Infiniti Q50 Service Bulletins (2015)

207 manufacturer communications on file.

• March 7, 2018•Document ID: 10136647

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  ITB12-011k

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bulletin.

  Associated Products (29)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX60+ 9 more
  Associated Documents

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• March 7, 2018•Document ID: 10136636

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  IPSB17-130

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles. The following personnel will have access to this tool: - Retailer: Executive Managers, Service Managers, and/or Service Directors - Regions: Regional Aftersales Manager (RAM), Area General Manager (AGM), Fixed Operations Manager (FOM), Regional Service Operation Managers (RSOM), and Retailer Technical Specialist (DTS) The VINS can be loaded individually or up to 10,000 VINs at a time. If you have more than 10,000 VINs, each incremental VIN file of 10,000 or less VINs will need to be loaded prior to selecting the Check For Open Campaigns option. The report can be viewed on screen or exported to Microsoft Excel and will identify the following for each VIN loaded into the tool: - Open Campaigns (ID and description) - Model Code, Model, and Model Year - Current Repair Status Blank: Repair order (RO) has not been opened yet Unrepaired: RO has been opened for the campaign, but not closed or submitted o Repaired: RO for the campaign has been closed and a warranty claim has been submitted - Current Claim Status o Blank: RO still open o Unsubmitted: A warranty claim for the campaign repair has not been submitted o Submitted: A RO has been closed and a campaign warranty claim has been submitted for payment o Suspended: The campaign warranty claim has suspended for one or more errors o Rejected: The campaign warranty claim has been denied for some reason (by retailer or NNA) o Paid: A campaign warranty claim has been submitted and paid by NNA, but the vehicle has not yet been removed from the NNA open campaign vehicle table - Stop Sale Applicability - Parts Restriction Applicability (If restricted, SVC order must be used to acquire parts)

  Associated Products (219)

  2019 Infiniti Q502019 Infiniti Q702019 Infiniti QX502019 Infiniti QX602019 Infiniti QX802018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX502018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX80+ 199 more
  Associated Documents

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• March 7, 2018•Document ID: 10136635

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  IPSB15-286a

  Date Added:

  May 14, 2018

  Manufacturer:

  INFINITI

  Summary

  DBS Enhancement ? Checking Inventory for Open Campaigns UPDATE February 26, 2018 Please discard earlier versions of this bulletin The announcement from December 21, 2015 has been revised to include: 1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer inventory 2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery

  Associated Products (17)

  2015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX602015 Infiniti QX702015 Infiniti QX802014 Infiniti G372014 Infiniti M352014 Infiniti Q502014 Infiniti Q602014 Infiniti Q702014 Infiniti QX502014 Infiniti QX602014 Infiniti QX702014 Infiniti QX80
  Associated Documents

  • DownloadMC-10136635-0001.pdf↗
• February 22, 2018•Document ID: 10130479

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

  Mfr Comm. #:

  ITB13-026h

  Date Added:

  March 26, 2018

  Manufacturer:

  INFINITI

  Summary

  DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (14)

  2019 Infiniti QX502018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX302017 Infiniti QX602016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10130479-0001.pdf↗
• January 23, 2018•Document ID: 10129111

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:LABELS

  Mfr Comm. #:

  ITB18-003

  Date Added:

  February 21, 2018

  Manufacturer:

  INFINITI

  Summary

  REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories. SERVICE INFORMATION The National Highway Traffic Safety Administration (NHTSA) requires that any automobile dealer that installs accessories on a vehicle prior to first retail sale must install a special label (?reduced capacity label?) on that vehicle if the total weight of all accessories on that vehicle exceeds 1.5 percent of the vehicle?s gross vehicle weight rating (GVWR) or 100 pounds, whichever is less. This includes accessories that the dealer installs (dealer installed factory accessories and dealer installed aftermarket accessories), and accessories installed at the Vehicle Processing Center (VPC) prior to the vehicle being delivered to the dealer. IMPORTANT: Failure to comply with this requirement may result in penalties imposed by NHTSA. Follow the instructions in this bulletin to help meet these requirements.

  Associated Products (213)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX60+ 193 more
  Associated Documents

  • DownloadMC-10129111-0001.pdf↗
• January 4, 2018•Document ID: 10129108

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  ITB12-011j

  Date Added:

  February 21, 2018

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.

  Associated Products (28)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX80+ 8 more
  Associated Documents

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• December 8, 2017•Document ID: 10127443

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  ITB17-059

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  2015 ? 2016 Q50 AND Q50 HYBRID; FRONT SEAT VIBRATION IF YOU CONFIRM There is a rattle or vibration in the front driver or passenger seat when driving. ACTION Replace the front seat rail nuts with the new ones listed in the PARTS INFORMATION section of this bulletin.

  Associated Products (2)

  2016 Infiniti Q502015 Infiniti Q50
  Associated Documents

  • DownloadMC-10127443-0001.pdf↗
• December 5, 2017•Document ID: 10127441

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  ITB13-026g

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section and Part 1 of the Service Procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (13)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti QX302017 Infiniti QX602016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10127441-0001.pdf↗
• November 29, 2017•Document ID: 10127465

  Service Bulletin/Repair Instructions
  VISIBILITY:GLASS, SIDE/REAR

  Mfr Comm. #:

  ITB17-009a

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (212)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 192 more
  Associated Documents

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• November 29, 2017•Document ID: 10127462

  Service Bulletin/Repair Instructions
  VISIBILITY:WINDSHIELD

  Mfr Comm. #:

  ITB09-039e

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (212)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 192 more
  Associated Documents

  • DownloadMC-10127462-0001.pdf↗
• November 28, 2017•Document ID: 10127461

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  ITB00-024g

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.

  Associated Products (212)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 192 more
  Associated Documents

  • DownloadMC-10127461-0001.pdf↗
• November 14, 2017•Document ID: 10127463

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  ITB12-011i

  Date Added:

  January 29, 2018

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.

  Associated Products (28)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602018 Infiniti QX802017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX80+ 8 more
  Associated Documents

  • DownloadMC-10127463-0001.pdf↗
• September 28, 2017•Document ID: 10118683

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  ITB12-011h

  Date Added:

  October 12, 2017

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.

  Associated Products (27)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q50+ 7 more
  Associated Documents

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• September 25, 2017•Document ID: 10118678

  Service Bulletin/Repair Instructions
  EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; WHEELS

  Mfr Comm. #:

  ITB11-005c

  Date Added:

  October 12, 2017

  Manufacturer:

  INFINITI

  Summary

  WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (72)

  2018 Infiniti Q502018 Infiniti Q602018 Infiniti Q702018 Infiniti QX302018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX702017 Infiniti QX802016 Infiniti Q402016 Infiniti Q502016 Infiniti Q602016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX70+ 52 more
  Associated Documents

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• August 25, 2017•Document ID: 10117391

  Service Bulletin/Repair Instructions
  AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

  Mfr Comm. #:

  ITB17-030b

  Date Added:

  September 14, 2017

  Manufacturer:

  INFINITI

  Summary

  2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT This bulletin has been amended. Pages 20 and 22 have been revised. No other changes have been made. Please discard all previous versions of this bulletin.

  Associated Products (3)

  2016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10117391-0001.pdf↗
• August 21, 2017•Document ID: 10117392

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

  Mfr Comm. #:

  ITB17-042a

  Date Added:

  September 14, 2017

  Manufacturer:

  INFINITI

  Summary

  INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (55)

  2018 Infiniti Q502018 Infiniti Q702018 Infiniti QX302017 Infiniti Q502017 Infiniti Q702017 Infiniti QX302017 Infiniti QX502017 Infiniti QX602017 Infiniti QX802016 Infiniti Q502016 Infiniti Q702016 Infiniti QX502016 Infiniti QX602016 Infiniti QX802015 Infiniti Q402015 Infiniti Q502015 Infiniti Q602015 Infiniti Q702015 Infiniti QX502015 Infiniti QX60+ 35 more
  Associated Documents

  • DownloadMC-10117392-0001.pdf↗
• August 10, 2017•Document ID: 10117390

  Service Bulletin/Repair Instructions
  AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION

  Mfr Comm. #:

  ITB17-030a

  Date Added:

  September 14, 2017

  Manufacturer:

  INFINITI

  Summary

  2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT This bulletin has been amended. The CLAIMS INFORMATION section has been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (3)

  2016 Infiniti Q502015 Infiniti Q502014 Infiniti Q50
  Associated Documents

  • DownloadMC-10117390-0001.pdf↗
• July 19, 2017•Document ID: 10119212

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:TRUNK LID

  Mfr Comm. #:

  ITB16-021a

  Date Added:

  October 15, 2017

  Manufacturer:

  INFINITI

  Summary

  THEFT ALARM SOUNDS WHEN VEHICLE IS LOCKED, UNLOCKED, OR DOOR/TRUNK OPENED This bulletin has been amended. The APPLIED VEHICLES and PARTS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.

  Associated Products (6)

  2016 Infiniti QX602015 Infiniti Q502015 Infiniti QX602014 Infiniti Q502014 Infiniti QX602013 Infiniti JX35
  Associated Documents

  • DownloadMC-10119212-0001.pdf↗
• July 14, 2017•Document ID: 10120571

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  P7331

  Date Added:

  October 25, 2017

  Manufacturer:

  INFINITI

  Summary

  Disabling the 2G TCU Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to disable (turn off) the 2G Telematics Control Unit (?2G TCU?). The subject QX56/QX80, JX35/QX60, M37/M56/Q70, and 2014-15 Q50 vehicles are equipped with Continental GEN1 TCU devices transmitting at 2/2.5G (GSM/GPRS/UMTS) frequencies and are designed to work with 2G cellular service. The 2G cellular service is no longer active in the United States. The subject 2G TCUs are no longer connected to telematics services and no longer perform any function in the affected vehicles. This campaign is being performed out of an abundance of caution to help safeguard against potential cybersecurity issues. - All eligible vehicles that enter the service department for any reason should have the subject 2G TCU deactivated. This campaign will be performed at no charge to the client for parts and labor. - Vehicles that have been upgraded to 3G TCUs are not subject to this campaign. - For clients interested in the 3G TCU upgrade as opposed to deactivation, please refer to ITB17-007 (PC451, PC452, or PC454)

  Associated Products (14)

  2016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q502014 Infiniti Q702014 Infiniti QX602014 Infiniti QX802013 Infiniti JX352013 Infiniti M372013 Infiniti QX56
  Associated Documents

  • DownloadMC-10120571-0001.pdf↗
• July 13, 2017•Document ID: 10119216

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  ITB17-041

  Date Added:

  October 15, 2017

  Manufacturer:

  INFINITI

  Summary

  VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION INTRODUCTION Infiniti is conducting a Voluntary Service Campaign (in the U.S. ONLY) on certain specific 2013-2016 Infiniti vehicles equipped with 2G Telematics Hardware to disable the 2G Telematics Control Unit (TCU). The 2G cellular service is no longer active in the United States and the subject TCUs are no longer connected to telematics services (Infiniti ConnectTM) and no longer perform any function in the affected vehicles. This campaign is being performed out of abundance of caution to help prevent potential cybersecurity issues. - Applied vehicles equipped with the 2G Telematics Control Unit (TCU) that enter the service department for any reason should have the subject TCU deactivated. This campaign will be performed at no charge to the customer for parts or labor. - For customers interested in the TCU update as opposed to deactivation, please refer to ITB17-007. IDENTIFICATION NUMBER Infiniti has assigned identification number P7331 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within range of this campaign that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a retailer?s inventory.

  Associated Products (14)

  2016 Infiniti Q702016 Infiniti QX602016 Infiniti QX802015 Infiniti Q502015 Infiniti Q702015 Infiniti QX602015 Infiniti QX802014 Infiniti Q502014 Infiniti Q702014 Infiniti QX602014 Infiniti QX802013 Infiniti JX352013 Infiniti M372013 Infiniti QX56
  Associated Documents

  • DownloadMC-10119216-0001.pdf↗