Honda Ridgeline Complaints (2017)

347 consumer complaints on file.

#11569082January 31, 2024
ENGINE
My 2017 Honda Ridgeline began making an odd noise, so I took it to my dealer. They diagnosed failed connecting rod bearings, which have sent metal shavings throughout the engine. The only repair would be an engine swap, which would cost almost the value of the vehicle. I cannot drive the vehicle as is due to the potential of catastrophic engine failure. Certain 2017 and 2019 Ridgelines are under recall for this same issue, but mine was manufactured 5 months later than the select few 2017 Ridgelines they have included. Honda will not cover my engine under recall or goodwill. I am left with a worthless vehicle that would have been very dangerous to continue driving. Please urge Honda to expand the recall. I'm sure I am not the only one in this unfortunate situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566217January 18, 2024
FUEL/PROPULSION SYSTEM
Unspent fuel (not exhaust) fumes entering the cabin from the front of the truck. Also noticeable from the outside when the truck is running. Fuel pump and EVAP were checked and there were no leaks. This does not happen if the "recirc" button is pushed, only when fresh air is entering the cabin through the ventilation system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565291January 13, 2024
FUEL/PROPULSION SYSTEM
Well maintained 2017 Honda Ridgeline RTL-E, being operated within owners manual defined parameters, experienced a rapid loss of engine control. Vehicle was inoperable, and required a tow truck to be delivered to a Honda Certified Service Center. Honda Certified Service Center, has found the #6 connecting rod bearing to have failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564369January 9, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Honda Ridgeline 2017 it started to not accelerate and a lot of lights came on. Check engine light, power steering, cruise control, abs, etc. The truck only goes 20-23 mph and it wouldn't run. Thank God i wasn't in the high or i would have crashed. i went to my nearest autozone to see what was going on and they told me that the Camshaft position sensor is damage . and it do the fact that the camshaft is hitting the sensor. They took me that a lot of Honda's were having this problem. I should call the Honda Dealer. I then call them and told them was had happened, they responded that it would probably need a new engine or an rebuild. A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563263January 3, 2024
FUEL/PROPULSION SYSTEM
Emission System Warning Light came on and vehicle running a little rough. Vehicle has ~92K miles on it. Light came on about 2 months ago but after two weeks, no longer appeared. Taking to dealer tomorrow for diagnosis. Reading literature issue with fuel rail system. Known problem with Honda 3.5L engines apparently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561405December 21, 2023
ELECTRICAL SYSTEM
My 2017 Ridgeline had clicking noises in the dash and the interior lights were flickering, truck was in the garage at home. I was able to start the truck and move it outside. I was afraid it may be a short and start a fire. Upon turning off truck it started making the noises again and interior lights flickering. I took it to Honda the next day and after two days they claimed they couldn't figure it out but charged me to disconnect my after market amp and labor for diagnostic. Two days later the issue persisted. I called Honda again and brought it in, this time there was a code to read. The code was "keyless start system problem" so they ordered the module to fix it but explained that it was on backorder and there was no ETA on when I'd get the part. A few weeks later I was stranded at work because my truck had been trying to go into accessory mode all day with the horn blowing. This problem is very intermittent but if left it will drain the battery. It seems to be every 2-3 days that the problem happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558654December 5, 2023
POWER TRAIN
I was driving and without any warning or indication that anything was wrong, I heard a loud clunk noise and immediately lost power to the wheels, but the engine continued running. I was barely able to get the vehicle to the shoulder before it came to a complete stop without me applying the brakes. A Police Officer came to assist and tried to push it, but even after shifting to neutral, the car would not move. The tow company had to drag it onto the flatbed because the front passenger wheel would not turn. The Honda Service Center indicated that the axle separated from the transmission. They are in the process of making repairs. While waiting for the tow truck, my car had to sit in a busy highway on ramp turn lane, nearly getting hit several times despite my hazard lights. Had this happened at a higher speed, busier road, or the highway, it could have been extremely dangerous to me and the cars around me. There were no warnings, messages, or other symptoms prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558053December 2, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Was driving on 2 lane highway when truck suddenly decelerated, started shuddering, so I pulled to side of road. Dash lights started cycling through warning lights, ultimately settled on saying it was an emission system problem. Car would not accelerate beyond 30-35 miles an hour after that and would even then suddenly lose power then regain it. But still could not get above 30 or 35 miles an hour. Luckily, no one was behind when this happened and I was able to pull to the side of the road. Normally this is a 55-60 mile an hour busy 2 lane highway. And I was less than a mile from home so was able to limp home. The next morning, tried to drive to the dealer, and had to return home because it would speed up to 45-50, but then would do the same thing again that I described above. Had to get the car towed to the dealer. I checked the OBD scanner and it said the problem was P0087, Fuel Rail Pressure Too Low. Dealer said it was that the fuel pump needed to be replaced. Vehicle has about 93,000 miles and is a 2017 model. Don't have the repair invoice yet, picking up the vehicle and paying the $1,700 dollar repair bill this afternoon. Can provide it later if you need/want it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556042November 20, 2023
ENGINE AND ENGINE COOLING
The contact owned a 2017 Honda Ridgeline. The contact stated that after parking on the side of the road and with the engine idling, a burning odor was present coming from the vehicle. Moments later smoke and flames were seen coming from the engine compartment which caused the hood to blow open. The fire department was immediately called to the scene and extinguished the flames. During the incident, the vehicle and personal property inside the vehicle were destroyed. A police report and fire report were taken at the scene and the vehicle was towed to an undisclosed location. The cause of the fire was not yet determined. The local dealer was notified of the incident. The manufacturer was not yet contacted. The failure mileage was 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11556105November 20, 2023
ENGINE
My wife was driving our 2017 Honda Ridgeline when the engine suddenly stopped running and she lost power steering. She was able to coast a short distance as close to the side of the road as possible. Luckily she was only a hundred yards or so from our house on a quiet side street, however if it had been 20-30 seconds earlier she would have been on the highway or in the middle of a major intersection. There were no warnings or any other indication of a problem. The engine would not start despite a full charge on the battery. After towing it to the dealer for service, the engine was completely seized and they diagnosed it as the connecting rod bearing. The only remedy offered was full engine replacement. Hours after paying $9k for the repair, we saw news articles about NHTSA Campaign 23V751000 for 2017 Honda Ridgelines regarding a manufacturing error for the connecting rod bearing causing engine wear and may cause the engine to seize. Exactly the issue with our 2017 Ridgeline. Our VIN does not show in the campaign, so I believe Honda has mistakenly narrowed the breadth of the campaign or surreptitiously removed our VIN by the dealer since we had already paid on our own. There is also no way for me to verify that the replacement engine will not suffer the same issue. We opted for a used engine over OEM to save money, but were intentionally not warned about the recall before making the choice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554673November 11, 2023
POWER TRAIN
The torque converter failed once already while driving at highway speed, creating an unsafe condition as the vehicle went into “limp mode”. After the torque converter was replaced in 2022, the vehicle has continued in 2023 to exhibit judder from the torque converter lock-up clutch (TSB 17-025 and TSB 17-026) which is symptomatic of the original failure. As recognized by Honda in TSB 23-078, the torque converter may also have been manufactured improperly which led to the warranty extension. The Honda dealership service has verified all steps in TSBs have been completed, and they do not know how to resolve the judder. The concern is the transmission and/or torque converter will fail again creating a subsequent unsafe condition. Despite numerous TSBs with potential fixes, they have been unsuccessful in resolving the defects, which suggests this systemic issue needs elevated to a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554452November 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
At approximately 20mph, Forward collision warning appeared as car in front braked quickly but continued forward after the quick brake. After I braked to slow down, I began to accelerate as the vehicle in front continued forward. As soon as I hit the accelerator, the Automatic Emergency Braking kicked in and locked up the brakes - even though the car in front of me was 20-30+ feet away. Car behind me had to slam on their brakes as it appeared that I braked without any reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553623November 5, 2023
ELECTRICAL SYSTEM
The factory radio with a 5” display in my 2017 Honda Ridgeline is having multiple issues. 1: Freezing up 2: The unit will restart multiple times while driving 3: Sometimes the unit will display a black screen but still function in the background. I thought these issues would go away after I had my local dealership perform the most recent backup camera recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552462October 29, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Gas smell coming from under the hood and in the cabin on my 2017 honda ridgeline after it warms up. ( believe this could be a safety issue because of the gas fumes.) I contacted Honda ( manufacturer ) and was told their was no recall for this issue. I took it to the dealer and they were unable to find any leaks but stated the could do a fuel system repair for $626.00 and a direct inject service for $240.00 Truck had no codes or messages come up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552150October 27, 2023
ELECTRICAL SYSTEM
Wireless Control Module left me stranded when it stopped working not allowing me to start my car. According to the dealership, they are seeing this issue and more striking is the amount of complaints online nationwide regarding 2016-18 Honda Pilots, which I only assume to be the same module as the Ridgeline. Had to tow my car three times in 2 days because only the dealership can fix this problem. I feel I needed to report just in case there were others that did, because this seems like it should be a recall item. It is currently at the dealership waiting for parts. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549401October 11, 2023
ENGINE
Complete engine failure at 76,333. Vehicle failed after exiting highway after slowing down to merge with traffic on side road. There was no warning lights displayed prior to failure. It left my son and I trapped in an unsafe situation. Failure could have resulted in being rear ended and/or having an abrupt stop from the engine seizing had we not exited the highway when we did. The problem was confirmed by dealer as a complete engine failure (locked up) with no confirmed cause. We were unable to diagnose at independent repair shop as dealer had removed timing belt which was confirmed by dealer as being intact. All fluids were confirmed clean and sufficiently intact. There was no indication of problem or warning lights prior to complete failure. Dash displays indicated normal temperatures and pressures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548193October 4, 2023
EXTERIOR LIGHTING
Low beam headlight. Not turning on. Not yet. No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547633October 1, 2023
POWER TRAIN
Transmission malfunction. Could lead to transmission failures on the road. Transmission lagging while down shifting and sudden acceleration on occasion. Problem has been duplicated by a 3d party shop that specializes in transmissions. Both Honda and AAMCO agree the transmission has failed. No warning lamps appear indicating a problem unless major transmission shifting occurs which will throw a transmission problem warning lamp. Lamp goes away once car is turned off and re started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546764September 27, 2023
ENGINE
The contact owns a 2017 Honda Ridgeline. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound. Additionally, an unknown warning light was illuminated intermittently. The vehicle was taken to an independent mechanic, who informed the contact that there was a fault with the emissions system. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,248.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546072September 22, 2023
STEERING:COLUMN
The contact owns a 2017 Honda Ridgeline. The contact stated that on several occasions while driving at various speeds, the steering wheel began jerking. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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