Honda Ridgeline Complaints (2018)

162 consumer complaints on file.

#11471427June 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera failed at 65k miles. Upon researching issue, found that this is a common problem amongst Ridgeline owners, generally right after the warranty period is over. The indicated cause, according to the research, is broken wires in the wiring harness due to regular use of the tailgate. The Honda dealer confirmed this diagnosis and wanted $600+ to replace the wiring harness. After discussing with them and pointing out the common-ness of this problem, they agreed to cover the cost this one time, but stated that the wiring harness wouldn't be routed any differently, so probability of recurrence of the issue is high. Obviously, I was unable to use the backup camera during this issue, so this is a safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470232June 21, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Wire harness for rear backup camera along the side of the tailgate is visibly damaged. Camera image is blacked out when in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469706June 17, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
broken tailgate wire harness caused backup camera failure. Yes it is available for inspection. Dealer inspected it and confirmed the wiring harness had broken wires causing the backup camera from working. It has not been inspected by the manufacture. No warning light or lamps indicated this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469205June 14, 2022
ELECTRICAL SYSTEM
My 2018 Honda Ridgeline pickup has a backup camera which became nonfunctional in June 2022. Upon inspection the wiring harness at the back gate pivot point has broken as the gate has been opened over time, disabling the backup camera - the display is now black when the vehicle is in reverse. This has made it difficult to accurately back the vehicle up, and puts pedestrians, pets and other objects at risk as it is impossible to see directly behind the truck when backing. The dealer has confirmed this wiring harness failure, and has quoted me $2,000 to repair the wiring harness. The vehicle is scheduled for repair, but I would not expect this failure to occur this early in the vehicle's duty cycle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468382June 9, 2022
UNKNOWN OR OTHER
A fire started in the engine compartment of the 2018 Honda Ridgeline. The vehicle was being driven while towing a lightweight trailer. The driver pulled over to allow vehicles to pass and check the trailer. The driver allowed the engine to idle. As the driver returned to the vehicle she smelled and saw smoke then saw flames appearing from under the hood near the windshield on the driver's side of the vehicle. Recall work was performed under NHTSA Recall 19V-053 10/09/2019.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11467913June 7, 2022
FUEL/PROPULSION SYSTEM
Unknown: Fuel pump problem. Engine stalls and slow down to dangerous speed on highway speed limit. Dealer unable to get fuel pump to fix this problem. Claim back order is the problem. On going problem for 10 plus days. Service advisor said truck can be driven. Still waiting on fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467607June 5, 2022
ELECTRICAL SYSTEM
Broken wire in backup camera bundle due to improper design where the bundle exits the tailgate and enters the left rear fender area. Wire had been broken and poorly repaired prior to my purchase. The wire bundle needs a redesign to prevent flexure at the point of failure. Failure caused loss of backup camera . There have been many reports of failures at this specific point in the wire bundle Needs redesign and recall. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467329June 3, 2022
ELECTRICAL SYSTEM
Rear backup camera does not work. This is a known manufacturer defect in the wiring from opening the tailgate the wiring harness breaks there should be a safety recall on this They want $653.00 to replace the harness with the same harness which will just break again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466931June 1, 2022
ELECTRICAL SYSTEM
The back up camera no longer functions due to the wiring harness cracking and breaking at the junction where the wires run from the tailgate into the left rear tail light area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466731May 31, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera on my 2018 Honda Ridgeline stopped working. I took it into the Honda dealership and they diagnosed it as a broken wiring harness. They will replace it for $833.45. I asked why Honda wasn't fixing this at no cost given the wiring harness should not break. The dealer indicated that they had not heard of this problem. After I returned home, I saw that there is a class action lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466455May 27, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The back up camera finally stopped working. For a few weeks it would work intermittently, usually the guide lines would be orientated upwards instead of to the rear of the image OR the guide lines would be there but there was no camera image. Now, there is simply a black screen. The wiring harness at the left front of the tailgate has broken. There are exposed wires and a broken plastic spiral wiring loom.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464749May 16, 2022
ELECTRICAL SYSTEM
Back up camera stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462703April 29, 2022
ELECTRICAL SYSTEM
The backup camera stopped working. I brought the vehicle to a Honda dealer and they said it was due to a broken tailgate wiring harness. The dealer said the wiring harness would need to be replaced. I asked the dealer why the harness broke and he said it was due to corrosion. The replacement part was ordered and the repair was made within two days. I asked for the damaged part when I picked the vehicle up. Upon inspection, there was no visible corrosion (especially since the outer shielding is made of plastic).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462401April 27, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera has stopped functioning after working intermittently for a short period. The wiring harness was found to have severed wires at the tailgate interface.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461652April 21, 2022
ELECTRICAL SYSTEM
The backup camera doesn't always work correctly. Looks like it's due to an issue in the wiring. The wiring harness that runs near the tail gate left hinge is damaged and bare wire is showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461046April 17, 2022
ELECTRICAL SYSTEM
Several times now, the alarm of the vehicle has gone off in the middle of the night for no reason. The key access remotes does not respond to the commands properly after replacing them with new batteries. After several different combinations to set the alarm off, the vehicle is continuing to make electrical circuit noises, flashing the dashboard with potential risk of fire and damages to computer, plus creating the possibility of a heart attack to those nearby. The only solution to keep the alarm of is leaving one door unlocked. The vehicle reflected the Keyless start system problem light for many hours. However, the dealership "couldnt" replicate the issue and gave back the vehicle. The vehicle continues to malfunction & could cause an accident, fire while driving or theft, given known issues that Honda Corp doesn't want to recognize as manufactures' issues. There is a Technical Bulletin addressing 2016 & 2017 Honda Ridgelines (Service Bulletin 20-117), noting an extended warranty coverage & the requirement to replace different aspects. However, for 2018 to 2019 Honda Ridgelines, despite reporting the same issues as the 2016-2017 Ridegelines, the Technical Bulletin notes to check the alarm registry & complete replacement at the customer expense (Service Bulletin 21-055);no recalls or extended warraty. An investigation should be completed to ensure customers' safety
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461083April 17, 2022
ELECTRICAL SYSTEM
Back up camera wiring crimped and is no longer working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460257April 9, 2022
ENGINE
My 2018 Honda Ridgeline began to make a loud knocking noise from the lower motor. I bought this vehicle last June with 47k miles on it. The vehicle has prompted me twice to change the oil. Both times I changes the oil myself within two days of the car warning stating I had 15% life of the oil. At the same time as the indicator light lit I began to notice the knocking sound. I change the oil the very next morning only to find the noise getting louder. The car is at the dealer now and the dealer is fighting me tooth and nail not to cover the work. They made me financially responsible to tare down the motor and find the root cause of the engine failure. Im literally paying them to find whatever excuse they can to not cover the repairs. They are sending out an adjustor to assess the engine parts and take oil samples. At that point a report will be sent to Honda stating the findings. They are asking for my oil change receipts that I unfortunately do not have. I have used OEM filters and reset the on-board computer with each oil change. OfCourse Honda claims they cannot retrieve this information from the on-board computers that I find hard to believe. The vehicle has approximately 64k miles on it and has had a recall completed for a malfunctioning fuel pump that leaks fuel into the oil. Did the repair get done in time to prevent this issue? The issue ever truly get resolved. The warrantee is a Honda Certified warrantee that covers the vehicle for 100k or 7 years. Furthermore, Honda has extended the warrantee on the fuel system to 150k acknowledging there are fuel issues with the vehicle. I even found a you tube video stating the exact problem. The video goes on to say that the oil should be changed more often to prevent viscosity breakdown. If that's the case, why wouldn't they just do an upgrade to the onboard systems to prompt you to change the oil more frequently? This whole time I am left without a vehicle. What if the engine locked up causing an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459517April 4, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Failure of backup camera wire harness at tail gate hinge area. 2018 Ridgeline at approx 26,000 miles, light duty use. Backup camera became intermittent, then failed. Dealership service said harness has failed, no kidding. Wire harness has sheared in area due to opening tailgate…….this is a two direction tailgate, drop down and swing out. Wire harness wires been sheared, cable protective jacket has been cut due to normal opening operation. As a engineer with many years of experience in medical device manufacturing; this is clearly a defect related to weak construction, poor harness routing and mis-assembly. Overall, a extremely poor design…….leading to premature failure…this should have not been allowed…..…this is a SAFETY ISSUE due to lack of backup camera……there is already a class action law suit in process in the state of California for this very issue. It needs to be fixed by the manufacturer………and all Ridgeline owners made whole, accordingly………
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459437April 3, 2022
UNKNOWN OR OTHER
2018 Honda Ridgeline rear back up camera has stopped working 04/02/22. Seems to be a common issue. Clearly can see damage to wires from the tail gate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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