house or other cars. no remedy from FCA since May. This is unacceptable and an ongoing fire and safety hazard. May 11,2023 Manufacturer Recall Number49A NHTSA Recall Number23V-338 Recall StatusRecall Incomplete, remedy not yet available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546632September 26, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 70 MPH, the vehicle started shaking abnormally. The vehicle hesitated while accelerating with an abnormal sound coming from the vehicle. The Service 4WD warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 99,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546163September 23, 2023
UNKNOWN OR OTHER
I've read all of these complaints online about issues with the same situation that I'm having issues with. Everyone that owns a Jeep is having the same issue. With the service shifter light, it comes on often after 12000 miles. Being put on the vehicle in everyone's statement is the same. What is it going to take for someone to look within this issue? To see why our service shifter light keeps coming on. After so many miles, I have had this issue serviced in the last three years 3 times. Why isn't the complaints enough for this to go into a recall status. It is unsafe for us to keep driving our families around in these vehicles And this issue keeps coming about what if this issue starts, causing other issues within the vehicle? To shut off, while were on the road driving to our destinations. How and when what? We get a piece of mind from having to deal with this situation, Day in and Day Out. If any proof of this situation is needed to be shown, there is no pictures in my phone only proof I have is through the dealership who's had the replace it 3 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546109September 22, 2023
ELECTRICAL SYSTEM
Jeep/Chrysler/FCA/Stellantis has known about an electrical problem with the tailgate lift for years. I now have received Recall 49A requesting me "...to not park these vehicles inside of buildings or structures..." because of fire potential. I have been to my local Jeep dealer - no help! I called 800-Chrysler - no help! I called 844-253-2872 - no help! Will Jeep/Chrysler/FCA/Stellantis reimburse me for damages from parking my Jeep outside, of course not! But, they don't mind damaging my vehicle since I have to pay for it and not them. Jeep/Chrysler/FCA/Stellantis needs a swift kick in the b__t and get this thing fixed. They have had years to fix is and are simply stonewalling the customers. NHTSA please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545461September 19, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while his daughter was driving at 35 MPH, the transmission unintendedly shifted into neutral (N). Additionally, while stopped at a stop sign, the transmission was shifted into drive (D) when it unexpectedly shifted into neutral (N). No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 16V529000 (Power Train). The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545492September 19, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 70 MPH, the vehicle vibrated abnormally and then stalled. The contact stated that the power steering and brakes lost proper functionality. The contact stated no warning light was illuminated. The contact was able to coast off the roadway. The contact made numerous attempts to restart the vehicle and failed. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545209September 18, 2023
UNKNOWN OR OTHER
Service at Jeep Cherokee dealership is telling me my PTU needs to be replaced in my 2015 Jeep Cherokee. There is a recall for the PTU on similar jeeps from 2014 to 2018, but mine is not in the recall. It seems mine should be, as a similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545267September 18, 2023
AIR BAGS
The contact owned a 2015 Jeep Cherokee. The contact stated that while driving at 35 MPH, the contact drove into the next lane and crashed into another vehicle because of an off-tire rod. The air bags did not deploy. The vehicle was going 35 MPH at the time of the crash. The vehicle was towed to a lot. No warning light was illuminated. A police report was filed. One person was injured. The driver has had a head and rib injury. Medical Treatment was needed for the injury. The contact had got an mri for her ribs and took Tylenol for her head. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and have not reached back out to the contact yet. The failure mileage was approximately 115,020.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11543821September 11, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while starting the vehicle, the 4WD warning light illuminated. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included NHTSA Campaign Number: 20V343000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543353September 8, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 30 MPH and depressing the accelerator pedal, there was an abnormally loud clunking sound coming from the rear of the vehicle. The contact veered to the side of the roadway. The contact stated that he turned off the AWD mode and the traction control, and the sound went away while driving. The vehicle was taken to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) had failed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543463September 8, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of the NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542581September 5, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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