Hyundai Santa Cruz Complaints (2022)

179 consumer complaints on file.

#11498744December 24, 2022
POWER TRAIN
I brought in my 2022 Hyundai Santa Cruz to its first oil change at one of my local Hyundai dealers. the technician right away stated they needed to perform a software update otherways they would not be able to perform the oil change, I agreed to it, after 3 and a half hours I walk up to service technician and complained it was already taking too long, when I finally got my car the car would not work properly it would stall and on stop it would rev up still does that to this moment. I have to constantly keep foot on brake pedal otherways risk hitting the car in front of me. took the car to dealer where it was purchased and after 2 hours service technician stated there was nothing they could do for me, he stated Hyundai is aware and are working on a solution, he stated the car was not safe to drive and I should just park the car, my response was I did not purchase a car to have it parked in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498046December 19, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
constantly states it does not work ever since the front license plate was installed. no way to disable it. it's either have a front plate or have no cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497921December 18, 2022
ENGINE
Radiator spewing coolant. Had not hit anything only driving on back highway. Dealer stated not warranty customer damage. Happened at 13,000 miles and vehicle less than I year old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497029December 12, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Cruz. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The manufacturer confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496918December 11, 2022
UNKNOWN OR OTHER
Santa Cruz transmission would not engage into drive. Therefore, vehicle could not move or be driven. Transmission seemed to be in neutral position. Had to be towed to dealer and has been there since July 28, 2022. Dealer gave a loaner vehicle. Still making payments on a new vehicle and not enjoying the ride. Who dropped the ball on this? Dealer seems as frustrated as I am.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496873December 10, 2022
POWER TRAIN, ENGINE
While driving on a local highway, vehicle lost all power and stopped. It would not restart. Vehicle was towed to the dealer, and was they found found that the HIGH PRESSURE #4 FUEL INJECTOR IS STUCK OPEN, and REPLACED #4 CYLINDER FUEL INJECTOR AS REQUIRED. They also replaced the battery. Vehicle is 11 months old. If this had happened on the interstate, I would have been rear ended and possibly killed. No warning, just stopped. Vehicle had reported loss of power on a previous occasion, but nothing could be found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496851December 10, 2022
POWER TRAIN
Hyundai has failed to remedy this known transmission defect and is placing owners of the affected vehicles lives in danger. Reprogramming of the "fail-safe" driving capability does not fix the life threating issue. While driving on Interstate 89 in Vermont on December 7 every warning light on the dashboard illuminated and my 2022 Hyundai Santa Cruz slowed from 65mph to 40mph. I pulled of the road and turned the ignition off. Upon restart, the Santa Cruz seemed to perform normally. I now am afraid to drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496772December 9, 2022
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? I'm open to allow the vehicle to be inspected at anytime. How was your safety or the safety of others put at risk? After pulling out onto a busy highway of 60MPH speed limit from a right on red light, the car only would accelerate to 17MPH nearly causing a multi-car rear end accident. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been in service twice (going in time 3 on 12/14/22) for this issue along with other transmission issues. On the second visit the issue was identified and a fix was attempted but issues still persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? As of now it's only been inspected by a Hyundai dealership, and I have a case open with Hyundai and they are waiting to see what happens at 12/14 service appointment before moving forward with any other actions. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The transmission has been problematic since purchase. This 17mph max acceleration happened shortly after purchase and other issues have been persistent ever since. Holding gears with loss of power on interstate, rough vibrations at low speeds, holding gears to long, rough shifts, strange noises when shifting, and of course the max acceleration of 17mph / 3,000rpm and not being able to travel any faster being the worst / most dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496663December 8, 2022
FUEL/PROPULSION SYSTEM
Fuel tank opening actuator is getting stuck and fuel tank cannot be open or closed properly advice from Hyundai is to drive with open Tank that I do not consider safe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496569December 8, 2022
EXTERIOR LIGHTING
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at an undisclosed speed, the low beam headlights were not illuminating as needed. The driver used the high beam headlights while driving. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contact but provided no assistance. The failure mileage was approximately 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496566December 8, 2022
EXTERIOR LIGHTING
Headlights are dismal low beam is useless
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496368December 7, 2022
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
While driving down a two-lane highway at night (foggy conditions), the Lane Following Assist feature was turned on. There was a section of highway where a vehicle had previously driven through wet white paint. The paint was smeared toward the ONCOMING lane as if the vehicle had turned left after driving through the wet paint. The Lane Following Assist on my 2022 Santa Cruz detected these white paint tracks and immediately jerked the steering wheel to the left, INTO the oncoming lane. If there had been a vehicle in that lane, there would have absolutely been a head on collision. There was no opportunity to correct because the vehicle turned to the left so suddenly. This WILL cause crashes. All other safety features were also enabled. There were no known obstructions of safety sensors or cameras.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494683November 23, 2022
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
When accelerating from a complete stop the transmission skips within the first few RPMs. This also happens when coming to a complete stop. It feels like a stall or a stutter. Also does it when put into reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494529November 22, 2022
ELECTRICAL SYSTEM
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while attempting to accelerate, the vehicle failed to respond. The contact stated that after letting up off the accelerator pedal, the engine revved up and the vehicle lunged forward. There was no warning light illuminated. The contact stated that the instrument panel background lighting was very dim for all the display functionality. The local dealer was contacted and informed that the failure had occurred intermittently, and while driving at various speeds. The dealer suggested that the vehicle be taken in to be diagnosed; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494059November 18, 2022
ENGINE, POWER TRAIN, SUSPENSION
1st incident occurred October 19 2022.while driving 45 mph all of sudden vehicle lost engine power, can not accelerate. vehicle would not restart. towed vehicle to hyundai dealership service center.vehicle was repaired on November 2 2022. 2nd incident occurred on November 17 2022. while driving on highway speed limit vehicle engine lost power. vehicle would not restart. towed vehicle back to same dealership service center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493877November 16, 2022
POWER TRAIN
When I picked up my new Santa Cruz...a warning check transmission fluid came on when sales rep was showing how to set up truck. Went to service they could not find anything wrong. At 315 miles my truck became nonresponsive in middle of an intersection. and at the next 2 intersections on my way home. When I mean, nonresponsive vehicle would come to a stop and not go forward until I let off gas and depressed gas. Called dealer took in for service no problem driving to dealer. They could not find anything wrong. They did bleed the transmission fluid. I now see a recall describing my exact experience. I am afraid it will repeat. Took vehicle in for oil change and was notified of recall. They claimed to updated software. I have had since the first occurrence smaller episodes. I hope and pray software will fix problem?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493455November 14, 2022
POWER TRAIN
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving approximately 50 MPH, the message "Pull Over and Stop Immediately" was displayed. The contact veered to side of the road. The contact stated that while attempting to shift into gear the vehicle failed to respond. The contact stated that the vehicle appeared as if the transmission was in neutral(N). The vehicle was towed to the residence. The vehicle was then towed to an unknown dealer but was not diagnosed or repaired. The vehicle was then towed to the second dealer where it was diagnosed that the transmission needed to be replaced and that the failure was associated with NHTSA Campaign Number: 22V746000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle had been at the local dealer since September 23, 2022. The manufacturer was made aware of the failure and informed the contact that parts were not yet available. The failure mileage was approximately 2,950. The contact stated that an agreement was reached between them and the dealer to get a trade-in for a new vehicle. The claim is fulfilled on their part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492183November 3, 2022
ENGINE, POWER TRAIN
While driving, warnings were issued to check each of the driver assistance items and lights lit up on dashboard. Pulled over and turned off vehicle. Would not restart. Towed to nearest dealer. Sat for 2 weeks until they could look at it. Told to rent a car in meantime. Diagnosed as faulty TCU. Replaced TCU. Went to pick back up and would not start. Clicking noise heard from engine compartment. Left vehicle and was provided loaner card. Cannot identify cause. Vehicle sits.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490785October 25, 2022
POWER TRAIN
The contact's husband owns a 2022 Hyundai Santa Cruz. The contact stated that after her husband parked the vehicle in the driveway, he exited the vehicle and went into the garage when the vehicle unintentionally rolled forward into the garage and crashed into her vehicle. The contact's husband did not sustain any injuries, and no medical attention was received. No police report was filed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred with the "Shift To Park" message displayed while the gear shifter was shifted into park(P). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11490386October 22, 2022
POWER TRAIN
My residence is located in a dip..I can't say valley..this new Santa Cruz won't go up the hill even with the turbo engine the grade is not much.. a honda accord goes up easily.. the Santa Cruz revs and petty much stalls and I have to pump the accelarator and not sure what is going on with it.. there are no recalls and so I don't know what is wrong with it.. now I am forced to think of selling it and getting another one..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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