Hyundai Santa Cruz Complaints (2022)

179 consumer complaints on file.

#11490061October 19, 2022
VISIBILITY:WINDSHIELD WIPER/WASHER
The washer fluid nozzles are not adjustable and the fluid while spilling still only sprays about 3 inches up from the bottom of the windshield. All fluid stays below the wiper so the window cannot be cleaned. When road grime or bugs get on the windshield I have to stop to clean.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490028October 19, 2022
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
lost of power while driving at 45 mph. no engine warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489958October 19, 2022
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE 405 FWY MY VEHICLE WOULD NOT ACCELERATE PASS 20 MILES IT WAS 11 PM SO NOT MANY CARS ON THE ROAD , I HAD TO DRIVE WITH MY HAZARD LIGHTS ON 17 MILES TO GET HOME , I AM TAKING IT TO THE DEALER TODAY. NO WARNING LIGHTS , OR MESSAGES CAME ON DURING THE WHOLE ORDEAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489338October 14, 2022
POWER TRAIN
WHILE DRIVING ON INTERSTATE 95, MY 2022 HYUNDAI SANTA CRUZ STARTED TO SHAKE VIOLENTLY AND LOSE POWER. AT THE SAME TIME LIGHTS CAME ON WARNING ME OF AN ISSUE AND TO PULL OVER. I GOT TO THE SIDE OF THE HIGHWAY (WITH MUCH FEAR). I WAS ABLE TO TURN THE VEHICLE OFF AND TURN BACK ON. AFTER I SAT FOR 5 MINUTES WITH IT IN IDLE, I TRIED TO MOVE THE VEHICLE AND IT APPEARED TO GO BACK INTO A NORMAL STATE. I WAS ABLE TO CONTINUE MY TRIP, HOWEVER IT WAS SCARY TO LOSE POWER LIKE THAT. HYUNDAI JUST ANNOUNCE A RECALL - BUT APPEARS TO HAVE NO SOLUTION. THE CURRENT CONDITION IS THAT I AM AFRAID TO USE THE VEHICLE NOW BUT HAVE NO CHOICE. THE INCIDENT WAS MONTHS AGO, BUT I WANTED TO REPORT THIS NOW THAT A RECALL WAS ANNOUNCED. PLEASE GET HYUNDAI TO COME UP WITH A QUICK SOLUTION AS THIS IS DANGEROUS IF IT WAS TO HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488736October 11, 2022
FUEL/PROPULSION SYSTEM
Hyundai Santa Cruz's have been having transmission problems that cause you to lose power while driving. This is a dangerous situation, the car will not accelerate and you are left in the middle of the road with no power to maneuver out of danger. I had to coast to the side of the road to get out of traffic. Hyundai announced a recall but Hyundai states that there is no fix at this time. Dealers are not able to perform any work as Hyundai doesn't have a plan to correct this dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488431October 7, 2022
POWER TRAIN
While stopped at a stoplight in a turn lane, the dashboard gave alerts regarding lane assist being disabled and was giving other errors I don't recall. The vehicle would only drive 2-3 MPH through the turn lane and I was able to pull into a bank parking lot. After putting the vehicle in park, I could hear the engine slowly revving up and down. Two alerts were also sent to my phone via the My Hyundai app. DTC P213577 and C161386 I put the vehicle in park and powered it off. When I powered it on, it would give the same errors and rev up and down. I pressed the accelerator and there was no response. I had the vehicle towed to the nearest Hyundai dealership and they replaced the throttle body.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488348October 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My new car with less than 2000 miles stalled at a traffic light on Southlake Blvd. in Southlake, TX. It just died and would not start. All the electrical warning lights were flaring. Every time I tried to restart it, it would try, shudder, and die. I was lucky not to get run over on that busy street. It was towed to the dealership and has been there a month exactly. They cannot figure out what is wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487090September 29, 2022
EXTERIOR LIGHTING
Low beam lights shine very low and only light about 20’ ahead. On Arkansas curvy country roads, it is difficult to see what is on the road ahead. I have talked to dealer and was told nothing can be done to improve them. Mine are LED. This has been a problem since purchase in April. I avoid night driving because of this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486239September 24, 2022
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving on the highway (55mph) with my two children in the backseat. My vehicle started slowing down quickly even with my foot on the gas. There was no warning, no lights on the dash lit up warning me there was anything wrong with the car. The rpm’s we’re going up but it was like there was no power to the car. I got off the highway onto a side road as fast as I could do I wouldn’t get hit. Then I pulled off to the side of the road. I put it in park and turned it off. I tried to turn it back on and it would start. After a second attempt it turned on but was really rough and felt like it would stall. I used blue link to call for a tow truck. Then I called the dealership to tell them since I’ve only had the car for 9 months. I tried to turn the car back on and the dash said battery discharging due to electrical and it turned off before I could read the last word. Tonight checking my email blue link sent an email stating a possible condition with the engine control system. The vehicle was towed to the dealership where I bought the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484957September 17, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
Driving at 60 mph. Car stopped responding to accelerator. I was forced to pull off the road. Not a safe situation due to traffic. Turned off car and restarted. The car would then accelerate normally.. There was an error logged stating that " A possible condition with your Engine Control Module has been detected. A full system check is recommended to be done soon. Please consult your your local dealership to schedule an appointment. This is a common problem occurring on numerous Santa Cruzs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484813September 16, 2022
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
Hyundia Santa Cruz was purchased Aug of 2021 and it has 5,655 miles on it. After making a stop, sometimes the Santa Cruz does not want to accelerate when pressing down on the accelerator pedal. While pushing more on the accelerator pedal to make the vehicle move, after a second or three elapses while still pressing on the accelerator will cause the vehicle to suddenly lurch forward at a rate of speed too fast and I have to immediately slam on the brakes to regain control of the forward motion of the vehicle to avoid hitting the vehicle in front of me. I took the vehicle to a dealership today (9/16/22). No codes or errors were found by computer check or by a technician driving the vehicle. Dealer comment on the paperwork "Unable to verify concern at this time". Next comment on paperwork, "There is a software update that will remedy this concern". I refused the software update, as I have read numerous comments from online forums of customers having issues after dealership upgraded software. If they are unable to verify the concern, how does the dealership know the software update will remedy the issue that they cannot verify the vehicle has. Dealership paperwork also states, "Shifting issue will continue if software is not updated". It is NOT a shifting issue; it is an uncontrollable/unreliable acceleration issue. This vehicle will be put in storage on 10/18/22 and not taken out of storage until mid-May of 2023. In May of 2023 I will investigate the software update in hopes that Hyundia will have a more stable software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484633September 15, 2022
POWER TRAIN, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
When pulling out onto a major HWY, the vehicle lost power. Vehicle acted like it was in "neutral" but engine wouldn't rev when pressing gas and rpm was bottomed out. Vehicle then would not shift out correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482927September 5, 2022
POWER TRAIN
While driving down the road the transmission went out of gear and I lost all power to the wheels. After pulling over and trying to shift from park and back to gear it wouldn’t go into gear and I was left stranded on the side of the road at midnight after work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482154August 31, 2022
ENGINE, POWER TRAIN
On June 21, 2022 around 10:55AM, while driving in the center lane on I-75, close to Ocala, Florida, warning sounds and a message on the panel indicated, "Warning, stop the vehicle intermediately" . Doing 70MPH on heavy traffic with a huge truck to my right and cars doing over 70MPH on the left lane, the engine stopped responding with no acceleration to safely reach the emergency lane. The following seconds were simply very scary when all of a sudden my car was loosing speed quickly exposing me to be hit by cars that I'm sure were not ready for my deceleration. I was simply lucky to quickly coast to the edge of the road. Called Hyundai road assistance and after 5 hours on this black car, under sun and over 94°F a tow truck arrived. After 10 weeks, the car is still waiting for a new transmission at Jenkins Hyundai of Ocala, Florida.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481544August 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Problem 1 - The vehicle has stalled twice at low speed (less than 5 mph). Both times I had just pulled away from a parking space, coasting (or slowing) before a STOP sign and the vehicle dies. It beeps loudly, says shift to Neutral and restart. It did restart both times. This happened both times while being in SMART mode. I drove it about a month in NORMAL mode between stalls and the issue did not happen. Maybe a coincidence, maybe not. I have had the Santa Cruz less than 2 months. Problem 2 - While accelerating away from a stop, it seems the vehicle revs and does not accelerate, almost like it is not in gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480736August 23, 2022
ENGINE
I have had this vehicle for less than 2 months, and the engine started knocking after about 800 miles. This seems to occur after putting about 100+ miles on the car throughout the day, letting it rest for a few hours between the long driving sessions. The knock occurs on first start up the next day. This is my second Santa Cruz that I have had in 3 months, as the first one did the same thing and they stated the engine has failed. Multiple calls to corporate and dealership visits and the issue is still occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480061August 18, 2022
POWER TRAIN
While driving the car today, we had no power above 2200 RPM. When we went to pull out from an intersection, the car just puttered into the intersection, forcing me to try to get the car off the road as much as possible to avoid being hit by oncoming traffic. Once I was able to get the car moving, we immediately took the car back home in hopes of getting this issue repaired prior to it being in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479307August 15, 2022
ENGINE, POWER TRAIN
On 08/13/2022, I was driving from Miami, FL, already 2 hours on the road and like 9:45 PM I was driving with my wife on the Interstate I-95 in the City of Melbourne, state of Florida, and stop at the I-95 North Bound Rest Area to use the rest rooms and change driver seat with her. Then 10 minutes later we resume our travel and after entering the I-95 again, the vehicle suddenly went into some type of limp mode and lose power while merging in the I-95 and I had to do an emergency maneuver to the right shoulder to avoid being hitted by another vehicles. After stoping, I turned off the ignition and back on again, since I was on a place not too safe I continued the driving back home. No Check Engine Light was on whatsoever. The vehicle was driven normal for the next 20-30 minutes, then while driving State Road 192 and while driving 65-70 MPH, the engine stalled again. I had to stop in the middle of the darak and empty road on the right sholuder with my Emergency Lights on. I tried restarting the engine and the limp mode still and I got the Check Engine Light on and steady. I called pushing the button for the Hyundai BlueLink inside the car and nobody answer the emergency number. I verified the BlueLink application on my phone and then noticed a code for the malfuntion. DTC: P030100, DTC System: Powertrain, DTC Sub System: EMS After 2-3 minutes I was able to continue driving home, when I pushed the pedal I felt the condition like loosing cylinder power this time and I pushed hard, the vehicle then suddenly was able to accelerate as normal and I was able to get home. After that I was able to drive the vehicle but I am not sure it is safe or not. I contacted the dealer Holler Hyunday at Winter Park Florida, and they gave me an appointment for 08/23/2022. I need my transportation issue resolved before that date since is my only vehicle needed to work and make wages. As a note this happened driving in Smart Mode. I will contact Hyundai to escalate this case.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478833August 11, 2022
SERVICE BRAKES
On July 31, 2022, I started the Santa Cruz normally, and my wife and I drove to the exit of our neighborhood (approximately 1⁄2 mile). I turned left out of our neighborhood, and proceeded downhill. After reaching a speed of approximately 25-30 mph, a car in front of me began to brake to take a left-hand turn. Upon applying the brakes, I experienced a catastrophic brake failure. The brake pedal felt hard as a rock, and even pressing the brake as hard as possible, I was able to achieve only 5-10% of normal brake effort, and the Santa Cruz slowed only very gradually. Fortunately, the car in front completed its turn before I arrived, or I would have been forced to hit the car or veer off the road to avoid a collision. I managed to exit the road on which I was driving within a few hundred feet, and turned onto an empty street on the right. At this point, I managed to stop the car, shifted to Park, applied the parking brake, and turned off the truck. I restarted the truck, at which time the display in the truck displayed warnings for “Check ESC” and “Check ABS”. Prior to this braking failure, I never observed any previous warnings that such an event might occur: - I have never observed any warnings related to ESC - I have never observed any warnings related to ABS - I have never observed any warnings related to brake fluid level - I have never observed any brake fluid leaking from the truck - I have never had any issues with braking effort At first glance, it appears that there may be some type of software or computer failure affecting the truck that resulted in a catastrophic loss of braking, which is completely unacceptable. Had this event occurred just a few minutes later, I would have been traveling at highway speeds and this failure could have easily resulted in fatalities. The truck continued to display the same warnings and the brakes continued not to work. As a result, the truck was towed to the dealer where it was purchased for evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476925August 1, 2022
POWER TRAIN
Vehicle would not shift into any of the gears after turning on. Still waiting for details. dealer mentioned the transmission fluid pump failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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