Infiniti Q60 Service Bulletins (2018)
155 manufacturer communications on file.
- September 28, 2018•Document ID: 10145541Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- IPSB18-218 Retai
- Date Added:
- October 15, 2018
- Manufacturer:
- INFINITI
SummaryDBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
Associated Products (216)2019 Infiniti QX502019 Infiniti QX602018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q60+ 196 moreAssociated Documents - September 11, 2018•Document ID: 10145542Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- ITB12-011l
- Date Added:
- October 15, 2018
- Manufacturer:
- INFINITI
SummaryTELEMATICS SERVICE INFORMATION This bulletin applies only to vehicles equipped with factory Navigation system. This bulletin has been amended to add a Required Actions by Model and Year table on page 2, a Check OFF Sheet on page 21 and to reorganize the information throughout. It is necessary for you to read this revised procedure to properly perform this Service Information. Please discard previous versions of this bulletin.
Associated Products (32)2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX60+ 12 moreAssociated Documents - August 15, 2018•Document ID: 10144495Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- ITB13-044f
- Date Added:
- September 17, 2018
- Manufacturer:
- INFINITI
SummaryALL MODEL YEAR 2012 AND NEWER INFINITI VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years, and the Service Procedure has been updated. Please discard previous versions of this bulletin.
Associated Products (65)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 45 moreAssociated Documents - July 12, 2018•Document ID: 10143810Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- P8314
- Date Added:
- August 20, 2018
- Manufacturer:
- INFINITI
SummaryCAMPAIGN BULLETIN Fuel Hose Voluntary Service Campaign This bulletin applies only to vehicles equipped with a M274 2.0L engine. ***** Retailer Announcement ***** INFINITI is conducting a Voluntary Service Campaign to replace the low-pressure fuel hose on 15,617 specific MY2016-18 INFINITI Q50 (V37) and MY2017-18 INFINITI Q60 (CV37) vehicles equipped with M274 2.0L engines. The low-pressure fuel hose connected to the fuel pump may not meet INFINITI design specifications. As a result, a small amount of fuel may seep out at the clamped portion under cold temperature and cold engine conditions leading to a detectable fuel smell. ***** What Retailers Should Do ***** 1. Verify if vehicles are affected by this service action using Service Comm or DBS National Service History ? Open Campaign I.D. P8314 - New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). - Refer to IPSB 15-286 for additional information - Please continue to check newly arriving inventory for service action applicability. 2. Retailers should use campaign bulletin ITB18-024 to replace the low-pressure fuel hose on affected vehicles. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
Associated Products (5)Associated Documents - July 10, 2018•Document ID: 10143818Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- ITB18-024
- Date Added:
- August 20, 2018
- Manufacturer:
- INFINITI
SummaryVOLUNTARY SERVICE CAMPAIGN Q50 AND Q60 WITH 2.0L ENGINE; LOW PRESSURE FUEL LINE This bulletin applies only to vehicles equipped with a 2.0L Turbo Gasoline Engine. INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific model year 2016-2018 Q50 and 2017-2018 Q60 vehicles equipped with the 2.0L turbo gasoline engine to replace the low pressure fuel line. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number P8314 to this campaign. This number must appear on all communication and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This include vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer?s inventory.
Associated Products (5)Associated Documents - June 29, 2018•Document ID: 10144486Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- ITB18-023
- Date Added:
- September 17, 2018
- Manufacturer:
- INFINITI
Summary2018 Q50, Q50 HYBRID, AND Q60; POI DOES NOT DISPLAY AFTER VOICE MENU CALL IF YOU CONFIRM Using the Infiniti InTouch Services Voice Menu, Destination Assistance does not download Point Of Interest (POI) successfully. NOTE: The lower screen will then display the error message in Figure 1. ACTION Manually configure MULTI AV using CONSULT-III plus (C-III plus).
Associated Products (3)Associated Documents - May 30, 2018•Document ID: 10141448Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; STEERING
- Mfr Comm. #:
- ITB18-021
- Date Added:
- June 18, 2018
- Manufacturer:
- INFINITI
SummaryDAST CALIBRATION (MODE1) INCOMPLETE OR C13E9-00/C13EB-00 UNABLE TO ERASE This bulletin applies only to vehicles equipped with Direct Adaptive Steering (DAST). SERVICE INFORMATION This bulletin has information for two services for which a technician may need additional help: - While performing DAST CALIBRATION (MODE1), the calibration may stop or will not start. - DTC C13E9-00 (BOOTING ANGLE PROCESSING) and C13EB-00 (BOOTING ANGLE PROCESSING) are stored and cannot be erased. The above conditions may indicate that DAST CALIBRATION (MODE1) was not performed correctly or was not completed correctly. Use the SERVICE PROCEDURE in this bulletin as an aid to correctly perform and complete DAST CALIBRATION MODE 1. NOTE: - The SERVICE PROCEDURE in this bulletin does not contain all of the required steps. - The Electronic Service Manual (ESM) must be used together with this bulletin. - This bulletin contains additional clarification as an aid to perform DAST CALIBRATION MODE 1.
Associated Products (8)Associated Documents - April 20, 2018•Document ID: 10138254Service Bulletin/Repair InstructionsSUSPENSION; WHEELS
- Mfr Comm. #:
- ITB16-046a
- Date Added:
- May 21, 2018
- Manufacturer:
- INFINITI
SummaryREVISED WHEEL ALIGNMENT SPECIFICATIONS This bulletin has been amended. The APPLIED VEHICLES were updated with new models and model years. No other changes have been made. Discard previous versions of this bulletin.
Associated Products (14)Associated Documents - April 4, 2018•Document ID: 10144484Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- ITB01-024e
- Date Added:
- September 17, 2018
- Manufacturer:
- INFINITI
SummaryNEW PAINT GUARD FILM REMOVAL INFORMATION This bulletin applies only to new, unsold vehicles with Paint Guard Film in Dealer Stock. This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (219)2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 moreAssociated Documents - March 26, 2018•Document ID: 10136211Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- ITB18-010a
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryINFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. This bulletin has been amended to correct a DTC listed in the SERVICE INFORMATION. No other changes have been made. Discard all previous versions of this bulletin.
Associated Products (11)Associated Documents - March 26, 2018•Document ID: 10136209Service Bulletin/Repair InstructionsSERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT; SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT; VEHICLE SPEED CONTROL:CRUISE CONTROL
- Mfr Comm. #:
- ITB18-005a
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (15)Associated Documents - March 26, 2018•Document ID: 10136202Service Bulletin/Repair InstructionsENGINE; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- ITB13-052b
- Date Added:
- May 7, 2018
- Manufacturer:
- INFINITI
SummaryINTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin.
Associated Products (39)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q602015 Infiniti Q70+ 19 moreAssociated Documents - March 23, 2018•Document ID: 10136642Service Bulletin/Repair InstructionsWHEELS; ELECTRONIC STABILITY CONTROL (ESC)
- Mfr Comm. #:
- ITB11-005d
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryWHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (76)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 56 moreAssociated Documents - March 19, 2018•Document ID: 10136638Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS
- Mfr Comm. #:
- ITB03-051L
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryHEADLAMP FOGGING This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (66)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q70+ 46 moreAssociated Documents - March 7, 2018•Document ID: 10136647Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- ITB12-011k
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryTELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.
Associated Products (29)2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX60+ 9 moreAssociated Documents - March 7, 2018•Document ID: 10136636Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- IPSB17-130
- Date Added:
- May 14, 2018
- Manufacturer:
- INFINITI
SummaryDBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)
Associated Products (219)2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 moreAssociated Documents - February 27, 2018•Document ID: 10130487Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- ITB18-010
- Date Added:
- March 26, 2018
- Manufacturer:
- INFINITI
SummaryINFINITI; SERVICE INFORMATION FOR DTCS B2EF0 AND B130C This bulletin applies only to vehicles equipped with Telematics. SERVICE INFORMATION Diagnostic information in the Electronic Service Manuals (ESM) for the following DTCs may be missing or incorrect: -B2EF0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD) -B130C ? TCU (Telematics Control Unit) PAIRING ERROR If one of these DTCs is stored, follow the steps listed below along with the Electronic Service Manual (ESM) to compete the required repairs. DTC B2FE0 ? INTERNAL BATTERY (CIRC VOLT BELOW THRESHOLD): 1. Start the engine and let it idle for 30 minutes (to allow charging of the TCU internal battery). 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. DTC B130C: 1. Collect all keys, and then re-register them to the vehicle. 2. Verify the DTC can be erased. 3. If the DTC will not erase, replace the TCU. NOTE: The related Electronic Service Manuals (ESM) will be updated at a later date. CLAIMS INFORMATION Refer to the current Infiniti Warranty Flat Rate Manual and submit a claim for the repairs performed.
Associated Products (11)Associated Documents - February 22, 2018•Document ID: 10130479Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- ITB13-026h
- Date Added:
- March 26, 2018
- Manufacturer:
- INFINITI
SummaryDISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
Associated Products (14)Associated Documents - February 1, 2018•Document ID: 10130481Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- ITB18-005
- Date Added:
- March 26, 2018
- Manufacturer:
- INFINITI
SummaryADAS SYSTEM DTC C1A03, C1A04, AND/OR C1B01 SERVICE INFORMATION SERVICE INFORMATION If the following ICC/ADAS codes are stored, make sure to follow the diagnostic procedures in the Electronic Service Manual (ESM) before replacing any parts. C1A03 ? VEHICLE SPEED SENSOR -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1A04 ? ABS/TCS/VDC SYSTEM -The diagnostic procedure in the ESM includes check and, if needed, repair for ABS DTCs before replacing ADAS components. -If repairs are performed for the ABS system; when compete, perform DTC Confirmation Procedure again before doing any additional repairs. C1B01 CAM AIMING INCMP -The diagnostic procedure in the ESM includes check and, if needed, repair for LANE CAMERA DTCs before replacing ADAS components. -LANE CAMERA DTC may require adjustment of the lane camera. -If repairs/adjustments are performed for the Lane Camera; when compete, perform DTC Confirmation Procedure again before doing any additional repairs.
Associated Products (15)Associated Documents - January 26, 2018•Document ID: 10129118Service Bulletin/Repair InstructionsWHEELS; POWER TRAIN; STEERING
- Mfr Comm. #:
- REVISION 1 - P83
- Date Added:
- February 21, 2018
- Manufacturer:
- INFINITI
SummaryElectronic Power Steering (EPS) Voluntary Service Campaign This bulletin applies to vehicles equipped with RWD (Rear Wheel Drive) and EPS (Electronic Power Steering). UPDATE January 26, 2018 Please discard earlier versions of this bulletin The announcement from January 20, 2018 has been revised to include: - 205 retailed vehicles are being added to the previously announced quality action
Associated Products (1)Associated Documents