Honda Ridgeline Complaints (2019)

238 consumer complaints on file.

#11624065November 7, 2024
ELECTRICAL SYSTEM
In a blizzard in the mountains on November 5th/24. Right outside mirror did not heat up, completely iced over and could not see anything out of it. My Parking transmission lights are also not coming on - cant see in the dark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623787November 6, 2024
FUEL SYSTEM, GASOLINE, EQUIPMENT
The contact owns a 2019 Honda Ridgeline. The contact received notifications of NHTSA Campaign Numbers: 23V858000 (Fuel System, Gasoline) and 20E068000 (Equipment); however, the part to do the recall repairs was not yet available. No further information was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623082November 1, 2024
FUEL/PROPULSION SYSTEM
Over the last several months the vehicle developed a strong fuel odor in the engine compartment after being driven. I took it to the Honda dealer to identify the cause on 8/30/24, they kept the vehicle for 2 days and were unable to find a problem although they also observed the strong fuel smell. Their recommendation was to return with gas tank less than half full so they could check that. Fuel smell is clearly in the engine compartment, so I took the vehicle to my local mechanic who used a camera to localize the smell/leak to the top of the engine. They recommended removal of the manifold to diagnose further and identified a significant leak between the high pressure fuel pump and the injectors. They replace the fuel joint pipe, six injectors, and high pressure fuel pump cover which was saturated in fuel. Two areas of concern. First, there is clearly an unadressed leak problem with the fuel joint pipe. It is mentioned in several places on the NHTSA site for this Ridgline model and several related model designs. While this vehicle did not catch fire, a significant leak on the high pressure side of the high pressure fuel pump is a clear hazard and should be analyzed to identify the root cause. Second, Honda needs to proactively address this with their dealer technicians. I have no way to verify if they actually disassembled the top of the engine to access the high pressure fuel pump, fuel joint pipe, and injectors, as they told me, but it didn't take long for my local mechanic to identify the issue once they did. Bottom line is this problem is real, occurs frequently enough to appear as an issue reported to NHTSA and will not be easily identified by scanning the vehicle codes which is apparently what the dealer standard practice is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622722October 30, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622288October 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621897October 25, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and another dealer, Gallatin Honda (2109 Nashville Pike, Gallatin, TN 37066), were made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621733October 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621813October 24, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact stated that while at a red light, the vehicle stalled. No warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620430October 17, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618954October 9, 2024
ENGINE
I am writing to bring to your attention a significant issue I have encountered with my 2019 Honda Ridgeline, which recently suffered a catastrophic engine failure from a seized connecting rod bearing, resulting in a blown engine. With virtually no warning, the dash lights illuminated and the engine lost power and started smoking while on the freeway. A 911 was called and police and fire responded. The engine compartment was drenched with water in an effort to prevent a fire. Any delay in emergency services response would have certainly resulted in a fire and possible accident or injury. The vehicle was towed to and is currently at my local Honda dealer who confirmed the cause of the engine failure. I was informed that there was a recall issued for this exact problem for 2017 and 2019 Honda Ridgelines, however my VIN was not included in the recall even though my vehicle experienced the same engine problems. Allstate insurance inspected the vehicle and confirmed the cause of the failure. Additionally, after researching this issue I found that there are numerous 2017 and 2019 Honda Ridgeline owners who have also experienced the same exact issues. I would like to understand why my vehicle was not included in this recall and if there is anything that the NHTSA can do to get it covered. I was told by Honda America that you have the authority to expand the recall. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615822September 22, 2024
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, STRUCTURE:BODY
I currently have the following recalls; tailgate harness, hood latch striker, timing belt and fuel pump. I have contacted my local dealer and I am being told that there are no parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615578September 20, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615062September 17, 2024
STRUCTURE:BODY
I request Honda consideration of payment for hood replacement on my 2019 Ridgeline. Since I bought the truck new in 2019, the hood has fluttered alarmingly in turbulent air. I took it in when I got the recall notice in Jan 2022, hoping that it would resolve the problem. The local dealer installed a bracket reinforcement at that time. It did not prevent the hood flutter. This summer, as I was travelling in Wyoming on a 2 lane road at 55mph, I encountered a blast of air from a semi truck going the opposite direction. The left side of the hood blew up 4-5 inches, accompanied by a loud banging noise. The hood latch held. When I stopped, the left side of the hood was deformed upward about 1.5 inches. At roadside, I torqued it down so that it did not have such a big gap, but after that, it would even deform up substantially with the bow wave from a passing motorcycle. Ultimately, I used Guerilla Tape to hold the hood down and to try to prevent air pressure from getting under the hood and lifting. This was effective, but I noticed that now the entire hood would flutter. In 2021, Honda sent me a recall notice about this issue and I complied. That notice said that one of the potential remedies was hood replacement. This seems adequate evidence to me that Honda acknowledges a design flaw. i believe that there are actually 2 flaws. one with inadequate stiffness of the leading edge of the hood, and the other inadequate prevention of air ingress under the leading edge of the hood. The combination of these led to hood failure. I believe that if I had waited to respond to the recall notice, that Honda would have certainly replaced my hood, the skin of which is now completely debonded from the underlying skeleton. I suspect that my local dealer followed recall guidelines in the placement of latch reinforcement, but maintain that this was inadequate remedy for a potentially lethal problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614107September 11, 2024
ENGINE
I have a well maintained 2019 RIdgeline that at midnight on the highway started flashing a red motor sign at me, and within 10 miles was flashing all lights and chugging and grinding, stranding me. I found out Honda had recalled hundreds of thousands of cars due to a similar failure. I asked Honda customer service and my local dealer if I were to pay for diagnosis and it was the same failure as recalled motors, would they cover it, they won't answer me, but the dealer implies that I will pay all costs period, diagnostic fee as well as used motor cost, because even thought they quoted me a new motor at $20,000 they actually don't have the motor, so I have to take used motor. I went through a nightmare last year with them and had to pay $4000 for a torque converter repair while 2 1/2 yrs of my same truck got theirs free, mine was too newly built to be covered. I think they are borderline criminal in their actions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613512September 9, 2024
POWER TRAIN
When driving and the transmission , when up shifting from 4th to 5th to 6th gears, produces rough and delayed shifting; sudden, harsh accelerations and decelerations ; and a sudden loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613075September 6, 2024
UNKNOWN OR OTHER
Driver’s sun visor is extremely hard to pull down quickly with one hand. It sticks so bad I need to use both hands to pull it down to shield my eyes from the blinding sun in certain seasons and driving situations. If I need two hands to pull it down how can I keep one hand on the steering wheel. I have Googled this issue and numerous owners have had the same problem. My vehicle was purchased as a Used, Certified HONDA that went through rigorous inspections. Looks like they never tried to flip down the sun visor in this one. This is clearly a safety issue if you’re trying to steer and struggling with operating the sun visor. It has been this difficult since I have owned the vehicle. When I asked the service provider they said “yes some do that for some reason but you’d have to replace it.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610880August 26, 2024
POWER TRAIN
My torque converter is failing, sputtering in 1st and 2nd gear constantly. P0741 shows up in code however my truck is not part of the INVIN 8 year 150,000 extended. I currently have 140,000 on my truck with a bad torque converter and am having to pay in full for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610919August 26, 2024
POWER TRAIN
My truck doesn't qualify for the 8 years 150,000 extended warranty due to the vin, however at 140,000 miles my truck has continued to experience spuddering and low acceleration from 1st to 2nd gear. My mechanic informed me I have a bad torque converter, which is known to happen with 2019 ridgelines. However Scott Honda in West Chester PA isn't acknowledging the issue per the warranty. Code P0741 was evident when I got transmission flushed in April 26, 2024 by my mechanic at Qyst automotive in Upper Darby PA. He informed me to bring it to Scott Honda with the confidence they would happily take care of it because it is a safety concern. My truck feels unsafe to drive and although the same issue is happening under the extended warranty torque converter recall I have to pay out of pocket for an unsafe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610488August 23, 2024
FUEL SYSTEM, GASOLINE
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607372August 8, 2024
FUEL/PROPULSION SYSTEM
We started experiencing hesitation with our 2019 Ridgeline. We then experienced twice the check engine light coming on but eventually clearing on its own. We took the truck to the Honda dealer from where we purchased our Ridgeline new. They mentioned there is a huge backlog on the factory recalled fuel pump, which is part of the root cause of the truck stumbling and hesitating. They additionally cited the fuel injectors as a root cause. We then discovered the repair parts are not available with no date known as to when the parts will arrive. We then checked with the only other Honda dealer in Tucson, AZ and that dealer stated the parts were not expected until December 2024 at the earliest. We then called Honda corporate office in California, and they were even less helpful than the dealerships in town. We are VERY concerned that we have a 2000 mile trip to take at the end of August when we will temporarily relocate for me to attend graduate school. Is there anything you can do to get Honda moving on acquiring the parts so we don't get stranded somewhere on our trip?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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