Honda Ridgeline Complaints (2018)

162 consumer complaints on file.

#11437880October 23, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The wires connected to the rear backup camera in the tailgate have broken due to a design defect, making the camera inoperable. Opening and closing of the two-way tailgate, over time, have worn through the wires. I experienced this problem at roughly 50,000 miles with no unusual or overly frequent use of my tailgate. The electrical connection was designed in such a way that normal use of the tailgate causes the wires to break, which prevents the rear backup camera from functioning. I and many drivers rely on the backup camera, along with other aids such as the rearview mirrors, to prevent collisions with pedestrians, other vehicles and other objects when backing up. The defect is clear from the photo and is well-documented by hundreds of other Honda Ridgeline owners in online posts. I believe a class action suit is being prepared or has already been filed. Honda has refused to acknowledge this problem, though I spoke with a dealer who told me they have experienced many complaints identical to mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431246August 31, 2021
ELECTRICAL SYSTEM
My complaint for my 2018 Honda Ridgeline Sport is with Honda's part number 32109-T6Z-A00 which is a wiring harness leading into the tailgate of the vehicle. This harness houses a wiring bundle including the back up camera. I experienced a failure of the camera on August 9, 2021 when the screen was black however the guide bars were still present. I consulted a few online resources and found that Honda is collecting information on this failure where the wire of the camera becomes sheered off and in the process breaks the wire to the camera rendering it blank. I contacted a Honda dealership to get a new harness and and had the repair made on August 31, 2021 only to find that Honda only authorized the same defective part number as the replacement. The 2020 and later models have a different part number with no reported issues, but because my vehicle is a 2018, they installed the same defective harness. The design of the tailgate has not changed since 2017. The back up camera is a vital safety component on my vehicle. I am at a complete loss as to why Honda would replace a faulty part with the same faulty part, other than as a way of charging $360 to get another repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422938June 30, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The contact owns a 2018 Honda Ridgeline. The contact stated that while reversing, the rear-view camera failed to function properly. The vehicle was taken to the dealer and diagnosed that the wiring harness was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle was out of warranty coverage and to take the vehicle to a dealer for diagnosis. The failure mileage was 52,904.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417394May 17, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The wiring harness that supports the backup camera on my 2018 Honda Ridgeline has cracked and I suspect broken wires in that harness is the reason that the backup camera does not work any longer. (It is possible that the camera just quit working, but everything that I can see and read about lead me to believe it is a pattern failure with the wiring). The camera not working reduces my ability to see behind me for any potential collision issues when I’m backing up. I have searched for similar issues that other Honda Ridgeline owners might have reported, and I have found several reports, and also posted video’s on how to fix this issue with replacing the wiring harness (and the wires in the harness). On my Ridgeline, this failure happened about 4 or 5 months after the warranty of 3 years ran out. Other reports that I’ve viewed in various forums report similar timeframes, and yet some reported this issue occurring while it was still under warranty. I am currently in contact with Honda to see if they will assist in the cost for this repair, but that is still being discussed. There was no warning that this issue was about to occur. It simply quit working one day (late April of 2021). I hope you’re able to investigate and see that this might well be a pattern failure with the wiring on these vehicles and perhaps take action to help eliminate any backup safety issues that this might create.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413125April 20, 2021
ELECTRICAL SYSTEM
HANDS FREE CALLING, MICROPHONE NOT WORKING. PICKS UP BACKGROUND NOISE SO PERSON ON OTHER END CAN'T HEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407790April 12, 2021
POWER TRAIN
JUST OUT OF THE BLUE , MY 2018 RIDGELINE RTL-E , THE ENGINE IS REVVING BETWEEN 4TH AND 5TH GEAR. I HAVE DRIVEN THIS FOR A YEAR WITH NO ISSUES. NOW, 19,000 MILES IN AND IT LIKE REVS TO 3000 RPM AND THEN GRABS 5TH GEAR. IT ACTUALLY PULLS YOU FORWARD WHEN IT DOES. A LITTLE SCARY. I WILL CONTACT GARY SMITH HONDA IN FWB FLORIDA TOMORROW TO SEE WHAT IS HAPPENING. I HAVE RESEARCHED AND YES OTHERS HAVE HAD THIS SAME ISSUE. A LOT OF OTHERS. SHOULDN'T THIS BE NOTED IN A HONDA LOG SOMEWHERE? I HOPE THEY CAN FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400366March 11, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
SEVERAL OF THESE MODELS ARE HAVING ISSUES WITH THE ROUTINE AND DESIGN OF THE POWER SUPPLY AND SIGNAL FROM THE BACKUP CAMERA DUE TO BREAKING OF THE WIRING HARNESS. MY CAMERA STOPPED WORKING AFTER OPENING THE TAILGATE IN BELOW FREEZING WEATHER. I NOTICED A BROKEN WIRE IN THE HARNESS. I CHECKED THE HONDA RIDGELINE FORUM AND MANY OWNERS ARE EXPERIENCING THE SAME PROBLEM. I ORDERED THE OEM REPLACEMENT PART AND IT NOW IS WORKING. I TRYING TO GET HONDA TO REFUND MY PARTS COST OF $68.25. NOT INCLUDING LABOR OF TAILGATE PANEL REMOVAL ALONG WITH REAR BUMPER COVER. MY HONDA CASE NUMBERS ARE 11916318 AND 11967005,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397199February 21, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE ALARM WENT OFF FOR NO REASON THE KEYLESS REMOTES STOPPED WORKING LOCKED OUT OF VEHICLE BACKUP MANUAL KEY WOULD NOT WORK RESEARCHED ISSUE ON THE INTERNET MANY SAME VEHICLE OWNERS HAD SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395026February 7, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
THE TAILGATE WIRING HARNESS IS DAMAGED BY ROUTINE OPENING OF THE TAILGATE. THIS CAUSES THE WIRES TO BE SEVERED, CAUSING FAILURE OF THE BACKUP CAMERA AND OTHER ELECTRICAL SYSTEMS IN THE TAILGATE. THE WIRING HARNESS BY DESIGN IS NOT STRONG ENOUGH TO HANDLE THE OPENING AND CLOSING OF THE TAILGATE. THIS IS AN ISSUE MANY OWNERS ARE EXPERIENCING HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363268October 7, 2020
UNKNOWN OR OTHER
BACKUP CAMERA QUIT WORKING. INSPECTION OF WIRING HARNESS GOING TO TAILGATE SHOWS WIRE LOOM DISINTEGRATED, WIRES BROKEN. CONSULTED HONDA RIDGELINE FORUM, FOUND THIS THREAD WITH 10 PAGES, 192 POSTS FROM 71 PARTICIPANTS: HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/ TRUCK HAS ONLY 50,000 MILES ON IT. PHOTO ATTACHED IS LEFT SIDE OF TAILGATE HINGE WHERE WIRE LOOM ENTERS TAILGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362758October 5, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BACK UP CAMERA WIRING HARNESS PLACED IN SPOT THAT INEVITABLE DAMAGE WILL OCCUR THAT BREAKS WIRING FOR BACK CAMERA TO BE VISIBLE. TAILGATE OPENING TWO DIFFERENT WAYS, PLACES THE WIRING AGAINST A METAL BORDER, DAMAGING PLASTIC HARNESS. CAMERA GOES COMPLETELY BLACK, THEN STOPS WORKING. HONDA DENIES ANY RECALLS EVEN WITH MULTIPLE COMPLAINTS OF OWNERS FROM 2017 MODELS TO 2020. WHEN VEHICLE IS PLACED IN REVERSE THERE IS NO VISIBLE CAMERA TO BE SEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362378October 2, 2020
ELECTRICAL SYSTEM
REAR CAMERA FAILURE DUE TO WIRING HARNESS SEVER AT TAILGATE PIVOT POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361959September 30, 2020
ELECTRICAL SYSTEM
WIRING HARNESS TO BACKUP CAMERA SEVERED DO TO TAIL GATE PINCHING WHEN IT IS OPENED OPENED AND CLOSED ELIMINATING CAMERA FUNCTION. THIS HAPPENED AFTER 33 MONTHS OF OWNERSHIP AT 33K MILES. DEALER HAS AGREED TO REPAIR UNDER WARRANTY BUT IS NOT PREPARED TO DO SO EXPEDITIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361168September 25, 2020
FUEL/PROPULSION SYSTEM
IN FREEZING WEATHER I AM UNABLE TO REFUEL MY 2018 RIDGELINE BECAUSE THE FUEL NOZZLE WILL NOT INSERT INTO THE FILLER NECK DUE TO ICE BUILD UP IN THE CAP-LESS FUEL SHUTTER IN THE FILLER NECK. I HAVE CONTACTED AMERICAN HONDA AND MY LOCAL AUTHORIZED DEALERSHIP FOR REPAIRS. HONDA HAS REFUSED TO MAKE REPAIRS ON THIS VEHICLE. THIS OCCURS ANYTIME THERE IS MOISTURE IN THE CAP-LESS FUEL FILLER APPARENTLY BECAUSE THE FUEL DOOR DOES NOT KEEP MOISTURE AND WATER OUT. THERE IS NO WAY OF KNOWING WHEN MOISTURE OR WATER IS PRESENT UNTIL IT IS TIME TO REFUEL AND THE CAP-LESS FUEL CAP IS FROZEN SHUT. EVEN WITH A T.S.B. WRITTEN BY AMERICAN HONDA AND RECOGNIZED BY THE N.H.T.S.A. HONDA HAS REFUSED REPAIR AND DEALERSHIP HAS REFUSED TO PROVIDE PRINTED DOCUMENTATION OF THIS PROBLEM. WITHOUT INDOOR (GARAGE) STORAGE HOW ARE WE SUPPOSED TO MELT ICE BUILD-UP IN THE FUEL FILLER NECK? HONDA RIDGELINE OWNERS NEED RELIEF FROM AMERICAN HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353039September 3, 2020
VEHICLE SPEED CONTROL
THE VEHICLE EXHIBITS AN UNEXPECTED DELAY IN ACCELERATION FROM A STOP. THIS DELAY SEEMS TO BE UNPREDICTABLE AND NOT DUE TO ANY PARTICULAR PEDAL MOVEMENT. AT TIMES, WHEN MOVING FROM A STOP AT AN INTERSECTION, AFTER MOVING INTO A LANE OF TRAFFIC, THE DELAY CAN SUDDENLY HAPPEN, AND CAN BE AS MUCH AS 3 TO 4 SECONDS. AT THIS POINT, THE VEHICLE IS "DEAD IN THE WATER" SO TO SPEAK. THE ENGINE IS AT IDLE AND WILL NOT ACCELERATE, AND THE VEHICLE WILL NOT MOVE. HENCE, THE VEHICLE CANNOT BE MOVED OUT OF THE WAY OF ONCOMING TRAFFIC UNTIL THE DELAY PERIOD IS OVER. PRESSING THE ACCELERATOR DOES NO GOOD IN THIS PERIOD OF TIME, AND, IF HOLDING THE ACCELERATOR PARTIALLY PRESSED WHEN THE DELAY PERIOD IS OVER, THE VEHICLE SUDDENLY LURCHES FORWARD MORE QUICKLY THAN THE DRIVER WOULD NORMALLY WISH. I AM CONCERNED THAT THIS DELAY AND THE ENSUING "DEAD IN THE WATER" SITUATION WILL EVENTUALLY CAUSE AN ACCIDENT. I HAVE TALKED WITH A DEALER SERVICE MANAGER, AND HIS ANSWER WAS THAT IT WAS DUE TO THE "DRIVE BY WIRE" SYSTEM THAT CONTROLS THE THROTTLE, AND THERE IS NOTHING THEY CAN DO. THIS INCIDENT FORM REQUIRES A DATE FOR WHEN THIS HAPPENED. IT HAPPENS FREQUENTLY. I BOUGHT THE TRUCK IN JANUARY 2020, AND IT HAS HAPPENED EVERY TIME I DRIVE IT. I'LL GIVE A DATE FOR THE RECORD, BUT IT IS ONLY ONE OF MANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350162August 18, 2020
ELECTRICAL SYSTEM
BACK UP CAMERA INOPERABLE RELATED TO FAILURE OF WIRING HARNESS TO TAILGATE. STRESS POINT IN HARNESS SEVERS ELECTRICAL CONNECTION LEADING TO NO IMAGE FROM CAMERA. THIS INITIALLY OCCURRED WHILE BACKING BOAT TRAILER DOWN ACCESS RAMP AT NOBLEBORO, MAINE PUBLIC BOAT LAUNCH. HEAVILY TINTED REAR WINDOW IN THIS VEHICLE INCREASES DRIVER DEPENDENCE ON BACK UP CAMERA FOR AVOIDING ACCIDENTS. BOUGHT VEHICLE NEW FOR $42,000.00. CAMERA FAIL AT 43,000 MILES OF LIGHT USE. THIS RECURRENT SAFETY ISSUE IS WELL DOCUMENTED ON THE INTERNET AT HTTPS://WWW.RIDGELINEOWNERSCLUB.COM/THREADS/2017-2018-BROKEN-TAILGATE-HARNESS-CAUSES-BACKUP-CAMERA-FAILURE.217776/PAGE-9
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11343035August 3, 2020
ELECTRICAL SYSTEM
REVERSE CAMERA FAILURE CAUSED BY BROKEN WIRE IN A FAULTY DESIGNED TAILGATE HARNESS. 40.5K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327462June 5, 2020
FUEL SYSTEM, GASOLINE
ON 06/05/20, 15:37 I FUELED MY RIDGELINE AT RACEWAY # 6953 IN ALACHUA, FL 32616, PUMP 1. WHEN IT CAME TIME TO REMOVE THE FUEL PUMP NOZZLE FROM THE CAPLESS FILL SPOUT, IT WOULD NOT COME OUT! I TRIED FOR A FEW MINUTES TO NO AVAIL WHEN THE YOUNG GUY WHO WAS AT THE NEXT PUMP WAS OBSERVING MY SITUATION. HE CAME OVER AND TRIED WITH NO LUCK TO REMOVE IT. FORTUNATELY HE HAD A FLATHEAD SCREWDRIVER WITH HIM. IT TOOK HIM A FEW MINUTES OF PRYING THE CAP AT THE MOUTH OF THE FILL SPOUT UPWARDS ALSO TURNING THE FUEL PUMP NOZZLE SIDE TO SIDE. WE FINALLY TURNED THE FUEL PUMP NOZZLE 180 DEGREES AND WERE ABLE TO FREE THE PUMP NOZZLE FROM THE FILL SPOUT ON THE HONDA. THIS WAS NOT A GOOD SITUATION TO BE IN NOR WAS IT SAFE TO BE PRYING WITH A SCREWDRIVER ON THE METAL FILL SPOUT COVER AT THE MOUTH OF A FULL TANK OF GAS! I WOULD APPRECIATE THAT HONDA WILL PROVIDE ME AND OTHER OWNERS WITH A FIX FOR FUELING OUR TRUCKS, SO THAT THIS DOES NOT EVER HAPPEN AGAIN. OBVIOUSLY THE TRUCK WAS STATIONARY AS YOU REQUESTED TO BE STATED WITH THIS COMPLAINT. MY GUESS, THEIR WAS/IS A PROBLEM WITH THE FILL SPOUT CAP AND THE SPRING ON THE FUEL PUMP NOZZLE. IT SEEMS LIKE THERE IS A MISCALCULATION BY HONDA OR THE FUEL PUMP MFG. OR BOTH REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322043April 23, 2020
POWER TRAIN
I HAD A TRANS LITE ON THE DASH AND OVERHEATING ISSUES IN THE (6 SPEED) TRANSMISSION AT ABOUT 61000 MILES. THE ISSUE STARTED WITH A JUDDERING VIBRATION THAT WAS REPORTED TO THE DEALER AT 39000 MILES. THEN I NOTICED INCREASED VIBRATION FROM THE TORQUE CONVERTER(JUDDERING) UP UNTIL THE TRANS INDICATED A CODE FOR THE CLUTCHES NOT LOCKING UP, WHICH CAUSES OVERHEATING. I NURSED THIS UNTIL I TOOK IT TO MANCHESTER HONDA FOR REPAIR. THEY SAID IF THIS IS A JUDDERING PROBLEM, IT WOULD BE COVERED UNDER THE WARRENTY UNTIL 80K MILES. THEY CHANGED THE FLUID AND DID A SOFTWARE UPDATE. THIS UPDATE CHANGED THE SHIFT POINTS WHERE THE LACK OF LOCKUP BECAME WORSE. I ALSO NOTICED THE GAS MILEAGE WENT DOWN ABOUT 25%.IT WAS SO BAD THAT THE TRANS LIGHT WENT ON AGAIN THE NEXT DAY AFTER THE REPAIR. THEY CLAIMED THAT WITH THE FLUID CHANGE AND SOFTWARE UPDATE, THAT EVERYTHING WAS OK. DURING THIS DEBACLE, I CALLED HONDA CUSTOMER SERVICE SEVERAL TIMES AND GOT NO HELP. THEY INSISTED THAT THIS TRUCK DOES NOT QUALIFY FOR THE TSB ISSUED FOR THE 17'S AND EARLIER. THIS OVERHEATING ISSUE HAS BEEN DOCUMENTED ON THE OWNERS FORUM FOR ALL THE EARLIER MODELS AS WELL AS THE 2018'S AND 2019'S. NOW WITH THE TRANS NEARLY NON-FUNCTIONAL, I TOOK THE TRUCK TO LIBERTY HONDA WHERE THEY TOLD ME THE TORQUE CONVERTER NEEDS REPLACEMENT. I KNEW THAT THE CONVERTER FAILED, BUT THEY REFUSED TO COVER ANYTHING UNDER WARRANTY. CAN YOU HELP WITH THIS SITUATION PLEASE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321897April 22, 2020
SERVICE BRAKES
VEHICLE REQUIRES FOOT ON BRAKE FOR STARTING. UPON APPLYING STARTER BUTTON THE BRAKE PEDAL GOES DOWN ALARMING AMOUNT IF VEHICLE HAS BEEN SITTING FOR 30 DAYS AS WE ARE EXPERIENCING THE QUARANTINE. TWO TRIPS TO THE DEALER HAVE NOT PROVIDED ANY SATISFACTORY EXPLANATION FOR MY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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