Hyundai Entourage Complaints (2008)

73 consumer complaints on file.

#10630501September 3, 2014
SUSPENSION
THIS COMPLAINT IS IN REGARDS TO THE NHTSA CAMPAIGN NUMBER 13V556000-COMPONENT SUSPENSION AND/OR FRONT LOWER CONTROL ARM CORROSION. MY VEHICLE WAS PURCHASED MARCH 2008 AND IS REGISTERED IN VIRGINIA (NOT INCLUDED IN THE RECALL), HOWEVER 90% OF THE MILES ON THIS VEHICLE ARE FROM TRAVELING IN WEST VIRGINIA (WHICH IS INCLUDED IN THE RECALL). I CALLED THE HYUNDAI CUSTOMER SERVICE LINE TO ASK IF MY VAN WAS INCLUDED IN THE RECALL. THEY TOLD ME IT IS NOT INCLUDED IN THE RECALL. THEY WOULD NOT TELL ME WHY IT WAS NOT INCLUDED. MY MECHANIC HAS CHECKED THE VAN AND HAS QUOTED IN WRITING THE FOLLOWING. "SUSPENSION FRONT AND REAR HAS HEAVY CORROSION (APPEARS TO STILL MEET VA STATE INSPECTION CRITERIA)". HE TOLD ME THE REAR TOE CANNOT BE ADJUSTED DUE TO THE HEAVY CORROSION. IT IS NOW MAKING A HORRIBLE METAL TO METAL GRINDING NOISE IN THE FRONT END. I AM VERY CONCERNED AND AFRAID FOR MY SAFETY IN THIS VEHICLE. I TRAVEL ALONE IN AREAS THAT ARE MOUNTAINOUS AND I DO NOT HAVE CELL PHONE SERVICE IN THESE AREAS. THIS VAN IS MY ONLY VEHICLE SO I HAVE NO CHOICE BUT TO DRIVE IT. ANY VEHICLE THAT HAS HEAVY CORROSION THAT CREATES A SAFETY ISSUE REGARDLESS OF WHERE IT TRAVELS SHOULD BE INCLUDED IN THE RECALL. I AM REQUESTING THAT THE VEHICLES IN THIS RECALL BE EXPANDED TO INCLUDE ALL STATES. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627773August 23, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFT-GATE DOOR LATCH ASSEMBLY FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622476August 15, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE DEALER SAYS THIS HAPPENS WHEN THE GAS CAP IS NOT ON PROPERLY CLOSED. THE CHECK ENGINE LIGHT COMES ON AND THE ESC LIGHT COMES ON. THIS CAUSES THE CAR TO LOSE POWER AND ALMOST STALL. THE ONLY WAY TO GET THE ENGINE RUNNING RIGHT AGAIN IS TO TURN IT OFF AND RESTART AFTER ABOUT 30 SECONDS. THIS FIRST HAPPENED TO ME ON THE BQE IN BROOKLYN. THIS WAS IN 2011 3 MONTHS AFTER I PURCHASED THE CAR USED FROM THE HYUNDAI DEALER SECOND HAND. LAST WEEK IT HAPPENED 3 TIMES. I WAS AT A STOPLIGHT AND WHEN I STARTED UP THE CHECK ENGINE LIGHT WENT ON AND THE ESC LIGHT CAME ON AND I SUDDENLY I LOST POWER CONFUSING THE CARS BEHIND ME. WHEN I START UP AGAIN THE ESC LIGHT IS OUT BUT THE CHECK ENGINE LIGHT IS STILL ON. I FIND THIS IS DANGEROUS AND NEEDS TO BE CORRECTED. I AM AFRAID THIS WILL HAPPEN ON THE HIGHWAY AND I LOSE POWER, BRAKES AND POWER STEERING!. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611093July 16, 2014
LATCHES/LOCKS/LINKAGES, STRUCTURE
THE REAR DOOR (HATCHBACK DOOR), (LATCHES/LOCKS/LINKAGE, STRUCTURE), ON MY 2008 HYUNDAI ENTOURAGE MINI-VAN, FAILED TO OPEN. ALL EFFORTS TO OPEN THE DOOR PROVED FRUITLESS. REQUEST HYUNDAI MOTOR AMERICA TO REPAIR LATCHES, LOCKS, AND/OR LINKAGE UNDER ONE OR MORE OF THE RECALL AND/OR REPAIR CONSENT DECREE NEGOTIATED WITH THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION (NHTSA). NOTE, LATCHES AND LOCKING MECHANISMS ON THIS VEHICLE HAVE FAILED PREVIOUS. REFERENCE THE PASSENGER SIDE OF THE VEHICLE SLIDING DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609172July 9, 2014
SUSPENSION, STEERING, UNKNOWN OR OTHER
THE VEHICLE HAS BEGUN VIBRATING SIGNIFICANTLY UPON ACCELERATION AND AT HIGHER SPEEDS. I HAVE SINCE HAD THE TIRES ROTATED MULTIPLE TIMES AND BALANCED. I FINALLY TOOK THE VEHICLE IN TO THE DEALERSHIP THIS WEEK (7/8/14) AND THEY RECOMMENDED FRONT BRAKE REPAIR A REPLACEMENT ENGINE INTAKE (UNSURE OF THE ACTUAL NAME) THAT SHOULD TAKE CARE OF THE PROBLEM. AFTER ALMOST $400 IN REPAIRS ALREADY, THEIR POST INSTALLATION TEST DERIVE REVEALED THE SAME VIBRATION ISSUES. THEY HAVE NOW SUGGESTED THAT THEY HAVE IDENTIFIED MASSIVE DETERIORATION IN THE RIGHT AXLE AN THAT NOW NEEDS TO BE REPLACED. FROM MY RESEARCH ON MESSAGE BOARDS, THIS IS A PROBLEM THAT SEEMS TO EXIST ON HYUNDAI ENTOURAGE MODELS AND KIA SEDONA MINIVANS FROM THE SAME YEAR. THE VEHICLE IS LESS THAN A YEAR OUTSIDE OF WARRANTY. SINCE THIS SEEMS TO BE A PERVASIVE ISSUE WITH THIS MODEL AND A MANUFACTURER SAFETY CONCERN, SINCE THE AXLE IS NOT A PART THAT SHOULD BE SUBJECT TO THIS TYPE OF NORMAL WEAR AN TEAR AFTER ONLY 52K MILES, I AM REQUESTING THAT THE REPAIRS BE COMPLETED AT NO CHARGE TO ME VS THE $800 REQUESTED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593781May 23, 2014
STRUCTURE:BODY:DOOR
THERE WERE NUMEROUS INCIDENTS WITH MY 2008 HYUNDAI ENTOURAGE POWER SLIDING DOORS AUTOMATICALLY OPENING/CLOSING ON THEIR OWN. IT MOSTLY HAPPENED WHEN I WAS STOPPED AND WAS WAITING ON MY CHILDREN'S BUS TO COME BUT THE INCIDENT IN JANUARY 2009 OCCURRED WHEN I WAS GETTING ON THE INTERSTATE. I HAD STOPPED AT A RED LIGHT AND PROCEEDED TO TURN ONTO THE INTERSTATE WHEN ONE OF MY POWER SLIDING DOOR OPENED ON ITS OWN WHILE I WAS DRIVING. THIS SEAT JUST SO HAPPENED TO BE THE SEAT THAT MY, THEN, 3 MONTH OLD DAUGHTER WOULD SIT IN. I LITERALLY HAD TO TAKE IT TO THE DEALERSHIP MORE THAN 4 TIMES IN A YEAR (SOMETIMES I WOULD NOT TAKE IT IN BECAUSE THEY KEPT TELLING ME IF THEY COULD NOT REPLICATE IT, THERE WAS NOTHING THEY COULD DO) AND IT WAS IN THE SHOP, COLLECTIVELY, ABOUT A MONTH SO THEY COULD ATTEMPT TO REPLICATE THE PROBLEM. EVEN WITH SHOWING THEM VIDEO, THEY SAID THEY COULD NOT TELL WHAT THE PROBLEM WAS. AFTER ABOUT A YEAR AND A HALF FROM PURCHASE, THEY FINALLY STARTED CHANGING OUT PARTS (STARTING FROM CHEAPEST TO MORE EXPENSIVE PER MY REQUEST) AND FOUND THAT IT HAD TO DO WITH THE SWITCHES. THIS IS A HUGE SAFETY CONCERN BECAUSE THE DOORS HAVE SHUT ON ME WHILE I HAVE BEEN STANDING IN THE DOOR TRYING TO GET MY KIDS OUT, THEY HAVE OPENED WHILE DRIVING, AND MANY TIMES IT WOULD OPEN AND CLOSE REPEATEDLY ON ITS OWN BUT WOULDN'T FULLY OPEN UNTIL I TURNED OFF THE POWER FUNCTION. IF SOMETHING HAPPENED AND THE CAR CAUGHT FIRE, THIS COULD CAUSE SMALLER CHILDREN TO BECOME ENTRAPPED. IT IS A SERIOUS SAFETY ISSUE THAT I HAVE SEEN PEOPLE POSTING ABOUT ALL OVER THE INTERNET WITH THE EXACT SAME PROBLEM AS I AM MENTIONING. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE DOES LOSE THEIR LIFE OR BECOME SERIOUSLY AND/OR PERMANENTLY INJURED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586199May 2, 2014
STRUCTURE:BODY
ON TWO OCCASIONS ON THURSDAY, MAY 1ST THE DRIVER'S SIDE REAR POWER DOOR BECOME UNLOCKED AND SLID OPEN. WE HAVE HAD THE VEHICLE IN FOR SEVERAL RECALLS RELATED TO THIS POWER SLIDING DOOR. WE CONTINUE TO HAVE ISSUES WITH THE DOOR CLOSING AND LOCKING PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576598April 2, 2014
STRUCTURE:BODY:DOOR
I WAS DRIVING AT 45 MPH AND SUDDENLY WE HEARD THE NOISE STATING THAT PASSENGER DOOR IS OPENED. WE STOPPED OUR CAR ON THE SIDE AS KIDS WERE SITTING IN THE BACK. OPENED THE DOORS AND CLOSED AGAIN. THIS HAPPENED FEW TIME SINCE THEN. THERE IS DEFINITELY SOME PROBLEM WITH THE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568849March 12, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING ON INTERSTATE 40 IN MEMPHIS, TN, APPROXIMATELY 2:30 PM ON MARCH 07, 2014, THE ESC INDICATOR LIGHT BECAME ILLUMINATED ON THE DASH-BOARD. MY ATTEMPTS TO EXTINGUISH THE ILLUMINATED ESC LIGHT NUMEROUS TIMES FAILED TO RESET OR EXTINGUISHED THE ESC LIGHT. UPON ARRIVING HOME ABOUT 3:30 PM, I PARKED MY 2008 HYUNDAI ENTOURAGE, TURNED-OFF THE ENGINE AND RESTARTED THE ENGINE. THE ILLUMINATED INDICATOR ESC LIGHT DID NOT INAPPROPRIATELY ILLUMINATE. I INSPECTED THE EXTERIOR LIGHTS ONLY TO LEARN ALL OF THE REAR LIGHTS WERE STILL ILLUMINATED WITH THE ENGINE TURNED-OFF AND IN PARK. MY EFFORTS TO TURN-OFF THE REAR LIGHTS FAILED. I WAS INSTRUCTED TO DISCONNECT THE POSITIVE BATTERY TERMINAL AND BRING MY 2008 HYUNDAI ENTOURAGE IN FOR INSPECTION AND REPAIRS AT A HYUNDAI DEALERSHIP. AFTER I RECONNECTED THE BATTERY CABLE ON TUESDAY, MARCH 11, 2014, THE ESC INDICATOR LIGHT REAPPEARED (BECAME ILLUMINATED) AGAIN. AFTER ANOTHER HYUNDAI MOTOR AMERICA DEALERSHIP INSPECTED AND REPAIRED MY 2008 HYUNDAI ENTOURAGE, IT WAS LEARNED THAT THE PREVIOUS HYUNDAI DEALERSHIP PERFORMING THE "RECALL AND REPAIR" MECHANICAL WORK, "JERRY-RIGGED" (TO FIX AN OBJECT (USUALLY MECHANICAL) TO A WORKING CONDITION IN A HAPHAZARD WAY. ALSO KNOWN AS DOING A MACGYVER ON IT), OR REPAIRED MY ELECTRONIC STABILITY CONTROL (ESC) SYSTEM IN A MANNER INCONSISTENT OR CONTRARY TO HYUNDAI MOTOR AMERICA MANUFACTURER SPECIFICATIONS. THE HYUNDAI DEALERSHIP INTENTIONALLY AND PURPOSEFULLY USED PARTS THAT WOULD FAIL AND PUT MY SAFETY IN QUESTION. IN VIEW OF HOW I WAS TREATED BY PROFESSIONAL STAFF AT THAT DEALERSHIP DURING MY SEVEN (7) HOUR ORDEAL, I BELIEVE THE DEALERSHIP'S ACTION WAS AN ACT OF PURPOSEFUL SABOTAGE AND CRIMINAL NEGLIGENCE, DESIGNED TO PUT MY PERSONAL SAFETY IN QUESTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558931January 7, 2014
SUSPENSION, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
THE PURPOSE OF THIS LETTER IS TO REQUEST NHTSA TO INCLUDE 2008 HYUNDAI ENTOURAGE VEHICLES FROM THE STATE OF VIRGINIA IN THE AGENCY'S RECALL AND REPAIR AUTHORIZATION, NHTSA CAMPAIGN NUMBER 13V556000, COMPONENTS SUSPENSION, AND/OR FRONT LOWER CONTROL ARM CORROSION,' DATED NOVEMBER 06, 2013. I AM THE ORIGINAL OWNER OF A 2008 HYUNDAI ENTOURAGE, PURCHASED IN THE STATE OF VIRGINIA, WITH THE EXACT MECHANICAL PROBLEMS DELINEATED IN THE AGENCYS RECALL AND REPAIR NOTICE AND AUTHORIZATION. ALTHOUGH I LIVED IN VIRGINIA, I WORKED IN WASHINGTON, DC, AND TRAVELED EXTENSIVELY IN THE SALT BELT' STATES OF MARYLAND, NEW YORK, PENNSYLVANIA, AND WASHINGTON, DC, AS NOTED IN THE AGENCYS RECALL AND REPAIR AUTHORIZATION. CRITICALLY IMPORTANT, THE STATE OF VIRGINIA HAS THE EXACT WEATHER CONDITIONS AS WEST VIRGINIA. TO INCLUDE THE STATE OF WEST VIRGINIA IN THE RECALL AND REPAIR AUTHORIZATION AND NOT VIRGINIA IS NONSENSICAL OR PREPOSTEROUS. 2008 HYUNDAI ENTOURAGES FROM VIRGINIA HAVE HAD AS MUCH EXPOSURE TO THE CORROSIVE AND HARMFUL IMPACT OF ROAD SALT AND WATER' AS OTHER VEHICLES DESIGNATED IN THE AGENCY'S RECALL AND REPAIR REPORT OF NOVEMBER 06, 2013, CAMPAIGN 13V556000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557579December 28, 2013
EXTERIOR LIGHTING
2008 HYUNDAI ENTOURAGE FRONT HEADLIGHT (HEAD LAMP) MELTED (BOTH THE DRIVER'S AND PASSENGER) SIDE OF THE VEHICLE. REPAIR REQUIRES A NEW HEAD LAMP ASSEMBLY INCLUDING BULBS. DEALER ESTIMATED COST OF REPAIRS $369.00 EACH ($738.00), $55.00 EACH SIDE FOR LABOR ($110.00), PLUS TAXES. I ESTIMATES COST OF REPAIR APPROXIMATELY $1,000.00, DEPENDING OF THE STATE OF TENNESSEE TAXATION POLICY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554435December 2, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR WOULD NOT RELEASE OPEN AFTER REPEATED ATTEMPTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER NUMEROUS TIMES WHERE THE MOTOR WAS REPLACED EACH TIME BUT TO NO AVAIL. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549618October 26, 2013
STRUCTURE:BODY:HOOD, LATCHES/LOCKS/LINKAGES
ENGINE HOOD RELEASED FROM CLOSED POSITION AND FLEW UP AT ABOUT 35-40MPH. LATCH AND SAFETY BOTH FAILED. NOTIFIED HYUNDAI USA ON OCT 26, 2013. RESULTED IN SIGNIFICANT HOOD DAMAGE BUT THANKFULLY, THE DRIVER MAINTAINED CONTROL AND NO INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546881October 5, 2013
STRUCTURE:BODY:DOOR
DRIVER SIDE POWER SLIDING DOOR DOES NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537383August 26, 2013
STRUCTURE:BODY:DOOR
THIS MODEL ENTOURAGE MINIVAN HAS POWERED REAR SLIDING DOORS. THE DOORS OFTEN JAM MAKING EGRESS/INGRESS DIFFICULT AND/OR UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526462July 23, 2013
STRUCTURE:BODY:DOOR
THE PROBLEM STARTED OUT WHERE THE POWER TO THE REAR SLIDING DOORS STARTED TO STICK, MAKE A CRUNCHING NOISE AND BEEP WHEN TRYING TO CLOSE. THEN THE POWER WOULD NOT WORK AT ALL. I SWITCHED THE DOORS TO MANUALLY OPEN AND CLOSE, WHICH AS FINE FOR AWHILE. THEN IT STARTED TO BEEP AND THE DOOR OPEN SIGN WOULD LIGHT ON THE DASH BUT WOULD STILL BE SHUT. I WOULD THEN PULL OVER AND CLOSE THE DOOR AND LOCK IT. THEN ONE DAY WITH MY SIX YEAR OLD SON AND DOG IN THE BACK IT OPENED WIDE AS I WAS TURNING ON TO A HIGHWAY. I HAD TO PULL OVER ALMOST CAUSING AN ACCIDENT . WE HAVE NOTICED THAT THE LOCKING MECHANISM IS NOT LATCHING AND NOW WE HAVE TO TIE THE DOOR SHUT BECAUSE IT WILL TRY TO OPEN EVERY TIME I MAKE A RIGHT HAND TURN. THE DOOR AJAR LIGHT AND THE BEEPING IS CONSTANT NOW. I HAVE SEEN THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THIS SAME PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524529July 12, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT WHILE DRIVING ON A HILLY AREA, THE ELECTRONIC STABILITY CONTROL AND THE BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURE ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V122000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,060.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508297April 15, 2013
STRUCTURE:BODY:DOOR
POWER SLIDING DOORS ERRATIC OPERATION. CURRENTLY ONE DOOR DOES NOT OPERATE WITH REMOTE OR INSIDE POWER BUTTON. IT WOULD PARTIALLY OPEN THEN CLOSE AUTOMATICALLY, THEN STOPPED OPERATING COMPLETELY. HAVE HAD SIMILAR PROBLEMS IN THE PAST, ADDRESSED BY THE DEALER. NOW IT'S A REPEAT ISSUE. OTHER CUSTOMERS REPORT DOORS OPENING BY THEMSELVES WHILE VEHICLE IS IN MOTION. THIS IS A SAFETY ISSUE AND WARRANTS A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505572April 3, 2013
ENGINE
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE ESC AND CHECK ENGINE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS ALSO A COMPLETE LOSS OF ENGINE POWER. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND AFTER WAITING ONE HOUR, THE VEHICLE WAS ABLE TO BE RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503460March 18, 2013
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2008 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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