Hyundai Entourage Complaints (2007)

214 consumer complaints on file.

#10359313October 5, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE SIDE SLIDING DOORS CAME OPEN WHENEVER IT RAINED. THE CONTACT HAD THE DOOR TIED SHUT AT THE TIME BECAUSE OF THE FAILURE. THE DOOR WOULD NOT STAY CLOSED EVEN WHEN THE VEHICLE WAS TURNED OFF. THE DEALER MENTIONED THAT IT WAS A TECHNICAL SERVICE BULLETIN RELATED TO THE FAILURE AND THE VEHICLE WILL BE REPAIRED. THE FAILURE MILEAGE WAS 30000 AND THE CURRENT MILEAGE WAS 45000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351104August 22, 2010
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR AND OTHER ELECTRICAL PROBLEMS ON A 2007 HYUNDAI ENTOURAGE. MULTIPLE REPLACED PARTS TO INCLUDE BATTERY (AFTER 24 MONTHS OF USE), HORNS, POWER WINDOW SWITCH, AC/FAN CLUTCH, BLOWN ENGINE OIL SEAL, TENSIONER, ECM WITH RELAY, BRAKE LIGHT SWITCH WITH BRAKE LIGHTS, ETC. NO HELP OR CONCERN FROM DEALERSHIP OTHER THAN "WE HAVE NEVER SEEN THIS ISSUE BEFORE" OR "ALL OF THESE PARTS ARE UNDER WARRANTY, WHAT MORE DO YOU WANT USE TO DO". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333933May 31, 2010
LATCHES/LOCKS/LINKAGES
THE HYUNDAI ENTOURAGE HAS BEEN DRIVEN FOR ROUGHLY 30K MILES NOW WITH THE SLIDING DOORS USED DAILY. NOW EACH TIME THE DOORS ARE CLOSED THEY HIT THE SIDE OF THE VEHICLE AND ARE CHIPPING AWAY AT THE PAINT, AND TO A LESSER DEGREE THE DOORS WILL NOT LOCK IN THE OPEN POSITION WHICH CAN BE A MAJOR PROBLEM ON INCLINES. NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM, THE DEALER REPORTS THAT THE DOORS ARE WITHIN SPECS, BUT I DON'T SEE HOW THE DOOR CAN BE WITHIN SPECIFICATIONS AND BE HITTING THE SIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316793March 4, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
POWER SLIDING DOOR FAILED TO LOCK RESULTING IN IT OPENING ON HIGHWAY AT 65MPH. NO WAY TO SECURE DOOR HAD TO TIE IT TO KEEP FROM OPENING FAILURE HAS OCCURRED 4 TIMES DEALER REPLACED LATCH UNDER WARRANTY FIRST TIME 2ND TIME FAILED ON TRIP TO CANADA DEALER STATED MY WARRANTY WAS NOT COVERED IN CANADA BUT I WOULD BE RECOMPENSATED IF I SENT THE INVOICE TO HYUNDIA. SENT ALL PAPER WORK THEY REQUESTED AND WAS ADVISED THAT IT WAS A MAINTENANCE PROBLEM AND NOT COVERED. EVEN THOUGH IT HAD ONLY BEEN 5 MONTHS SINCE THE LAST REPAIR THE SLIDER HAS NOW FAILED AGAIN AND THERE IS NO QUESTION THAT HYUNDAI HAS A SERIOUS SAFETY PROBLEM WITH THE ENTOURAGE LT VAN AS THE NUMBER OF COMPLAINTS ON THIS VEHICLE IS HUGE AND ALWAYS ON THE PASSENGER SIDE SLIDER. HYUNDAI STOP PRODUCTION OF THIS MODEL AFTER ONLY 2 YEARS AND IT IS MY FEELING THAT THEY REALIZED THEY HAD A DESIGN FLAW AND DID NOT WANT TO CHANCE A RECALL IF THEY CONTINUED MAKING THEM. THE HYUNDAI ENTOURAGE WITH POWER SLIDING DOORS SHOULD BE RECALLED BEFORE SOME ONE FALLS OUT ON THE HIGHWAY AND KILLED. SENT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314361March 3, 2010
VEHICLE SPEED CONTROL
2007 HYUNDAI ENTOURAGE. CONSUMER STATES UNINTENDED ACCELERATION. CONSUMER REQUESTS REIMBURSEMENT FOR ADDITIONAL COSTS. *TGW THE CONSUMER STATED WHEN SHE ATTEMPTED TO APPLY THE BRAKE TO STOP A STOP SIGN, THE ENGINE REVVED AT A HIGH RATE. THE CONSUMER QUICKLY PLACED THE VEHICLE INTO PARK. THE SECOND INCIDENT OCCURRED WHILE RUNNING ERRANDS AND THE SAME THING HAPPENED. THE CONSUMER DROVE TO THE DEALER. HOWEVER, THEY WERE UNABLE TO FIND ANYTHING MECHANICALLY WRONG WITH THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315606March 2, 2010
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WE PURCHASED OUR 2007 HYUNDAI ENTOURAGE NEW IN JULY '07. WITHIN 2 MONTHS WE BEGAN HAVING PROBLEMS WITH THE ELECTRIC SLIDING DOORS ON BOTH SIDES. SOMETIMES THE DOORS DO NOT CLOSE ALL THE WAY, OR CLOSE AND REOPEN. SOMETIMES THE DOORS WON'T OPEN WITH ANY METHOD, KEYFOB, BUTTONS, OR MANUAL. THE DOORS SOMETIMES MAKE A SOUND LIKE THERE IS GRIT IN THE TRACK. WE HAVE TAKEN THIS TO THE DEALERSHIP MULTIPLE TIMES AND EVEN SHOWED THEM VIDEO OF IT HAPPENING. SINCE THEY CAN'T REPRODUCE IT THERE HAS BEEN NO WORK DONE TO FIX IT. WE ALSO HAVE INTERMITTENT BATTERY DRAIN. THE BATTERY HAS BEEN DEAD 5 TIMES FOR NO APPARENT REASON. THE PASSENGER SIDE MIRROR WILL OFTEN NOT ADJUST UNLESS IT IS MOVED TO THE BOTTOM OUTSIDE CORNER FIRST AND THEN IT CAN BE ADJUSTED. THE MEMORY FOR THE SEATS/MIRRORS ARE OFTEN LOST. TO ME THESE ALL INDICATE A PROBLEM WITH THE ELECTRONICS IN THIS VEHICLE. DEALERSHIP HAS NOT BEEN ABLE TO FIND ANYTHING TO FIX. WE ALSO HAVE EXPERIENCED A SHIMMY AT HIGHWAY SPEEDS. REPLACED THE TIRES AND HAD THEM ROAD BALANCED TO REMOVE THE WORST OF THE SHIMMY. INDEPENDENT GARAGE DID THIS AND SAID THE TIRES AND THE RIMS ARE FINE. IT'S BEEN CLOSE TO 3 YEARS AND WE ARE STILL EXPERIENCING ALL OF THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298911January 10, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
HAVE HAD NUMEROUS ISSUES WITH THE SLIDING DOORS OF THE HYUNDAI ENTOURAGE. JUST TODAY THE DOOR IS STUCK IN THE OPEN POSITION AND NEITHER THE AUTOMATIC NOR MANUAL WAY OF CLOSING WILL WORK. I AM SICK OF CLIMBING WITH MY TWO KIDS THROUGH THE BACK OF THE MINI VAN TO PUT THEM IN THEIR SEATS. DEALER SUGGESTS THAT I DRIVE IT IN WITH THE DOOR OPEN.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298436January 6, 2010
AIR BAGS:FRONTAL
"AIR BAG" LIGHT REMAINS ON. I AM INFORMED THAT I SO NOT HAVE AIRBAG PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297346December 29, 2009
ENGINE AND ENGINE COOLING
THERE HAS BEEN A CONSISTENT WHINE COMING FROM MY SOMEWHERE WITHIN THE ENGINE FOR THE LAST 3 MONTHS. UPON RESEARCHING THE CAUSE OF THE WHINE WE WERE ABLE TO NARROW IT DOWN TO THE POWER STEERING OIL PUMP. WHEN WE WENT LOOKING FOR POSSIBLE KNOWN ISSUES, WE CAME ACROSS A TECHINICAL SERVICE BULLETIN - DATED AUGUST 2008 - ADDRESSING A WHINE NOISE IN THE POWER STEERING OIL PUMP. I CALLED THE SERVICE DEPARTMENT WHERE I PURCHASED THE VEHICLE TO ASK ABOUT HAVING THE POWER STEERING PUMP CHECKED, BASED ON THE TSB - I WAS INFORMED BY THE SERVICE MANAGER THAT "HE" WAS THE SPECIALIST AND HE WOULD DETERMINE WHAT THE PROBLEM WAS - BUT FIRST HE WOULD HAVE TO DO A COMPLETE CHECK ON THE ENGINE (TO THE TUNE OF ABOUT $450) TO DETERMINE THE PROBLEM. HE THEN ASKED THE MILEAGE ON THE VEHICLE AND WHEN I TOLD HIM, HE INFORMED ME THAT SINCE IT WAS OVER 60K - IT WAS OUTSIDE OF THE WARRANTY AND I WOULD THEREFORE HAVE TO PAY ALL OUT OF POCKET. REGARDLESS OF THE FACT THAT THE TSB WAS DATED AUGUST 2008 AND THAT THE TSB INFO WAS NEVER SENT TO THE CUSTOMERS - (WAS TOLD TSB INFORMATION WAS STRICTLY FOR SERVICE TECHNICIANS AND THE CONSUMER DID NOT NEED TO KNOW ANYTHING ABOUT IT) SINCE THE PROBLEM BEGAN, MY POWER STEERING HAS SEIZE UP THREE TIMES - LOCKING MY STEERING WHEEL IN PLACE. SO FAR, I HAVE BEEN FORTUNATE THAT AT THE TIME I WAS JUST PULLING INTO A PARKING SPACE. BUT IF THIS SHOULD HAPPEN WHILE ON A SHARP CURVE - THE CAR COULD VERY EASILY NOT COME OUT OF THE TURN AND CAUSE A SEVERE CRASH. MY MAIN COMPLAINT - IF THERE IS A TSB AND REGARDLESS OF THE MILEAGE ON THE CAR - THE SERVICE DEPARTMENT SHOULD BE RESPONSIBLE FOR CORRECTING THE PROBLEM. IT SHOULD NOT FALL TO THE CONSUMERS TO BE HIT WITH A HEFTY REPAIR BILL BECAUSE THE VEHICLE IS FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296797December 23, 2009
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE LIMITED. THE MANUFACTURER TOLD HIM TO TAKE THE VEHICLE TO A HONDA DEALER FOR A REPAIR MADE IN REFERENCE TO RECALL # 09V122000 (SERVICE BRAKES, HYDRAULIC:SWITCHES:BRAKE LIGHT). THE HYUNDAI DEALER WAS NOT ABLE TO REPAIR THE RECALL WITHIN A REASONABLE TIME, AND THEY WANT TO CHARGE HIM FOR THE REPAIR. THE CURRENT AND THE FAILURE MILEAGES WERE 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291944November 12, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING BETWEEN 45-50 MPH THE REAR SLIDING DOORS REMAINED AJAR. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES , AND MULTIPLE REPAIRS WERE MADE TO THE DOORS. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE MANUFACTURER WAS NOTIFIED, AND SHE WAS WAITING FOR A RESPONSE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289111October 20, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING THE REAR PASSENGER DOOR HAD OPENED WITH INTENTION. UPON FURTHER INSPECTION SHE NOTICED THAT THE DOOR LATCH WAS STUCK IN A DOWNWARD POSITION, WHICH PREVENTED THE DOOR FROM CLOSING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND A TECHNICIAN CONCLUDED THAT THE T91 CAUSED THE FAILURE. PRIOR TO THE FAILURE SHE EXPERIENCED NUMEROUS ELECTRICAL FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 36000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285605September 29, 2009
SERVICE BRAKES, HYDRAULIC, TIRES, SUSPENSION
I BOUGHT A USED 2007 HYUNDAI ENTOURAGE IN JULY 2009. WHEN WE TEST DROVE IT, THERE WAS NO HIGHWAY TO TAKE IT ON AND IT SEEMED OK ON LOCAL ROAD. THERE WAS A SLIGHT SHIMMY BUT WE WERE TOLD IT WAS JUST FROM IT SITTING ON LOT. AFTER PURCHASE, WHEN WE TOOK IT ON THE PARKWAY, WE NOTICED A STRONG VIBRATION IN STEERING WHEEL AT HIGHWAY SPEEDS. HAD FRONT AND BACK BRAKES AND ROTORS REPLACED, AND TIRES BALANCED AS WELL - ALL NON WARRANTY REPAIRS. THE PROBLEM STILL EXISTS AND IS OCCURRING WHILE GOING DOWN STEEP HILLS AS WELL. I AM VERY NERVOUS DRIVING THIS CAR AND WILL NOT TAKE IT ON THE HIGHWAY NOT KNOWING WHAT IS WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282285August 30, 2009
SUSPENSION:FRONT
I OWN A 2007 HYUNDAI ENTOURAGE AND HAVE HAD FRONT END VIBRATIONS OVER 68 MILES P/H FOR OVER A YEAR AND HAVE TAKEN THIS VEHICLE TO THE DEALER ALMOST EVERY MONTH AND STILL HAVE HAD NO LUCK WITH A REMEDY. WE LIVE IN THE MOUNTAINS AND THIS IS VERY UNSAFE AT TIMES WHEN TRAVELING DOWN HILL AND YOU STEERING VIBRATES LIKE CRAZY. COMMON MAINTENANCE HAS BEEN DONE (BALANCE, ALIGNMENT ETC). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279688August 7, 2009
LATCHES/LOCKS/LINKAGES
POWER DOORS OPEN ON THEIR OWN, HAVE TO PUT THE CAR DOORS IN MANUAL TO KEEP IT SHUT, THIS HAPPENS ON AND OFF. THIS HAS BEEN HAPPENING SINCE WE GOT THE CAR, I HAVE TAKEN IT TO HYUNDAI FOR REPAIRS MORE THAN 5 TIMES AND THEY ALWAYS SAY NOTHING IS WRONG. I SHOWED THEM A VIDEO I TOOK WITH MY CELL THEY STILL COULD NOT REPRODUCE IT THEY DID ADMIT SEVERAL PEOPLE HAVE COMPLAINED ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276508July 13, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE REAR DRIVER'S AND PASSENGER SIDE DOORS WOULD NOT REMAIN CLOSED. WHILE DRIVING VARIOUS SPEEDS, THE DOORS OPENED AUTOMATICALLY. THE CONTACT HAD TO STOP THE VEHICLE AND TURN OFF THE ENGINE. WHEN HE RESTARTED THE ENGINE, THE DOORS RESET THEMSELVES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER STATED THAT THE FAILURE MUST RECUR IN ORDER FOR THE DOORS TO BE REPAIRED. THE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269318May 19, 2009
AIR BAGS
2007 HYUNDAI ENTOURAGE SLOWED FOR A SCHOOL BUS WAS REAR ENDED AT HIGH SPEED BY A PICK UP TRUCK. THE CAR IS NOW LISTED AS TOTALED. NO AIRBAG IN THE BACK OF THE VAN WENT OFF. IF MY DAUGHTER WAS IN THE REAR BACK SEAT SHE EASILY WOULD HAVE BEEN SERIOUSLY INJURED IF NOT DEAD. WHY DIDN'T THE AIRBAG ABOVE HER HEAD (WHERE SHE NORMALLY WOULD HAVE SIT IF SHE WAS IN THE CAR) GO OFF? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10263592March 30, 2009
CHILD SEAT, CHILD SEAT:TETHER: STRAP/WEBBING
I WAS JUST CURIOUS OF WHY THE FORWARD FACING TODDLER CAR SEATS HAVE A TETHER TO ANCHOR THE BACK OF THE CAR SEAT FROM FALLING FORWARDS IN A CRASH BUT THE REAR FACING INFANT CAR SEATS DO NOT HAVE A TETHER FROM THE HEAD OF THE CAR SEAT TO THE FLOOR IN A VEHICLE TO STOP THE CAR SEAT FROM BOUNCING IN A CRASH. THIS TO ME SEEMS JUST AS DANGEROUS AS THE TODDLER CAR SEAT WITH OUT A TETHER. THE INFANT CAR SEATS DO NOT HAVE A SNUG FIT NO MATTER HOW TIGHT YOU INSTALL THEM OR IN WHAT VEHICLE. I HAD TO ADD STRAPS TO MY INFANT CARSEAT BASE TO MAKE IT FIT WITHOUT MOVING MORE THAN THE RECOMMENDED ONE INCH. WHY IS THIS TETHER NOT STANDARD FOR THE REAR FACING INFANT CAR SEATS? (RELATED VEHICLE INFORMATION: MODEL YEAR=2007, MAKE=HYUNDAI , MODEL=ENTOURAGE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257196February 2, 2009
LATCHES/LOCKS/LINKAGES
2007 HYUNDAI ENTOURAGE POWER SLIDING DOOR FAILURE. POWER DOOR HAS BEEN SPOTTY WORKING FOR SEVERAL MONTHS ON A VEHICLE WITH 25K MILES AND IS 2 YEARS OLD. WILL NOT OPEN PROPERLY, WILL NOT CLOSE PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256830January 29, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR FAILURE THE POWER DOOR WILL NOT OPEN AND SHUT AUTOMATICALLY. IT IS VERY DIFFICULT TO OPEN MANUALLY. MY SERVICE DEALER MENTIONED THESE DOORS HAVE HAD A LOT OF PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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