Infiniti QX50 Service Bulletins (2019)

172 manufacturer communications on file.

October 12, 2018•Document ID: 10149806
Service Bulletin/Repair Instructions
POWER TRAIN
Mfr Comm. #:
ITB18-034
Date Added:
December 3, 2018
Manufacturer:
INFINITI
Summary
TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
Associated Products (219)
2019 Infiniti Q50 2019 Infiniti Q70 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60 2017 Infiniti QX70 2017 Infiniti QX80+ 199 more
Associated Documents
- Download MC-10149806-0001.pdf↗
October 9, 2018•Document ID: 10149802
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
Infiniti USA Ret
Date Added:
December 3, 2018
Manufacturer:
INFINITI
Summary
Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
Associated Products (219)
2019 Infiniti Q50 2019 Infiniti Q70 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60 2017 Infiniti QX70 2017 Infiniti QX80+ 199 more
Associated Documents
- Download MC-10149802-0001.pdf↗
October 2, 2018•Document ID: 10149803
Service Bulletin/Repair Instructions
AIR BAGS
Mfr Comm. #:
Infiniti USA Tak
Date Added:
December 3, 2018
Manufacturer:
INFINITI
Summary
Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
Associated Products (219)
2019 Infiniti Q50 2019 Infiniti Q70 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60 2017 Infiniti QX70 2017 Infiniti QX80+ 199 more
Associated Documents
- Download MC-10149803-0001.pdf↗
September 28, 2018•Document ID: 10145541
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
IPSB18-218 Retai
Date Added:
October 15, 2018
Manufacturer:
INFINITI
Summary
DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
Associated Products (216)
2019 Infiniti QX50 2019 Infiniti QX60 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60 2017 Infiniti QX70 2017 Infiniti QX80 2016 Infiniti Q40 2016 Infiniti Q50 2016 Infiniti Q60+ 196 more
Associated Documents
- Download MC-10145541-0001.pdf↗
September 11, 2018•Document ID: 10145542
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mfr Comm. #:
ITB12-011l
Date Added:
October 15, 2018
Manufacturer:
INFINITI
Summary
TELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
Associated Products (32)
2019 Infiniti Q50 2019 Infiniti Q70 2019 Infiniti QX50 2019 Infiniti QX60 2019 Infiniti QX80 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX60 2017 Infiniti QX80 2016 Infiniti Q50 2016 Infiniti Q70 2016 Infiniti QX60+ 12 more
Associated Documents
- Download MC-10145542-0001.pdf↗
August 29, 2018•Document ID: 10145047
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS; FUEL SYSTEM, GASOLINE
Mfr Comm. #:
PARTS UPDATE 2 -
Date Added:
October 1, 2018
Manufacturer:
INFINITI
Summary
Fuel Injector Replacement Parts Update 2 ***** Parts Update ***** The purpose of this update is to inform retailers that 14035-5NA0A Intake Manifold Gaskets are no longer on restriction and may be ordered via normal process beginning 8/29/2018. All open SVC orders will be approved and sent to retailers; no need to re-order.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10145047-0001.pdf↗
August 24, 2018•Document ID: 10144502
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Mfr Comm. #:
ITB18-028
Date Added:
September 17, 2018
Manufacturer:
INFINITI
Summary
2019 QX50; MIL ON WITH DTC P0606 IF YOU CONFIRM The MIL is ON with DTC P0606 (CONTROL MODULE [control module processor]) stored. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10144502-0001.pdf↗
August 22, 2018•Document ID: 10145051
Service Bulletin/Repair Instructions
AIR BAGS
Mfr Comm. #:
PC644.2
Date Added:
October 1, 2018
Manufacturer:
INFINITI
Summary
Passenger Knee Airbag Retailer Inventory - Quality Assurance Hold ***** Retailer Announcement ***** INFINITI is committed to a high level of client service and satisfaction. This commitment requires INFINITI to periodically place certain vehicles on a temporary Quality Assurance (QA) Hold to assure that these vehicles, as delivered to our clients, meet our exacting standards and our clients? expectations. Effective immediately, Infiniti is placing a temporary Quality Assurance (QA) Hold on approximately 1,388 specific MY 2019 QX50 vehicles due to a potential Passenger Knee Airbag quality issue that requires further investigation. Until this investigation is completed, DO NOT SELL the vehicles affected by this QA hold. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this Quality Assurance Hold using Service Comm or DBS National Service History ? Open Campaign I.D. PC644 - New vehicles in retailer inventory can also be identified through the attached VIN list or by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Please do not drive, loan, or sell any of the affected vehicles in Retailer Inventory subject to this Quality Assurance Hold. 3. No further action is necessary at this time. INFINITI will provide an update no later than September 12, 2018. Thank you for your prompt attention to this matter and we apologize for any inconvenience this may have caused.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10145051-0001.pdf↗
August 22, 2018•Document ID: 10145050
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
PC644.1
Date Added:
October 1, 2018
Manufacturer:
INFINITI
Summary
Retailer Inventory List
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10145050-0001.pdf↗
August 15, 2018•Document ID: 10144495
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE
Mfr Comm. #:
ITB13-044f
Date Added:
September 17, 2018
Manufacturer:
INFINITI
Summary
ALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
Associated Products (65)
2019 Infiniti QX50 2018 Infiniti Q50 2018 Infiniti Q60 2018 Infiniti Q70 2018 Infiniti QX30 2018 Infiniti QX50 2018 Infiniti QX60 2018 Infiniti QX80 2017 Infiniti Q50 2017 Infiniti Q60 2017 Infiniti Q70 2017 Infiniti QX30 2017 Infiniti QX50 2017 Infiniti QX60 2017 Infiniti QX70 2017 Infiniti QX80 2016 Infiniti Q40 2016 Infiniti Q50 2016 Infiniti Q60 2016 Infiniti Q70+ 45 more
Associated Documents
- Download MC-10144495-0001.pdf↗
August 15, 2018•Document ID: 10144494
Service Bulletin/Repair Instructions
EQUIPMENT; POWER TRAIN:AUTOMATIC TRANSMISSION; POWER TRAIN
Mfr Comm. #:
ITB13-035c
Date Added:
September 17, 2018
Manufacturer:
INFINITI
Summary
CVT FLUID LEVEL CHECK SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES and SERVICE INFORMATION sections have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
Associated Products (8)
2019 Infiniti QX50 2019 Infiniti QX60 2018 Infiniti QX60 2017 Infiniti QX60 2016 Infiniti QX60 2015 Infiniti QX60 2014 Infiniti QX60 2013 Infiniti JX35
Associated Documents
- Download MC-10144494-0001.pdf↗
August 3, 2018•Document ID: 10145046
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS; FUEL SYSTEM, GASOLINE
Mfr Comm. #:
PARTS UPDATE - P
Date Added:
October 1, 2018
Manufacturer:
INFINITI
Summary
Fuel Injector Replacement Retailer Inventory ***** Parts Update ***** 100% of retailer inventory parts need was automatically shipped to affected retailers the week of July 23, 2018. The purpose of this update is to inform retailers that 14035-5NA0A Intake Manifold Gaskets are on temporary parts restriction. Intake manifold gaskets may be incorrectly packaged and a PDC stock check is currently in progress to confirm. If necessary, retailers may place a replacement order via DBS as an SVC order type only. Orders will be filled as parts become available on a first in, first out basis. Retailers should ensure that the correct part numbers and quantities are ordered for each VIN. Retailers can refer to IPSB16-384 for specific ordering instructions. As mentioned above, retailers should already have enough parts to repair affected inventory need with the exception of any incorrectly packaged 14035-5NA0A Intake Manifold Gaskets. Any parts necessary for this repair that are not restricted will need to be placed separately via normal ordering process.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10145046-0001.pdf↗
August 3, 2018•Document ID: 10145045
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
Mfr Comm. #:
P8315
Date Added:
October 1, 2018
Manufacturer:
INFINITI
Summary
Open Affected Retailer Inventory
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10145045-0001.pdf↗
July 20, 2018•Document ID: 10143811
Service Bulletin/Repair Instructions
FUEL SYSTEM, GASOLINE
Mfr Comm. #:
P8315
Date Added:
August 20, 2018
Manufacturer:
INFINITI
Summary
CAMPAIGN BULLETIN Fuel Injector Replacement Retailer Inventory. Retailer Announcement ***** INFINITI is conducting a quality action to replace the high pressure fuel injectors on 53 specific MY 2019 INFINITI QX50 (J55) vehicles in new inventory. A misfire condition may occur due to insufficient fuel volume injection resulting in malfunction indicator light (MIL) illumination. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. INFINITI requests retailers to remedy all affected inventory vehicles prior to sale to ensure client satisfaction. What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm or DBS National Service History ? Open Campaign I.D. P8315 - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to replace the high pressure fuel injectors. - INFINITI has developed an automatic parts shipment to provide affected retailers with enough parts to repair their affected inventory plus any affected INFINITI Courtesy Vehicles (ICV). Parts will begin arriving at retailers by Tuesday, July 24, 2018. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. ***** Retailer Responsibility ***** It is the retailer?s responsibility to check Service Comm or DBS National Service History ? Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter and we apologize for any inconvenience this may have caused.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10143811-0001.pdf↗
June 13, 2018•Document ID: 10144483
Service Bulletin/Repair Instructions
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Mfr Comm. #:
USA 2019 QX50 PG
Date Added:
September 17, 2018
Manufacturer:
INFINITI
Summary
2019 QX50 PGF Film Removal ? Supplemental Information This bulletin applies only to vehicles equipped with a panoramic moonroof. What Retailers Should Do: This information applies to 2019 QX50 equipped with a panoramic moonroof only. In reference to bulletin ITB01-024e, there is a clear protective tape on the right and left moonroof trim finishers which also should be removed during the PGF removal process. If this action has not been completed on vehicles in retailer inventory, please perform this action immediately to ensure easy removal and avoid trim damage. Key points: Use a tool that will not scratch the surface of the finishers or surrounding areas of the vehicle to peel the edge of the film back, then remove the film from the entire surface of the right and left trim.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10144483-0001.pdf↗
May 30, 2018•Document ID: 10141448
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; STEERING
Mfr Comm. #:
ITB18-021
Date Added:
June 18, 2018
Manufacturer:
INFINITI
Summary
DAST CALIBRATION (MODE1) INCOMPLETE OR C13E9-00/C13EB-00 UNABLE TO ERASE This bulletin applies only to vehicles equipped with Direct Adaptive Steering (DAST). SERVICE INFORMATION This bulletin has information for two services for which a technician may need additional help: - While performing DAST CALIBRATION (MODE1), the calibration may stop or will not start. - DTC C13E9-00 (BOOTING ANGLE PROCESSING) and C13EB-00 (BOOTING ANGLE PROCESSING) are stored and cannot be erased. The above conditions may indicate that DAST CALIBRATION (MODE1) was not performed correctly or was not completed correctly. Use the SERVICE PROCEDURE in this bulletin as an aid to correctly perform and complete DAST CALIBRATION MODE 1. NOTE: - The SERVICE PROCEDURE in this bulletin does not contain all of the required steps. - The Electronic Service Manual (ESM) must be used together with this bulletin. - This bulletin contains additional clarification as an aid to perform DAST CALIBRATION MODE 1.
Associated Products (8)
2019 Infiniti QX50 2018 Infiniti Q50 2018 Infiniti Q60 2017 Infiniti Q50 2017 Infiniti Q60 2016 Infiniti Q50 2015 Infiniti Q50 2014 Infiniti Q50
Associated Documents
- Download MC-10141448-0001.pdf↗
May 24, 2018•Document ID: 10141447
Service Bulletin/Repair Instructions
EQUIPMENT; ELECTRICAL SYSTEM
Mfr Comm. #:
ITB18-020
Date Added:
June 18, 2018
Manufacturer:
INFINITI
Summary
2019 QX50; SERVICE INFORMATION FOR DTC P11AB SERVICE INFORMATION The Applied Vehicle has a Diagnostic Trouble Code (DTC) that can be stored if power is interrupted to the Variable Compression Ratio Control Module Circuit under certain conditions. DTC P11AB ? (VCR control module circuit) can be stored if: - 12 volt power is interrupted while the ignition is ON, or up to 3 minutes after the ignition was turned OFF - Refer to the Electronic Service Manual (ESM). Search precautions for removing battery in Title Search for further information. - Vehicle battery has low voltage - Vehicle battery is incorrectly disconnected - Refer to the ESM. Search precautions for removing battery in Title Search for further information. - ECU is disconnected before properly disconnecting the 12 volt battery In these cases DTC P11AB will be accompanied by other DTCs related to low voltage or connection codes. If P11AB is stored during one of the above conditions, with DTCs that are related to low voltage or connection issues, P11AB and related DTCs can be erased with no further action. NOTE: If DTC P11AB is stored by itself, refer to the ESM for further diagnostic information.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10141447-0001.pdf↗
May 17, 2018•Document ID: 10141446
Service Bulletin/Repair Instructions
EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
Mfr Comm. #:
ITB18-019
Date Added:
June 18, 2018
Manufacturer:
INFINITI
Summary
2019 QX50; AWD BADGE SERVICE INFORMATION The AWD badge is installed from the factory ONLY on vehicles produced AFTER the build date shown below. NOTE: If any customer/retailer would like to retrofit an existing unit it would be at their discretion, and not a warrantable item.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10141446-0001.pdf↗
May 8, 2018•Document ID: 10141444
Service Bulletin/Repair Instructions
EQUIPMENT; ENGINE
Mfr Comm. #:
ITB18-014a
Date Added:
June 18, 2018
Manufacturer:
INFINITI
Summary
2019 QX50; MIL ON WITH ?CODE_200400? OR ?CODE_001200? STORED This bulletin has been amended throughout. Discard all previous versions of this bulletin.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10141444-0001.pdf↗
May 1, 2018•Document ID: 10141450
Service Bulletin/Repair Instructions
EQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY:WINDSHIELD WIPER/WASHER
Mfr Comm. #:
PC621
Date Added:
June 18, 2018
Manufacturer:
INFINITI
Summary
Washer Fluid Retailer Inventory ***** Retailer Announcement ***** INFINITI is conducting a quality action to adjust the windshield washer fluid mixture on 1,151 specific MY 2019 INFINITI QX50 (J55) vehicles. The windshield washer mixture concentrate does not meet INFINITI specifications. Because the windshield washer fluid does not meet INFINITI specifications, retailers should complete 100% of these adjustments prior to sale to help maintain our commitment to the highest levels of quality and owner satisfaction. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this client satisfaction initiative using Service Comm or DBS National Service History ? Open Campaign I.D. PC621 - New vehicles in retailer inventory can also be identified through the attached VIN list or by using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to adjust the washer fluid mixture. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. ***** Retailer Responsibility ***** It is the retailer?s responsibility to check Service Comm or DBS National Service History ? Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory. Thank you for your prompt attention to this matter and we apologize for any inconvenience this may have caused.
Associated Products (1)
2019 Infiniti QX50
Associated Documents
- Download MC-10141450-0001.pdf↗

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