Hyundai Veloster Complaints (2013)

427 consumer complaints on file.

#11244002August 14, 2019
ENGINE
DURING A NORMAL DRIVE FROM WORK, THE CAR HESITATED TO ACCELERATE FROM SITTING AT THE RED STREET LIGHT AND WHITE SMOKE BEGAN TO COME OUT OF THE EXHAUST PIPE. THERE WAS NO SIGN OF CAR TROUBLE,NO ENGINE LIGHT INDICATOR NOR ANY KIND OF ACKNOWLEDGMENT THAT THERE WAS A PROBLEM WITH THE CAR. I IMMEDIATELY COAST TO THE NEAREST PARKING LOT WHICH WAS A HOLIDAY EXPRESS HOTEL. I THEN CALLED USAA AND REQUESTED TOW SERVICE TO HAVE TOWED TO SOUTH TOWNE HYUNDAI OF RIVERDALE, GA. ON MONDAY AUGUST 12, 2019. I EXPLAINED TO THE SERVICE REPRESENTATIVE OF MY ISSUE. HE CALLED TUESDAY MORNING AND ASKED AGAIN WHAT EXACTLY WAS THE ISSUE IN WHICH I EXPLAINED AGAIN. HE NEVER HEARD FROM THE SERVICE REPRESENTATIVE AGAIN. I CALLED TUESDAY LATER THAT EVENING, LEFT A MESSAGE AND NO CALL BACK. ON WEDNESDAY, I CALLED LEFT A MESSAGE WITH THE SERVICE MANAGER TO GIVE ME A CALL AND NO ONE CALLED. I WENT UP TO SOUTH TOWNE DEALERSHIP IN WHICH I WAITED AND UNTIL I ASKED A LADY WHO SAT IN AN OFFICE NEXT TO THE PARTS DEPARTMENT FOR HELP. SHE WENT TO THE AUTOMOTIVE GARAGE CAME BACK AND SAID THEY TOOK THE OIL PAN OFF SAW SHAVINGS AND NOTED IT WAS A BAD ENGINE AND THE COST WAS $2500.00 FOR THE ENGINE PLUS LABOR WHICH WOULD BE AROUND $5000 TO $6000 DOLLARS. I WAS SHOCKED BECAUSE I JUST PURCHASED THE VEHICLE LESS THAN A MONTH AGO AND HAD NOT DRIVING THE CAR 1000 MILES. I ASK IF ADDITIONAL TEST WERE PERFORMED SHE SAID NO BECAUSE THE TOOK THE OIL PAN OFF FIRST. THERE WERE NO DIAGNOSTIC READING, NO OIL CHECK, NO THROTTLE CABLE CHECK PERFORMED. I AM LOST BECAUSE NUMEROUS CARS ARE HAVING THE SAME ENGINE ISSUE AND THERE WAS A RECALL FOR 2013 HYUNDAI VELOSTER TURBO ENGINE EARLY THIS YEAR HOWEVER NOT FOR THE NON-TURBO WHICH IS EXTREMELY UNFAIR BECAUSE OF THE SHAVINGS FROM THE PISTONS WHICH IS NOT AN OIL CHANGE ISSUE NOR IS IT AN OWNER MAINTENANCE ISSUE AND THERE WERE NO WARNINGS OR SIGN OF TROUBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244035August 14, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE CLIMATE CONTROL FAN SWITCH MELTED, WHICH AFFECTED THE FAN SPEED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED DUELL'S EVANSVILLE HYUNDAI (LOCATED AT 4400 E DIVISION ST, EVANSVILLE, IN 47715, (812) 473-4400) WHERE IT WAS DIAGNOSED THAT THE CONTROL FAN SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 116,618.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242816August 9, 2019
UNKNOWN OR OTHER
CONTOL ASSY-HEAT, PART NUMBER 97250-2V010-BLH HEATS UP AND MELTS ALL SWITCHES AND WIRING AND CAUSES A FIRE HAZARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242873August 9, 2019
ELECTRICAL SYSTEM
TAKARA RECALL. AC SWITCH AND WIRES ARE BURNT, POSSIBLE ELECTRICAL FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11241365August 2, 2019
ELECTRICAL SYSTEM
THE AC/HEATER BLOWER SWITCH WAS REPLACED 2 YEARS AGO AND AS OF TODAY I REMOVED THE SWITCH FOR NOT WORKING AGAIN AND FOUND THE SWITCH AND BOX HAD MELTED AND CAUGHT FIRE. THIS IS A MAJOR FIRE HAZARD THAT HAS OCCURRED TO MULTIPLE PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234576July 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO WEBB HYUNDAI MERRILLVILLE (1000 81ST AVE, MERRILLVILLE, IN 46410, (219) 736-2277) WHERE IT WAS DIAGNOSED THAT THE TURBO WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,111.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230946July 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT. THE CONTACT TOOK THE VEHICLE TO JOHN O'NEIL JOHNSON HYUNDAI (2001 HIGHWAY 39 NORTH, MERIDIAN, MS 39301, (601) 621-5100) AND WAS INFORMED THAT A NEW AIR BAG WAS NEEDED AT THE COST OF $530. THE REPLACEMENT AIR BAG DID NOT WORK AND THE DEALER HAD TO ORDER ANOTHER ONE. THE NEW AIR BAG MALFUNCTIONED AGAIN SO THE DEALER ORDERED A SPRING FOR THE REPAIRS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229877July 7, 2019
ELECTRICAL SYSTEM
I AM ON MY THIRD CONTROL HEATER ASSEMBLY (PART NUMBER: 972502V010BLH) - AFTER SEVERAL MONTHS THE FAN SPEED CONTROL BREAKS. IT TOTALLY FALLS APART INTERNALLY AND NOW I SEE WHY - APPEARS TO BE A HEAT ISSUE. I DO NOT FEEL SAFE IN THIS VEHICLE AS I COULD SEE AN ELECTRICAL FIRE STARTING, I HAVE ATTACHED A PHOTO OF THE CONNECTOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229701July 5, 2019
UNKNOWN OR OTHER
AIR CONDITIONER MOTOR MELTED INSIDE CONTROL KNOB. RESULT NO AIR CONDITIONED CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229421July 4, 2019
STEERING
WHILE DRIVING, MY STEERING WHEEL WILL BEGIN TO SHAKE. THIS HAS BEEN OCCURRING FREQUENTLY, DURING MOMENTS WHILE I'VE DRIVEN STRAIGHT AND HAVE TURNED. REGARDLESS OF THE POSITION OF MY WHEEL, IT HAS INCREASINGLY BEGAN TO SHAKE, AS IF THE WHEEL IS OUT OF PLACE. THE WHEEL HAS BECOME LOOSE. I VISITED A HYUNDAI DEALERSHIP, AND THEY IDENTIFIED THE ISSUE, RELATING IT TO A SMALL, PLASTIC PART IN THE WHEEL. THE DEALERSHIP TOLD ME THAT HYUNDAI ISSUED RECALLS FOR THIS EXACT PART IN OTHER HYUNDAI VEHICLES, JUST NOT THE VELOSTER. IT IS THE SAME PART IN OTHER HYUNDAI VEHICLES, ONE THAT HAS BEEN RECALLED IN THOSE MAKES AND MODELS, BUT HYUNDAI HAS YET TO ISSUE A RECALL FOR THIS EXACT PART IN THE VELOSTER MODELS. THIS ISSUE HAS MADE IT INCREASINGLY DANGEROUS TO DRIVE, AS THE DEALERSHIP VERBALLY TOLD ME THAT EVENTUALLY, THE STEERING WILL MAY DISCONNECT FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229109July 2, 2019
ENGINE
I WAS DRIVING MY 2013 HYUNDAI VELOSTER TURBO ON A SMALL ROAD, AS I PULLED AWAY FROM A STOP SIGN I HEARD LOUD METALLIC GRINDING AND SCRAPING SOUNDS, THE VEHICLE LOST POWER AND I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND TURNED THE VEHICLE OFF. CHECKED UNDER THE VEHICLE AND FOUND OIL SPRAYING FROM THE ENGINE BLOCK. VEHICLE WAS FOUND TO HAVE A BLOWN ROD AND A HOLD IN THE ENGINE BLOCK AND WAS TOWED TO SUSSMAN HYUNDAI OF WILLOW GROVE PA WHERE I WAS INFORMED OF RECALL 19V-204 #182. I WAS TOLD BY THE SERVICE DEPARTMENT THAT THE VEHICLE NEEDED A NEW ENGINE DUE TO THE BLOWN ROD THAT LEFT A HOLE IN THE ENGINE BLOCK AND IT WAS LIKELY THAT IT WOULD BE COVERED UNDER THE RECALL. THE VEHICLE STAYED AT THE DEALERSHIP FOR OVER A WEEK WHILE PICTURES WERE TAKEN AND SENT TO HYUNDAI CORP, HYUNDAI DECLINED TO ASSIST WITH THE ISSUE SAYING THE VEHICLE WAS OUT OF WARRANTY. I CONTACTED HYUNDAI MOTOR AMERICA FOR FURTHER ASSISTANCE, I WAS TOLD TO LEAVE THE VEHICLE AT THE DEALERSHIP AND WAS GIVEN CASE #15862961 HYUNDAI MOTOR AMERICA HAS BEEN VERY UNRESPONSIVE. IT'S BEEN OVER 3 WEEKS WITHOUT ANY OFFICIAL NOTICE. I WAS LUCKY THAT THIS ISSUE DIDN'T HAPPEN AT HIGHER SPEEDS, I EASILY COULD'VE BEEN HURT OR KILLED DUE TO THE ENGINE MALFUNCTION. VEHICLE HAD 89K MILES WHEN THE ISSUE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228715July 1, 2019
ENGINE
CAR ISSUES WITH ENGINE FAILED MULTIPLE TIMES PRIOR TO COMPLETE STALL @ 120K MILES - WHERE ENGINE SMOKED AND SPARKED AT THE END OF STALL
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11228386June 29, 2019
ENGINE
THE OXYGEN SENSOR FAILED TO OPEN, CAUSING CATALYTIC CONVERTER TO CLOG RUINING EXHAUST MANIFOLD. REPAIR WAS MADE THEN LITTLE MORE THAN MONTH LATER ENGINE FAILED AGAIN THIS TIME WITH CYLINDER 3 FULL OF OIL AND RESULT IS RUINED ENGINE WITH NO SIGN TO WHERE THE FAIL CAME BESIDES SOFTWARE OR MANUFACTURER INTERNAL ENGINE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222518June 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TO WHOM IT MAY CONCERN, MY 2013 HYUNDAI VELOSTER STARTED HAVING ISSUES ON 5/14/19 SO I SCHEDULED A SERVICE APPOINTMENT FOR 5/16 AT MURDOCK HYUNDAI. DURING MY SERVICE VISIT I WAS NOTIFIED BY THE SERVICE DEPARTMENT THAT THERE WAS A RECALL (#182) ON MY CAR BUT THEY CURRENTLY DID NOT HAVE A FIX FROM HYUNDAI AT THAT TIME. MY CAR WAS PARKED FROM 5/16/19 TO 6/3/19 WHEN I WAS FINALLY ABLE TO TAKE IT BACK TO MURDOCK HYUNDAI TO HAVE THE RECALL ISSUE FIXED. THE SERVICE DEPARTMENT UPDATED THE DEFECTIVE SOFTWARE AND MY CAR DROVE PERFECTLY. THE NEXT DAY WHILE DRIVING MY CAR HOME FROM WORK IT STARTED HAVING THE SAME ISSUES AS IT DID BEFORE THE UPDATE. I CONTACTED THE DEALERSHIP AND THE SOONEST THEY COULD GET ME BACK IN WAS 6/7/19 SO AGAIN I WAS NOT ABLE TO DRIVE MY CAR. THE SERVICE DEPARTMENT INSPECTED THE VEHICLE AND DETERMINED THAT MY FUEL INJECTOR AND SPARK PLUG/COILS WERE DAMAGED AND NEED REPLACEMENT. ON 6/11/19 I SPOKE WITH A GENTLEMAN NAMED SEAN AT THE NATIONAL CONSUMER AFFAIRS FOR HYUNDAI REGARDING THE REPAIRS NEEDED AND I WAS TOLD THAT I WOULD RECEIVE A CALL BACK AFTER HE REACHED OUT TO THE SERVICE DEPARTMENT AND I HAVE NOT HEARD ANYTHING BACK. I SENT HIM A FOLLOW UP EMAIL ON 6/18/19 AND STILL NO RESPONSE. IT HAS BEEN OVER 30 DAYS SINCE THIS ISSUE BEGAN AND IT'S STILL NOT RESOLVED. I WORK FULL TIME AND HAVE BEEN RELYING ON PUBLIC TRANSPORTATION BECAUSE I AM NOT ABLE TO DRIVE MY VEHICLE WITHOUT CAUSING FURTHER DAMAGE. I DON'T BELIEVE THAT THE RECALL UPDATE FIXED THE PROBLEM AND HAS CAUSED DAMAGE TO MY VEHICLE. ANY ASSISTANCE YOU CAN PROVIDE IN RESOLVING THIS WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221989June 23, 2019
ENGINE
RECEIVED NHTSA RECALL #: 19V-204, HYUNDAI RECALL #: 182 6 MONTHS AFTER MY ENGINE THREW A ROD/CYLINDER LEAVING THE VEHICLE INOPERABLE. I WAS DRIVING MY CAR AND IT BEGAN SHAKING UNCONTROLLABLY WHILE DRIVING TO WORK ON THE INTERSTATE IN ATLANTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221403June 20, 2019
SERVICE BRAKES, ENGINE, STEERING
2013 HYUNDAI VELOSTER NON TURBO 39,000 MILES CATALYTIC CONVERTER FAILURE AND ENGINE FAILURE WHILE DRIVING. WHILE DRIVING THE VEHICLE ON A RURAL ROAD, THE ENGINE SHUT DOWN AND THE CAR LOST POWER. I NOTICED SMOKE FROM THE EXHAUST WHEN THE ENGINE SHUT DOWN. I WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. VEHICLE WAS TOWED TO DEALER WHERE IT WAS FOUND THE CATALYTIC CONVERTER HAD FAILED. IT WAS NOTED THAT THE ENGINE HAD A LOUD TICKING SOUND THAT IT DID NOT HAVE PRIOR TO THE CATALYTIC CONVERTER FAILURE. THE ENGINE IS GOING TO BE REPLACED WITH COST SHARE FROM HYUNDAI. THIS IS NOT A UNIQUE ISSUE AND HAS BEEN RECALLED FOR THE SAME EXACT SAME ISSUE IN THE KIA SOUL WITH THE 1.6L ENGINE. THIS ISSUE SHOULD BE ADDRESSED IN FULL BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221515June 20, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. WHILE OPERATING THE VEHICLE, THE SPEED SUDDENLY DECREASED AND THE VEHICLE FAILED TO ACCELERATE PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS FAULTY DUE TO LOW PRESSURE IN ONE CYLINDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219606June 12, 2019
AIR BAGS, ENGINE
I HAVE HAD TO HAVE MULTIPLE ITEMS FIXED ON MY 2013 VELOSTER TURBO, I HAVE HAD THE FACTORY SPEAKERS REPLACED BECAUSE THEY HAVE BLOWN, HAD TO HAVE THE A/C CONTROL JOB REPLACED AND RECENTLY THE RED AIR BAG LIGHT HAS COME ON. MECHANICALLY IT HAS BEEN WORSE, AT 72000 MILES OR SO THE TURBO BLEW WHILE DRIVING AT NORMAL SPEED ON THE HIGHWAY. THIS WAS FORTUNATELY COVERED UNDER MY WARRANTY. I STARTED HAVING TO REPLACE SPARK PLUGS FREQUENTLY AS THEY BECAME COVERED IN OIL, THEN IN FEBRUARY MY ENGINE GAVE OUT. I TOOK IT TO THE DEALERSHIP AND THEY DID A COMPRESSION TEST AND TOLD ME I NEEDED A NEW ENGINE. I WAS OUT OF WARRANTY BY 5000 MILES SO I HAD TO BUY A USED ENGINE AND HAVE IT REPLACED, THREE MONTHS LATER I GOT A RECALL LETTER IN THE MAIL SAYING THE ENGINE MANAGEMENT SYSTEM WAS RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219252June 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE SPEED DECREASED AND SMOKE WAS EMERGING FROM THE TAIL PIPE, ENGINE AND THE VEHICLE STALLED. THERE WAS AN ABNORMAL HUMMING NOISE EMERGING FROM THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE 75,586.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11219116June 10, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 HYUNDAI VELOSTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V204000 (ELECTRICAL SYSTEM, ENGINE). WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL POPPING AND CLUNKING NOISE AND THE VEHICLE STALLED. SMOKE EMERGED FROM THE VEHICLE AND OIL WAS IN THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED LEE HYUNDAI OF GOLDSBORO (304 N OAK FOREST RD, GOLDSBORO, NC 27534, (866) 789-1488), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 15836168, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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