Hyundai Entourage Complaints (2007)

214 consumer complaints on file.

#11099160June 1, 2018
UNKNOWN OR OTHER
HOOD LATCH RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098493May 29, 2018
SERVICE BRAKES
BRAKES LIGHTS STAY ON EVEN WHEN BRAKES AREN'T ACTIVATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093674May 14, 2018
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE HOOD FLEW UP AND SLAMMED AND SHATTERED THE WINDSHIELD WITHOUT WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S OFFICE. THE VEHICLE WAS THEN TAKEN TO CURRY HYUNDAI (3040 E MAIN ST, CORTLANDT MANOR, NY 10567, 914-930-3700) WHERE THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: (LATCHES/LOCKS/LINKAGES). THE TECHNICIAN INFORMED THE CONTACT TO CALL THE MANUFACTURER FOR A REPAIR AUTHORIZATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, PROVIDED A CASE NUMBER, AND PROMISED TO FOLLOW-UP WITH THE CONTACT; HOWEVER, THE CONTACT WAS NOT CALLED BACK BY THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. *TT UPDATED 9/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092214May 7, 2018
WHEELS
I HAD FOR YOKOHAMA AVID ASCEND BLU EARTH TIRES INSTALLED AT MY LOCAL HYUNDAI DEALERSHIP ON 5/21/2016. COST WAS NEARLY $1000 INSTALLED!! VEHICLE MILEAGE AT INSTALLATION WAS 171,500 MILES. THIS VEHICLE HAS BECOME A SECONDARY VEHICLE AND RARELY GETS USED. THE VEHICLE CURRENTLY HAS 175,700 MILES (5/1/2018). OVER THE PAST TWO MONTHS, ALL FOUR TIRES HAVE HAD INTERNAL BELT SEPARATION. ALL FOUR TIRES HAD THE SAME MANUFACTURING DATE OF 85D4015 STAMPED ON THEM. I HAVE HAD TO REPLACE ALL FOUR TIRES DUE TO THIS VERY DANGEROUS AND POSSIBLY DEADLY CONDITION. DISCOUNT TIRE CALLED YOKOHAMA TO EXPLAIN THE SITUATION. YOKOHAMA DECLINED TO REPLACE TIRES FREE OF CHARGE EVEN THOUGH THESE TIRES WERE FAIRLY NEW WITH 80% TREAD REMAINING. THEY AGREED TO COVER 60% OF THE COST TO REPLACE THE FOUR TIRES. I PAID ROUGHLY $300 TO REPLACE THE FOUR TIRES. YOKOHAMA IS MANUFACTURING DEFECFTIVE TIRES AND GETTING AWAY WITH IT BECAUSE THE GOVERNMENT HAS DONE NOTHING TO ALTER THEIR DEFECTIVE MANUFACTURING PROCESS. UNFORTUNATELY, THEY ARE POSSIBLY KILLING PEOPLE IN THE PROCESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090997April 30, 2018
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE EQUIPPED WITH YOKOHAMA TIRES, SIZE: 235/60/17 (NA). THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER TIRES EXHIBITED INTERNAL BELT SEPARATION. THE VEHICLE WAS TAKEN TO A LOCAL CERTIFIED YOKOHAMA DEALER (DISCOUNT TIRE, 2701 SW COLLEGE RD STE 800, OCALA, FL 34474) WHERE IT WAS CONFIRMED THAT THE TIRES HAD EXPERIENCED INTERNAL BELT SEPARATION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED TO ASSIST WITH 60% OF THE COST FOR THE TIRES TO BE REPLACED. THE FRONT DRIVER AND PASSENGER TIRES WERE REPLACED AT A DISCOUNTED PRICE. THE TIRES WERE REPLACEMENT EQUIPMENT. THE CONTACT STATED THAT THE FAILURE WAS RECENTLY OCCURRING WITH THE REAR DRIVER AND PASSENGER TIRES ALSO. THE SAME DEALER CONFIRMED THE FAILURE AS BEING DUE TO INTERNAL BELT SEPARATION. THE REPLACEMENT TIRES WERE ORDERED, BUT HAD NOT BEEN REPLACED. THE DOT NUMBER, VIN, TIRE LINE, VEHICLE FAILURE MILEAGE, AND TIRE FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078367March 9, 2018
STRUCTURE:BODY
PASSENGER SLIDING DOOR OPENS ON ITS OWN. AFTER PARKING VEHICLE ON THE STREET OR IN MY GARAGE I WILL WATCH THE DOOR SHUT AND LATCH, AND LATER IT WILL BE OPEN. I HAVE CONFIRMED THAT IT CLOSED AND LATCHED AT NIGHT, AND IN THE MORNING IT WILL BE OPEN. IT HAS NEVER OPENED WHILE IN MOTION, BUT THIS IS A DEFINITE POSSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025205September 23, 2017
ELECTRICAL SYSTEM
WHEN APPLYING THE BRAKES, LIGHTS DIM, RADIO GOES OUT , HEAT OR AC GOES OFF, WHILE DRIVING. HAVE COMPLAINED OUT OVER A YEAR AGO. HAVE HAD NEW ALTERNATOR PUT ON AND NEW WASHER PUMP. TIPS REPLACED, STOP SWITCH? REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010507July 25, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT HAD RECEIVED A MANUFACTURERS RECALL ON THE CORROSION IN WHICH THEY COATED THE FRAME OF THE VEHICLE. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V556000 (SUSPENSION), THE DEALER PROVIDED COATING AS THE SOLUTION FROM THE MANUFACTURER, WHICH CAUSED A FAILURE. THE CONTACT EXPERIENCED THE FRONT DRIVER SIDE CONTROL ARM AND THE FRONT PASSENGER SIDE CONTROL ARM FRACTURING SHORTLY AFTER THE RECALL REPAIR. THE CONTACT HAS NOT YET BEEN REFERRED TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY REFUSED TO PROVIDE A SOLUTION AND INDICATED THAT THE VEHICLE WOULD NEED TO BE REPAIRED BY A DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006671July 20, 2017
AIR BAGS
AIR BAG LIGHT HAS COME ON 4 TIMES. 1ST TIME REPAIR WAS COVERED UNDER WARRANTY. 2ND TIME PAID OVER $300 TO REPAIR. 3RD TIME WAS ABLE TO FIX ISSUE BY REMOVING ITEMS FROM UNDER SEATS. 4TH TIME LIGHT REMAINS ON CURRENTLY. AFTER SEARCHING ONLINE MANY OTHER HYUNDAI OWNERS HAVE SIMILAR PROBLEMS. THIS SHOULD BE A RECALL ISSUE AND SAFETY ISSUES SHOULD NOT HAVE AN EXTRA FEE! UNETHICAL!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006270July 18, 2017
STEERING, SUSPENSION, WHEELS
WHILE DRIVING APPROX. 30 MPH (MOVING STRAIGHT; NOT TURNING) A NOISE WAS HEARD, THE FRONT OF THE VEHICLE SEEMED TO DROP, AND BOTH STEERING AND BRAKES BECAME ERRATIC. THE VAN, STILL ACTING UP, MADE IT TO A PARKING LOT, WHERE A VISUAL INSPECTION OF THE FRONT DRIVER'S SIDE WHEEL WELL INDICATED WHAT I BELIEVE TO BE A BROKEN CONTROL ARM (SEE PHOTO). THIS IS A KNOWN ISSUE WITH THIS VEHICLE, AND LATE IN 2013 THERE WAS A RECALL (# 13V556000). VEHICLE OWNERS WERE ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR AND INSPECTION AND EITHER RUSTPROOFING OR REPLACEMENT OF THE CONTROL ARMS. ON 1/20/14, THE VEHICLE UNDERWENT THIS PROCESS AND REPORTED "INSPECTED, WAXED, AND UNDERCOATED AS PER CAMPAIGN" (SEE EXCERPT FROM INVOICE). NO DAMAGE TO THE CONTROL ARMS WAS REPORTED BY THE DEALER'S SERVICE SHOP. HAD I BEEN INFORMED OF A DAMAGED PART DURING THE "INSPECTION", I WOULD HAVE CHOSEN TO REPLACE IT, AS THIS IS APPARENTLY VITAL TO KEEPING CONTROL OF THE VEHICLE. OVER THE PAST SEVERAL WEEKS, I HAVE DONE A LOT OF HIGHWAY DRIVING. HAD THIS HAPPENED AT 65 OR 70 MPH, RATHER THAN AT THE 30 MPH IN THE CITY, THE OUTCOME COULD HAVE BEEN DISASTROUS. A POLICE OFFICER SHOWED UP TO HELP AND TOOK DOWN MY NAME - I DO NOT KNOW IF A FORMAL REPORT WILL BE FILED..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995102June 14, 2017
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 45 MPH, THE HOOD OPENED INDEPENDENTLY AND SHATTERED THE VEHICLE'S WINDSHIELD. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A BODY SHOP AND REPAIRED. WHILE DRIVING 45 MPH, THE HOOD OPENED INDEPENDENTLY AGAIN AND SHATTERED THE WINDSHIELD. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO TERRY REID HYUNDAI (816 JOE FRANK HARRIS PKWY SE, CARTERSVILLE, GA 30120) WHERE THE DEALER STATED THAT THE INCIDENT WAS DUE TO DRIVER NEGLIGENCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND SENT AN INVESTIGATOR, WHO ALSO STATED THAT THE INCIDENTS WERE DUE TO DRIVER NEGLIGENCE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V843000 (LATCHES/LOCKS/LINKAGES). THE CONTACT HAD NOT TAKEN THE VEHICLE TO BE REPAIRED AFTER RECEIVING THE RECALL NOTIFICATION. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979084April 18, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
POWER DOORS WON'T OPEN OR CLOSE COMPLETELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970411April 4, 2017
UNKNOWN OR OTHER
TOOK IN MY VEHICLE TO A HYUNDAI DEALERSHIP TO REPAIR A RECALL (HOOD LATCH) AND GET INSPECTED WHILE I WAS THERE. THEY SAID I HAD A MAJOR OIL LEAK AND WOULD COST 2,000. AND IT COULD BE A FIRE HAZARD. VALVE COVER GASKET WAS LEAKING ON THE ALTERNATOR. MY HUSBAND CHANGED THE OIL AND THAT HAD A SMALL LEAK WHEN WE GOT THE VEHICLE BUT OVER TIME IT WAS COVERING THE ALTERNATOR. WE LEFT AFTER WE PAID FOR AN INSPECTION THAT DIDN'T PASS. WE NEVER HAD A PROBLEM WITH IT PASSING OTHER YEAR AT LOCAL PLACES. THEN WE SAW ONLINE HOW OTHER HYUNDAI'S HAD A RECALL FOR THE SAME PROBLEM WE WERE HAVING. I FEEL LIKE THE DEALERSHIP KNEW THIS AND WAS LOOKING TO MAKE A PROFIT OFF OF US REGARDING THIS MANUFACTURER DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969337March 29, 2017
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE THE VEHICLE WAS AT THE DEALER BEING REPAIRED PER A RECALL FOR THE HOOD LATCH, THE CONTACT WAS INFORMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DEALER WOULD NOT PERFORM THE RECALL REPAIR. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER OPENED CASE NUMBER: 10003703. THE NHTSA CAMPAIGN NUMBERS WERE NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965469March 15, 2017
SUSPENSION, STRUCTURE
2007 HYUNDAI ENTOURAGE. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARM AND FRAME CORROSION ISSUES. *SMD THE CONSUMER STATED THE RUST ISSUE HAS BEEN GOING ON SINCE THE VEHICLE WAS THREE YEARS OLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958694March 5, 2017
AIR BAGS, STEERING, SUSPENSION
WILD DRIVE IN THE CITY IF I DRIVE OVER A MANHOLE IT SOUNDS HORRIBLE WHAT CAN BE INSTALLED NEW SKERKENSHOWBERS AND IT STILL DOES THE SAME THING I AM A NEW OWNER OF THIS VEHICLE ARE THERE ANY RECALLS ON THIS VEHICLE THANK YOU MY NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958002March 2, 2017
SEATS
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE SEAT DETACHED FROM THE BASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948921February 1, 2017
STRUCTURE:BODY:HOOD, VEHICLE SPEED CONTROL, SERVICE BRAKES
I WAS DRIVING THE SPEED LIMIT WHEN ALL OF SUDDEN MY HOOD FLEW UP, SMASHED MY WINDSHIELD, THANK GOD I WAS ABLE TO PULL OVER AND NO ONE WAS HURT BUT, MY HOOD WAS CRUNCHED AND MY WINDSHIELD SHATTERED, SET UP AN APPT. WITH HYUNDAI DEALERSHIP AS THEY TOLD ME THE LATCH FOR HOOD HAD BEEN RECALLED. ON MY WAY HOME STOPPED FOR GAS, PULLED IN BEHIND A MAN WITH HIS YOUNG CHILD IN A CAR SEAT WHEN THE VAN JUST STARTED TO ACCELERATE, I COULDN'T STOP, EVEN HOLDING BOTH FEET ON THE BRAKE PEDDLE, MY HUSBAND REACHED OVER AND TURNED THE VAN OFF. WE SLAMMED INTO THE BACK OF THE CAR WITH THE BABY IN IT, AGAIN, THANK GOD NO ONE WAS HURT BUT HAD THESE BEEN DIFFERENT CIRCUMSTANCES WHO KNOWS WHAT WOULD HAVE HAPPENED. HAVE NO IDEA WHAT CAUSED THE VAN TO ACCELERATE, AND AM REALLY AFRAID OF DRIVING NOW. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10947784January 26, 2017
VISIBILITY/WIPER
WAS DRIVING IN THE RAIN AND WIPERS WAS WORKING AND ALL OF A SUDDEN STOPPED IN THE MIDDLE OF THE WINDSHIELD WAS NOT ABLE TO SEE!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937529December 27, 2016
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
TL* THE CONTACT OWNS A 2007 HYUNDAI ENTOURAGE. THE CONTACT STATED THAT THE WHILE THE VEHICLE WAS OPERATED AT 35 MPH, THE HOOD INDEPENDENTLY UNLATCHED WHICH RESULTED IN THE HOOD HITTING THE WINDSHIELD. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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