Jeep Cherokee Complaints (2015)

1,794 consumer complaints on file.

#11558160December 3, 2023
ELECTRICAL SYSTEM
Vehicle recall has not been resolved in a timely manner. Liftgate does not open, preventing access to spare tire in case of emergency. Also poses a fire risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558064December 2, 2023
ELECTRICAL SYSTEM
Emergency parking brake would automatically engage. Service parking brake message on dash. Could not flat tow vehicle due to this problem. Dealer replaced EPB module. Told me it showed corrosion. Still getting message after replacement. Further investigation showed water intrusion due to cracked body or leaking seal. Replaced wiring harness. I believe all of this is in same area that is in the lift gate recall and subject the same electrical fire dangers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557737November 30, 2023
WHEELS, POWER TRAIN, ELECTRICAL SYSTEM
Loss of power while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557193November 28, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557309November 28, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556627November 24, 2023
UNKNOWN OR OTHER
It has multiple errors on the vehicle. What the dealership did find was a short circuit on the PTU (power transfer unit module). When the PTU short circuited it took out the DTCM (drivetrain control module).and it needs to replace .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556659November 24, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556004November 20, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was parked inside the garage, and she was unable to follow the Manufacturer's Instructions on how and where to park the vehicle due to inclement weather. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555349November 15, 2023
POWER TRAIN
“Service shifter” light during driving but goes away. Impossible to figure out how to repair because it doesn’t stay on. This is extremely dangerous and we are worried it would stop working in traffic and cause accident. Not to mention dealer won’t look at or repair it since it has no trouble codes when scanned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554825November 13, 2023
ELECTRICAL SYSTEM
Safety recall 49A/NHTSA 23V-338. Fire hazard. Do not park in garage or near other vehicles. This was issued 5/11/2023 and has not been repaired. The restrictions make the vehicle nearly unusable. Try going to Wal Mart or church and not park next to another vehicle or park somewhere and find that another vehicle parked next to you. How long is a reasonable repair time? If they can't fix the vehicle maybe they should consider a buyback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554909November 13, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear liftgate would not open remotely. The failure mileage was 34,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553892November 6, 2023
ENGINE
Second time dealing with misfire on #6 cylinder. Coil failed causing sparkplug to be comprised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553561November 4, 2023
ENGINE
Oil cooler cracked Dec 2022. Oil cooler cracked again Nov 2023. I heard this is an ongoing issue and should be a recall with people having to replace it every single year! Could become a safety issue as it blows spoke all over the place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553458November 3, 2023
UNKNOWN OR OTHER
On 2 different occasions in the past three weeks, the vehicle has stalled while driving. The instrument panel flashed a Parking Brake Warning each time and then the warning went off. The instrument panel also flashed a transmission warning twice. Each time were driving in traffic when the car just shut off. We took it to the local dealership, they reset the transmission and sent the car home. The car did the same thing 3 more times since the "fix". It has since been towed back to the dealership for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553230November 2, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552568October 30, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. In addition, the vehicle would intermittently fail to start up after multiple attempts. The vehicle was taken to an independent mechanic where the contact was informed that the failure was likely related to the transmission. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552294October 27, 2023
POWER TRAIN
The contact owns a 2015 Jeep Cherokee. The contact stated that while attempting to start the vehicle, he became aware that the vehicle was not in park(P) but was instead in neutral(N). The contact had to shift the gear shifter back and forth to shift the transmission to park(P). The contact stated while driving at various speeds, the check transmission and transmission symbol warning lights would illuminate. The contact stated that due to the failure, the vehicle was unable to be shifted into park(P) while attempting to park the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be repaired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact stated that the recall repair for NHTSA Campaign Number:16V529000 (Power Train) had recently completed on the vehicle and felt that the dealer did not complete the recall repair properly. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551849October 25, 2023
ELECTRICAL SYSTEM
The “service shifter” warning repetitively pops up on the dash obscuring speedometer while traveling including at highway speeds. Dealer says the shifter wiring harness must be replaced at a cost of over $300. This single Jeep dealer says they have had to replace the harness on hundreds of Jeeps & agrees that it should be a matter for mfg recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551576October 24, 2023
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550299October 16, 2023
UNKNOWN OR OTHER
The recall on my vehicle has still not been remedied, nor have I received any information in regards to this recall outside of news coverage and my own checking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Cherokee