Hyundai Santa Cruz Complaints (2022)

179 consumer complaints on file.

#11544242September 13, 2023
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at various speeds, the Lane Departure feature malfunctioned, causing the vehicle to drive off the road on several occasions, and crossed double yellow lines with oncoming traffic ahead. The contact almost struck a pedestrian. In addition, the Forward Collision Avoidance system also malfunctioned several times causing the vehicle to abruptly stop while driving on the freeway with no other vehicles nearby. The vehicle was taken to the local dealer on several occasions and no cause for the failure was found. The sensors were updated but after retrieving the vehicle, the failure immediately reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543882September 11, 2023
POWER TRAIN
Twice, as I accelerated the transmission slipped out of gear as if it was shifted into Neutral. In both cases it finally shifted into gear and started to accelerate. In one case I was accelerating on to the Interstate. The Santa Cruz was taken to the dealer on Sept. 7th 2023 but they could not reproduce the problem and indicated there were no error codes. When the problem occurred I did not see a warning light on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542646September 5, 2023
UNKNOWN OR OTHER
automobile just shut off on highway going 65 mph for no reason causing a hazard for me and other people on the road. automobile then failed to restart. automobile was then towed to the closest dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541527August 29, 2023
AIR BAGS
The contact owns a 2022 Hyundai Santa Cruz. The contact stated while driving 40 MPH while slowing down, the vehicle rear ended by another vehicle which caused the contact to crash into the vehicle in front. The air bags did not deploy. The contact struck the steering and had major injuries to the nose and neck and they required medical attention. The contact was unsure if the other drivers were injured. The vehicle was deemed totally loss from the insurance company. The manufacturer was contact but did not provide any assistance. The failure mileage 70,000. A police report was filed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11540314August 23, 2023
POWER TRAIN, UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
August 16th, 2023 - Roughly 10:30 am Started car using Push-To-Start, car coughed a few times upon startup. Was about 74 degrees, not too hot or too cold. (This has happened before, not totally abnormal for it to cough on startup.) Loaded up the kid, our luggage, and left. Car was running about 4-5 minutes before putting it in drive. Drove out of the neighborhood street pretty normally, went to our stop sign, turned left. Car struggled up hill, appeared to be revving, but the RPMs and the speed did not reflect the amount of noise the car was making. Stopped at another stop sign, turned right, car WOULD NOT accelerate faster than 25ish mph. I put the pedal to the floor to try to bring up the speed, the SMART mode indicator was turning red (indicating bad gas mileage) but it was not accelerating or moving any further. Pulled into someone's driveway to get off the road. Stopped the car, put it in park, then put it in reverse, drove out of the driveway, put it back in drive. Car continued to not accelerate. Unable to get RPMs past 3k and speed past 25ish mph. Got it home without incident. Had dealership tow car as I was unwilling to drive it on an 70 mph road to get it to the dealer. Dealership and Hyundai corporate reject that anything occurred due to there being no computer indicator indicating there was an issue. They believe I had the car in manual mode. I discussed with them that 1) This was very unlikely, as I shifted back into drive more than once and 2) my RPMs would have been increasing if I was accelerating but simply not shifting. I went online and found out this is a widespread issue - I am not the only one reporting this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539732August 21, 2023
POWER TRAIN
In the middle of driving, the DCT transmission began having intermittent issues with shifting and wouldn't allow regular acceleration, as well as disengaged the transmission/clutch around 3,000rpm in every gear. At this point, it would either over-rev with no connection to the transmission, or required letting off the gas completely, and long enough, to force a gear shift. Max speed was limited to around 55mph during this time. Both TCU updates have already been performed on the vehicle prior to the incident. A warning message appeared during the incident stating the TCU needs repair, and the check engine light illuminated. A standard OBDII diagnostic tool was unable to read the specific code afterwards. This falls in line with multiple similar situations with these transmissions, and it will be going to a dealer for evaluation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533300July 19, 2023
ENGINE, POWER TRAIN
Vehicle begins to sputter and doesn’t want to accelerate. This usually occurs on the highway. Pulling over and turning the car off “resets it” sometimes. Vehicle is less than a year old with 26k mi on it. When the vehicle experiences these episodes I have to gradually use the accelerator, vehicle does not like fast acceleration when it’s going through one of these episodes. Check engine light comes on and a message stating a diagnostic of the engine control system needs to be conducted. Currently awaiting Hyundai dealership to get me into their service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532972July 18, 2023
POWER TRAIN
For the past 2 months our vehicle would give us an error message that "transmission system error! Check transmission oil immediately". Then the transmission system would almost shut down and give us hardly any power to proceed. We would shut the car off, wait and turn it back on and it would work. This mainly seems to happen in stop and go traffic. If this were to happen on the highway it would be very dangerous. The car would be very sluggish until we are able to pull over and stop the car. We have taken the car to the dealership and on the second trip they were finally able to have it happen to them. It currently is in the shop for the third time. The first time they unplugged our security system and did not check the transmission fluid. The second time after it happened to them, they added 1 1/2 quarts of oil to the transmission fluid. It is a closed system and we are not seeing any leakage to the system. I am not sure what is causing the issue, but it has gotten to the point that we don't feel safe driving the vehicle anymore. I checked on line and other people have been receiving this error message. My car has about 20,500 miles on it and it is about 14 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532791July 17, 2023
POWER TRAIN, ENGINE
ON 7-13-2023 I WAS GETTING IN MY SANTZ CRUZ LIMITED THAT I BOUGHT BRAND NEW WITH 19,000 MILES, WHEN I TURNED ON MY TRUCK THE ENGINE LIGHT WAS ON. I SAT AND RAN A HEALTH CHECK ON MY INFO SCREEN, IT CAME UP WITH A TRANSMISSION/ENGINE ISSUES. I THEN WENT TO THE SANTA CRUZ APP AND FOUND THE ALERT, WHICH WAS DTC P1C2DO3 WHICH IS A RECALL ON THE TRANSMISSION ENGINE. I HAD THAT SERVICED ALL READY IN FEB OF 2023. WELL, I GUESS IT DIDN'T WORK. I DIDN'T WANT TO LEAVE IT WHERE IT WAS SO I SLOWLY DROVE TO MY OFFICE WHICH IS GATED. LEFT IT THERE OVERNIGHT AND HAD IT TOWED TO THE HYUNDIA DEALER FROM I BOUGHT IT AT. BUT AS I DROVE IT I CONTINUED TO LOSE POWER, AND IT SEEMED TO WANT TO STALE. YOU DO NOT WANT TO LOSE POWER WHERE I LIVE, THE DRIVING HERE IS SCARY. I AM NOW WAITING FOR A RESPONSE FROM THE AUTO NATION DEALERSHIP ON WHAT IS GOING ON, BUT THEY ARE NOT IN ANY HURRY TO GET BACK TO ME. I HAVE READ WHERE THERE HAVE BEEN MANY MORE OF THIS KIND OF THING REPORTED. THIS IS REALLY UPSETTING AND SCARY TO ME. IT'S BRAND NEW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527802June 19, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Waiting to turn at a busy intersection then proceeded to press the accelerator the vehicle lossed power and had shut off. I Shifted gear to park to start engine and it would not go faster than 10mph. Vehicles behind nearly wrecked into me and were honking their horns. It had died again then started back up. I was able to drive home before it died again. Vehicle towed to dealership. Was told they are booked until next week and no available loaner cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527001June 14, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
This is an ongoing problem that neither the local dealership of the manufacturer seems willing or able to correct --- or even consider it a safety issue. DRIVER DISTRACTION IS A SAFETY ISSUE! not to mention the tension and stress this is causing me...while I am unable to enjoy my new 2022 Santa Cruz: For no apparent reason, the vehicle dashboard started giving me flashing visual and sound alerts that alternate between "bumpy road ahead" and "slippery road ahead" while driving. This freaked me out not knowing the problem. I could not get the dealership to even answer the phone! The alerts still continuously flash visually and intermittently sound the distressing high-pitched alert; They block the legitimate alerts on the right side of the dash for lane-keeping, passing other vehicles, and whatever other alerts come up on the right side of the dash. May 18, 2023 the Orange Park dealership tried a recommended software download that worked for only a day. They said Hyundai is aware of the problem they have no fix! They tell me other vehicles have the same problem and they can't figure it out! They tell me there is no way to even turn off the SOUND!! In April I was provided a Hyundai Case #21475812, asked for acceleration...last attempt May 24, 2023 ... still no resolution and no follow-up nor indication of concern. Case number is nonexistent on the My Hyundai website. How are they allowed to falsely advertise bumper to bumper warranty coverage???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525248June 4, 2023
ELECTRICAL SYSTEM
I read the complaint someone made about a vehicle fire in their garage with the 2023 Hyundai Santa Cruz. My vehicle is wired incorrectly and the fused circuit protect doesn't protect the circuit. The Blower relay is rated for 35 amps, but it has a 40 amp multi-fuse protecting it. In addition to that, the low current coil that turns on/off the relay is also connected to the 40 amp multi-fuse. The E-CVVT relay is also a 35 amp relay. It has an incorrect mutifuse of 50 amps protecting the relay. The relay is the same type as the blower relay. The low current coil is protect by a 10 amp fuse unlike the incorrect 40 amps for the blower relay coil. The wire gauge of the wire going to the PCM and motor doesn't seem to handle this current if the Blower motor or E-CVVT motor were to seize and draw more current. The recall for the trailer wire harness included a 15 amp fuse replacement because the wire gauge of the wire cannot handle the additional amperes. The wiring shouldn't melt or catch on fire if the proper fuse was connected to protect the circuit including the wire in the circuit. It didn't meet the National Electric Code or industry standard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524840June 1, 2023
POWER TRAIN
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that on two separate occasions while driving at an undisclosed speed, the vehicle inadvertently decelerated while the accelerator pedal was depressed. The contact stated that the vehicle was in smart drive mode and then inadvertently shifted to another mode, but the RPM failed to increase above 1,500 RPM. No warning lights were illuminated. The contact stated that he veered off the road and turned off and restarted the vehicle. The contact stated that on a separate occasion while driving at an undisclosed speed, the vehicle lost motive power and inadvertently decelerated while the accelerator pedal was depressed. The contact was able to navigate the vehicle safely to his residence. No warning lights were illuminated. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523601May 24, 2023
POWER TRAIN
Loss of power while driving. All error lights on the dashboard came on and the car lost all power. Car had to be put in park and restarted to restore power. After restart the check engine light stayed on with code PO65312. This has happened 4 times in the last 6 months with 3 trips to the dealer for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523450May 23, 2023
UNKNOWN OR OTHER
The glass sunroof in my 2022 Hyundai Santa Cruz, 1.5 years old with 8,020 miles, exploded on 05-22-23, and is currently awaiting an inspection by the insurance adjuster from Progressive Insurance. Our safety was not compromised, as the interior cover was closed at the time of this occurrence. This occurred completely without warning. On 05-22-23 at approximately 4:30pm, my boyfriend and I were returning from a trip to Annapolis MD for his medical procedure. We were traveling Eastbound on Route 50 at about 65mph in moderate traffic, and were about 1.5 miles from the Bay Bridge itself, when we heard a pop and then an explosion, and then could hear sound above our heads. I pushed the interior sunroof cover back an inch or two, and definitely heard air rushing in, and could also hear pieces of glass rattling around. I closed the roof, and we continued our drive back to Dover, arriving home at approximately 5:40pm. I wasn’t sure this repair would be covered by my insurance, since I have a $1,000 deductible, so I felt my first course of action should be to determine the cost of the repair. On 05-23-23 I drove to the Hyundai dealership (Winner) in Dover DE, at 10:30am, and the clerk said she had never heard of a sunroof spontaneously exploding, that a rock had probably hit it, and that either way, they didn’t fix them there, and she referred me to a nearby building housing their body shop. I drove there, went inside and explained what happened, but they said I would have to make an appointment for an estimate, and that they didn’t write estimates for Progressive anyway, and that I’d probably have to go to IG Burton in Milford for that. Even if Winner did end up fixing it, they are booked into September. Since my vehicle is now compromised, and I am unable to drive it in the rain, or have any protection in a rollover incident, I felt that this should be considered an emergency situation, and came back home and called Progressive for further assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523019May 20, 2023
ELECTRICAL SYSTEM
My vehicles screen flashed a brief notification that I needed to update my Nav software. Afterwards the vehicle began flashing a distracting audible and visual alert of random road hazards...caution road is slippery...or rough...or whatever....literally EVERY FIVE SECONDS. There is no way to turn off the audible sound or alert. You can dismiss it, but that only prompts it to return immediately. Other owners report that the dealerships have no fix. Hyundai has pulled down access to the software update. A factory reset is reported not to work. The only way to stop it is to pull the fuse disabling the whole climate control system and infotainment/nav system. It has been since ~May 4th. This is just unacceptable and presents an unsafe distraction. Hyundai has likely been hacked but is not admitting it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522116May 15, 2023
ELECTRICAL SYSTEM
I received a recall notification from Hyundai a couple of months ago regarding an issue with the vehicle's trailer towing system that could result in a fire. Hyundai's answer to this issue is a recommendation to kept he vehicle parked outside and away from buildings. To date they have not notified me of a fix for the issue and my vehicle, myself and my home continue to be at risk. Today I checked again and there is still no fix yet Hyundai continues to market these vehicles with this significant safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522112May 15, 2023
UNKNOWN OR OTHER
A few days ago, my vehcile began giving me continuous warning messages on the dash, replacing the tachometer. The messages I received alternate from day to day "Uneven road ahead - please drive carefully" and "Slippery road ahead - please drive carefully". I can aknowledge these but they come back with an annoying beep. When I don't acknowledge them, the tach and these messages alternate every few seconds with an attention getting "beep". In the meantime I cannot read the tachometer or other vehicle information displayed there. I made an appointment with my Hyundai delaer to have it addressed. When I showed up for that, the dealer informed me that there were several cases of this reported and the fix was to install a navigation update but that they would charge me to do this. This vehicle is about 18 months old with less than 10K miles on it and still under full vehicle warranty. When I called Hyundai Customer Care about this, they refused to do anything and gave me the run around telling me the dealer would determine if this was covered by the warranty. It is a defect!! I have attched a picture of the dash with this message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519166April 26, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Both rear taillights have condensation since 1 month out from purchase till currently. Dealer garage will not fix it says it normal and will not even write up or make an appointment to have it checked. Recently, I was proceeding into the highway and I lost acceleration to move into traffic that scared the life out of and my family. Pressed the gas and car doesn’t move at all then hardly at 40rpms. No warning lights or anything came in. Drove home in the back roads and made an appointment with the garage in 2 days later. Which upon driving to garage the car seemed fine. The garage did not even write up a service order said it was normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517026April 14, 2023
ENGINE, POWER TRAIN
Driving on interstate vehicle suddenly decelerated… pressing the gas pedal on rev’d the rpm’s up no acceleration…had to pull over and park..engine light did come on this time ( second time this has happened although the first time power train reengaged after some seconds passed..I did report that incident as well) First time took to dealership was told nothing wrong cannot duplicate… this time wife was with and was able to record ok phone what was happening Had it towed to dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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